17 Customer Service jobs

Braze CRM Technical Consultant Location: London – one day per week in office (possible flex on this longer term). Type: Outside IR 35 - £350 to £450 –6 month rolling contract (with option to move to permenant) A global CRM consultancy is partnering with an enterprise retail company to support the execution and optimisation of CRM campaigns within Braze across Email, Push Notifications, SMS and WhatsApp channels. This is a hands-on production role focused on campaign delivery, template management, workflow optimisation and marketing automation operations within a global CRM environment. The ideal candidate will have strong Content, CMS and AEM (Adobe Experience Manager) skills with recent capabilites in Braze for drag & drop editing with HTML, CSS and JS. One Stage MS team interview to start ASAP Key Responsibilities Build, configure and deploy CRM campaigns within Braze Execute personalised customer journeys using segmentation, targeting and automation rules...

Infrastructure Service Lead Initial 6 month contract, £500pd outside IR35, hybrid (2-3 days per week onsite) We are working with a Local Authority in the Midlands, who are seeking an experienced Service Delivery / Infrastructure Lead to support a key period of supplier and service review activity. The role will focus on reviewing several infrastructure and network supplier contracts due for renewal over the next six months. You will lead service performance assessments, support renewal vs. re-tender decisions, and help ensure services remain aligned to operational and strategic requirements. Alongside supplier and contract oversight, the role will also have responsibility for IT service delivery operations, including oversight of the helpdesk/service desk function. Key Experience Required Strong background in IT Service Delivery and Infrastructure leadership Experience managing or reviewing infrastructure/network supplier contracts Service performance...

Applications Lead - £400 per day - £500 per day – OUTSIDE IR35 - London (Hybrid) Overview We’re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems Ensure all tickets – particularly D365-related incidents and requests – are managed within agreed SLAs Act as the escalation point for complex D365 issues, working closely...

Braze CRM Campaign Specialist Location: London – one day per week in office (possible flex on this longer term). Type: Outside IR 35 - £350 to £450 – 3 month rolling contract A global CRM consultancy is partnering with an enterprise retail company to support the execution and optimisation of CRM campaigns within Braze across Email, Push Notifications, SMS and WhatsApp channels. This is a hands-on production role focused on campaign delivery, template management, workflow optimisation and marketing automation operations within a global CRM environment. The ideal candidate will have strong Content, CMS and AEM skills with recent capabilites in Braze for drag & drop editing with HTML, CSS and JS. One Stage MS team interview to start ASAP Key Responsibilities Build, configure and deploy CRM campaigns within Braze Execute personalised customer journeys using segmentation, targeting and automation rules Support HTML/Liquid template creation and front-end campaign...

Applications Lead - £400 per day - £500 per day – OUTSIDE IR35 - London (Hybrid) Overview We’re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems Ensure all tickets – particularly D365-related incidents and requests – are managed within agreed SLAs Act as the escalation point for complex D365 issues, working...

This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You’ll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial 6 month Contract Rate: Up to £600/day (Outside IR35) Working Arrangement: 4 days on-site per week Office Location: Central London The Role: Lead the modernisation of the Ivanti ITSM platform , identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA to enhance service delivery Develop dashboards, reporting, and analytics to support data-driven decisions Manage system performance,...

Power Platform Support Engineer - Fully Remote - 3 Months Job Title : Power Platform Support Engineer Duration: 3 Months extendable Location: Remote Rate: £275 per day (outside of IR35) I’m currently supporting a client that is looking to hire a Power Platform Support Engineer for an initial 3 month remote working contract engagement. This role will sit within a Business Applications team, supporting a range of customers with day-to-day Power Platform application support and issue resolution. The ideal candidate will have: Strong experience supporting Microsoft Power Platform applications within D365 CRM Excellent troubleshooting and analytical skills Experience working within an application support/helpdesk environment Strong customer-facing communication skills Ability to prioritise and manage multiple tickets/tasks in real-time A proactive and service-oriented mindset The successful candidate will be responsible for: Managing and...

Applications Lead - £400 per day - £500 per day - OUTSIDE IR35 - London (Hybrid) Overview We're looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You'll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems Ensure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAs Act as the escalation point for complex D365 issues, working closely...

Initial 6 month contact Up to £600/day (Outside IR35) 4 days on-cite per week (Central London) This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You'll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial 6 month Contract Rate: Up to £600/day (Outside IR35) Working Arrangement: 4 days on-site per week Office Location: Central London The Role: Lead the modernisation of the Ivanti ITSM platform , identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA to enhance service delivery Develop...

Applications Lead - £400 per day - £500 per day - OUTSIDE IR35 - London (Hybrid) Overview We're looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You'll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems Ensure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAs Act as the escalation point for complex...

End User Support Contractor – Short Term Contract Onsite | Tech Industry Client | Immediate Start 3 month rolling contract | Outside IR35 | £250 per day  Must be Cambridge Based.   We are currently partnering with a leading technology organisation to recruit an experienced End User Support Contractor for a short-term onsite engagement. This is an excellent opportunity for a hands-on IT support professional who enjoys working in fast-paced environments and providing high-quality end user support. Working closely with the IT Manager, you will provide day-to-day technical support across the business while also assisting with a range of ongoing IT projects and operational initiatives. Key Responsibilities Provide onsite end user support across desktop, laptop, and mobile environments Troubleshoot hardware, software, and connectivity issues Support and administer Windows 11 environments Provide support for Microsoft 365 applications and services Manage user accounts,...

Jira Service Management Consultant Outside IR35 Contract Mostly Remote (Occasional Travel to London) 3-6 Months (View to Extending) Immediate Requirement A fast-growing Technology organisation is building out its Enterprise Systems capability and is looking for a hands-on Jira Service Management Consultant to support enterprise workflow, ITSM and operational tooling initiatives. This is a fast-paced environment requiring someone who can operate autonomously, work closely with technical stakeholders and hit the ground running. Key Experience Jira Service Management (JSM) Atlassian ecosystem ITSM/Service Desk tooling Workflow automation and configuration Integrations and operational tooling CMDB/Assets/Insight experience beneficial Responsibilities Configure and optimise Jira Service Management environments Support workflow automation and service process improvements Work across enterprise systems and operational tooling Support integrations across...

Business Analyst (Contract) – Microsoft Business Central / D365 Migration Nottingham (2 days per week onsite) Initial 6-month contract (likely to extend) Competitive day rate (outside IR35) We’re working with a leading IT managed services business undertaking a major transformation programme, migrating from a legacy ERP to Microsoft Dynamics 365 Business Central integrated with Dynamics 365 Sales (CRM). We’re looking for an experienced Business Analyst contractor to support this programme end-to-end. Responsibilities Lead requirements gathering, stakeholder workshops, and process mapping (As-Is / To-Be) Support delivery across the full lifecycle: discovery, design, UAT, and cutover Design and optimise end-to-end quote-to-cash processes (CRM → ERP) Define and align product, pricing, customer, and order data models across CRM and ERP Work closely with delivery teams and SI partners to shape Business Central-aligned solutions Support data migration, UAT...

IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: £300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply...

IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 months Initially Day Rate: £300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned...

IT Systems & Data Analyst - Cardiff Cardiff - Hybrid 6-Month Contract (potential to extend) £300-500/day DOE (Outside IR35) Our client is a professional services company in a highly regulated environment, and they are looking to hire an experienced IT Systems & Data Analyst to join their team for a 6-month contract, with potential to extend. In this role, you 'll be the person colleagues turn to for practical, solutions-focused IT support, while also helping shape the organisation 's longer-term technology and data foundations. The environment is collaborative, fast-moving and low-bureaucracy - ideal for someone who enjoys variety, autonomy and making a visible impact. What You 'll Be Doing: Hands-On IT & User Support Provide first- and second-line support across laptops, devices and workplace technology Troubleshoot issues across: Windows environments; Microsoft 365; user access and authentication; connectivity...

Jira Service Management Consultant Outside IR35 Contract Mostly Remote (Occasional Travel to London) 3-6 Months (View to Extending) Immediate Requirement A fast-growing Technology organisation is building out its Enterprise Systems capability and is looking for a hands-on Jira Service Management Consultant to support enterprise workflow, ITSM and operational tooling initiatives. This is a fast-paced environment requiring someone who can operate autonomously, work closely with technical stakeholders and hit the ground running. Key Experience Jira Service Management (JSM) Atlassian ecosystem ITSM / Service Desk tooling Workflow automation and configuration Integrations and operational tooling CMDB / Assets / Insight experience beneficial Responsibilities Configure and optimise Jira Service Management environments Support workflow automation and service process...