Service Desk Support Analyst - 12 Month Contract - Outside IR35- Hybrid in City Of London at Hamilton Barnes, Hybrid in Central London, 12 Months, £150 per day

Service Desk Support Analyst - 12 Month Contract - Hybrid in City Of London

Contract: Initial 12 months (Outside IR35)
Rate: £150 per day
Location: Hybrid - City of London (Farringdon), 2-3 days on-site per week

The Role

A well-established American Managed Service Provider is looking for an experienced Infrastructure & Support Engineer to strengthen their internal IT team, supporting operations across the UK and Ireland. The end customer is a US-headquartered organisation currently expanding into the UK, Ireland and wider Europe, and this role has been created to provide additional hands-on support to the team through that growth.

This is a broad, "out and out" support role covering networking, data centre infrastructure, systems administration and end-user support - ideal for a versatile engineer who enjoys variety and is comfortable working across the full IT stack.

Key Responsibilities

• Providing IT support across networking, data centres and wider infrastructure
• Working with Cisco networking technologies (Cisco house) across LAN/WAN and data centre environments
• Supporting data centre networking infrastructure
• Infrastructure support across hardware and software, including:
  • VMware
  • Dell servers
  • Operating systems
  • Active Directory
  • M365 and Exchange Online
• Supporting mobile devices and printers
• Apple Mac OS support
• Troubleshooting technical issues and managing tickets through to resolution
• General hands-on support, including desktop/computer support as required

What We're Looking For

• Solid, broad-based infrastructure and support experience (networking, server, and end-user support)
• Strong working knowledge of Cisco networking
• Experience with VMware and Dell server hardware
• Confident with Active Directory, M365 and Exchange Online administration
• Comfortable supporting both Windows and Mac OS environments
• Experience working within a ticketing system, managing and prioritising workloads
• A proactive, flexible approach - happy to get hands-on across multiple technical areas
• Experience supporting international/multi-site teams (UK & Ireland) is advantageous

Why Apply

• Work with a growing US-headquartered MSP as they expand their European footprint
• Broad technical exposure across networking, data centre and infrastructure disciplines
• Hybrid working with a central London base (Farringdon)