Outside Spy
London, UK
On behalf of the Advisory, Conciliation and Arbitration Service (ACAS), we are looking for a Conversation Designer (Outside IR35) for a 4 month contract based REMOTELY UK wide. Role Purpose: ACAS is seeking an experienced Conversation Designer to support the design and development of AI-powered conversational experiences on the ACAS website. Working within a multidisciplinary agile team, you will define, design, prototype, and test chatbot journeys that help users access workplace rights, employment law guidance, and ACAS services through natural language interactions. You'll collaborate with service designers, user researchers, product managers, content designers, and technical teams to create user-centred, accessible, and effective experiences, while designing conversation flows, mapping user journeys, establishing guardrails, and using user insight and data to inform decision-making. This is an opportunity to support a high-profile AI initiative from discovery through to...