54 customer service jobs found in Leicester

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: £265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical...

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: £265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own...

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own...

Project Manager – Strategic Planning & Transformation £500–£600 per day | 4-month contract | Hybrid London We’re currently recruiting for an experienced Project Manager to join a large, established housing organisation undergoing a period of significant transformation and service improvement. This is a manager-level project delivery role within the organisation’s Strategic Planning & Transformation function, supporting complex change programmes designed to improve services, processes and customer outcomes. The Opportunity We’re looking for a confident Project Manager with 5+ years’ experience delivering large, complex projects, ideally with experience managing projects valued at £1m+. A particularly strong background would include recent experience of implementing or improving complaints processes, ideally within a housing/social housing environment and with...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

Pensions Calculations Analyst Outside IR35 | Up to £450 per day | Remote with Occasional Site Visits | 6 Month Contract Our well-established client is looking to onboard a number of Pensions Calculations Analysts on an initial six-month contract. You will support the Pensions Administration team, draft and update calculation specifications for IT development, and contribute to projects that support wider operational objectives. You'll be responsible for: Providing pensions calculation support to Pensions Administration and IT teams. Staying current with legislative changes affecting calculations. Drafting and updating specifications for pension schemes. Supporting testing of automation changes. Delivering technical training and top-tier customer service. Managing tasks and collaborate with stakeholders to meet targets. Helping to plan and deliver projects You'll need experience in the following: Experienced in pensions administration with proven pensions...

Pensions Calculations Analyst Outside IR35 | Up to £450 per day | Remote with Occasional Site Visits | 6 Month Contract Our well-established client is looking to onboard a number of Pensions Calculations Analysts on an initial six-month contract. You will support the Pensions Administration team, draft and update calculation specifications for IT development, and contribute to projects that support wider operational objectives. You 'll be responsible for: Providing pensions calculation support to Pensions Administration and IT teams. Staying current with legislative changes affecting calculations. Drafting and updating specifications for pension schemes. Supporting testing of automation changes. Delivering technical training and top-tier customer service. Managing tasks and collaborate with stakeholders to meet targets. Helping to plan and deliver projects You 'll need experience in the following: Experienced in pensions administration...

Service Desk Support Analyst - 12 Month Contract - Hybrid in City Of London Contract: Initial 12 months (Outside IR35) Rate: £150 per day Location: Hybrid - City of London (Farringdon), 2-3 days on-site per week The Role A well-established American Managed Service Provider is looking for an experienced Infrastructure & Support Engineer to strengthen their internal IT team, supporting operations across the UK and Ireland. The end customer is a US-headquartered organisation currently expanding into the UK, Ireland and wider Europe, and this role has been created to provide additional hands-on support to the team through that growth. This is a broad, "out and out" support role covering networking, data centre infrastructure, systems administration and end-user support - ideal for a versatile engineer who enjoys variety and is comfortable working across the full IT stack. Key Responsibilities Providing IT support across networking, data centres and wider...

Business Process Modeller Contract: 6 months Initial Contract Rate: £550/day Outside IR35 Location: Remote with occasional travel as required Overview We are seeking an experienced ERP business process modeller to support a major international transformation programme spanning 14 countries. The organisation is moving from a combination of Legacy Navision systems, manual processes, spreadsheets, and paper-based workflows to a standardised Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform. This role will focus on analysing, documenting, designing, and delivering future-state business processes, with an initial emphasis on the Order-to-Cash (O2C) lifecycle before expanding into wider ERP process areas. The successful candidate will work closely with business stakeholders, process owners, SMEs, and delivery teams to create standardised global processes that can be adopted across multiple countries and business units. Key...

Overview Contract & Location: 6-month contract - 2 days per week in London office. Rate: £500/day Outside IR35 We are seeking an experienced Dynamics F&O Senior Business Analyst to support a large-scale European ERP transformation programme involving the migration from Microsoft Navision (NAV) to Dynamics 365 Finance & Operations (D365 F&O). The successful candidate will play a key role in business process analysis, requirements gathering, solution design, data migration, testing, cutover planning, and stakeholder engagement across multiple business functions. This role will be instrumental in ensuring a smooth transition from Legacy NAV environments to a modern D365 F&O platform. Key Responsibilities Lead business analysis activities throughout the full D365 F&O implementation life cycle. Gather, document, and validate business requirements across Finance, Operations, Sales, and Customer Service functions. Analyse existing NAV processes...

We have an URGENT requirement for a Contract Business Analyst (Outside IR35) to play a pivotal role in a major core systems modernisation programme for one of our key logistics clients. The organisation currently operates two separate operational platforms (different functionality, technology stacks and business processes) and have set out on the journey to rationalise the existing landscape, harmonise requirements and processes where practical, and support the move from legacy platforms to a SaaS solution that enables a consolidated, future-ready operating model. The role & person - Business Analyst Key Responsibilities Lead discovery and analysis across operational domains to understand current-state processes, systems, data flows and pain points Elicit, define and manage business requirements that support process harmonisation and platform consolidation Facilitate workshops and stakeholder sessions to align cross-functional teams on target outcomes,...

x2 D365 CE Developers Mainly remote, occasional travel to Derby Up to £425 per day Outside IR35 Initial 3-month contract We're looking for experienced D365 CE Developers to support a business delivering enhancements across a Microsoft Dynamics 365 Customer Engagement environment. This is a hands-on development role, focused on building secure, scalable and maintainable solutions across D365 CE, Azure integrations and the wider Microsoft technology stack. The role will suit someone who is comfortable working independently, engaging with technical and non-technical stakeholders and contributing properly to solution design rather than simply picking up development tickets. What you'll be doing You'll be designing, developing and enhancing solutions within Dynamics 365 CE, including plugins, workflows, custom APIs, integrations and platform customisation. You'll also support Azure-based integration work, contribute to ALM and DevOps processes, and help...

x2 D365 CE Developers Mainly remote, occasional travel to Derby Up to £425 per day Outside IR35 Initial 3-month contract We're looking for experienced D365 CE Developers to support a business delivering enhancements across a Microsoft Dynamics 365 Customer Engagement environment. This is a hands-on development role, focused on building secure, scalable and maintainable solutions across D365 CE, Azure integrations and the wider Microsoft technology stack. The role will suit someone who is comfortable working independently, engaging with technical and non-technical stakeholders and contributing properly to solution design rather than simply picking up development tickets. What you'll be doing You'll be designing, developing and enhancing solutions within Dynamics 365 CE, including plugins, workflows, custom APIs, integrations and platform customisation. You'll also support Azure-based integration work, contribute to ALM and DevOps processes, and help ensure solutions are robust,...

Backend Developer (Azure) — 3 Month Remote Contract Outside IR35 Rate: £420–£475 per day We’re looking for an experienced Azure Backend Developer to join a digital healthcare platform team on an initial 3-month contract, outside IR35. This is a hands-on role working on a mature Azure-based backend platform, with responsibility across the full software lifecycle - from design and development through to testing, deployment and production support. You’ll be working with C#, .NET, Azure Functions, Azure SQL, Azure Service Bus, Azure API Management and Azure DevOps, contributing to a platform that supports connected patient services. This role is particularly suited to a developer who can hit the ground running, work independently and own technical delivery end-to-end without requiring day-to-day technical supervision. What You’ll Be Doing Develop and deliver backend services using C#, .NET 6+ and Azure Functions. Build and maintain data access, orchestration and notification...

Senior Product Manager required by this global media organisation as they build out a B2B Platform on a global scale. You'll ideally come from a background where you can demonstrate excellent technical product understanding, working closely with engineering, UX and technology functions to guide/support decisions. From a business stakeholder perspective any work within planning, analytics, insights and service design will be very beneficial. You can prioritise backlog and work directly with engineers to ensure that you're working at pace whilst delivering what the customer needs, based on understanding, not assumptions. Workflow analysis mapping stakeholder navigation any experience within media, specifically ad scheduling/planning is especially beneficial Please contact me for a full job spec and conversation about the business, reason for hire and what value you can add there. Please note, this is a hybrid role, with two days per week in the office - only apply if...

Spectrum IT are working with an enterprise digital platform to recruit a Contract Principal Software Architect to support their widely used, real-world consumer technology platform. This is an O UTSIDE IR35 role, for an initial 6 months contract and will be hybrid working: 2 days onsite in Uxbridge per week. This is a brownfield architecture environment . The successful architect will not be designing a new platform from scratch. Instead, they will be working within a live production estate, balancing existing technology, legacy decisions, technical debt, team structures and commercial priorities against the need to improve scalability, resilience, maintainability and customer experience. The role therefore requires a pragmatic, delivery-focused architect who can understand where the platform is today, identify the areas that genuinely need to change, and work with engineering teams to make those improvements incrementally. The Role You will play a key role in...

Spectrum IT are working with an enterprise digital platform to recruit a Contract Principal Software Architect to support their widely used, real-world consumer technology platform. This is an OUTSIDE IR35 role, for an initial 6 months contract and will be hybrid working: 2 days onsite in Uxbridge per week. This is a brownfield architecture environment. The successful architect will not be designing a new platform from scratch. Instead, they will be working within a live production estate, balancing existing technology, legacy decisions, technical debt, team structures and commercial priorities against the need to improve scalability, resilience, maintainability and customer experience. The role therefore requires a pragmatic, delivery-focused architect who can understand where the platform is today, identify the areas that genuinely need to change, and work with engineering teams to make those improvements incrementally. The Role You will play a key role in defining and...

Backend Developer (Azure) — 3 Month Remote Contract Outside IR35 Rate: £420–£475 per day We’re looking for an experienced Azure Backend Developer to join a digital healthcare platform team on an initial 3-month contract, outside IR35. This is a hands-on role working on a mature Azure-based backend platform, with responsibility across the full software lifecycle - from design and development through to testing, deployment and production support. You’ll be working with C#, .NET, Azure Functions, Azure SQL, Azure Service Bus, Azure API Management and Azure DevOps, contributing to a platform that supports connected patient services. This role is particularly suited to a developer who can hit the ground running, work independently and own technical delivery end-to-end without requiring day-to-day technical supervision. What You’ll Be Doing Develop and deliver backend services using C#, .NET 6+ and Azure Functions . Build and maintain data access, orchestration and...

Network Support Engineer - 12 Month Contract - Hybrid in City Of London Contract: Initial 12 months (Outside IR35) Rate: £150 per day Location: Hybrid - City of London (Farringdon), 2-3 days on-site per week The Role A well-established American Managed Service Provider is looking for an experienced Network Support Engineer to strengthen their internal IT team, supporting operations across the UK and Ireland. The end customer is a US-headquartered organisation currently expanding into the UK, Ireland and wider Europe, and this role has been created to provide additional hands-on support to the team through that growth. This is a broad, "out and out" support role covering networking, data centre infrastructure, systems administration and end-user support - ideal for a versatile engineer who enjoys variety and is comfortable working across the full IT stack. Key Responsibilities Providing IT support across networking, data centres and wider infrastructure...