8 customer service jobs found in Warrington

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

We have an URGENT requirement for a Contract Business Analyst (Outside IR35) to play a pivotal role in a major core systems modernisation programme for one of our key logistics clients. The organisation currently operates two separate operational platforms (different functionality, technology stacks and business processes) and have set out on the journey to rationalise the existing landscape, harmonise requirements and processes where practical, and support the move from legacy platforms to a SaaS solution that enables a consolidated, future-ready operating model. The role & person - Business Analyst Key Responsibilities Lead discovery and analysis across operational domains to understand current-state processes, systems, data flows and pain points Elicit, define and manage business requirements that support process harmonisation and platform consolidation Facilitate workshops and stakeholder sessions to align cross-functional teams on target outcomes,...

IT Service Transformation & Operations Lead Outside IR35 - Hybrid Our client is looking for an experienced IT Service Transformation & Operations Lead to take ownership of a significant transformation programme across their technology support and operational environment. This is a high-impact leadership role for someone who can combine technology, operational excellence and people transformation . You will be responsible for modernising the way IT support is delivered across a large estate and corporate Head Office, while creating a more efficient, empowered and customer-focused technology function. The organisation supports multiple locations and 200+ Head Office users , making this a complex and highly visible environment where technology availability is critical to day-to-day operations. You will play a pivotal role in reducing operational inefficiencies, improving user experience, introducing automation and developing a high-performing team culture. Key...

IT Service Transformation & Operations Lead Outside IR35 - Hybrid Our client is looking for an experienced IT Service Transformation & Operations Lead to take ownership of a significant transformation programme across their technology support and operational environment. This is a high-impact leadership role for someone who can combine technology, operational excellence and people transformation . You will be responsible for modernising the way IT support is delivered across a large estate and corporate Head Office, while creating a more efficient, empowered and customer-focused technology function. The organisation supports multiple locations and 200+ Head Office users , making this a complex and highly visible environment where technology availability is critical to day-to-day operations. You will play a pivotal role in reducing operational inefficiencies, improving user experience, introducing automation and developing a high-performing...

AI Engineer Day Rate: £550 - £600 per day Contract Length: 6 months Outside IR35 Location Manchester (2 days onsite per week) We are recruiting on behalf of a leading global organisation seeking an AI Engineer to act as a hands-on, technical point of contact for AI capability. You will unblock staff at every level of AI fluency-from everyday users to programmers-turning ad-hoc AI usage into reusable, well-governed capability. This role provides the technical depth behind the AI Adoption team's training programme. It also gives the business critical visibility into how AI tools are actually being utilised across the organisation. Scope of Work Helpdesk & Technical Unblocking Act as the first port of call for staff stuck on AI builds. Configure Custom GPTs and debug SQL/formula logic with Claude. Structure new AI use cases from scratch. Support everyday business users needing low-jargon help. Support technical programmers needing deep engineering, prompting, and...

Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a SharePoint Developer - Outside IR35 - Hybrid/Liverpool All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to app.gigged.ai and create a free talent profile and apply to the role directly All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps head to app.gigged.ai and create a free talent profile once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/rVJD14k0bvR you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this) We require an experienced SharePoint Developer for a three-month engagement to modernise our SharePoint Online environment and automate business processes across the Power...