9 Customer Service jobs

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

Service Desk Engineer Remote | NHS Programme | Outside IR35 | £140 per day Join a major NHS digital transformation programme. We're supporting a large NHS organisation through a significant technology transition programme and are looking for experienced Service Desk Engineers to join the team. This is a fully remote contract offering the opportunity to support frontline healthcare services whilst working on a high-profile digital change initiative. The Role You will provide 1st and 2nd line support, acting as a key point of contact for users and helping to ensure excellent service delivery during a critical transformation period. Key responsibilities include: Logging and managing incidents and service requests Providing 1st line technical support Supporting Microsoft 365 users Active Directory account administration Password resets and user access management Supporting Exchange and NHS Mail environments Escalating complex incidents to specialist teams Delivering...

Service Desk Analyst (1st Line) - 12 Month Contract - Hybrid in City of London Contract: Initial 12 months (Outside IR35) Rate: £150 per day (Outside IR35) Location: Hybrid - City of London (Farringdon), 2-3 days on-site per week, with occasional travel to the St Albans office as required Hours: Standard UK business hours, supporting UK customers The Role A well-established American Managed Service Provider is looking for a Service Desk Analyst to join their internal IT team, supporting operations across the UK and Ireland. The end customer is a US-headquartered organisation expanding into the UK, Ireland and wider Europe, and this role provides frontline support to the team through that growth. This is a great opportunity for someone early in their IT career to build broad experience across networking, systems and end-user support in a varied, hands-on environment. Key Responsibilities First point of contact for IT support requests, logging and...

2nd Line IT Support Location: On site at the office in the City of London Rate: £225-£250 per day outside of IR35 Type: 3-month contract (could potentially extend) Schedule: Monday - Friday, 5 days in the office per week I'm seeking an experienced, technically minded, and reliable 2nd Line IT Support professional to work for my client, a legal tech consultancy. Your role as 2nd Line IT Support You will support the timely onboarding, deployment, and IT setup for new hires (both software and hardware) You will support new hires with any requests and/or problems, and ensure new laptops, headsets, etc. are successfully up and running You will be responsible for delivering high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistance Troubleshoot and resolve hardware, software, network, and application issues at the first point of contact where possible Deliver high-quality customer service while managing incidents, service...

2nd Line IT Support Location: On site at the office in the City of London Rate: £225-£250 per day outside of IR35 Type: 3-month contract (could potentially extend) Schedule: Monday - Friday, 5 days in the office per week I'm seeking an experienced, technically minded, and reliable 2nd Line IT Support professional to work for my client, a legal tech consultancy. Your role as 2nd Line IT Support You will support the timely onboarding, deployment, and IT setup for new hires (both software and hardware) You will support new hires with any requests and/or problems, and ensure new laptops, headsets, etc. are successfully up and running You will be responsible for delivering high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistance Troubleshoot and resolve hardware, software, network, and application issues at the first point of contact where possible Deliver high-quality customer service while managing incidents,...

Contract: 6 months (rolling) Rate: £600-£700 per day (Outside IR35) Location: Mainly remote with occasional UK/European travel Overview We're working with a growing international business looking for an Azure Integration Specialist to support and enhance their integration landscape, with a particular focus on Microsoft Dynamics 365 Business Central . This role will play a key part in designing, building and optimising integrations between Business Central and wider business systems across a multi-entity, European environment. Key Responsibilities Design, build and maintain integrations between Dynamics 365 Business Central and other internal/third-party systems Work across Azure Integration Services (Logic Apps, Service Bus, API Management, Functions) Support data flows, APIs and Middleware to ensure reliable system connectivity Collaborate with finance, IT and third-party vendors to gather requirements and translate into technical solutions...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...