25 customer service jobs found in Durham

Lead CS Operations Architect Remote Initial 6-month contract Up to \xe2\x82\xac115 per hour (Outside IR35) - based on a 40-hour working week About the Client Digital Skills are supporting a global technology business undertaking a major transformation within its travel offering. The organisation is building a next-generation flights platform and requires a specialist to design the operational backbone of its customer service capability. About the Role This is a high-impact, greenfield role where you will define and architect customer service operations for a complex flights environment. You will bridge airline industry processes with a centralised customer service model, shaping how customer interactions and back-office workflows operate at scale. Responsibilities Design and document end-to-end customer service workflows across the full flight lifecycle Map three-way interactions between customers, internal teams, and airline partners Define...

Outside IR35 contract, fully remote, excellent day rate until 31/05/27 Experience leveraging Claude Code (or similar) and advanced agentic workflows at pace is a key requirement, please do not apply if you don't have this experience Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 100,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Director of Engineering, you'll operate as a highly senior technically...

Contract: 6 months (rolling) Rate: £600-£700 per day (Outside IR35) Location: Mainly remote with occasional UK/European travel Overview We're working with a growing international business looking for an Azure Integration Specialist to support and enhance their integration landscape, with a particular focus on Microsoft Dynamics 365 Business Central . This role will play a key part in designing, building and optimising integrations between Business Central and wider business systems across a multi-entity, European environment. Key Responsibilities Design, build and maintain integrations between Dynamics 365 Business Central and other internal/third-party systems Work across Azure Integration Services (Logic Apps, Service Bus, API Management, Functions) Support data flows, APIs and Middleware to ensure reliable system connectivity Collaborate with finance, IT and third-party vendors to gather requirements and translate into technical solutions...

Dynamics 365 CRM Trainer (Contract – Part Time | Outside IR35) Remote + 1 week onsite (London) 12 weeks total (split delivery) - Part-time 1 to 3 days of work each week Day rate: 500 Outside IR35 We’re supporting a global data and insights business with the rollout of a new Dynamics 365 CRM across multiple markets (UK, Netherlands, Switzerland + 1). They’re looking for an experienced CRM Trainer to support both the design and delivery of training throughout rollout. What you’ll be doing: Getting up to speed with the system (alongside the SI) and building a training plan Delivering end-user training across the business during rollout Leading a train-the-trainer approach to support global adoption Driving user engagement and understanding of the CRM What they’re looking for: Experience delivering Dynamics 365 / CRM training post-implementation Strong background in rollout, go-live, and adoption Able to create training content and deliver across...

Outside IR35 contract, fully remote, excellent day rate until 31/05/27 Experience leveraging Claude Code (or similar) and advanced agentic workflows at pace is a key requirement Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 100,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Director of Engineering, you'll operate as a highly senior technically hands-on engineer, Embedded into a squad and frequently...

Contract Salesforce Developer – Service Cloud £400–£450 per day | Outside IR35 | Fully Remote (UK) A leading Salesforce Partner is looking for an experienced Salesforce Developer to join their delivery team on an initial contract basis. This is a fully remote opportunity offering up to £450 per day Outside IR35, working on enterprise-scale Salesforce implementations for a range of high-profile clients. The successful candidate will play a key role in designing, developing, and enhancing Salesforce solutions, with a particular focus on Service Cloud . You will work closely with consultants, architects, and stakeholders to deliver scalable, high-quality solutions that drive customer service excellence. Key Responsibilities Develop and customise Salesforce solutions using Apex, Lightning Web Components (LWC), and Flows. Design and implement Service Cloud functionality, including case management, service processes, automation, and omnichannel capabilities....

Job Title: Network Architect (Active SC Clearance Required) Day Rate: £400/day (OUTSIDE IR35) Location: Fully Remote Contract Length: 6 months (extendable) Network Architect (Active SC Clearance Required) - Role & Responsibilities Provide technical leadership and governance for the design, development, implementation and testing of complex customer LAN/WAN solutions, working closely with project managers and delivery teams. Own the low-level design and discovery activities, ensuring successful transition from existing infrastructure to the target solution architecture. Review and sign off high-level designs and requirements, translating them into detailed technical deliverables and Statements of Work. Manage technical risks, issues, assumptions and dependencies throughout the project lifecycle, ensuring solutions are delivered in line with quality and customer expectations. Coordinate internal, customer and third-party technical teams, providing...

ServiceNow Engineer Location: London - 3 days on-site Employment Type: Contract - Initial 6 Months Outside IR35 - Up to £800 per day Role Summary We are seeking a skilled ServiceNow Engineer to design, develop, and support ServiceNow solutions that improve operational efficiency, governance, risk management, compliance, and security processes across the organisation. The successful candidate will be responsible for configuring and enhancing ServiceNow applications, with a particular focus on Integrated Risk Management (IRM), Governance, Risk and Compliance (GRC), Vulnerability Management, and Configuration Management capabilities. The role requires close collaboration with business and technical stakeholders to deliver scalable, secure, and maintainable solutions that align with organisational objectives and industry best practices. Key Responsibilities Solution Design & Development Design, configure, develop, and maintain ServiceNow applications,...

Systems Administrator - Contract - Remote A fast-growing UK full-fibre broadband provider is looking for a Systems Administrator to join their fast hrowing team. You will lead a comprehensive as-is audit, gap analysis, and remediation programme across both Enterprise IT and Network Operations IT environments, ensuring systems are properly configured, documented, and aligned to best practice. Key Responsibilities: Conduct a full as-is audit of Enterprise IT (Microsoft 365, Azure AD/Entra ID, Intune, endpoint management, SSO/MFA, security baselines) and Network Operations IT (Azure cloud infrastructure, VPN/Firewalls, DNS/DHCP, RADIUS, NTP, Altiplano, MCP) Produce a gap analysis identifying configuration drift, security exposures, undocumented systems, and operational risks Develop a RAG-based remediation plan with prioritised actions, dependencies, and timeframes Document all systems consistently (Visio diagrams, CMDB entries, network topology, admin guides)...

Hybrid 2 days a week in London rest remote • Contract • £700.00-£700.00 Per Day Summary Overview Interim Head of Digital Governance Outside IR35 Contract Up to 12 Months £750 per day Hybrid – London (min 2 days per week onsite) An outstanding opportunity has arisen for an experienced Interim Head of Digital Governance to join a large, complex, purpose-led organisation undergoing significant digital and cultural change. This is a genuine greenfield opportunity to establish and embed a Digital Governance capability from the ground up. Following a period of transformation, the organisation has a highly engaged and enthusiastic Digital team with a strong desire to improve. However, there is now a requirement to introduce greater structure, consistency, governance and control across the technology environment. You will act as a trusted advisor to the leadership team, bringing experience of what good looks like and helping the organisation mature its approach to...

SAP ABAP/UI5 Developer (Techno-Functional) - 3 months - Outside IR35 - Must be UK based We are looking for an SAP ABAP/UI5 Developer with a proactive, techno-functional mindset who can contribute to both solution design and development activities. Key Responsibilities: Design, develop, and support SAP ABAP and SAPUI5/Fiori solutions. Participate in requirements gathering workshops and stakeholder discussions. Analyse business requirements and contribute to solution design and estimation activities. Develop enhancements, reports, interfaces, forms, OData services, and Fiori applications. Collaborate closely with functional consultants and business users to deliver effective solutions. Support testing, deployment, and ongoing application maintenance. SAP ABAP/UI5 Developer (Techno-Functional) - 3 months - Outside IR35 - Must be UK based Required Experience: Strong hands-on SAP ABAP development experience....

Senior CI/CD Platform Engineer - Contract or Permanent Remote (UK Only) - Outside IR35 for contract This is a highly specialised role. We are not looking for a DevOps Engineer who has configured pipelines. We are not looking for a Software Engineer who has used GitHub Actions . We are looking for an engineer who has built and scaled enterprise CI/CD platforms that enable hundreds of developers to ship software securely and consistentl y.You'll be joining a specialist engineering team responsible for designing and maintaining global CI/CD capabilities used across a large enterprise environmen t. What you'll be do ingBuilding reusable CI/CD frameworks and developer tool ingDesigning and implementing custom GitHub Actions in TypeScr iptCreating self-service deployment capabilities for engineering te amsStandardising software delivery across multiple products and business un itsEmbedding security, governance and compliance directly into delivery workfl...

Here at Anson McCade we are seeking an experienced Service Designer to join a high-profile digital transformation programme. This is an opportunity to shape service design across complex, large-scale initiatives that deliver meaningful outcomes for users, customers, and organisations. Essential Skills & Experience: Significant experience within service design within large-scale digital transformation programmes. Proven ability to design and improve complex services. Strong stakeholder management and facilitation skills. Expertise in service blueprinting, journey mapping, systems thinking, and service architecture. Experience working within agile, multidisciplinary delivery teams. The details: 3 months Remote Outside IR35 ASAP start date

Senior C# Engineer - Agentic & AI Engineering (Claude Code), .NET 8/9, AWS (Lambda, SQS) - OUTSIDE IR35 Reporting to the Director of Engineering, this is a genuinely outstanding contract opportunity for a rockstar Senior C# Engineer to lead the development of a greenfield SaaS product . We're looking for a best of breed', deeply senior, technically hands-on engineer who thrives in complex problem spaces and fast-moving start-up & scale-up environments. You'll need a genuinely Product Centric mindset and approach twinned with experience of AI-Native Engineering and Agentic Workflow . Skills We're Looking For: Senior-Staff-level Back End engineer with deep, current expertise in C# and .NET Core 8/9 , capable of architecting and leading the design of distributed REST API microservices at scale. Authority in AWS serverless architecture; Lambda-first, with strong working knowledge of API Gateway, SQS, Step Functions, EventBridge and IAM, and a track...

We’re looking for an EPOS & SCO Platform Engineer to build, configure, and support the in-store point of sale and self-checkout platforms across the estate. You’ll own the full lifecycle of Travel Money Kiosks, EPOS and Hospitality infrastructure, including till hardware, self-checkout units, peripherals, and backend systems—ensuring services are secure, compliant, resilient, and consistently deployed at scale. You’ll automate provisioning, configuration, updates, and monitoring so stores benefit from reliable transaction processing, seamless customer journeys, and minimal downtime. Success means stable retail operations, predictable performance, and confidence from store colleagues, product owners, and operations teams. This is a hybrid role where 3 days per week are expected on site in Bracknell. Requirements Role Responsibilities: Design, build, and maintain EPOS and SCO infrastructure (Tills, Self-Checkouts, peripherals, controllers) across Windows...

Who are OnCommerce? OnCommerce is a global selling platform that powers a growing network of retail channels, including: OnBuy - The only marketplace in the world to give customers instant Cashback on everything easyShop - An all-new marketplace created in collaboration with the easy® family of brands Comet - The iconic UK tech brand making its return later this year OnCommerce is growing fast, launching new brands and scaling to power the future of ecommerce. Be Part of the Story OnCommerce is constantly evolving. Everyone here plays a hands-on role in shaping what comes next, building brands that make an impact across global markets. There’s no red tape or rigid corporate structure; just smart people taking ownership and figuring things out as we build something big together. The pace is fast, priorities shift, things aren’t always perfectly set up, and you’ll often need to get stuck in and solve problems. But if you thrive in that kind of...

About The Company Adecco is a leading global staffing and workforce solutions provider dedicated to connecting talented professionals with innovative companies across various industries. With a strong presence in over 60 countries, Adecco prides itself on delivering tailored staffing solutions, workforce management, and consulting services that drive organizational success. Our commitment to excellence, integrity, and customer satisfaction has established us as a trusted partner for both job seekers and employers alike. We continuously strive to foster a dynamic and inclusive work environment that promotes growth, development, and opportunity for all our employees. About The Role We are currently seeking a highly skilled Front End React Developer for a 3-month contract position based in Manchester. This role offers an exciting opportunity to work on a cutting-edge digital web build, contributing to the development of scalable and high-performance frontend applications. As...

Boomi Integration Developer (ERP Programme) Location: Fully Remote UK, with occasional travel to an office Contract Type: Contract Duration: 6 months Initial IR35 Status: Outside IR35 About the Role We are seeking a highly skilled Boomi Developer with proven experience integrating the ERP environment (Infor LN preferred) to join a digital transformation programme. You will be the core technical lead responsible for designing, building, and deploying robust, scalable integration pipelines between the ERP (Infor LN) and surrounding enterprise ecosystem (including CRM, MES, WMS, and third-party logistics/3PL partners). The ideal candidate will not just be a "component builder" in Boomi, but an integration specialist who understands complex manufacturing/distribution data flows and can navigate the nuances of Infor LN data structures. Key Responsibilities Design & Build: design, develop, and test end-to-end integration processes using the Boomi...

Senior C# Engineer – Agentic & AI Engineering (Claude Code), .Net 8/9, AWS (Lambda, SQS) – OUTSIDE IR35 Reporting to the Director of Engineering, this is a genuinely outstanding contract opportunity for a rockstar Senior C# Engineer to lead the development of a greenfield SaaS product . We’re looking for a ‘best of breed’, deeply senior, technically hands‑on engineer who thrives in complex problem spaces and fast-moving start-up & scale-up environments. You’ll need a genuinely Product Centric mindset and approach twinned with experience of AI‑Native Engineering and Agentic Workflows . Skills We’re Looking For: Senior–Staff‑level backend engineer with deep, current expertise in C# and .NET Core 8/9 , capable of architecting and leading the design of distributed REST API microservices at scale. Authority in AWS serverless architecture; Lambda‑first, with strong working knowledge of API Gateway, SQS, Step Functions, EventBridge and IAM, and a...

Senior AI Engineer – TypeScript, React, .Net, AWS, Claude Code (or similar), Agentic Platform Development – OUTSIDE IR35 We’re seeking a Senior AI Engineer to lead the technical development of an autonomous agent platform: intelligent, self‑learning systems that act as digital counterparts to B2B professionals. You’ll be at the forefront of engineering agentic AI, multi‑agent orchestration, and production‑grade automation, building the foundations for next‑generation workflow intelligence. Working closely with Product, Architecture, Security, DevOps and Commercial teams, you’ll architect and deliver scalable AI solutions across front‑end, back‑end and cloud domains. You’ll establish the core platform that enables rapid deployment of customer‑facing AI features while ensuring reliability, security and seamless integration across the wider ecosystem. What You’ll Lead: Agentic Platform Development Architect and build scalable AI agent frameworks for...