11 Customer Service jobs

Business Analyst – D365 / Microsoft Dynamics CE Hybrid - Work from home but with upto 2-3 x days per week site visits - UK and France Car needed and willingness and eagerness to travel weekly with work - Fully expensed 6 - 12 months | Outside IR35 £500-£600 per day A high-growth, acquisitive business is looking for an experienced Business Analyst to work on Integration Projects. These primarily orient around integrating CRM into D365 / Microsoft Dynamics across the CE, CRM, Field Service and Customer Service modules. Day to day work will be home based, but you will be expected to travel to the site of acquired businesses to scope out the requirements. These can be in the UK and France, so an enjoyment of regular weekly travel is essential. Access to your own car will be critical. The Role You’ll work closely with multiple acquired businesses, reviewing and documenting their end-to-end processes and overlaying these onto D365. This will include gap...

Project Manager | ITSM, ServiceNow, Separation Programme | £600-£625/day | Outside IR35 - 12 month contract A business going through a major separation programme is looking for a Project Manager to help deliver a standalone service desk capability as part of a wider transformation. This is not a generic project management role. The business needs someone who can lead the implementation of ServiceNow, help shape the future service desk operating model, and bring structure to the way support services, SLAs and processes will work in the new standalone environment. The role will sit across multiple workstreams and work closely with infrastructure, applications and data migration teams to make sure the service desk is fully operational ahead of separation milestones. Service Desk Project Manager | Key responsibilities Lead the setup and delivery of a standalone service desk function as part of a wider separation programme Manage the implementation of...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) Outside IR35 £450-475 per day Fully Remote 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract click apply for full job details

Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line support. Strong knowledge of Windows 10 or...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) Outside IR35 £450-475 per day Fully Remote 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract click apply for full job details

Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line support. Strong knowledge of Windows 10 or...

Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line...

IT Service Desk Analyst (1st/2nd Line Support) Our client is looking for an experienced IT Service Desk Analyst to join their team on a contract basis. This is a fully remote role requiring an immediate start. The successful candidate will provide 1st and 2nd Line technical support in a fast-paced, customer-focused environment. Remote Outside IR35 £150 - 175 per day Essential Requirements Previous experience in a 1st and/or 2nd Line Service Desk support role. Microsoft ENTRA Excellent verbal and written communication skills. Confident and professional telephone manner. Ability to communicate technical information clearly to non-technical users. Strong troubleshooting and problem-solving skills. Must be available to start immediately. Candidates currently serving a notice period or unavailable until the end of June will not be considered. Key Responsibilities Provide 1st and 2nd Line IT support to end users via phone and remote support tools....

IT Service Desk Analyst (1st / 2nd Line Support) Our client is looking for an experienced IT Service Desk Analyst to join their team on a contract basis. This is a fully remote role requiring an immediate start. The successful candidate will provide 1st and 2nd Line technical support in a fast-paced, customer-focused environment. Remote Outside IR35 £150 - 175 per day Essential Requirements Previous experience in a 1st and/or 2nd Line Service Desk support role. Microsoft ENTRA Excellent verbal and written communication skills. Confident and professional telephone manner. Ability to communicate technical information clearly to non-technical users. Strong troubleshooting and problem-solving skills. Must be available to start immediately. Candidates currently serving a notice period or unavailable until the end of June will not be considered. Key Responsibilities Provide 1st and 2nd Line IT support to end...

End User Support Contractor – Short Term Contract Onsite | Immediate Start 3 month rolling contract | Outside IR35 | £200 per day  Must be Cambridge Based.   We are currently partnering with a leading technology organisation to recruit an experienced End User Support Contractor for a short-term onsite engagement. This is an excellent opportunity for a hands-on IT support professional who enjoys working in fast-paced environments and providing high-quality end user support. Working closely with the IT Manager, you will provide day-to-day technical support across the business while also assisting with a range of ongoing IT projects and operational initiatives. Key Responsibilities Provide onsite end user support across desktop, laptop, and mobile environments Troubleshoot hardware, software, and connectivity issues Support and administer Windows 11 environments Provide support for Microsoft 365 applications and services Manage user accounts, access requests, and device...

Initial 6 month contact Up to £600/day (Outside IR35) 4 days on-site per week (Central London) This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You'll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial 6 month Contract Rate: Up to £600/day (Outside IR35) Working Arrangement: 4 days on-site per week Office Location: Central London The Role: Lead the modernisation of the Ivanti ITSM platform , identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA to enhance service delivery Develop...