221 service designer jobs found

Service Designer - Remote - Circa £500 per day outside ir35 - 2/3 monthswith likely extension Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment. They require someone with extensive experience working in the Public Sector, specifically with Government Digital Services. Responsibilities: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map existing...

Service Designer – Remote – Circa £500 per day outside ir35 - 2/3 months with likely extension Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment. They require someone with extensive experience working in the Public Sector, specifically with Government Digital Services. Responsibilities: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions...

Service Designer - Remote - Circa £500 per day outside ir35 - 2/3 monthswith likely extension Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment. They require someone with extensive experience working in the Public Sector, specifically with Government Digital Services. Responsibilities: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map...

Service Designer - Public Sector Contracts - Remote Working- CIRCA £500 per day OUTSIDE IR35 Start date: ASAP Service Designer The purpose of the service design practice is to design products and services that are fit for purpose and us. To deliver an efficient practice we will need to understand the value streams as to how value is delivered to our internal and external customers, we will also need to create a framework for success as outline the metrics which will be needed to be reported on to show progress as the practice matures. Successful candidates will have ideally worked in Public sector to GDS guidelines Needs to have worked with UCD (User centred design teams) To Deliver Cross cutting collaboration improving ways of working with colleagues and to ensure we are focusing on and delivering maximum value. Optimum Efficiency for ensure time to value without compromising on quality. Improve Service Standards to ensure greater consistency in service....

Service Designer - Public Sector Contracts - Remote Working- CIRCA £500 per day OUTSIDE IR35 Start date: ASAP Service Designer The purpose of the service design practice is to design products and services that are fit for purpose and us. To deliver an efficient practice we will need to understand the value streams as to how value is delivered to our internal and external customers, we will also need to create a framework for success as outline the metrics which will be needed to be reported on to show progress as the practice matures. Successful candidates will have ideally worked in Public sector to GDS guidelines Needs to have worked with UCD (User centred design teams) To Deliver Cross cutting collaboration improving ways of working with colleagues and to ensure we are focusing on and delivering maximum value. Optimum Efficiency for ensure time to value without compromising on quality. Improve Service Standards to ensure greater consistency in service....

Job Title: Lead Service Designer Location: Remote Duration: Initial contract until the end of March (Likelihood for extension) Day Rate: £525 per day (Outside IR35)   Role Overview: We are looking for a Service Designer to join our team. You will work closely with the Practise Manager and Practise Owner to implement strategies that enhance our service delivery and drive significant improvements across the organisation. Your responsibilities will include: - Cross-Cutting Collaboration: Foster collaboration among teams within the CDIO to enhance ways of working, ensuring a focus on delivering maximum value to our stakeholders. - Efficiency Optimisation: Strive for optimum efficiency in our service delivery processes, aiming for quick time-to-value without compromising on quality. - Service Standard Improvement: Work to improve service standards that lead to greater consistency and elevate the quality of services provided to our customers. - Upskilling Development: Facilitate...

Service Designer - Remote - Circa £450-£550 per day outside ir35 - 3 months+ My client is a global leading IT consultancy. They are on the hunt for a number of Service Designer to join a central government client of theirs. They require someone with extensive experience working within central government, with hands on GDS experience. Responsibilities: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map existing...

Service Designer - Remote - Circa £450-£550 per day outside ir35 - 3 months+ My client is a global leading IT consultancy. They are on the hunt for a number of Service Designer to join a central government client of theirs. They require someone with extensive experience working within central government, with hands on GDS experience. Responsibilities: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map existing...

Service Design Contractor – Digital & Financial Inclusion £425–£500/day Outside IR35 | Contract | Transport sector | UK / Remote We’re hiring an experienced Service Design contractor for a project in the transport sector, focused on digital and financial inclusion. This role is about leading design sprints and facilitation, not conducting primary research. The Project You’ll help design services for users who are digitally or financially excluded, including people who are unbanked, don’t use cards, can’t access online services, or distrust financial institutions. The aim is to deliver services that are on par with modern digital experiences, without relying on digital or financial access. What You’ll Do Lead 3 x 2-week service design sprints Analyse existing user research and define key challenges Facilitate workshops around specific problem areas (e.g. ticket purchasing, refunds, complaints) Design and test digital and non-digital service...

I am working with a consultancy feeding into the public sector who need an Service designer to join a project until the end of March. Outside IR35 Fully remote Start date w/c 12th January 2026 End date - 31st March 2026 £300 - £350 per day Must have GDS experience

User Researcher - 3 months+ - £ Outside IR35 - 2-3 days per week on site in Newcastle As a User Researcher, you'll play a critical role in uncovering deep insights about users' needs, behaviours, and experiences. Your findings will inform and shape crucial public services. You'll work closely with designers and others to ensure services are designed with the user at the heart of the process. In this role, you will be responsible for understanding users' needs and behaviours, analysing evidence, and translating findings into actionable insights. Your work will ensure that research activities include diverse user groups to make services accessible and inclusive. Key duties include: Conducting qualitative and quantitative research to understand users' needs, behaviours and motivations Using a range of user research methods including interviews, surveys, usability testing and ethnographic studies Analysing research data to generate insights and identify patterns...

Product Designer – UX Focus 6 Weeks | £425 per day (Outside IR35) Central London A London-based digital agency is seeking an experienced Product Designer with a strong UX focus to support the delivery of high-impact digital products on an initial 6-week contract. You will play a key role in shaping clear, intuitive user experiences across complex digital services. Working closely with UI designers, developers, and product teams, this role suits a UX-led designer who is comfortable operating autonomously while bringing structure and clarity to ambiguous problem spaces in a fast-paced agency environment. Key Skills & Experience: Proven experience working as a Product Designer with a strong UX focus Strong background in discovery, research, and insight-led design Experience mapping user journeys, flows, and service logic Systems-thinking approach to designing end-to-end user experiences Usability testing and validation, from rapid prototyping to...

Globally recognised retailer are revamping and upgrading their ServiceNow instance. You will play a pivotal role in the immediate ServiceNow team on an initial 6‑month outside IR35 contract. Location: Remote / London Rate: £500 - £550 (depending on experience). Details: Outside IR35, immediate start. As a ServiceNow Developer, you will: Design, build and enhance ServiceNow applications, modules and integrations. Develop custom workflows, business rules, UI policies, client scripts and automation. Work closely with architects, product owners and process leads to deliver scalable solutions. Lead technical delivery across ITSM, ITOM, HRSD, CSM, or other enterprise modules (depending on experience). Ensure platform best practice, governance and performance standards are met. Support the upgrade cycle, patching and platform optimisation. Produce high‑quality technical documentation, configuration standards and release notes. Requirements: Strong...

Product Designer - UX Focus 6 Weeks | £425 per day (Outside IR35) Central London A London-based digital agency is seeking an experienced Product Designer with a strong UX focus to support the delivery of high-impact digital products on an initial 6-week contract. You will play a key role in shaping clear, intuitive user experiences across complex digital services. Working closely with UI designers, developers, and product teams, this role suits a UX-led designer who is comfortable operating autonomously while bringing structure and clarity to ambiguous problem spaces in a fast-paced agency environment. Key Skills & Experience: Proven experience working as a Product Designer with a strong UX focus Strong background in discovery, research, and insight-led design Experience mapping user journeys, flows, and service logic Systems-thinking approach to designing end-to-end user experiences Usability testing and validation, from rapid prototyping to...

ServiceNow Senior Developer (HR Suite) – London (Hybrid) Contract £600/day (Outside IR35) ? Immediate Start Role Overview Morela is supporting our client on an exclusive basis . We are seeking a ServiceNow Senior Developer with strong HRSD (HR Service Delivery) experience and exposure to CBS . You will design, build, and enhance HR solutions, working closely with HR and technical stakeholders in a fast-paced enterprise environment. Key Skills & Experience • Strong hands-on experience with ServiceNow HRSD • Exposure to CBS (Common Business Services) • ServiceNow scripting, workflows, Flow Designer, and Service Portal • Agile delivery experience • Ability to work independently and provide technical leadership Desirable • ServiceNow certifications (CSA, CAD, HRSD) • Experience integrating with HR systems (Workday, SAP, Oracle) Contract Details • £600/day (Outside IR35) • Hybrid – London • Immediate start Please email me at

Content Designer (Public Sector/GDS) Remote (UK) Outside IR35 £300 per day About the role We're looking for an experienced Content Designer with a strong background in the UK public sector and GDS-aligned services to help design clear, accessible, user-centred content for complex services. You'll work as part of a multidisciplinary team, shaping content from discovery through to live, ensuring it meets user needs, business goals and Government Digital Service (GDS) standards. What you'll do Design and deliver user-centred content for digital services across the public sector Apply GDS content principles, the Service Standard and content patterns consistently Work closely with user researchers, interaction designers, developers and policy teams Turn complex legislation, policy and processes into clear, accessible content Use research, data and analytics to iterate and improve content Create and maintain content models, taxonomies and style guidance Support service...

ServiceNow Senior Developer (HR Suite) - London (Hybrid) Contract | £600/day (Outside IR35) | ? Immediate Start Role Overview Morela is supporting our client on an exclusive basis . We are seeking a ServiceNow Senior Developer with strong HRSD (HR Service Delivery) experience and exposure to CBS . You will design, build, and enhance HR solutions, working closely with HR and technical stakeholders in a fast-paced enterprise environment. Key Skills & Experience • Strong hands-on experience with ServiceNow HRSD • Exposure to CBS (Common Business Services) • ServiceNow scripting, workflows, Flow Designer, and Service Portal • Agile delivery experience • Ability to work independently and provide technical leadership Desirable • ServiceNow certifications (CSA, CAD, HRSD) • Experience integrating with HR systems (Workday, SAP, Oracle) Contract Details • £600/day (Outside IR35) • Hybrid - London • Immediate start Please email me at (see below)

ServiceNow Senior Developer (HR Suite) - London (Hybrid) Contract | £600/day (Outside IR35) | ? Immediate Start Role Overview Morela is supporting our client on an exclusive basis . We are seeking a ServiceNow Senior Developer with strong HRSD (HR Service Delivery) experience and exposure to CBS . You will design, build, and enhance HR solutions, working closely with HR and technical stakeholders in a fast-paced enterprise environment. Key Skills & Experience • Strong hands-on experience with ServiceNow HRSD • Exposure to CBS (Common Business Services) • ServiceNow scripting, workflows, Flow Designer, and Service Portal • Agile delivery experience • Ability to work independently and provide technical leadership Desirable • ServiceNow certifications (CSA, CAD, HRSD) • Experience integrating with HR systems (Workday, SAP, Oracle) Contract Details • £600/day (Outside IR35) • Hybrid - London •...

Content Designer Clearance: BPSS Hybrid working in Newcastle Outside IR35   We are seeking a talented Content Designer to join our dynamic team. In this role, you will play a vital part in creating user-centred content that enhances the overall experience for our users. You will collaborate closely with researchers, developers, and stakeholders to ensure that our content meets both user needs and business objectives.   Key Responsibilities: - Develop clear, engaging, and accessible content that aligns with user needs and organisational goals. - Collaborate with cross-functional teams to gather insights and feedback, ensuring content effectively addresses user pain points. - Use data and user research to inform content decisions and continuously improve user experience. - Maintain a consistent tone and voice across various platforms and channels. - Ensure all content adheres to the Government Digital Service (GDS) standards and best practises. - Create and manage content schedules to...

ServiceNow Specialist & Project Leader 12 months Full remote/Outside IR35 hands-on role for someone who can meet with process/task owners, translate operational needs into workflows and platform improvements, and document processes and configurations so they are repeatable and supportable. The work spans customer and agent experience improvements, workflow automation, integrations/data imports, reporting/dashboards, notifications, and defect resolution. Meet with process owners and subject matter experts to understand objectives, pain points, and current-state processes. ServiceNow configuration and development - Configure and develop workflows and automations using appropriate ServiceNow tools. Build and enhance customer-facing and agent-facing experiences (portals, forms, routing, and case/incident handling patterns). Defect triage and continuous improvement - Investigate reported issues, identify root causes, and implement durable fixes. Improve...