4 Customer Service jobs

ServiceNow Dev 6 Month Contract (Outside IR35) Hybrid (Edinburgh) Starting ASAP Day Rate: £DOE Job Description: Whilst HR Service Delivery will be the primary focus, you may be expected to aid the ServiceNow team in development of the platform in other areas such as ITSM Maturity, Governance Risk and Compliance, Flow Automation and other aspects of the transformation platform ServiceNow. This role is primarily development focused with some consulting and some level 2 and 3 support duties. Work experience with Flow Designer, Employee Center and integrations between ServiceNow and other platforms is essential. Experience with configuring/customising workspaces, Virtual Agent and integrations with other HR systems such as iTrent will be a distinct advantage. Main Duties: Design and develop HR Service Delivery forms Design and develop backend HR Service Delivery workflows (flows) Configure Employee Center to expose the HR forms/processes to our end-users...

ServiceNow Dev| 6 Month Contract | (Outside IR35) | Hybrid (Edinburgh) | Starting ASAP Day Rate: £DOE Job Description: Whilst HR Service Delivery will be the primary focus, you may be expected to aid the ServiceNow team in development of the platform in other areas such as ITSM Maturity, Governance Risk and Compliance, Flow Automation and other aspects of the transformation platform ServiceNow. This role is primarily development focused with some consulting and some level 2 and 3 support duties. Work experience with Flow Designer, Employee Center and integrations between ServiceNow and other platforms is essential. Experience with configuring/customising workspaces, Virtual Agent and integrations with other HR systems such as iTrent will be a distinct advantage. Main Duties: Design and develop HR Service Delivery forms Design and develop Back End HR Service Delivery workflows (flows) Configure Employee Center to expose the HR forms/processes to our end-users...

My client, a Managed Services Organisation, require a 2nd Line Support Engineer for an initial 3 month Contract. The role IS OUTSIDE of IR35 and requires 5 days ON SITE IN MANCHESTER This position is paying £210 P/D Below is a breakdown of the role. Key Responsibilities: Desk-side and Remote Support: Provide technical assistance both remotely and on-site (desk-side support) to end-users. Address technical issues and escalations effectively to ensure minimal disruption for users. Support for Microsoft 365, Azure & Active Directory: Offer 2nd line support for Microsoft 365 (Office 365), Azure , and Windows Active Directory (both on-premise and cloud). Troubleshoot and resolve issues related to Microsoft cloud-based solutions and on-premise infrastructure. Customer Experience: Ensure end-users experience minimal downtime and disruption. Strive to maintain a seamless and positive experience for clients, aligning with the...

1st Line Support Engineer - Contract Vacancy IR35 Status: Outside Rate: £120 p/d Contract Length: 3 Months Working Location: Bristol (Full-Time) - Hybrid working available after first month. My client has a requirement for two 1st Line Support Engineers on a 3-month contract. The client is a managed service provider that supports clients with their infrastructure, networks, and technology. The client has had internal team changes and requires support on their service desk while searching for a permanent solution. Responsibilities: Provide 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner. Log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution. Monitor and escalate incidents to the relevant team or external vendor where required. Liaise with other teams and departments to ensure timely resolution of incidents and requests....