41 customer service jobs found in Durham

Lead CS Operations Architect Remote Initial 6-month contract Up to \xe2\x82\xac115 per hour (Outside IR35) - based on a 40-hour working week About the Client Digital Skills are supporting a global technology business undertaking a major transformation within its travel offering. The organisation is building a next-generation flights platform and requires a specialist to design the operational backbone of its customer service capability. About the Role This is a high-impact, greenfield role where you will define and architect customer service operations for a complex flights environment. You will bridge airline industry processes with a centralised customer service model, shaping how customer interactions and back-office workflows operate at scale. Responsibilities Design and document end-to-end customer service workflows across the full flight lifecycle Map three-way interactions between customers, internal teams, and airline partners Define...

Outside IR35 contract, fully remote, excellent day rate until 31/05/27 Experience leveraging Claude Code (or similar) and advanced agentic workflows at pace is a key requirement, please do not apply if you don't have this experience Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 100,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Director of Engineering, you'll operate as a highly senior technically...

Contract: 6 months (rolling) Rate: £600-£700 per day (Outside IR35) Location: Mainly remote with occasional UK/European travel Overview We're working with a growing international business looking for an Azure Integration Specialist to support and enhance their integration landscape, with a particular focus on Microsoft Dynamics 365 Business Central . This role will play a key part in designing, building and optimising integrations between Business Central and wider business systems across a multi-entity, European environment. Key Responsibilities Design, build and maintain integrations between Dynamics 365 Business Central and other internal/third-party systems Work across Azure Integration Services (Logic Apps, Service Bus, API Management, Functions) Support data flows, APIs and Middleware to ensure reliable system connectivity Collaborate with finance, IT and third-party vendors to gather requirements and translate into technical solutions...

Dynamics 365 CRM Trainer (Contract – Part Time | Outside IR35) Remote + 1 week onsite (London) 12 weeks total (split delivery) - Part-time 1 to 3 days of work each week Day rate: 500 Outside IR35 We’re supporting a global data and insights business with the rollout of a new Dynamics 365 CRM across multiple markets (UK, Netherlands, Switzerland + 1). They’re looking for an experienced CRM Trainer to support both the design and delivery of training throughout rollout. What you’ll be doing: Getting up to speed with the system (alongside the SI) and building a training plan Delivering end-user training across the business during rollout Leading a train-the-trainer approach to support global adoption Driving user engagement and understanding of the CRM What they’re looking for: Experience delivering Dynamics 365 / CRM training post-implementation Strong background in rollout, go-live, and adoption Able to create training content and deliver across...

Outside IR35 contract, fully remote, excellent day rate until 31/05/27 Experience leveraging Claude Code (or similar) and advanced agentic workflows at pace is a key requirement Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 100,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Director of Engineering, you'll operate as a highly senior technically hands-on engineer, Embedded into a squad and frequently...

Contract Salesforce Developer – Service Cloud £400–£450 per day | Outside IR35 | Fully Remote (UK) A leading Salesforce Partner is looking for an experienced Salesforce Developer to join their delivery team on an initial contract basis. This is a fully remote opportunity offering up to £450 per day Outside IR35, working on enterprise-scale Salesforce implementations for a range of high-profile clients. The successful candidate will play a key role in designing, developing, and enhancing Salesforce solutions, with a particular focus on Service Cloud . You will work closely with consultants, architects, and stakeholders to deliver scalable, high-quality solutions that drive customer service excellence. Key Responsibilities Develop and customise Salesforce solutions using Apex, Lightning Web Components (LWC), and Flows. Design and implement Service Cloud functionality, including case management, service processes, automation, and omnichannel capabilities....

Call Centre Analyst (Dynamics 365) – Urgent Outside IR35 Contract Role Type: 4-Month Initial Contract (Strong potential to extend) Rate: £250 - 300 per day Outside IR35 Location: Leicester (2 days a week) About Our Client We are partnering with a high-profile, rapidly evolving organisation currently navigating a major digital transformation. Following a recent enterprise-wide roll-out of Microsoft Dynamics 365 , they require a Call Centre Analyst to spearhead a critical 4-month stabilisation project. Reporting directly to the Head of Customer Service & Experience, this is a highly visible, hands-on role. If you are a trouble-shooter who thrives in a fast-paced, post-go-live environment and loves turning data into immediate operational fixes, this is the project for you. The Brief: Key Priorities Our client needs someone who can hit the ground running on day one to deliver across five key pillars: Rapid Current State Assessment: Quickly get under the...

Job title: IT Support Engineer - Active SC Clearance Day rate: £210 per day - Outside IR35 or Umbrella Location: Aberdeen, Scotland Duration: 12 months initially Start date: ASAP Standard hours: Ad hoc Overview We re looking for reliable and customer-focused IT Support Engineers to provide on-site technical support on an ad-hoc basis. This role is ideal for engineers seeking flexible work alongside existing commitments. As the face of our service, you ll provide hands-on support at a single site in Aberdeen, assisting with incident triage, troubleshooting, installations, and general IT support activities. Key Responsibilities Provide 1st & 2nd line on-site technical support and customer assistance Basic troubleshooting and support of network ports, Wi-Fi access points, printers, AV equipment, room booking systems, and digital signage Perform basic network patching and equipment checks Escalate incidents to remote support teams and assist with...

End User Support Contractor – Short Term Contract Onsite | Immediate Start 3 month rolling contract | Outside IR35 | £200 per day  Must be Cambridge Based.   We are currently partnering with a leading technology organisation to recruit an experienced End User Support Contractor for a short-term onsite engagement. This is an excellent opportunity for a hands-on IT support professional who enjoys working in fast-paced environments and providing high-quality end user support. Working closely with the IT Manager, you will provide day-to-day technical support across the business while also assisting with a range of ongoing IT projects and operational initiatives. Key Responsibilities Provide onsite end user support across desktop, laptop, and mobile environments Troubleshoot hardware, software, and connectivity issues Support and administer Windows 11 environments Provide support for Microsoft 365 applications and services Manage user accounts, access requests, and device...

Job Title: Network Architect (Active SC Clearance Required) Day Rate: £400/day (OUTSIDE IR35) Location: Fully Remote Contract Length: 6 months (extendable) Network Architect (Active SC Clearance Required) - Role & Responsibilities Provide technical leadership and governance for the design, development, implementation and testing of complex customer LAN/WAN solutions, working closely with project managers and delivery teams. Own the low-level design and discovery activities, ensuring successful transition from existing infrastructure to the target solution architecture. Review and sign off high-level designs and requirements, translating them into detailed technical deliverables and Statements of Work. Manage technical risks, issues, assumptions and dependencies throughout the project lifecycle, ensuring solutions are delivered in line with quality and customer expectations. Coordinate internal, customer and third-party technical teams, providing...

ServiceNow Engineer Location: London - 3 days on-site Employment Type: Contract - Initial 6 Months Outside IR35 - Up to £800 per day Role Summary We are seeking a skilled ServiceNow Engineer to design, develop, and support ServiceNow solutions that improve operational efficiency, governance, risk management, compliance, and security processes across the organisation. The successful candidate will be responsible for configuring and enhancing ServiceNow applications, with a particular focus on Integrated Risk Management (IRM), Governance, Risk and Compliance (GRC), Vulnerability Management, and Configuration Management capabilities. The role requires close collaboration with business and technical stakeholders to deliver scalable, secure, and maintainable solutions that align with organisational objectives and industry best practices. Key Responsibilities Solution Design & Development Design, configure, develop, and maintain ServiceNow applications,...

Systems Administrator - Contract - Remote A fast-growing UK full-fibre broadband provider is looking for a Systems Administrator to join their fast hrowing team. You will lead a comprehensive as-is audit, gap analysis, and remediation programme across both Enterprise IT and Network Operations IT environments, ensuring systems are properly configured, documented, and aligned to best practice. Key Responsibilities: Conduct a full as-is audit of Enterprise IT (Microsoft 365, Azure AD/Entra ID, Intune, endpoint management, SSO/MFA, security baselines) and Network Operations IT (Azure cloud infrastructure, VPN/Firewalls, DNS/DHCP, RADIUS, NTP, Altiplano, MCP) Produce a gap analysis identifying configuration drift, security exposures, undocumented systems, and operational risks Develop a RAG-based remediation plan with prioritised actions, dependencies, and timeframes Document all systems consistently (Visio diagrams, CMDB entries, network topology, admin guides)...

Hybrid 2 days a week in London rest remote • Contract • £700.00-£700.00 Per Day Summary Overview Interim Head of Digital Governance Outside IR35 Contract Up to 12 Months £750 per day Hybrid – London (min 2 days per week onsite) An outstanding opportunity has arisen for an experienced Interim Head of Digital Governance to join a large, complex, purpose-led organisation undergoing significant digital and cultural change. This is a genuine greenfield opportunity to establish and embed a Digital Governance capability from the ground up. Following a period of transformation, the organisation has a highly engaged and enthusiastic Digital team with a strong desire to improve. However, there is now a requirement to introduce greater structure, consistency, governance and control across the technology environment. You will act as a trusted advisor to the leadership team, bringing experience of what good looks like and helping the organisation mature its approach to...

Network Field Engineer - Wi-Fi Upgrade and refresh Project 12 month contract £450pd Outside IR35 Please note, candidates must be Scotland based Ability to work in partnership with IT colleagues, contract companies and operational colleagues attending multiple sites all over Scotland working nights and if required weekends with partners. Good working knowledge of how Cisco Switches, wireless systems and access points are presented to customer premises. The ability to identify the equipment installed on customer premises that relates to Wi-Fi delivery and presentation, often in busy and congested sites of various sizes. Understanding of underlying services that may utilise Wi-Fi. The ability to trace cabling from comms rooms and cabinets to AP socket, with the assistance of contract company support where appropriate. Good working knowledge of best practice approaches to stock management, building AP configs, testing and documenting for live service deployment. Maintaining...

Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit a Network Field Engineer (Wi-Fi) for an initial 12 month contract with option to extend on a rate of £450/day (Outside IR35). This role will be based in Edinburgh, however, attendance at the project site will only be required on an as-needed basis. Responsibilities: - Maintaining accurate records in relation to the identification of existing AP units and install of new AP units generating new heat maps - Work with installation contractors to survey, document installs, log issues/snags ultimately signing off their work after observation of the installs, reporting back to key project personnel when required. Essential Skills: - Ability to work in partnership with IT colleagues, contract companies and operational colleagues attending multiple sites all over Scotland working nights and if required weekends with partners. - Good working knowledge of how Cisco Switches, wireless...

Location: Glasgow/Scotland Working pattern: Hybrid - 2-3 days in Glasgow with site travel required Contract: 6 months Start date: Immediate Rate: £200 per day IR35: Outside IR35 Clearance: BPSS required We are looking for Field Engineers to support the delivery, maintenance, and assurance of critical telecoms infrastructure across Scotland. This role will involve working on Scottish Power's strategic telecommunications network, supporting project delivery, routine maintenance, first-line assurance, and 24/7 support activities. The successful candidate will have strong telecoms field engineering experience, with a background in installation, commissioning, maintenance, and troubleshooting across IP, LAN/WAN, MPLS, SDH, PDH, microwave radio, and associated telecoms equipment. Key Responsibilities Deliver field engineering services across provide, assurance, maintenance, and project delivery activities. Install, commission, test, and troubleshoot...

Our telecommunications client is looking for an established Solution Design Authority. This is a 3 months contract initially and the role is outside IR35. The role is remote with potential ad hoc travel to client office. Please note that due to nature of the role SC clearance is required. Key accountabilities and decision ownership: * Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery, and test of complex customer solutions working alongside the Project Manager providing assurance and governance for technical components of the solution. * Low level discovery of existing solution components and owner of the transition from existing to proposed solution * Sign off and acceptance of pre-sales High Level Design and statement of requirements on behalf of the Solution Integration team * Owner of the Solution Integration statement of work which translates the high-level design and requirements into detailed...

Our telecommunications client is looking for an established Solution Design Authority. This is a 3 months contract initially and the role is outside IR35. The role is remote with potential ad hoc travel to client office. Please note that due to nature of the role SC clearance is required. Key accountabilities and decision ownership: * Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery, and test of complex customer solutions working alongside the Project Manager providing assurance and governance for technical components of the solution. * Low level discovery of existing solution components and owner of the transition from existing to proposed solution * Sign off and acceptance of pre-sales High Level Design and statement of requirements on behalf of the Solution Integration team * Owner of the Solution Integration statement of work which translates the high-level design and requirements into detailed technical...

Lead Technology Full Stack Engineer - 100% Remote - OUTSIDE IR35 You will lead a team of engineers, working across both front-end and back-end technologies while collaborating with architecture, cloud, product, and data science teams. The position is ideal for a hands-on technical leader who enjoys building scalable products and mentoring high-performing engineering teams. Lead Technology Full Stack Engineer Responsibilities Own end-to-end technical design and delivery across React, TypeScript, Vite, and Golang platforms. Define API standards, service architecture, and application design patterns. Lead engineering design reviews, code reviews, and technical decision making. Establish development standards, testing frameworks, and quality controls. Design and maintain CI/CD pipelines, containerisation, and cloud deployment processes. Collaborate with architects and data science teams to integrate AI and machine learning capabilities. Work closely with product and UX teams to...

Microsoft Fabric Data Architect Rate: £700 - £750 per day IR35 Status: Outside IR35 Duration: 6 - 12 Months Location: Remote (UK-based, occasional client site visits) Start Date: July 2026 The Opportunity An leading Microsoft Gold Partner/Managed Service Provider (MSP) is rapidly expanding its Modern Data Platform practice. Due to a surge in enterprise client demand, they require an expert Microsoft Fabric Data Architect to lead multiple customer adoption and acceleration projects. Key Deliverables Client Architecture Blueprints: Design enterprise-grade Fabric architectures leveraging OneLake, Medallion framework, and Direct Lake mode. Adoption Discovery Workshops: Lead technical discovery sessions with end-clients to map out proof-of-concepts (PoCs) and adoption roadmaps. Migration Strategy: Formulate migration paths from Legacy systems (SQL Server, Azure Synapse, AWS) into Microsoft Fabric. Governance Frameworks: Establish tenant settings,...