19 customer service jobs found in Warrington

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

We have an URGENT requirement for a Contract Business Analyst (Outside IR35) to play a pivotal role in a major core systems modernisation programme for one of our key logistics clients. The organisation currently operates two separate operational platforms (different functionality, technology stacks and business processes) and have set out on the journey to rationalise the existing landscape, harmonise requirements and processes where practical, and support the move from legacy platforms to a SaaS solution that enables a consolidated, future-ready operating model. The role & person - Business Analyst Key Responsibilities Lead discovery and analysis across operational domains to understand current-state processes, systems, data flows and pain points Elicit, define and manage business requirements that support process harmonisation and platform consolidation Facilitate workshops and stakeholder sessions to align cross-functional teams on target outcomes,...

Project Manager – Strategic Planning & Transformation £500–£600 per day | 4-month contract | Hybrid London We’re currently recruiting for an experienced Project Manager to join a large, established housing organisation undergoing a period of significant transformation and service improvement. This is a manager-level project delivery role within the organisation’s Strategic Planning & Transformation function, supporting complex change programmes designed to improve services, processes and customer outcomes. The Opportunity We’re looking for a confident Project Manager with 5+ years’ experience delivering large, complex projects, ideally with experience managing projects valued at £1m+. A particularly strong background would include recent experience of implementing or improving complaints processes, ideally within a housing/social housing environment and with...

Pensions Calculations Analyst Outside IR35 | Up to £450 per day | Remote with Occasional Site Visits | 6 Month Contract Our well-established client is looking to onboard a number of Pensions Calculations Analysts on an initial six-month contract. You will support the Pensions Administration team, draft and update calculation specifications for IT development, and contribute to projects that support wider operational objectives. You 'll be responsible for: Providing pensions calculation support to Pensions Administration and IT teams. Staying current with legislative changes affecting calculations. Drafting and updating specifications for pension schemes. Supporting testing of automation changes. Delivering technical training and top-tier customer service. Managing tasks and collaborate with stakeholders to meet targets. Helping to plan and deliver projects You 'll need experience in the following: Experienced in pensions administration...

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: £265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical...

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: £265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own...

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own...

IT Service Transformation & Operations Lead Outside IR35 - Hybrid Our client is looking for an experienced IT Service Transformation & Operations Lead to take ownership of a significant transformation programme across their technology support and operational environment. This is a high-impact leadership role for someone who can combine technology, operational excellence and people transformation . You will be responsible for modernising the way IT support is delivered across a large estate and corporate Head Office, while creating a more efficient, empowered and customer-focused technology function. The organisation supports multiple locations and 200+ Head Office users , making this a complex and highly visible environment where technology availability is critical to day-to-day operations. You will play a pivotal role in reducing operational inefficiencies, improving user experience, introducing automation and developing a high-performing team culture. Key...

IT Service Transformation & Operations Lead Outside IR35 - Hybrid Our client is looking for an experienced IT Service Transformation & Operations Lead to take ownership of a significant transformation programme across their technology support and operational environment. This is a high-impact leadership role for someone who can combine technology, operational excellence and people transformation . You will be responsible for modernising the way IT support is delivered across a large estate and corporate Head Office, while creating a more efficient, empowered and customer-focused technology function. The organisation supports multiple locations and 200+ Head Office users , making this a complex and highly visible environment where technology availability is critical to day-to-day operations. You will play a pivotal role in reducing operational inefficiencies, improving user experience, introducing automation and developing a high-performing...

AI Engineer Day Rate: £550 - £600 per day Contract Length: 6 months Outside IR35 Location Manchester (2 days onsite per week) We are recruiting on behalf of a leading global organisation seeking an AI Engineer to act as a hands-on, technical point of contact for AI capability. You will unblock staff at every level of AI fluency-from everyday users to programmers-turning ad-hoc AI usage into reusable, well-governed capability. This role provides the technical depth behind the AI Adoption team's training programme. It also gives the business critical visibility into how AI tools are actually being utilised across the organisation. Scope of Work Helpdesk & Technical Unblocking Act as the first port of call for staff stuck on AI builds. Configure Custom GPTs and debug SQL/formula logic with Claude. Structure new AI use cases from scratch. Support everyday business users needing low-jargon help. Support technical programmers needing deep engineering, prompting, and...

Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a SharePoint Developer - Outside IR35 - Hybrid/Liverpool All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to app.gigged.ai and create a free talent profile and apply to the role directly All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps head to app.gigged.ai and create a free talent profile once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/rVJD14k0bvR you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this) We require an experienced SharePoint Developer for a three-month engagement to modernise our SharePoint Online environment and automate business processes across the Power...

Business Central Developer – Contract Remote | up to £400 per day | Outside IR35 | Initial 6 months     We’re looking for an experienced Microsoft Dynamics 365 Business Central Developer to join a growing technology team and take ownership of the continued development and improvement of a business-critical ERP platform.   This is a hands-on contract where you’ll work closely with the ERP Technical Lead, building new functionality, developing integrations and improving the existing Business Central environment. There’s a good mixture of project development and BAU, so we’re looking for someone who is comfortable owning work end-to-end – understanding a requirement, designing the solution, developing it in AL and seeing it through testing and release.     What you’ll be working on Designing and developing Business Central extensions using AL Building new functionality...

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify...

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential...

Elastic Consultant – multiple opportunities Predominantly remote | Occasional client travel Excellent salary + bonus + support in development and funded certifications SC Clearance (or higher) required We have multiple opportunities available, including permanent positions and Outside IR35 contract roles. We’re supporting one of the UK’s leading specialist technology consultancies as they continue to expand their Elastic consulting practice. This is an opportunity to join an experienced consulting team delivering complex Search, Security and Observability solutions across Government and enterprise environments using the latest Elastic technologies. Rather than working in a traditional engineering or operational support role, you’ll gain exposure to a broad range of customer projects – spanning consulting, architecture, implementation, migration and managed services across the Elastic ecosystem. If you’re an experienced Elastic professional who enjoys...

Full Stack Developer (Node.js) | 3 month contract | up to £550 per day outside IR35 | Remote   We're seeking an experienced Full Stack Developer to join a major digital transformation programme focused on the delivery and launch of a large-scale customer-facing website.   This is an opportunity to work within a collaborative team environment on a business-critical platform, supporting the final stages of delivery, go-live activities, and post-launch enhancements.   The successful candidate will have strong Node.js and Next.js experience, combined with a proven track record delivering customer-facing web solutions using Headless CMS architecture in live production environments.   Key Responsibilities Develop and maintain scalable web applications using Next.js and Node.js. Design, build and enhance backend services, APIs and integrations. Support the delivery and launch of a large-scale customer-facing website. Collaborate with technical and non-technical stakeholders across the...

Job title: Enterprise Architect - 2 to 3 days per week Day rate: £600 per day - Outside IR35/Limited Company Duration: 18 months initially Work schedule: 2-3 days per week Start date: Flexible, can allow for notice period Location: Fully remote, with possibly 1 or 2 days onsite Overview We are seeking an experienced Enterprise Architect to play a pivotal role in one of the UK's largest local government reorganisation programmes. Working across several councils, you will lead the design of the target enterprise architecture that will underpin the creation of new local authority structures. You'll ensure digital, data and technology services are integrated into a secure, scalable and future-ready operating model that enables successful transition on day one while supporting long-term transformation. You'll work closely with senior programme leaders, technical specialists and external partners to shape the future digital landscape of local government. Key...