6 Customer Service jobs

Service Delivery Manager (IT Service Management) Contract – 6 Months Initially Hybrid – 2-3 days p/month onsite in Bath  £360pd (Outside IR35) Active SC Clearance is essential    Overview An organisation delivering critical information capabilities to support healthcare outcomes is seeking an experienced Service Delivery Manager to join its Service Management function. The role is responsible for ensuring high-quality service delivery, maintaining strong customer relationships, and driving continual service improvement across IT services.   Key Responsibilities Maintain end-to-end accountability for service performance and delivery excellence. Ensure services meet agreed SLAs and KPIs, driving high levels of customer satisfaction. Lead continual service improvement (CSI) initiatives and embed improvement practices into operational delivery. Build strong relationships with customers, internal teams, and third-party suppliers. Monitor service performance, identify...

Job Title: Delivery Manager/Incident Analyst - Outside IR35 Contract Type: Contract - Initial 6 months Location: Remote Security Clearance: Active SC Clearance Required IR35: Outside IR35 Start Date: ASAP A leading technology consultancy is seeking an experienced Service Delivery Manager to support a major public sector programme delivering critical digital and information services. This is a key role within the service management function, responsible for driving service performance, ensuring SLA delivery, and maintaining strong relationships between operational teams and the customer environment. You will play a central role in ensuring high-quality service delivery, operational governance, and continual service improvement across a complex enterprise environment. Key Responsibilities: Own end-to-end service delivery performance within your area of responsibility Ensure SLA and KPI targets are met while driving high customer satisfaction Lead...

Test Manager / Test Lead (Dynamics CRM and Power Platform) 9 month contract £375 - £425 per day Outside IR35 Midlands / Hybrid - 2-3 days a week in Midlands head office Overview: Akkodis are partnering with a highly reputable business based in the Midlands who are looking to hire an experienced Test Manager / Test Lead for an initial period of 9 months. This is a hybrid role requiring 2-3 days a week in the Midlands head office. Candidates must already be UK based (preferably Midlands) and have right to work in the UK. Sponsorship is not available. Experience required: Proven experience working at Test Manager / Test Lead level. Must have experience of Power Platform and Dynamics CRM sales modules including customer care with multiple integrations and model driven apps. Must have strong stakeholder engagement and management to work alongside third party vendor. Please apply ASAP to be considered. Modis International Ltd acts as an...

Test Manager/Test Lead (Dynamics CRM and Power Platform) 9 month contract £375 - £425 per day Outside IR35 Midlands/Hybrid - 2-3 days a week in Midlands head office Overview: Akkodis are partnering with a highly reputable business based in the Midlands who are looking to hire an experienced Test Manager/Test Lead for an initial period of 9 months. This is a hybrid role requiring 2-3 days a week in the Midlands head office. Candidates must already be UK based (preferably Midlands) and have right to work in the UK. Sponsorship is not available. Experience required: Proven experience working at Test Manager/Test Lead level. Must have experience of Power Platform and Dynamics CRM sales modules including customer care with multiple integrations and model driven apps. Must have strong stakeholder engagement and management to work alongside third party vendor. Please apply ASAP to be considered. Modis International Ltd acts as an employment agency for permanent...

Test Manager / Test Lead (Dynamics CRM and Power Platform) 9 month contract £375 - £425 per day Outside IR35 Midlands / Hybrid - 2-3 days a week in Midlands head office Overview: Akkodis are partnering with a highly reputable business based in the Midlands who are looking to hire an experienced Test Manager / Test Lead for an initial period of 9 months. This is a hybrid role requiring 2-3 days a week in the Midlands head office. Candidates must already be UK based (preferably Midlands) and have right to work in the UK. Sponsorship is not available. Experience required: Proven experience working at Test Manager / Test Lead level. Must have experience of Power Platform and Dynamics CRM sales modules including customer care with multiple integrations and model driven apps. Must have strong stakeholder engagement and management to work alongside third party vendor. Please apply ASAP to be considered. Modis...

Job Title: Project Specialist Job Type: Contract Location: Remote / London Day Rate: £200/day (OUTSIDE IR35) Project Specialist - Role & Responsibilities Manage the “front door” for new Service User SRQs via the DCC process, validating requests and initiating provisioning Lead feasibility assessments and produce customer quotes in line with agreed commercial principles. Coordinate order delivery by liaising with UK Order Analysts and customers; manage WIP reporting, site access, surveys, and portal updates. Oversee go-live and Ready for Service (AILS) activities, ensuring smooth transition to in-life service and billing, while owning SLAs. Maintain delivery metrics, support programme reporting and SSD documentation, and drive continuous improvement of service catalogue and order processes. Project Specialist - Required Experience Proven experience managing end-to-end service orders or provisioning processes, including request validation,...