73 customer service jobs found

The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: Timely answering of support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicate relevant updates in daily ‘stand ups' and as requested Share knowledge with team members Responsibilities: Provide consistent high-quality support to internal and external customers, taking ownership of user problems...

The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: Timely answering of support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicate relevant updates in daily ‘stand ups’ and as requested Share knowledge with team members Responsibilities: Provide consistent high-quality support to internal and external customers, taking ownership of user problems and...

Full job description The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: Timely answering of support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicate relevant updates in daily ‘stand ups’ and as requested Share knowledge with team members Responsibilities: Provide consistent high-quality support to internal and external...

Are you an experienced Business Analyst or Business Systems Analyst? Do you have specific experience of working on repairs, maintenance, asset management or social housing software implementations or business process improvements? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to take a key role in the procurement and implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme. This contract is offered on an initial six-month basis with scope to run - and outside of IR35. The purpose of your role new role will be to shape, develop, and own end to end AsIs/ToBe business solutions, business analysis activities, and the development of business requirements, and/or develop functional and non-functional requirements for procurement. Your day-to-day responsibilities...

Citrix Engineer - Hybrid - Outside IR35 Our client, a global Insurance broker, are currently looking to hire a Citrix Engineer to join the team on a hybrid working contract basis. This role would be Outside IR35. Technical Skills: Demonstrate extensive experience working as an infrastructure engineer (or similar) with an emphasis on Citrix and virtual desktop technology Experience of deploying Citrix Cloud workloads in Azure for 100s/1000s users Experience with MCS multi session and single session environments Understanding of multi-language Citrix environments Excellent knowledge of Citrix policies Excellent knowledge of FSLogix, implementation and support Hands on experience of troubleshooting end user Citrix performance issues and errors Extensive experience working with multi-site and multi-forest Active Directory environments, group policy and DNS Extensive experience working with common Microsoft cloud technologies such as Azure, M365, Azure AD & Intune...

Citrix Engineer - Hybrid - Outside IR35 Our client, a global Insurance broker, are currently looking to hire a Citrix Engineer to join the team on a hybrid working contract basis. This role would be Outside IR35. Technical Skills: Demonstrate extensive experience working as an infrastructure engineer (or similar) with an emphasis on Citrix and virtual desktop technology Experience of deploying Citrix Cloud workloads in Azure for 100s/1000s users Experience with MCS multi session and single session environments Understanding of multi-language Citrix environments Excellent knowledge of Citrix policies Excellent knowledge of FSLogix, implementation and support Hands on experience of troubleshooting end user Citrix performance issues and errors Extensive experience working with multi-site and multi-forest Active Directory environments, group policy and DNS Extensive experience working with common Microsoft cloud technologies such as...

Onsite IT Support Engineer – 5 Days Onsite | Birmingham | £150/day Outside IR35 We’re working with a renowned business in Birmingham to find a hands-on IT Support Engineer. This fully onsite role is ideal for someone with strong practical experience in Autopilot, Intune, and Azure, delivering end-user and infrastructure support across the business. Requirements Serve as the primary onsite point of contact for IT support Provide 2nd/3rd line support for Windows, Microsoft 365, printers, and peripherals Deploy, configure, and manage devices using Autopilot, Intune, and Azure Support onboarding/offboarding, VPN/VDI users, and hardware rollouts Liaise with vendors, maintain IT documentation, and ensure compliance with IT policies Skills Strong hands-on experience with Autopilot, Intune, and Azure Proven experience in Desktop/EUC/IT Support roles Solid knowledge of Windows 10/11, Microsoft 365, and enterprise applications Basic...

Are you an experienced Business Analyst or Business Systems Analyst? Do you have specific experience of working on repairs, maintenance, asset management or social housing software implementations or business process improvements? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to take a key role in the procurement and implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme. This contract is offered on an initial six-month basis with scope to run - and outside of IR35. The purpose of your role new role will be to shape, develop, and own end to end AsIs/ToBe business solutions, business analysis activities, and the development of business requirements, and/or develop functional and non-functional requirements for procurement. Your day-to-day responsibilities...

Onsite IT Support Engineer – 5 Days Onsite Birmingham £150/day Outside IR35 We’re working with a renowned business in Birmingham to find a hands-on IT Support Engineer. This fully onsite role is ideal for someone with strong practical experience in Autopilot, Intune, and Azure, delivering end-user and infrastructure support across the business. Requirements  Serve as the primary onsite point of contact for IT support Provide 2nd/3rd line support for Windows, Microsoft 365, printers, and peripherals Deploy, configure, and manage devices using Autopilot, Intune, and Azure Support onboarding/offboarding, VPN/VDI users, and hardware rollouts Liaise with vendors, maintain IT documentation, and ensure compliance with IT policies Skills Strong hands-on experience with Autopilot, Intune, and Azure Proven experience in Desktop/EUC/IT Support roles Solid knowledge of Windows 10/11, Microsoft 365, and enterprise applications Basic networking knowledge...

Are you an experienced Business Analyst or Business Systems Analyst? Do you have specific experience of working on repairs, maintenance, asset management or social housing software implementations or business process improvements? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to take a key role in the procurement and implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme. This contract is offered on an initial six-month basis with scope to run - and outside of IR35. The purpose of your role new role will be to shape, develop, and own end to end AsIs/ToBe business solutions, business analysis activities, and the development of business requirements, and/or develop functional and non-functional requirements for procurement. Your day-to-day...

ESL Installer Pay rate: £200/night (outside IR35 Dependent on specific project scope) Location: UK-wide Working hours: Primarily night shifts Join our growing dynamic team of retail installers Are you ready to launch a hands-on career working with the latest innovation in retail technology? TXP is offering an exciting opportunity to be trained on the installation of Electronic Shelf Labels (ESLs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want consistent, flexible work throughout 2026, this could be the perfect fit for you. About the Role As a retail installer/retail merchandiser, you'll be supporting the rollout of Electronic Shelf Edge Labels (ESLs) across retail stores nationwide. This is an exciting opportunity to work on a cutting-edge retail technology project,...

Service Desk Engineer - Crewe 3 month contract, likely to extend £350 - £375 p/d, outside IR35 IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts. You'll be based from their Crewe location. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. You'll require experience supporting the following: - Windows OS Support (Windows 10) - Active Directory and Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk /...

Developers (Dynamics 365 CE) - £500-£600 a day - Outside IR35 - London/Hybrid - 4 month intial contract. We need a highly skilled Dynamics 365 Developer to work with a Central Government client with extensive expertise in CRM Customer Engagement and Power Platform technologies. The role demands strong knowledge in Microsoft Dynamics 365 CRM customistion, integration, and development using various programming languages and frameworks. Core Technical Expertise Extensive experience as a Technical Consultant specialising in CRM Customer Engagement solutions Proficient in Power Platform technologies including Automate flows and Canvas Apps Strong skills in Dynamics 365 CRM configuration, customisation, and integration capabilities Expertise in integration technologies like Logic Apps, HTTP, JSON Proficiency in programming languages such as .NET, C#, JavaScript Development and Project Leadership Experienced in developing Dynamics plugins and enhancing forms with...

Developers (Dynamics 365 CE) - £500-£600 a day - Outside IR35 - London/Hybrid - 4 month initial contract. We need a highly skilled Dynamics 365 Developer to work with a Central Government client with extensive expertise in CRM Customer Engagement and Power Platform technologies. The role demands strong knowledge in Microsoft Dynamics 365 CRM customistion, integration, and development using various programming languages and frameworks. Core Technical Expertise Extensive experience as a Technical Consultant specialising in CRM Customer Engagement solutions Proficient in Power Platform technologies including Automate flows and Canvas Apps Strong skills in Dynamics 365 CRM configuration, customisation, and integration capabilities Expertise in integration technologies like Logic Apps, HTTP, JSON Proficiency in programming languages such as .NET, C#, JavaScript Development and Project Leadership Experienced in developing Dynamics plugins and enhancing forms with...

Service Desk Engineer - Crewe 3 month contract, likely to extend £350 - £375 p/d, outside IR35 IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts. You'll be based from their Crewe location. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. You'll require experience supporting the following: - Windows OS Support (Windows 10) - Active Directory and Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk/management and...

Job Title: 2nd Line Helpdesk support specialist Location: Leeds, UK (onsite) Day Rate: £200 Contract Type: (6 Months – Outside IR35) Overview: Chapman Tate is seeking a highly skilled Technical Centre Specialist to provide second-level support and act as a backup for our clients AI helpdesk function. This role will cover all standard software and hardware for staff deployed both internally and at client locations. You will be responsible for diagnosing, evaluating, and resolving technical issues efficiently and professionally, ensuring a high level of customer satisfaction. This role also involves accurate documentation, monitoring issues to resolution, delivering technical training, and supporting our clients’ personnel and customers. A strong commitment to our client values and customer service excellence is essential. Key Responsibilities: Provide quality technical support to internal and external customers while upholding company values. Deliver product...

Job Title: 2nd Line Helpdesk support specialist Location: Leeds, UK (onsite) Day Rate: £200 Contract Type: (6 Months – Outside IR35) Overview: Chapman Tate is seeking a highly skilled Technical Centre Specialist to provide second-level support and act as a backup for our clients AI helpdesk function. This role will cover all standard software and hardware for staff deployed both internally and at client locations. You will be responsible for diagnosing, evaluating, and resolving technical issues efficiently and professionally, ensuring a high level of customer satisfaction. This role also involves accurate documentation, monitoring issues to resolution, delivering technical training, and supporting our clients’ personnel and customers. A strong commitment to our client values and customer service excellence is essential. Key Responsibilities: Provide quality technical support to internal and external customers while upholding company values. Deliver...

IT Support Analyst Liverpool - Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You ll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: Handling support queries via phone, email, and Service Manager Troubleshooting and resolving IT issues across desktops, laptops, Servers and software Installing, configuring and repairing Windows 10 devices and client applications Supporting users with access, applications, printing and network services Managing network storage, LAN/WAN-related tasks and escalating where needed Deploying software, applying patches, and maintaining system security Supporting starters/leavers onboarding/offboarding Providing user guidance and training Visiting local offices to deliver hands-on support Skills: Strong...

IT Service Support Consultant (Employee Experience) £275 per day | Outside IR35 | 12-month contract | On-site 5 DPW (Farnborough area) Our defence client are looking for an experienced IT Service Support Consultant to join their team on a 12-month contract. This role sits at the heart of service delivery acting as the link between the business and the Service Desk function. If you enjoy solving problems, working closely with users, and improving the overall service experience, this role is for you. The Role This isn't a traditional 1st-line role, it's a hybrid position combining user engagement, ticket oversight, and hands-on IT support. You'll act as the bridge between the end-users and the support function to ensure tickets are handled efficiently, escalations are managed properly with business expectations being met. Key responsibilities include: Acting as the first point of contact between users and the Service Desk Hands-on low-level IT...

Job Title: 2nd Line Helpdesk support specialist Location: Leeds, UK (onsite) Day Rate: £200 Contract Type: (6 Months - Outside IR35) Overview: Chapman Tate is seeking a highly skilled Technical Centre Specialist to provide second-level support and act as a backup for our clients AI helpdesk function. This role will cover all standard software and hardware for staff deployed both internally and at client locations. You will be responsible for diagnosing, evaluating, and resolving technical issues efficiently and professionally, ensuring a high level of customer satisfaction. This role also involves accurate documentation, monitoring issues to resolution, delivering technical training, and supporting our clients' personnel and customers. A strong commitment to our client values and customer service excellence is essential. Key Responsibilities: Provide quality technical support to internal and external customers while...