6 Customer Service jobs

Applications Lead - £400 per day - £500 per day - OUTSIDE IR35 - London (Hybrid) Overview We're looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You'll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems Ensure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAs Act as the escalation point for complex D365 issues, working closely with...

Job Title: IT Service Desk Analyst Location: Bristol, UK (Hybrid Working Available) Salary/Rate: £170 - £200 (Outside IR35) Start Date: Immediately Job Type: Contract We are seeking a customer-focused IT Service Desk Analyst to join a fast-growing and technology-driven organisation. This is an exciting opportunity to become part of a collaborative IT team, providing front-line technical support to end users while ensuring a high standard of customer service and operational efficiency. This role is ideal for someone with previous IT support experience who enjoys troubleshooting technical issues, supporting users, and working in a fast-paced service desk environment. You will play a key role in incident and service request management while contributing to continuous service improvement initiatives. The Role You will be responsible for providing first-line IT support to users across the organisation, managing incidents and service requests through to resolution. The...

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Service Desk Manager London £500- £600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders *...

🚀 Dynamics CRM Trainer (Remote | Outside IR35) We’re working with a client who is about to go live with a new Microsoft Dynamics 365 CRM (CE) implementation and are looking for an experienced CRM Trainer to support the programme. This is a remote contract role (Outside IR35) . 🔎 Overview of the role The initial focus (first month) will be to review the configuration delivered by the SI partner and provide feedback on: Usability and user experience Alignment to real business processes Potential adoption or training risks Improvements from an end-user perspective This is not a hands-on configuration role — the expectation is advisory input only , ensuring the system is fit for purpose before wider rollout and training. After the review phase, the role will move into: End-user training delivery Creation of training materials and guides Supporting adoption and change activity Working closely with business stakeholders to embed the system 🧠 What...

Job Description – CRM Content Manager Content Manager - Dynamics 365 Customer Insights  Contract Remote UK Public Sector Project Overview At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys. We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform. This is a hands-on, delivery-focused role. There is no development required, but strong functional expertise and end-to-end campaign experience are essential. Who We’re Looking For • Strong background in email marketing campaign management •  Hands-on experience building segments and journeys in D365 Customer Insights • Solid HTML/CSS email build skills • Experience delivering campaigns end-to-end in regulated or structured environments • Strong stakeholder...