4 Customer Service jobs

1st Line Service Desk Analyst Location: Bicester | Rate: £200-£250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based We're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment. You'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported. About the role As a 1st Line Service Desk Analyst, you'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience. Key responsibilities Providing 1st Line IT support and resolving...

1st Line Service Desk Analyst Location: Bicester | Rate: £200-£250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based We're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment. You'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported. About the role As a 1st Line Service Desk Analyst, you'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience. Key responsibilities Providing 1st Line IT support and resolving...

Service/Delivery Desk Manager - Hybrid/UK 3dpw - 6 months - £400-450/day Outside IR35 - ASAP Start Key Requirements Significant experience leading IT Service Delivery and IT Service Management (ITSM) functions within complex enterprise environments. Strong knowledge of ITIL principles and ITSM frameworks, including Incident, Change, Problem, Knowledge and Service Level Management. Proven experience leading Service Desk operations, managing performance through KPIs, SLAs, service governance and continual improvement. Strong supplier, contract and vendor management experience, including outsourced and managed service providers. Experience supporting business-critical enterprise applications and IT services, alongside enterprise ITSM platforms and service management tooling. Key Responsibilities Lead and continually improve the organisation's IT Service Management capability, ensuring reliable, high-quality and customer-focused IT services. Provide...

1st Line Service Desk Analyst Location: Bicester | Rate: £200- £250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based We 're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment. You 'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported. About the role As a 1st Line Service Desk Analyst, you 'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience. Key responsibilities Providing 1st Line...