21 customer service jobs found in London

Solution Architect - MS Dynamics, Power Platform - Higher Education Greater London, Hybrid Contract, outside IR35 £Competitive daily rate Key words: MS Dynamics, M365, D365, Higher Education, Dynamics CRM, Power Platform, Power Automate We are seeking an experienced Solution Architect to head the technical direction of a major modernisation program for our higher education industry client. Utilising Azure tools and working on MS Dynamics and other CRM technologies used in the Not For Profit/Education/Charity/Public Sector. Core Responsibilities: Design technical architecture/solution architecture for wider Dynamics CRM Implementation Understand and work with integration management teams, developers etc Experience required: Higher Education/Further Education Industry experience Ability to produce integration designs in line with the wider enterprise and solution architecture designs, patterns and principles Proven experience as...

Job Details: 6 month contract - Outside IR35 EDI Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal departments and external partners Act as a consultative...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of...

Role: AWS Engineer + Go programming Location :London Contract : 6 Months + Extension Type : outside IR35 Maintain and improve AWS cloud infrastructure for 24/7 bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, or Go Build and support cloud platforms for application developers, improving SDLC and developer experience Manage vendor relationships and coordinate project efforts across business areas Participate in on-call rotation to support platform reliability Required Qualifications, Capabilities, and Skills: Hands-on experience with AWS and infrastructure as code (Terraform) Understanding of AWS networking concepts Analytical and problem-solving abilities Working knowledge of Kubernetes cluster operations (EKS) Experience with...

Service Management Consultant (Service Desk), £540 per day outside IR35 3 months initially, Remote Working & London Bench IT require an experienced Service Management Consultant to focus on the Service Desk to conduct a full operational review, identify performance gaps, and lead the transformation of the service desk through process optimisation, automation, AI integration, and modern tooling to deliver measurable improvements in user experience, efficiency, and cost-effectiveness. The successful resource should have the skills and experience included below. Please note this role is working 2-3 days per week in London. Experience: Proven record of delivering against IT Service Management (ITSM) Proven track record leading service desk transformation initiatives Deep knowledge of ITIL (ITIL4 certification preferred) Experience with leading ITSM platforms (ServiceNow, Jira SM, etc.) Strong analytical and data-driven decision-making capability...

⚡ Senior Product Manager – MarTech 📍 London (Hybrid, 1–2 days per week) 💰 £85,000 – £100,000 + up to 15% bonus + great benefits 📄 Permanent OR 6 month contract option £400-£475 p/day Outside IR35 I’m partnered with a well-established, customer-focused organisation undergoing a major digital and product transformation. They operate across multiple consumer service categories and are investing heavily in improving how they engage and communicate with their customers. The business has a complex, MarTech and communications ecosystem spanning CRM, email, SMS, in-app, and direct mail. They need someone to rationalise the tech, reduce complexity, unlock self-serve for internal marketing teams, and move toward a unified, automated communications strategy. This is a high-visibility role sitting within the Customer Experience pillar, with genuine scope to make a lasting commercial impact. The Role You'll take full ownership of the customer communications tech...

Service Transition Consultant £500 - £580/day | Outside IR35 | 3 months | Hybrid (London/Kent travel) Some transition roles are about coordination. This one is about ownership. You'll be the person responsible for making sure complex MSP services land properly, across two enterprise customers, both going through significant change. No hiding behind process. No passing things sideways - you'll own it. What's the role really about? This is a hands-on Service Transition role within an MSP environment, working across: A greenfield, heavily regulated client going through a full separation and rebuild An existing enterprise customer expanding services and transitioning from an incumbent provider Two different challenges. One expectation: deliver a smooth, structured transition into live service. What's in it for you? Rate : £500 - £580/day IR35 : Outside IR35 Duration : 3 months (likely extension on one of the workstreams) Environment :...

Our requirement is part of a managed service with a strategic customer where we require an experienced Operational Technology Programme Manager to join the Information Security Portfolio with active and new Prgrammes/Projects. START: 01/06/2026 DURATION: 12 MONTHS RATE: £550 - £700 PER DAY (OUTSIDE IR35) LOCATION: HYBRID - (LONDON 2 DAYS PER WEEK) + INTERNATIONAL TRAVEL CLEARANCE: DV The OT Security Programme Manager is responsible for managing the planning, coordination, and delivery of security control implementation across strategic and site-based Operational Technology (OT) projects. As the Programme Manager for OT security initiatives, they will lead control implementation, drive cross-departmental collaboration, and maintain strong stakeholder and supplier relationships. The successful candidate will provide oversight to ensure all programme activities meet regulatory requirements, industry best practices, and organisational goals, while promoting accountability, and...

Open as a 12 months Fixed term contract OR a 6 month Outside IR35 contract (FTC is customer preference) 80 K GBP/Annum for FTC/450 GBP/Day (Outside IR35) for freelance Overview An experienced Technical Architect with strong expertise in system architecture, microservices, Graph databases, and network OSS technologies including NETCONF, RESTCONF, and IETF YANG models . The role involves designing scalable OSS platforms, network automation systems, and data architectures using modern microservices and workflow orchestration frameworks. Key Responsibilities Design and architect scalable OSS/Network Automation platforms . Define microservices architecture , system integrations, and data flows. Design Graph DB based network topology/inventory/service modelling systems . Architect event-driven systems using Kafka . Design and implement workflow orchestration using Argo Workflows . Define API architecture, API Gateway, GraphQL interfaces . Work...

PMO Analyst (Data & Tech) | 6 months | £500p/d Outside IR35 Are you an experienced PMO Analyst looking for a role where you sit right in the middle of product, engineering and data - helping complex delivery run smoothly? If so, this could be a great fit! This well-known, hugely successful brand is a unique group of companies that is changing businesses for good, giving customers choice and better service and having fun along the way! You’ll play a key part in how engineering work is planned and delivered, connecting the dots between squads, programmes, and wider business goals. Expect lots of visibility across data-led decision making, engineering delivery cycles, and cross-functional planning. What you’ll be doing: Working closely with product, engineering, and data teams to keep delivery on track Bringing structure and visibility to complex engineering roadmaps and initiatives Tracking dependencies, risks, and delivery flow across multiple squads...

Azure DevOps Engineer - 6-month contract - SC Cleared - London/Remote - Outside of IR35 My SC Cleared customer is seeking a highly skilled Azure DevOps/Platform Engineer with deep, hands-on experience in Azure-native engineering and advanced Infrastructure as Code (IaC) practices. This role is ideal for someone who operates at the intersection of DevOps and Software Engineering-bringing a strong development mindset to infrastructure design, automation, and testing. Key Skills & Experience from the Azure DevOps Engineer: Active SC Clearance ideal/lapsed considered Advanced Azure Engineering Strong experience designing for high availability Deep understanding of Azure-native services and architecture patterns Infrastructure as Code (IaC) Expert-level proficiency with Terraform and/or Bicep Strong focus on modularity, reusability, and maintainability Experience integrating automated testing frameworks (eg Terratest, Checkov) Azure Networking &...

A PKI solutions architect is required to support on a certificate lifecycle and migration project for an exciting consultancy client. This is an opportunity to take a fragmented certificate landscape with inconsistent ownership and lifecycle and transform into a consolidated PKI with structured lifecycle management, migration sequencing and certificates migrated to a cloud PKI solution. Responsibilities Define target PKI architecture, including lifecycle management and operational resilience. Lead migration design and sequencing, align stakeholders and engineering teams. Ensure automation, policy alignment, and secure operating model for certificates at scale. Key deliverables PKI target state, including trust model, hierarchy design, issuance profiles, and governance. Certificate inventory approach and rationalisation, ownership model, and lifecycle processes. Migration sequencing plan, cutover approach, and risk management, including legacy dependencies....

Service Designer - Public Sector- ITIL, GDS, HMRC - £500 - £550 per day OUTSIDE IR35 - SC Clearable - Remote The purpose of the service design practice is to design products and services that are fit for purpose and us. Service Designer - Public Sector- ITIL, GDS, HMRC - £500 - £550 per day OUTSIDE IR35 - SC Clearable Role The purpose of the service design practice is to design products and services that are fit for purpose and us. To deliver an efficient practice we will need to understand the value streams as to how value is delivered to our internal and external customers, we will also need to create a framework for success as outline the metrics which will be needed to be reported on to show progress as the practice matures. Successful candidates will have ideally worked in Public sector to GDS guidelines Needs to have worked with UCD teams, HMRC experience would be ideal. To Deliver Cross cutting collaboration improving ways of working with colleagues...

AI Specialist | £500 - £550 We're working with a premier digital transformation consultancy on this exciting opportunity. This is a high-impact, 6-month contract for a technical leader ready to shape the future of enterprise AI. You will be at the forefront of deploying cutting-edge Azure AI solutions, leveraging the full power of Microsoft’s AI ecosystem to drive innovation at scale. The Role Lead the end-to-end setup and implementation of AI Foundry solutions within a complex enterprise environment. Architect and deliver sophisticated AI-driven capabilities using Azure AI Studio and Azure OpenAI Service. Design and optimize Copilot Studio architecture, ensuring seamless integration via connectors and custom plugin models. Orchestrate secure, scalable deployments using robust Application Lifecycle Management (ALM) pipelines. Collaborate with cross-functional stakeholders to align AI initiatives with high-level business strategy and compliance standards....

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Join Vultr As a Data Centre Technician , you’ll be responsible for managing day-to-day support requests and ensuring the smooth operation of our data centre infrastructure located on-site in London. This is a 6-month contract role with potential for extension. Contractors will engage on an independent basis (Outside IR35) through...

Technical Architect (Data) - OUTSIDE IR35 - UK Public Sector - MS Fabric - Power Platform - Azure Tecknuovo is a digital technology consultancy with a Deliberately Different approach. This means we focus on people, not technology. We move at pace and ensure Zero Dependency on us at the end of each project. What you'll be working towards We're seeking an experienced Technical Architect to support a major data-driven transformation programme within a large, complex UK organisation delivering essential public services. This is a high-impact initiative operating in a regulated, operationally critical environment, from discovery through to delivery with strong potential for extension. You'll play a key role in shaping and evolving a trusted, scalable data platform that underpins operational decision-making and service delivery. Working alongside engineering, product, and operational teams, you'll help improve data quality, integration, and accessibility, ensuring data...

Azure DevOps Engineer – 6-month contract – SC Cleared – London/Remote – Outside of IR35 My SC Cleared customer is seeking a highly skilled Azure DevOps / Platform Engineer with deep, hands-on experience in Azure-native engineering and advanced Infrastructure as Code (IaC) practices. This role is ideal for someone who operates at the intersection of DevOps and Software Engineering—bringing a strong development mindset to infrastructure design, automation, and testing. Key Skills & Experience from the Azure DevOps Engineer: Active SC Clearance ideal/lapsed considered Advanced Azure Engineering Strong experience designing for high availability Deep understanding of Azure-native services and architecture patterns Infrastructure as Code (IaC) Expert-level proficiency with Terraform and/or Bicep Strong focus on modularity, reusability, and maintainability Experience integrating automated testing frameworks (e.g. Terratest, Checkov) Azure Networking &...

Senior Project Manager – IT Infrastructure Pre‑Deal / M&A | Tenant‑to‑Tenant | Third‑Party Management 📍 London (City of London) – 3–4 days onsite 📆 6‑month contract 💼 Outside IR35 Overview We are seeking an experienced Project Manager to support a pre‑deal / merger environment , delivering complex IT infrastructure and tenant‑to‑tenant migration programmes . The role sits at the intersection of business readiness, technical delivery, and third‑party coordination, requiring strong stakeholder management and hands‑on project leadership. This is a highly visible role within a fast‑paced transformation programme, based primarily on‑site in the City of London. Key Responsibilities Lead pre‑deal and merger‑related IT infrastructure projects , ensuring operational readiness and delivery alignment Manage tenant‑to‑tenant migrations , including planning, dependency mapping, cutover governance and risk management Coordinate multiple third‑party...

Senior React Engineer (Contract) Location: London (hybrid) Day rate: £500–£650 (outside IR35) Start: ASAP Duration: 6 months (likely extension) Overview We’re working with a well-funded, product-led business undergoing a significant evolution of its frontend platform. This is not a greenfield “build a landing page” role. This is a core product engineering position , focused on building scalable, high-performance user experiences used daily by customers. You will be joining a team that values clean architecture, strong engineering standards, and pragmatic delivery . What you’ll be doing Building and scaling complex web applications using React and Next.js Contributing to a modern frontend architecture (component-driven, modular, scalable) Working closely with product, design and backend teams to deliver end-to-end features Improving performance, reliability and maintainability across the frontend codebase Writing clean,...

Here at Mindera we are continuously developing a fantastic team and would love it for you to join us! As an Android Developer you will be creating fast, fluid, responsive and reliable mobile applications that provide our customers with a rewarding experience. You’ll have an opportunity to participate in the whole development cycle, using modern technologies, architectures and processes. When you join Mindera we welcome you into a  fun and politics-free  work culture, built on the principles of  lean and self-organisation .   Please note: This position requires you to work on client-site in Paddington, London, three times a week. This is an initial six month contract position that sits outside IR35. Requirements You rock at Kotlin Java Jetpack Compose Coroutines (or RxJava); Software Architecture (MVVM or similar); Unit testing and UI tests; XML Being self-driven and working with little supervision towards a...