106 customer service jobs found

Senior Salesforce Administrator (Service Cloud) London, Outside IR35, £350-400 Day Rate, Hybrid, 3-6 month contract This is a hands-on contract opportunity for a Senior Salesforce Administrator with strong Service Cloud expertise and a focus on contact centre environments. You will play a key role in enhancing an established Salesforce platform, driving automation, improving agent workflows, and delivering practical improvements across customer service operations. The Company They are a well-established organisation with a large, high-volume customer service function supported by a mature and evolving Salesforce ecosystem. Salesforce is central to how customer interactions are managed, with continued investment in improving service quality and operational efficiency. The internal Salesforce team works closely with customer service stakeholders to deliver ongoing enhancements that make a tangible difference to day-to-day operations. The Role and Deliverables Own and...

Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practices Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quantity Produce regular service reporting (SLAs,...

Salesforce Pre-Sales Solutions Engineer Contract | £600-£700 per day | Outside IR35 | 6 months+ Remote with occasional UK travel An established global technology consultancy is looking for an experienced Salesforce Pre-Sales Solution Engineer to support enterprise customer transformation programmes across the UK. This is a client-facing pre-sales consulting role where you'll work alongside sales, solution architects and technical teams to shape complex Salesforce Service Cloud solutions, lead discovery workshops and help secure large-scale transformation projects. You'll combine strong Salesforce expertise with commercial awareness, translating business challenges into compelling technology solutions that deliver measurable customer experience improvements. The Role You'll work closely with customers to understand their business challenges, assess existing Salesforce environments and design innovative solutions that align with their strategic goals. This...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) Outside IR35 £450-475 per day Fully Remote 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract click apply for full job details

We are seeking an experienced and customer-focused Senior 2nd Line Support Engineer to become the face of IT for a busy corporate office in West London. This is more than a traditional desktop support role. You will act as the primary onsite technology partner for approximately 100 users, delivering an exceptional support experience while working closely with an external Managed Service Provider (MSP) to continually improve service delivery. The successful candidate will combine excellent technical capability with outstanding customer service, strong stakeholder management and the ability to take ownership of small technology projects and operational improvements. Location: West London (On-Site) Working Pattern: 4-5 days per week on-site Contract: Initial 6 months Start: ASAP Key Responsibilities End User Support Deliver high-quality onsite 2nd Line support for approximately 100 users Resolve hardware, software and application issues quickly and...

Role – Service Desk Engineer (DV Clearance) Location – Farnborough, 5 days a week Contract – Initial 6 months Rate - £300 to £350 per day Start – ASAP You must hold active DV Clearance to be eligible for this role. This role has been deemed Outside IR35. The Opportunity Our client is looking for a talented Service Desk Engineer to join their growing technical support team, providing essential IT support within a highly secure environment. This is an excellent opportunity for someone who enjoys solving technical problems, delivering outstanding customer service, and working with modern Microsoft technologies. You'll be part of a collaborative team supporting critical systems where your work will make a genuine operational impact. The Role As a Service Desk Engineer, you'll provide 1st and 2nd line technical support across a range of end-user devices, infrastructure, and business-critical services. You'll be responsible for resolving incidents,...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) Outside IR35 £450-475 per day Fully Remote 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract click apply for full job details

Service Desk Analyst (1st & 2nd Line Support) Location: Fully Remote (UK) Contract: Initial 6 Months Rate: £200-£250 per day (Outside IR35) Start Date: ASAP The Opportunity We're looking for an experienced Service Desk Analyst to join a busy IT support team on an initial 6-month contract. This is a fully remote opportunity where you'll provide 1st and 2nd Line Support, helping users resolve technical issues while delivering excellent customer service. Working within a Microsoft-centric environment, you'll support end users across Microsoft 365, Azure, hardware, and business applications while managing incidents through Jira and other ticketing systems. Key Responsibilities Provide 1st and 2nd Line technical support via phone, email, and remote support tools. Troubleshoot and resolve hardware, software, operating system, and connectivity issues. Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. Administer...

Desktop Support Engineer | IT Support Engineer | Microsoft 365 | M365 | Windows 10/11 | Entra ID (Azure AD) | Intune | Active Directory | Office 365 | Hybrid | Outside IR35 | Contract | Daventry | Northamptonshire Location: Hybrid – Daventry, Northamptonshire (2 days per week onsite) Contract: Initial 3 Months Rate: £200-£300 per day (Outside IR35) We're looking for an experienced Desktop Support Engineer to join our client on an initial 3-month contract. This is an excellent opportunity for a hands-on IT professional with strong Microsoft 365 experience to support users across desktop, laptop and cloud technologies. Working as part of a busy IT team, you'll provide 1st and 2nd line support, with occasional involvement in 3rd line issues, resolving technical incidents, supporting device deployments, and assisting with the ongoing administration of Microsoft 365. Key Responsibilities Provide 1st and 2nd line desktop support to end users with occasional...

Service Desk Analyst (1st & 2nd Line Support) Location: Fully Remote (UK) Contract: Initial 6 Months Rate: £200-£250 per day (Outside IR35) Start Date: ASAP The Opportunity We're looking for an experienced Service Desk Analyst to join a busy IT support team on an initial 6-month contract . This is a fully remote opportunity where you'll provide 1st and 2nd Line Support , helping users resolve technical issues while delivering excellent customer service. Working within a Microsoft-centric environment, you'll support end users across Microsoft 365, Azure, hardware, and business applications while managing incidents through Jira and other ticketing systems. Key Responsibilities Provide 1st and 2nd Line technical support via phone, email, and remote support tools. Troubleshoot and resolve hardware, software, operating system, and connectivity issues. Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, and...

Service Desk Analyst (1st & 2nd Line Support) Location: Fully Remote (UK) Contract: Initial 6 Months Rate: £200-£250 per day (Outside IR35) Start Date: ASAP The Opportunity We’re looking for an experienced Service Desk Analyst to join a busy IT support team on an initial 6-month contract . This is a fully remote opportunity where you’ll provide 1st and 2nd Line Support , helping users resolve technical issues while delivering excellent customer service. Working within a Microsoft-centric environment, you’ll support end users across Microsoft 365, Azure, hardware, and business applications while managing incidents through Jira and other ticketing systems. Key Responsibilities Provide 1st and 2nd Line technical support via phone, email, and remote support tools. Troubleshoot and resolve hardware, software, operating system, and connectivity issues. Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, and...

Service Desk Analyst (1st & 2nd Line Support) Location: Fully Remote (UK) Contract: Initial 6 Months Rate: £200-£250 per day (Outside IR35) Start Date: ASAP The Opportunity We're looking for an experienced Service Desk Analyst to join a busy IT support team on an initial 6-month contract . This is a fully remote opportunity where you'll provide 1st and 2nd Line Support , helping users resolve technical issues while delivering excellent customer service. Working within a Microsoft-centric environment, you'll support end users across Microsoft 365, Azure, hardware, and business applications while managing incidents through Jira and other ticketing systems. Key Responsibilities Provide 1st and 2nd Line technical support via phone, email, and remote support tools. Troubleshoot and resolve hardware, software, operating system, and connectivity issues. Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, and Exchange...

Desktop Support Engineer IT Support Engineer Microsoft 365 M365 Windows 10/11 Entra ID (Azure AD) Intune Active Directory Office 365 Hybrid Outside IR35 Contract Daventry Northamptonshire Location:  Hybrid – Daventry, Northamptonshire (2 days per week onsite) Contract:  Initial 3 Months Rate:  £200-£300 per day (Outside IR35) We're looking for an experienced Desktop Support Engineer to join our client on an initial 3-month contract. This is an excellent opportunity for a hands-on IT professional with strong Microsoft 365 experience to support users across desktop, laptop and cloud technologies. Working as part of a busy IT team, you'll provide 1st and 2nd line support, with occasional involvement in 3rd line issues, resolving technical incidents, supporting device deployments, and assisting with the ongoing administration of Microsoft 365. Key Responsibilities Provide 1st and 2nd line desktop support to end users  with...

Desktop Support Engineer | IT Support Engineer | Microsoft 365 | M365 | Windows 10/11 | Entra ID (Azure AD) | Intune | Active Directory | Office 365 | Hybrid | Outside IR35 | Contract | Daventry | Northamptonshire Location: Hybrid - Daventry, Northamptonshire (2 days per week onsite) Contract: Initial 3 Months Rate: £200-£300 per day (Outside IR35) We're looking for an experienced Desktop Support Engineer to join our client on an initial 3-month contract. This is an excellent opportunity for a hands-on IT professional with strong Microsoft 365 experience to support users across desktop, laptop and cloud technologies. Working as part of a busy IT team, you'll provide 1st and 2nd line support, with occasional involvement in 3rd line issues, resolving technical incidents, supporting device deployments, and assisting with the ongoing administration of Microsoft 365. Key Responsibilities Provide 1st and 2nd line desktop support to end users with occasional...

Desktop Support Engineer | IT Support Engineer | Microsoft 365 | M365 | Windows 10/11 | Entra ID (Azure AD) | Intune | Active Directory | Office 365 | Hybrid | Outside IR35 | Contract | Daventry | Northamptonshire Location: Hybrid - Daventry, Northamptonshire (2 days per week onsite) Contract: Initial 3 Months Rate: £200- £300 per day (Outside IR35) We 're looking for an experienced Desktop Support Engineer to join our client on an initial 3-month contract. This is an excellent opportunity for a hands-on IT professional with strong Microsoft 365 experience to support users across desktop, laptop and cloud technologies. Working as part of a busy IT team, you 'll provide 1st and 2nd line support, with occasional involvement in 3rd line issues, resolving technical incidents, supporting device deployments, and assisting with the ongoing administration of Microsoft 365. Key Responsibilities Provide 1st and 2nd line desktop...

Junior Technical Support Analyst – Outside IR35 Contract Location: London (Canary Wharf area) Rate: £250–300 per day Outside IR35 Contract: 9–12 Months Initial Working Pattern: 5 Days Onsite We are currently supporting a major enterprise organisation looking to appoint a Junior Technical Support Analyst to join a long-term technology programme within a fast-paced corporate environment. This role sits within a highly collaborative end-user technology function and will involve a mix of technical support, asset management, operational coordination and technology risk/governance support across an enterprise Microsoft environment. The successful consultant will be hands-on, proactive and comfortable operating within a structured enterprise setting supporting both UK and international teams. Key Responsibilities: • Provide hands-on IT support across desktop, collaboration and end-user technologies • Manage and resolve incidents, requests and escalations through...

Interim M&A Integration Programme Manager 6 Months | PE-Backed Industrials We're supporting a large cap PE-backed industrial business embarking on a significant European buy-and-build programme. With acquisitions progressing across Europe, we're looking for an experienced integration leader to take ownership from due diligence through to Day 1, operational integration and synergy realisation. This isn't a technology programme. It's a business integration role. You'll work directly with the European leadership team, coordinating cross-functional workstreams across Operations, Sales, Customer Service, Procurement, Finance, HR, Logistics, and IT, ensuring acquisitions are successfully integrated whilst maintaining commercial continuity. We're particularly interested in people who have: Led post-merger integrations within PE-backed businesses. Experience across industrials, manufacturing, engineering or B2B distribution. Integrated businesses...

Business Analyst – D365 / Microsoft Dynamics CE Hybrid - Work from home but with upto 2-3 x days per week site visits - UK and France Car needed and willingness and eagerness to travel weekly with work - Fully expensed 6 - 12 months | Outside IR35 £500-£600 per day A high-growth, acquisitive business is looking for an experienced Business Analyst to work on Integration Projects. These primarily orient around integrating CRM into D365 / Microsoft Dynamics across the CE, CRM, Field Service and Customer Service modules. Day to day work will be home based, but you will be expected to travel to the site of acquired businesses to scope out the requirements. These can be in the UK and France, so an enjoyment of regular weekly travel is essential. Access to your own car will be critical. The Role You’ll work closely with multiple acquired businesses, reviewing and documenting their end-to-end processes and overlaying these onto D365. This will include gap...

Project Manager | ITSM, ServiceNow, Separation Programme | £600-£625/day | Outside IR35 - 12 month contract A business going through a major separation programme is looking for a Project Manager to help deliver a standalone service desk capability as part of a wider transformation. This is not a generic project management role. The business needs someone who can lead the implementation of ServiceNow, help shape the future service desk operating model, and bring structure to the way support services, SLAs and processes will work in the new standalone environment. The role will sit across multiple workstreams and work closely with infrastructure, applications and data migration teams to make sure the service desk is fully operational ahead of separation milestones. Service Desk Project Manager | Key responsibilities Lead the setup and delivery of a standalone service desk function as part of a wider separation programme Manage the implementation of...

Our client is a Nuclear Sector customer who requires an experienced PMO Analyst to support their central Programme Delivery function, spread across multiple portfolios. START: ASAP DURATION: 6 months RATE: MARKET RATES APPLY LOCATION: 2 DAYS PER WEEK ON-SITE IN LONDON *OUTSIDE IR35 The roles main function is to work with the Portfolio Managers to help and support Project Managers and other members of the I&T team navigate through our internal I&T governance processes as well as satisfying the wider Project Group needs. The role requires management of stakeholders and the Stage Gate review process, ensuring the readiness of ideas, opportunities, projects and programmes to move through the governance process in the handover to Service. You should be a champion of the PMO strategy, aligning to project delivery methodology and act as an SME to those within the I&T Team. *Description of Scope and Deliverables: * Validate data quality and assist in the production of...