12 Customer Service jobs

Service Desk Engineer L1 - 3/6 Month Contract - Outside IR35 - Hybrid, Kensington Rate: £150 per day OUTSIDE IR35 Length: 3/6 Month Contract Location: Kensington, London (Hybrid, 3 days on-site/2 days remote) Role Overview: Our client, is seeking a Service Desk Engineer (L1) to join an established on-site IT team providing first-line support to users across a range of technologies. The role holder will triage contacts made to the Service Desk, troubleshooting and resolving incidents, fulfilling requests within agreed service levels, and escalating to other resolver groups and vendors where appropriate. Initially the role will focus on services delivered to one private healthcare site, with potential to expand to other customers and sectors in future. This is a hands-on, customer-facing role suited to someone with strong troubleshooting skills, a structured approach to ticket management, and a genuine focus on customer experience. Key Responsibilities:...

Service Desk Engineer - London 3 month contract £350 - £375 p/d - outside IR35 Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc. across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. It's a busy environment where you'll be given the opportunity to rapidly progress your technical exposure. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work...

Service Desk Engineer - London 3 month contract £350 - £375 p/d - outside IR35 Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you 'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc. across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. It 's a busy environment where you 'll be given the opportunity to rapidly progress your technical exposure. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows...

Senior Workplace Technology Specialist (VIP Support & End User Experience) Month Contract | West London | On-site (5 Days per Week, Minimum 4 days) OUTSIDE IR35 - £300 - £400 per day We're looking for an experienced Workplace Technology Specialist who genuinely enjoys helping people and takes pride in delivering an exceptional end-user experience. This is not a traditional desktop support role. You'll become the face of IT within our London office, providing outstanding day-to-day support to around 100 users, building trusted relationships with employees at every level of the business, including senior leadership. You'll work closely alongside a Managed Service Provider who delivers the third-line technical capability, allowing you to focus on delivering first-class customer service, proactive workplace support and ensuring every interaction with IT is professional, efficient and positive. This is an excellent opportunity for someone who enjoys working...

Senior Workplace Technology Specialist ( VIP Support & End User Experience) Month Contract | West London | On-site (5 Days per Week, Minimum 4 days) OUTSIDE IR35 We're looking for an experienced Workplace Technology Specialist who genuinely enjoys helping people and takes pride in delivering an exceptional end-user experience. This is not a traditional desktop support role. You'll become the face of IT within our London office, providing outstanding day-to-day support to around 100 users, building trusted relationships with employees at every level of the business, including senior leadership. You'll work closely alongside a Managed Service Provider who delivers the third-line technical capability, allowing you to focus on delivering first-class customer service, proactive workplace support and ensuring every interaction with IT is professional, efficient and positive. This is an excellent opportunity for someone who enjoys working in a highly visible role...

We're supporting a Financial Services digital transformation programme and are looking for an experienced Digital Business Analyst to deliver customer-facing digital capabilities as part of a wider CRM initiative. Details: Rate: Up to £580/day Outside IR35 Location: Crewe - 3 days onsite (Tuesday-Thursday) Start: ASAP (max 2-week notice period) Required experience: Digital transformation delivery across customer portals, self-service platforms, mobile apps or similar digital products Customer journey mapping, requirements gathering and user stories CRM implementation/transformation experience (Microsoft Dynamics beneficial) Financial Services experience essential Customer-facing digital delivery experience within regulated sectors such as Energy, Utilities, Betting or Gambling also considered (at least some FS is essential) Experience working in smaller organisations, comfortable taking ownership and wearing multiple hats Experience working...

Contract Service Desk Manager (1st Line & Request Fulfilment) Location: Preston (5 days per week on-site) Contract: Initial 6 months IR35: Outside IR35 Rate: DOE Start: Immediate/Next few weeks The Opportunity We're looking for an experienced Service Desk Manager to join a large enterprise technology function on an initial six-month contract. This is a hands-on leadership role where you'll take ownership of a busy 1st Line Service Desk supporting several thousand users. The focus is on improving service quality, increasing operational efficiency, driving automation and creating a high-performing customer-focused support function. You'll work alongside senior technology leaders to improve service operations, enhance colleague experience and deliver measurable improvements across people, process and technology. Key Responsibilities Lead the day-to-day operation of a large-scale 1st Line Service Desk. Improve SLA, XLA, CSAT and First Contact Resolution...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) Outside IR35 £450-475 per day Fully Remote 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract click apply for full job details

We're supporting a Financial Services digital transformation programme and are looking for an experienced Digital Business Analyst to deliver customer-facing digital capabilities as part of a wider CRM initiative. Details: Rate: Up to £580/day Outside IR35 Location: Crewe - 3 days onsite (Tuesday-Thursday) Start: ASAP (max 2-week notice period) Required experience: Digital transformation delivery across customer portals, self-service platforms, mobile apps or similar digital products Customer journey mapping, requirements gathering and user stories CRM implementation/transformation experience (Microsoft Dynamics beneficial) Financial Services experience essential Customer-facing digital delivery experience within regulated sectors such as Energy, Utilities, Betting or Gambling also considered (at least some FS is essential) Experience working in smaller organisations, comfortable taking ownership and wearing multiple hats Experience working...

Junior Technical Support Analyst – Outside IR35 Contract Location: Canary Wharf, London (5 days onsite) Rate: £250-350 per day (Outside IR35) - Open to perm also Contract: 9–12 months initially We're supporting a leading global organisation in their search for a Technical Support Analyst to join a busy enterprise technology team. This is an excellent opportunity for someone with around 3–5 years' experience in an enterprise IT support environment who's looking to broaden their exposure within a large, fast-paced organisation. Working as part of a collaborative technology team, you'll provide operational support across a Microsoft estate, helping to maintain a high-quality service for users while supporting asset management, incident resolution and operational processes. Responsibilities Provide 1st and 2nd line technical support across Microsoft technologies Manage and resolve incidents, requests and service tickets using ServiceNow Support...

Dynamics 365 CRM Product Analyst - Central Government - £500 - £600 a day - Outside IR35 - Initial 6 month contract ROLE PURPOSE As a Dynamics 365 CRM Product Analyst, you will play a key role in enhancing and supporting the organisation’s Microsoft Dynamics 365 CRM and Power Platform capabilities. This multi-faceted role combines business analysis, application support, training, testing, and product ownership to ensure the CRM platform is effectively leveraged across the organisation. You will work closely with business users and technical teams to drive improvements, deliver training, and ensure the system evolves in line with user needs and strategic goals. KEY RESPONSIBILITIES Product Ownership & Business Analysis • Act as the internal champion for Dynamics 365 CRM and Power Platform, promoting best practices and identifying opportunities for improvement. • Gather and document business requirements, translating them into functional specifications for...

Dynamics 365 CRM Product Analyst - Central Government - £500 - £600 a day - Outside IR35 - Initial 6 month contract ROLE PURPOSE As a Dynamics 365 CRM Product Analyst, you will play a key role in enhancing and supporting the organisation's Microsoft Dynamics 365 CRM and Power Platform capabilities. This multi-faceted role combines business analysis, application support, training, testing, and product ownership to ensure the CRM platform is effectively leveraged across the organisation. You will work closely with business users and technical teams to drive improvements, deliver training, and ensure the system evolves in line with user needs and strategic goals. KEY RESPONSIBILITIES Product Ownership & Business Analysis Act as the internal champion for Dynamics 365 CRM and Power Platform, promoting best practices and identifying opportunities for improvement. Gather and document business requirements, translating them into functional specifications for system...