15 customer service jobs found in Bicester

Customer Service Transformation Consultant (Contract) £400-£500pd 3-Month Contract Outside IR35 (Likely long-term extension following the initial roadmap) | WFH/Hybrid/Oxfordshire I Immediate We are seeking an experienced Customer Service Transformation Consultant to support a major customer service transformation programme within a large UK organisation. This is an opportunity for someone who can quickly assess a complex customer service operation, identify the root causes behind performance challenges, and create a roadmap to drive meaningful change. We are looking for a practitioner who can move beyond analysis and help shape practical improvements that deliver measurable outcomes. The RoleWorking closely with operational leaders, technology teams and external delivery partners, you will establish a clear understanding of current customer service performance and identify opportunities to improve customer experience, operational efficiency and cost to serve.You will evaluate...

1st Line Service Desk Analyst Location: Bicester | Rate: £200-£250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based We're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment. You'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported. About the role As a 1st Line Service Desk Analyst, you'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience. Key responsibilities Providing 1st Line IT support and resolving...

1st Line Service Desk Analyst Location: Bicester | Rate: £200-£250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based We're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment. You'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported. About the role As a 1st Line Service Desk Analyst, you'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience. Key responsibilities Providing 1st Line IT support and resolving...

1st Line Service Desk Analyst Location: Bicester | Rate: £200- £250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based We 're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment. You 'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported. About the role As a 1st Line Service Desk Analyst, you 'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience. Key responsibilities Providing 1st Line...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...

SuccessFactors/Employee Central Time Migration Programme Job Title : SAP SuccessFactors Time Tracking & Time Off Consultant Location: UK - Hybrid Position Type: Contract - Outside IR35 Experience Level: 5-9 years Working Pattern: Remote/Hybrid, with availability during UK business hours Role Overview We are seeking an experienced SAP SuccessFactors Time Tracking and Time Off Consultant to design and deliver the time and attendance solution on a large-scale SuccessFactors and Employee Central Payroll (ECP) transformation. The programme migrates a complex UK public sector payroll and HR estate from Legacy SAP ECC/SAP HCM into the SAP SuccessFactors landscape, covering approximately 65,000 employees across 17 payroll areas, multiple public sector pension schemes (LGPS, Teachers, NHS), a significant multiple-employment population, and more than 60 integration interfaces. This role is based in the UK on a remote/hybrid contract...

HALO ITSM Configuration Specialist - Contract Remote UK | 9 Months | Outside IR35 | ASAP HALO ITSM | Workflow Design | Workflow Configuration | ITSM | Business Analysis | API Integrations Are you an experienced HALO ITSM Configuration Specialist with strong hands-on experience designing and building workflows within HALO? We 're looking for a HALO ITSM specialist to join a major service transformation programme, designing, configuring and delivering new services across multiple business departments. This is a hands-on role. You 'll take requirements directly from stakeholders, translate them into HALO service designs, and then configure and build the workflows yourself - owning delivery from discovery through to UAT and go-live. What You 'll Be Doing Designing and configuring HALO ITSM workflows, ticket types, SLAs, custom fields, portal forms, approval processes and conditional routing, alongside requirements gathering, process mapping, testing and...

Devops Engineer Enhanced DV cleared Location :Cheltenham Salary/Rate : £600-£700 per day Outside IR35 Start Date : immediately Job Type : Long term contract/permanent options available Square One resources are Partnered with several consultancies that have immediate requirements for Devops and Sotware Engineers to support mission Critical projects. Location: Cheltenham (5 days onsite) Rate: £600-£700 per day (Outside IR35) Security Clearance: Active DV/eDV Clearance Required About the Role We are seeking an experienced EDV-cleared Devops and Infrastructure Engineers to support and enhance critical services used within government environments. Working closely with customers, engineers, and stakeholders, you will ensure systems remain secure, reliable, scalable, and high-performing while providing technical consultancy and acting as an escalation point for support queries. Key Responsibilities Design, maintain, and support physical and virtual...

Principle Systems Engineer (Outside IR35) Stevenage £500 - £600 a day 6 months initial contract with opportunity to be extended to 12 months Our client is seeking an SME Principal Systems Engineer to provide end-to-end technical ownership of a new physical system on a contract basis. You'll be the go-to technical authority for the programme, leading requirements definition, system architecture, and technical decision-making from concept through to delivery, ensuring the project is successfully completed. Roles/Responsibilities Own system requirements, architecture and technical direction. Act as the senior technical authority for a complex engineering programme. Lead multidisciplinary design, integration and problem-solving activities. Direct and challenge suppliers, partners and specialist engineering teams. Drive verification, validation and product qualification. Engage customers and stakeholders while shaping systems engineering best...

Principle Systems Engineer (Outside IR35) Stevenage £500 - £600 a day 6 months initial contract with opportunity to be extended to 12 months Our client is seeking an SME Principal Systems Engineer to provide end-to-end technical ownership of a new physical system on a contract basis. You'll be the go-to technical authority for the programme, leading requirements definition, system architecture, and technical decision-making from concept through to delivery, ensuring the project is successfully completed. Roles/Responsibilities Own system requirements, architecture and technical direction. Act as the senior technical authority for a complex engineering programme. Lead multidisciplinary design, integration and problem-solving activities. Direct and challenge suppliers, partners and specialist engineering teams. Drive verification, validation and product qualification. Engage customers and stakeholders while shaping systems engineering best practice....

Principle Systems Engineer (Outside IR35) Stevenage £500 - £600 a day 6 months initial contract with opportunity to be extended to 12 months Our client is seeking an SME Principal Systems Engineer to provide end-to-end technical ownership of a new physical system on a contract basis. You'll be the go-to technical authority for the programme, leading requirements definition, system architecture, and technical decision-making from concept through to delivery, ensuring the project is successfully completed. Roles/Responsibilities Own system requirements, architecture and technical direction. Act as the senior technical authority for a complex engineering programme. Lead multidisciplinary design, integration and problem-solving activities. Direct and challenge suppliers, partners and specialist engineering teams. Drive verification, validation and product qualification. Engage customers and stakeholders while shaping systems engineering best practice. Travel across...

Job Title: Data Engineer Location: London, UK (3 days per week on-site) Rate: £450 - £550 per day, Outside IR35 (dependent on experience) Duration: 6 months Tec Partners are working with a leading technology client, who are currently looking for an experienced Data Engineer to work on a customer assignment to modernise their data platform, and enable AI-driven automation across workflows on Databricks and Azure. As a Data Engineer, you will focus on designing and building data pipelines and platform foundations, underpinning automation and analytics. You will work on Databricks and Azure alongside an AI /GenAI Engineer and customer teams. Key Responsibilities: Build and deploy data pipelines  on Databricks (ingest, transform, curate) Develop lakehouse architecture (medallion layers) and Unity Catalog governance Integrate Azure-based data services with Databricks Prepare and structure data What we are looking for: Proven Data Engineering experience. Experience...

Hays are now looking for an Azure Engineer for one of our local clients: £428.40 Outside IR35 Remote (occasional meetings in London) 6 month+ contract Overview We're looking for a hands-on Azure Cloud Migration Engineer to support the migration of a business-critical application from on-premise infrastructure to Microsoft Azure. Working alongside the Lead Technical Architect, you'll build, migrate, test and support Azure infrastructure, ensuring a secure, resilient and operationally ready platform. Essential Skills Azure cloud migration experience Azure Infrastructure (compute, storage, landing zones) Azure Networking & Hybrid Connectivity Entra ID / Identity & Access Management Azure Security Backup, Recovery & Disaster Recovery Terraform, Bicep or Infrastructure as Code Azure DevOps / CI/CD Monitoring, Logging & Operational Support Experience in regulated or mission-critical environments...

Job Title: GenAI Engineer Location: London, UK (3 days per week on-site) Rate: £550 - £650 per day, Outside IR35 (dependent on experience) Duration: 6 months Tec Partners are working with a leading technology client, who are currently looking for an experienced AI / GenAI Engineer to work on a customer assignment to modernise their data platform, and enable AI-driven automation across workflows on Databricks and Azure. As a an AI / GenAI Engineer, you will focus on designing agentic and generative AI solutions to automate workflows, and work on Databricks and Azure alongside a data engineer and customer teams. Key Responsibilities: Design and deploy GenAI and LLM-based solutions to automate workflows Build AI agents and agentic workflows Leverage Databricks AI capabilities in order to build and deploy models Build RAG pipelines which integrate LLMs and data What we are looking for: Proven experience with building GenAI and LLM-based application in production...