35 customer service jobs found in Stockton-on-Tees

Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line support. Strong knowledge of Windows 10 or...

Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line support. Strong knowledge of Windows 10 or...

Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line...

The Support Engineer is responsible for supporting and managing the various applications, tools, analytic data related platforms/software, and other business-related to the Kafka platform. Required skills and experience: Contribute to the development and continuous improvement of operational processes, helping to establish scalable best practices within a growing team environment. Demonstrate a strong interest in streaming data technologies and develop subject matter expertise in Apache Kafka. Troubleshoot Linux-based applications by diagnosing and reproducing issues such as resource contention, performance bottlenecks, and network-related problems. Build strong customer relationships by providing exceptional technical support and ensuring successful outcomes through direct engagement. Maintain and apply strong operational knowledge of Kafka, including platform administration, monitoring, and issue resolution. Support and troubleshoot distributed systems...

Lead CS Operations Architect Remote Initial 6-month contract Up to \xe2\x82\xac115 per hour (Outside IR35) - based on a 40-hour working week About the Client Digital Skills are supporting a global technology business undertaking a major transformation within its travel offering. The organisation is building a next-generation flights platform and requires a specialist to design the operational backbone of its customer service capability. About the Role This is a high-impact, greenfield role where you will define and architect customer service operations for a complex flights environment. You will bridge airline industry processes with a centralised customer service model, shaping how customer interactions and back-office workflows operate at scale. Responsibilities Design and document end-to-end customer service workflows across the full flight lifecycle Map three-way interactions between customers, internal teams, and airline partners Define...

Outside IR35 contract, fully remote, excellent day rate until 31/05/27 Experience leveraging Claude Code (or similar) and advanced agentic workflows at pace is a key requirement, please do not apply if you don't have this experience Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 100,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Director of Engineering, you'll operate as a highly senior technically...

Contract: 6 months (rolling) Rate: £600-£700 per day (Outside IR35) Location: Mainly remote with occasional UK/European travel Overview We're working with a growing international business looking for an Azure Integration Specialist to support and enhance their integration landscape, with a particular focus on Microsoft Dynamics 365 Business Central . This role will play a key part in designing, building and optimising integrations between Business Central and wider business systems across a multi-entity, European environment. Key Responsibilities Design, build and maintain integrations between Dynamics 365 Business Central and other internal/third-party systems Work across Azure Integration Services (Logic Apps, Service Bus, API Management, Functions) Support data flows, APIs and Middleware to ensure reliable system connectivity Collaborate with finance, IT and third-party vendors to gather requirements and translate into technical solutions...

End User Support Contractor – Short Term Contract Onsite | Immediate Start 3 month rolling contract | Outside IR35 | £200 per day  Must be Cambridge Based.   We are currently partnering with a leading technology organisation to recruit an experienced End User Support Contractor for a short-term onsite engagement. This is an excellent opportunity for a hands-on IT support professional who enjoys working in fast-paced environments and providing high-quality end user support. Working closely with the IT Manager, you will provide day-to-day technical support across the business while also assisting with a range of ongoing IT projects and operational initiatives. Key Responsibilities Provide onsite end user support across desktop, laptop, and mobile environments Troubleshoot hardware, software, and connectivity issues Support and administer Windows 11 environments Provide support for Microsoft 365 applications and services Manage user accounts, access requests, and device...

Delivery Manager/Project Manager - Fintech £400 per day | Hybrid (1-2 days per week in Central Manchester) Outside IR35 About the Busines sOur client is a market-leading FinTech organisation - Their cloud-based platforms support financial institutions in delivering seamless financial journeys, improving operational efficiency, and enhancing customer experiences across the lending life cycle .With a strong reputation for innovation and digital transformation, they partner with some of the UK's most recognised financial services brands . The Opportuni tyWe're seeking an experience d Delivery Manag er to join a growing delivery team focused on the successful implementation of enterprise Fintech/SaaS solutions within the lending secto r.This role sits at the heart of customer delivery and is ideal for someone who enjoys managing complex software implementations, building strong client relationships, and ensuring projects are delivered successfully from inception...

Job Title: Network Integration Engineer (Active SC Clearance Required) Day Rate: £250/day (OUTSIDE IR35) Location: Fully Remote Contract Length: 6 months (extendable) Network Integration Engineer (Active SC Clearance Required) - Role & Responsibilities Engage with customers to gather network integration requirements and support solution definition activities. Facilitate technical workshops and meetings to capture customer requirements and provide implementation guidance. Assist customers with the completion and validation of service order documentation. Produce and maintain Site Specific Design (SSD) documents and associated technical documentation. Support the deployment and integration of WAN and SD-WAN solutions, working collaboratively with internal and customer teams. Network Integration Engineer (Active SC Clearance Required) - Required Experience Strong understanding of WAN technologies, including IP addressing, routing protocols, and...

Job Title: Network Architect (Active SC Clearance Required) Day Rate: £400/day (OUTSIDE IR35) Location: Fully Remote Contract Length: 6 months (extendable) Network Architect (Active SC Clearance Required) - Role & Responsibilities Provide technical leadership and governance for the design, development, implementation and testing of complex customer LAN/WAN solutions, working closely with project managers and delivery teams. Own the low-level design and discovery activities, ensuring successful transition from existing infrastructure to the target solution architecture. Review and sign off high-level designs and requirements, translating them into detailed technical deliverables and Statements of Work. Manage technical risks, issues, assumptions and dependencies throughout the project lifecycle, ensuring solutions are delivered in line with quality and customer expectations. Coordinate internal, customer and third-party technical teams, providing...

ServiceNow Engineer Location: London - 3 days on-site Employment Type: Contract - Initial 6 Months Outside IR35 - Up to £800 per day Role Summary We are seeking a skilled ServiceNow Engineer to design, develop, and support ServiceNow solutions that improve operational efficiency, governance, risk management, compliance, and security processes across the organisation. The successful candidate will be responsible for configuring and enhancing ServiceNow applications, with a particular focus on Integrated Risk Management (IRM), Governance, Risk and Compliance (GRC), Vulnerability Management, and Configuration Management capabilities. The role requires close collaboration with business and technical stakeholders to deliver scalable, secure, and maintainable solutions that align with organisational objectives and industry best practices. Key Responsibilities Solution Design & Development Design, configure, develop, and maintain ServiceNow applications,...

Our telecommunications client is looking for an established Solution Design Authority. This is a 3 months contract initially and the role is outside IR35. The role is remote with potential ad hoc travel to client office. Please note that due to nature of the role SC clearance is required. Key accountabilities and decision ownership: * Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery, and test of complex customer solutions working alongside the Project Manager providing assurance and governance for technical components of the solution. * Low level discovery of existing solution components and owner of the transition from existing to proposed solution * Sign off and acceptance of pre-sales High Level Design and statement of requirements on behalf of the Solution Integration team * Owner of the Solution Integration statement of work which translates the high-level design and requirements into detailed...

Our telecommunications client is looking for an established Solution Design Authority. This is a 3 months contract initially and the role is outside IR35. The role is remote with potential ad hoc travel to client office. Please note that due to nature of the role SC clearance is required. Key accountabilities and decision ownership: * Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery, and test of complex customer solutions working alongside the Project Manager providing assurance and governance for technical components of the solution. * Low level discovery of existing solution components and owner of the transition from existing to proposed solution * Sign off and acceptance of pre-sales High Level Design and statement of requirements on behalf of the Solution Integration team * Owner of the Solution Integration statement of work which translates the high-level design and requirements into detailed technical...

Lead Technology Full Stack Engineer - 100% Remote - OUTSIDE IR35 You will lead a team of engineers, working across both front-end and back-end technologies while collaborating with architecture, cloud, product, and data science teams. The position is ideal for a hands-on technical leader who enjoys building scalable products and mentoring high-performing engineering teams. Lead Technology Full Stack Engineer Responsibilities Own end-to-end technical design and delivery across React, TypeScript, Vite, and Golang platforms. Define API standards, service architecture, and application design patterns. Lead engineering design reviews, code reviews, and technical decision making. Establish development standards, testing frameworks, and quality controls. Design and maintain CI/CD pipelines, containerisation, and cloud deployment processes. Collaborate with architects and data science teams to integrate AI and machine learning capabilities. Work closely with product and UX teams to...

🚀 Business Data Project Manager 📍 Remote / Telford (occasional onsite workshops) 💷 £450 per day Outside IR35 📅 Immediate Start ⏳ 4 Month Contract 🔧 The Role Practicus are supporting a growing international organisation delivering a major business transformation programme focused on improving processes, reducing manual effort and enhancing service delivery across multiple European locations. We’re looking for an experienced Project Manager to take ownership of the Customer Data workstream within a key transformation programme focused on customer data across three systems. This role will be responsible for ensuring customer data is collected, cleansed, validated and prepared to support wider business and system transformation activities. 💡 Key Responsibilities • Lead the customer data workstream across three systems • Manage end-to-end data preparation including cleansing, validation and organisation of customer data • Develop and maintain...

About Us In 2019, the founders were working as engineers solving complex cross-domain problems within government organisations. TwinStream was formed to bring together their collective expertise and experience into a single business, focused on delivering technical excellence and high-quality service to clients. Since then, the company has grown to over 100 team members across the UK, with colleagues working both on-site with clients, hybrid and remotely from home. Details Employment: Contract (outside of IR35) Rate: £500 - £600 Security Level: Must have live DV clearance Location: 5 days in either Cheltenham About The Role As part of our on-site team, you'll play a key role in designing, building, configuring, and maintaining resilient systems that support critical operations. You’ll work closely with cross-functional teams to ensure our platforms are scalable, secure, and reliable, and directly with our intelligence community customers to deliver their mission....

About Us In 2019, the founders were working as engineers solving complex cross-domain problems within government organisations. TwinStream was formed to bring together their collective expertise and experience into a single business, focused on delivering technical excellence and high-quality service to clients. Since then, the company has grown to over 100 team members across the UK, with colleagues working both on-site with clients, hybrid and remotely from home. Details : Employment: Contract (outside of IR35) Rate: £500 - £600 Security Level: Must have live DV clearance Location: 5 days in either Cheltenham About the role As part of our on-site team, you'll play a key role in designing, building, configuring, and maintaining resilient systems that support critical operations. You'll work closely with cross-functional teams to ensure our platforms are scalable, secure, and reliable, and directly with our intelligence community...

Contract Senior Full Stack Go Engineer | Outside IR35 Rate: Circa £550-£600/day Contract Length: 3 months initially Location: Manchester (up to 2 days onsite) Hybrid Working We're supporting a fast-growing technology product business as they continue to scale their engineering function and invest heavily in the evolution of their flagship platform. This is an opportunity to join a highly talented engineering team working on a genuinely complex product used by customers across the globe. You'll have the chance to influence technical direction, work across the full stack, and solve challenging engineering problems in a business that values curiosity, ownership and innovation. What you'll be doing: Building and enhancing scalable backend services using Go Developing modern front-end applications using React Working with AWS cloud services and cloud-native architectures Contributing to technical design, architecture and engineering best practices...

Senior SAP SD/MM Supply Chain Expert £650 per day Outside IR35 6 months UK (3 Days Onsite per Week) We are currently supporting a leading organisation on the search for a Senior SAP SD/MM Supply Chain Expert with extensive experience across End-to-End Order Fulfilment, Services Fulfilment, Product Fulfilment and Order-to-Cash processes. This is a senior-level contract opportunity for an experienced professional who combines deep SAP SD and MM expertise with a strong supply chain background. The successful candidate will play a key role in driving fulfilment and supply chain initiatives, working across business and technology teams to optimise processes from order capture through to delivery and invoicing. Candidates must possess hands-on experience across SAP SD, SAP MM, Supply Chain, Order Fulfilment, Services Fulfilment and Product Fulfilment. Experience within device-based or hardware-focused organisations is essential. This role is UK-based and requires onsite...