39 customer service jobs found in Birmingham

IT Service Desk Analyst (1st/2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) £275 - £300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and...

IT Service Desk Analyst (1st/2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) £325 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel...

IT Service Desk Analyst (1st/2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) £275 - £300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and...

IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) £275 - £300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and...

2nd Line Desktop Support Technician – 12 Month Contract | Derby (3 days on-site) | £225/day Outside IR35 | Immediate Start I'm working with a well-established organisation in Derby that needs a capable 2nd Line Desktop Technician to join their IT team on a 12-month contract, starting as soon as you can. As a Desktop Support Technician, you will be provisioning, ordering, building and shipping equipment out to users across the business, so you'll need to be organised, methodical, and comfortable managing stock and logistics alongside the technical side. You'll also be the person keeping desktops, laptops, mobiles, and printers running smoothly for users both on-site and remote, whilst supporting the Service Desk on escalation tickets. What you'll be doing: Provisioning, ordering, building and shipping IT equipment to users across the business Deploying and configuring desktop hardware, software, network printers, and mobile devices Managing user accounts,...

Gigged.AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment looking for for a Service Design Specialist - CX Journey All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to www.gigged.ai and create a free talent profile and apply Please ensure your CV is attached to the proposa l Service Design Specialist - CX Journey IR35: Outside (pending final determination) Location: UK, remote - occasional travel to key meetings Duration: open to guidance (estimated 6-8 weeks), outcome based role so full autonomy on how the work is delivered. About the Role We is seeking an experienced Service Design Partner to help transform and improve the effectiveness, consistency, and overall experience of its customer service operations across multiple channels. This engagement will focus on applying service design principles to understand current...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is...

Job Title: Desktop Support Engineer Contract Type: Temporary Duration: Initial 2 month contract Location: Various Sites (Travel Required) Pay Rate: £150 per day (Outside IR35) Driving Licence and own car required North West England About the Role: Our client is seeking a skilled Desktop Support Engineer for a temporary contract focused on conducting audit work across multiple sites. This is an exciting opportunity for an individual who thrives in dynamic environments and enjoys hands-on technical support. Key Responsibilities: Conduct audits of desktop systems and services across various locations. Provide technical support for desktop services, including troubleshooting hardware and software issues. Work with Zebra printers and other peripherals to ensure functionality and reliability. Document findings and provide recommendations based on audit results. Collaborate with team members to enhance service...

Job Title: Desktop Support Engineer Contract Type: Temporary Duration: Initial 2 month contract Location: Various Sites (Travel Required) Pay Rate: £150 per day (Outside IR35) Driving Licence and own car required North West England About the Role: Our client is seeking a skilled Desktop Support Engineer for a temporary contract focused on conducting audit work across multiple sites. This is an exciting opportunity for an individual who thrives in dynamic environments and enjoys hands-on technical support. Key Responsibilities: Conduct audits of desktop systems and services across various locations. Provide technical support for desktop services, including troubleshooting hardware and software issues. Work with Zebra printers and other peripherals to ensure functionality and reliability. Document findings and provide recommendations based on audit results. Collaborate with team members to enhance service delivery and efficiency. Maintain a...

Cutover Manager - d365 F&O, CE, ATP, CTP Xpertise are looking for an experienced Cutover Manager with deep expertise in Microsoft Dynamics 365 Finance & Operations and Customer Engagement (CE) to lead complex cutover and go-live activities across large-scale enterprise programmes. The ideal candidate will combine strong cutover and go-live leadership with hands-on knowledge of end-to-end business processes, ATP/CTP, integrations, and software development life cycles, and will be comfortable operating in high-pressure, senior-stakeholder environments, ideally within M&A or private equity-backed transformations. Candidates will have the following skills and experience: Proven experience as a Cutover Manager Proven experience on large-scale Dynamics/d365 F&O and CE implementations A strong understanding of finance, supply chain, sales, customer service, and order-to-cash processes. Proven experience defining and managing cutover plans, runbooks,...

Job Title: Desktop Support Engineer Contract Type: Temporary Duration: Initial 2 month contract Location: Various Sites (Travel Required) Pay Rate: £150 per day (Outside IR35) Driving Licence and own car required North West England About the Role: Our client is seeking a skilled Desktop Support Engineer for a temporary contract focused on conducting audit work across multiple sites. This is an exciting opportunity for an individual who thrives in dynamic environments and enjoys hands-on technical support. Key Responsibilities: Conduct audits of desktop systems and services across various locations. Provide technical support for desktop services, including troubleshooting hardware and software issues. Work with Zebra printers and other peripherals to ensure functionality and reliability. Document findings and provide recommendations based on audit results. Collaborate with team members to enhance service delivery and efficiency. Maintain a...

Technical Support Team Leader Contract: 6–9 months (potential to extend or go temp to perm) Location: Hybrid working – office-based 3 days per week Rate: £450–£600 per day (outside IR35) An established public sector organisation is seeking an experienced Technical Support Team Leader to lead a high-performing technical support function within Development Management. This is a senior, hands-on role that blends people leadership, governance, systems ownership, and service improvement. You will be responsible for managing a specialist technical support team, ensuring the delivery of a high-quality, legally compliant, and customer-focused planning service. The role also carries accountability for complex casework, statutory processes, and digital improvement initiatives. Key Responsibilities Lead and manage a Development Management technical support team, including supervision and performance oversight Oversee day-to-day technical support activity,...

??  Technical Delivery / Implementation Project Manager – Contract (6 Months) ?? Hybrid (National Travel - Car and driver's license required) ?? £375/day Outside IR35 I’m supporting a global business on a key hire within their Customer Technology team - and this is a role that puts you right at the heart of where technology meets real-world experience. ?? Exciting environments: You’ll be on-site at live events, stadiums, major venues, universities, and household-name organisations - delivering tech that directly impacts the customer experience. ?? End-to-end ownership: This isn’t governance-heavy PM work. You’ll lead full lifecycle implementations - from discovery and mobilisation through to go-live and service transition. ?? On-the-road flexibility:Expect to be on client sites weekly, keeping things fast-paced and varied. You’ll also have an office base in Macclesfield as and when needed. ??  What you’ll be doing: Delivering multi-site technology rollouts across...

Business Change Lead - LMS - Milton Keynes This role requires onsite working 3 days per week, across 2 offices in Milton Keynes Outside IR35 - 550-600 / day We are seeking an experienced LMS Change Management Lead to support a major transformation for our customer based in Milton Keynes. This role will lead the business change strategy for the organisation’s shift to the Cornerstone Galaxy platform, ensuring a seamless transition that successfully embeds new functionality and maximises user adoption. The ideal candidate will bring extensive experience delivering business change and rollout plans for large‑scale LMS implementations, with a proven ability to guide stakeholders, drive engagement, and support end‑to‑end change delivery. Key responsibilities: Define and implement the change management approach. Lead the transition from the current platform to the Cornerstone Galaxy platform, ensuring smooth adoption of new functionality. Plan and...

UX/UI Designer (Contract) - Outside IR35 📍 Sheffield (Hybrid - 2 days onsite) 💼 Full-time Contract 💰 £400 per day (Outside IR35) 🚀 The Opportunity We're looking for a Senior UX/UI Designer to join a forward-thinking technology team, driving impactful user experiences across enterprise-scale platforms. This is a highly visible role where you'll shape how users interact with complex systems-making them intuitive, efficient, and genuinely user-friendly. You'll work closely with engineers and stakeholders to transform ideas into seamless digital experiences. 🎯 What You'll Be Doing Champion a customer-first approach across all design work Design intuitive, user-friendly interfaces that simplify complex systems Improve and evolve user experience through thoughtful visualisation and interaction design Analyse usability across services, identifying opportunities for automation and optimisation Collaborate with developers to ensure seamless implementation of designs...

UX Designer | £450 - £500 We're working with a leading digital solutions specialist focusing on large-scale self-service transformation projects on this exciting opportunity. We are looking for a creative powerhouse to bridge the gap between complex business logic and intuitive user experiences for both customer and agent-side platforms. This is a high-impact 6-month contract where you will drive the design evolution of critical portals within a fast-paced Agile environment. You’ll be the design authority in sprint ceremonies, leveraging tools like Figma or Sketch to turn intricate requirements from Product Owners and Solution Architects into seamless digital products. The Role Lead the end-to-end UX lifecycle for customer self-service and internal agent-facing portals using a User-Centered Design (UCD) approach. Facilitate collaborative design workshops to extract requirements and align stakeholders across Product, Engineering, and Business Architecture. Create...

UX Designer | £450 - £500 We're working with a leading digital solutions specialist focusing on large-scale self-service transformation projects on this exciting opportunity. We are looking for a creative powerhouse to bridge the gap between complex business logic and intuitive user experiences for both customer and agent-side platforms. This is a high-impact 6-month contract where you will drive the design evolution of critical portals within a fast-paced Agile environment. You’ll be the design authority in sprint ceremonies, leveraging tools like Figma or Sketch to turn intricate requirements from Product Owners and Solution Architects into seamless digital products. The Role Lead the end-to-end UX lifecycle for customer self-service and internal agent-facing portals using a User-Centered Design (UCD) approach. Facilitate collaborative design workshops to extract requirements and align stakeholders across Product, Engineering, and Business Architecture. Create...

Senior Service Designer (Telco) Up to £500 per day outside IR35 Newbury - Hybrid working A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity. Key Responsibilities Lead the design of end-to-end services across digital and operational touchpoints Translate complex technical and business requirements into intuitive, user-centred service experiences Collaborate closely with cross-functional teams including product, engineering, and network specialists Map customer journeys, identify pain points, and drive continuous service improvement Facilitate workshops and stakeholder sessions to align on service vision and outcomes Ensure service design aligns with business goals, technical...

Eckoh  is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. What do we do? As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is...