73 customer service jobs found in Warrington

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

We have an URGENT requirement for a Contract Business Analyst (Outside IR35) to play a pivotal role in a major core systems modernisation programme for one of our key logistics clients. The organisation currently operates two separate operational platforms (different functionality, technology stacks and business processes) and have set out on the journey to rationalise the existing landscape, harmonise requirements and processes where practical, and support the move from legacy platforms to a SaaS solution that enables a consolidated, future-ready operating model. The role & person - Business Analyst Key Responsibilities Lead discovery and analysis across operational domains to understand current-state processes, systems, data flows and pain points Elicit, define and manage business requirements that support process harmonisation and platform consolidation Facilitate workshops and stakeholder sessions to align cross-functional teams on target outcomes,...

Project Manager – Strategic Planning & Transformation £500–£600 per day | 4-month contract | Hybrid London We’re currently recruiting for an experienced Project Manager to join a large, established housing organisation undergoing a period of significant transformation and service improvement. This is a manager-level project delivery role within the organisation’s Strategic Planning & Transformation function, supporting complex change programmes designed to improve services, processes and customer outcomes. The Opportunity We’re looking for a confident Project Manager with 5+ years’ experience delivering large, complex projects, ideally with experience managing projects valued at £1m+. A particularly strong background would include recent experience of implementing or improving complaints processes, ideally within a housing/social housing environment and with...

Pensions Calculations Analyst Outside IR35 | Up to £450 per day | Remote with Occasional Site Visits | 6 Month Contract Our well-established client is looking to onboard a number of Pensions Calculations Analysts on an initial six-month contract. You will support the Pensions Administration team, draft and update calculation specifications for IT development, and contribute to projects that support wider operational objectives. You 'll be responsible for: Providing pensions calculation support to Pensions Administration and IT teams. Staying current with legislative changes affecting calculations. Drafting and updating specifications for pension schemes. Supporting testing of automation changes. Delivering technical training and top-tier customer service. Managing tasks and collaborate with stakeholders to meet targets. Helping to plan and deliver projects You 'll need experience in the following: Experienced in pensions administration...

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: £265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical...

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: £265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own...

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own...

Service Desk Engineer Remote | NHS Programme | Outside IR35 | £140 per day Join a major NHS digital transformation programme. We're supporting a large NHS organisation through a significant technology transition programme and are looking for experienced Service Desk Engineers to join the team. This is a fully remote contract offering the opportunity to support frontline healthcare services whilst working on a high-profile digital change initiative. The Role You will provide 1st and 2nd line support, acting as a key point of contact for users and helping to ensure excellent service delivery during a critical transformation period. Key responsibilities include: Logging and managing incidents and service requests Providing 1st line technical support Supporting Microsoft 365 users Active Directory account administration Password resets and user access management Supporting Exchange and NHS Mail environments Escalating complex incidents to specialist teams Delivering...

Contract: 6 months (rolling) Rate: £600-£700 per day (Outside IR35) Location: Mainly remote with occasional UK/European travel Overview We're working with a growing international business looking for an Azure Integration Specialist to support and enhance their integration landscape, with a particular focus on Microsoft Dynamics 365 Business Central . This role will play a key part in designing, building and optimising integrations between Business Central and wider business systems across a multi-entity, European environment. Key Responsibilities Design, build and maintain integrations between Dynamics 365 Business Central and other internal/third-party systems Work across Azure Integration Services (Logic Apps, Service Bus, API Management, Functions) Support data flows, APIs and Middleware to ensure reliable system connectivity Collaborate with finance, IT and third-party vendors to gather requirements and translate into technical solutions...

Service Desk Analyst (1st Line) - 12 Month Contract - Hybrid in City of London Contract: Initial 12 months (Outside IR35) Rate: £150 per day (Outside IR35) Location: Hybrid - City of London (Farringdon), 2-3 days on-site per week, with occasional travel to the St Albans office as required Hours: Standard UK business hours, supporting UK customers The Role A well-established American Managed Service Provider is looking for a Service Desk Analyst to join their internal IT team, supporting operations across the UK and Ireland. The end customer is a US-headquartered organisation expanding into the UK, Ireland and wider Europe, and this role provides frontline support to the team through that growth. This is a great opportunity for someone early in their IT career to build broad experience across networking, systems and end-user support in a varied, hands-on environment. Key Responsibilities First point of contact for IT support requests, logging and...

Service Desk Support Analyst - 12 Month Contract - Hybrid in City Of London Contract: Initial 12 months (Outside IR35) Rate: £150 per day Location: Hybrid - City of London (Farringdon), 2-3 days on-site per week The Role A well-established American Managed Service Provider is looking for an experienced Infrastructure & Support Engineer to strengthen their internal IT team, supporting operations across the UK and Ireland. The end customer is a US-headquartered organisation currently expanding into the UK, Ireland and wider Europe, and this role has been created to provide additional hands-on support to the team through that growth. This is a broad, "out and out" support role covering networking, data centre infrastructure, systems administration and end-user support - ideal for a versatile engineer who enjoys variety and is comfortable working across the full IT stack. Key Responsibilities Providing IT support across networking, data centres and wider...

Business Process Modeller Contract: 6 months Initial Contract Rate: £550/day Outside IR35 Location: Remote with occasional travel as required Overview We are seeking an experienced ERP business process modeller to support a major international transformation programme spanning 14 countries. The organisation is moving from a combination of Legacy Navision systems, manual processes, spreadsheets, and paper-based workflows to a standardised Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform. This role will focus on analysing, documenting, designing, and delivering future-state business processes, with an initial emphasis on the Order-to-Cash (O2C) lifecycle before expanding into wider ERP process areas. The successful candidate will work closely with business stakeholders, process owners, SMEs, and delivery teams to create standardised global processes that can be adopted across multiple countries and business units. Key...

Overview Contract & Location: 6-month contract - 2 days per week in London office. Rate: £500/day Outside IR35 We are seeking an experienced Dynamics F&O Senior Business Analyst to support a large-scale European ERP transformation programme involving the migration from Microsoft Navision (NAV) to Dynamics 365 Finance & Operations (D365 F&O). The successful candidate will play a key role in business process analysis, requirements gathering, solution design, data migration, testing, cutover planning, and stakeholder engagement across multiple business functions. This role will be instrumental in ensuring a smooth transition from Legacy NAV environments to a modern D365 F&O platform. Key Responsibilities Lead business analysis activities throughout the full D365 F&O implementation life cycle. Gather, document, and validate business requirements across Finance, Operations, Sales, and Customer Service functions. Analyse existing NAV processes...

2nd Line IT Support Location: On site at the office in the City of London Rate: £225-£250 per day outside of IR35 Type: 3-month contract (could potentially extend) Schedule: Monday - Friday, 5 days in the office per week I'm seeking an experienced, technically minded, and reliable 2nd Line IT Support professional to work for my client, a legal tech consultancy. Your role as 2nd Line IT Support You will support the timely onboarding, deployment, and IT setup for new hires (both software and hardware) You will support new hires with any requests and/or problems, and ensure new laptops, headsets, etc. are successfully up and running You will be responsible for delivering high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistance Troubleshoot and resolve hardware, software, network, and application issues at the first point of contact where possible Deliver high-quality customer service while managing incidents, service...

2nd Line IT Support Location: On site at the office in the City of London Rate: £225-£250 per day outside of IR35 Type: 3-month contract (could potentially extend) Schedule: Monday - Friday, 5 days in the office per week I'm seeking an experienced, technically minded, and reliable 2nd Line IT Support professional to work for my client, a legal tech consultancy. Your role as 2nd Line IT Support You will support the timely onboarding, deployment, and IT setup for new hires (both software and hardware) You will support new hires with any requests and/or problems, and ensure new laptops, headsets, etc. are successfully up and running You will be responsible for delivering high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistance Troubleshoot and resolve hardware, software, network, and application issues at the first point of contact where possible Deliver high-quality customer service while managing incidents,...

IT Service Transformation & Operations Lead Outside IR35 - Hybrid Our client is looking for an experienced IT Service Transformation & Operations Lead to take ownership of a significant transformation programme across their technology support and operational environment. This is a high-impact leadership role for someone who can combine technology, operational excellence and people transformation . You will be responsible for modernising the way IT support is delivered across a large estate and corporate Head Office, while creating a more efficient, empowered and customer-focused technology function. The organisation supports multiple locations and 200+ Head Office users , making this a complex and highly visible environment where technology availability is critical to day-to-day operations. You will play a pivotal role in reducing operational inefficiencies, improving user experience, introducing automation and developing a high-performing team culture. Key...

IT Service Transformation & Operations Lead Outside IR35 - Hybrid Our client is looking for an experienced IT Service Transformation & Operations Lead to take ownership of a significant transformation programme across their technology support and operational environment. This is a high-impact leadership role for someone who can combine technology, operational excellence and people transformation . You will be responsible for modernising the way IT support is delivered across a large estate and corporate Head Office, while creating a more efficient, empowered and customer-focused technology function. The organisation supports multiple locations and 200+ Head Office users , making this a complex and highly visible environment where technology availability is critical to day-to-day operations. You will play a pivotal role in reducing operational inefficiencies, improving user experience, introducing automation and developing a high-performing...

Security Consultant - Endpoint Malware & AI, XDR, Trellix, Symantec, CrowdStrike, Palo Alto, Cortex XDR, Fully Remote (UK/EU) Outside IR35 This is an exceptional Security Consultant - Endpoint Malware & AI opportunity with a leading technology organisation, working with enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint Malware & AI must have fluent English. The Security Consultant - Endpoint Malware & AI contract is Outside IR35 . Rates are very negotiable for right skills As Security Consultant - Endpoint Malware & AI you will act as a senior security specialist for enterprise client engagements, focused on endpoint...