26 customer service jobs found in London

Business Process Modeller Contract: 6 months Initial Contract Rate: £550/day Outside IR35 Location: Remote with occasional travel as required Overview We are seeking an experienced ERP business process modeller to support a major international transformation programme spanning 14 countries. The organisation is moving from a combination of Legacy Navision systems, manual processes, spreadsheets, and paper-based workflows to a standardised Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform. This role will focus on analysing, documenting, designing, and delivering future-state business processes, with an initial emphasis on the Order-to-Cash (O2C) lifecycle before expanding into wider ERP process areas. The successful candidate will work closely with business stakeholders, process owners, SMEs, and delivery teams to create standardised global processes that can be adopted across multiple countries and business units. Key...

Overview Contract & Location: 6-month contract - 2 days per week in London office. Rate: £500/day Outside IR35 We are seeking an experienced Dynamics F&O Senior Business Analyst to support a large-scale European ERP transformation programme involving the migration from Microsoft Navision (NAV) to Dynamics 365 Finance & Operations (D365 F&O). The successful candidate will play a key role in business process analysis, requirements gathering, solution design, data migration, testing, cutover planning, and stakeholder engagement across multiple business functions. This role will be instrumental in ensuring a smooth transition from Legacy NAV environments to a modern D365 F&O platform. Key Responsibilities Lead business analysis activities throughout the full D365 F&O implementation life cycle. Gather, document, and validate business requirements across Finance, Operations, Sales, and Customer Service functions. Analyse existing NAV processes...

Service Desk Support Analyst - 12 Month Contract - Hybrid in City Of London Contract: Initial 12 months (Outside IR35) Rate: £150 per day Location: Hybrid - City of London (Farringdon), 2-3 days on-site per week The Role A well-established American Managed Service Provider is looking for an experienced Infrastructure & Support Engineer to strengthen their internal IT team, supporting operations across the UK and Ireland. The end customer is a US-headquartered organisation currently expanding into the UK, Ireland and wider Europe, and this role has been created to provide additional hands-on support to the team through that growth. This is a broad, "out and out" support role covering networking, data centre infrastructure, systems administration and end-user support - ideal for a versatile engineer who enjoys variety and is comfortable working across the full IT stack. Key Responsibilities Providing IT support across networking, data centres and wider...

2nd Line IT Support Location: On site at the office in the City of London Rate: £225-£250 per day outside of IR35 Type: 3-month contract (could potentially extend) Schedule: Monday - Friday, 5 days in the office per week I'm seeking an experienced, technically minded, and reliable 2nd Line IT Support professional to work for my client, a legal tech consultancy. Your role as 2nd Line IT Support You will support the timely onboarding, deployment, and IT setup for new hires (both software and hardware) You will support new hires with any requests and/or problems, and ensure new laptops, headsets, etc. are successfully up and running You will be responsible for delivering high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistance Troubleshoot and resolve hardware, software, network, and application issues at the first point of contact where possible Deliver high-quality customer service while managing incidents, service...

2nd Line IT Support Location: On site at the office in the City of London Rate: £225-£250 per day outside of IR35 Type: 3-month contract (could potentially extend) Schedule: Monday - Friday, 5 days in the office per week I'm seeking an experienced, technically minded, and reliable 2nd Line IT Support professional to work for my client, a legal tech consultancy. Your role as 2nd Line IT Support You will support the timely onboarding, deployment, and IT setup for new hires (both software and hardware) You will support new hires with any requests and/or problems, and ensure new laptops, headsets, etc. are successfully up and running You will be responsible for delivering high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistance Troubleshoot and resolve hardware, software, network, and application issues at the first point of contact where possible Deliver high-quality customer service while managing incidents,...

Salesforce Product Owner - London (Hybrid) - £600 Outside IR35 Steadman Brown are working with a Salesforce customer, looking to bring in a Salesforce Product Owner to lead their Salesforce Instance. This company have over 500 users, across a wide tech stack including Sales, Service, Marketing and Revenue Cloud. As the Salesforce Product Owner, you'll work closely with the C-Suite, and Snr Stakeholders to define the strategy and drive the roadmap of Salesforce, and how it can improve the business processes. You'll also inherit an experienced team of Salesforce Professionals, including 2 Administrators and Developers. Key Responsibilities: Own the Salesforce Vision, Roadmap and Backlog making sure it is aligned with business and revenue objectives. Partner with Snr Stakeholders across multiple departments to identify pain points and improvements. Translate business requirements into detailed solutions for the technical team to complete the build Manage and...

Server Tooling and Orchestration Specialist Remote 4-6 Months £550-£590pd (Outside IR35) Active SC Clearance Role Overview: The Server Tooling and Orchestration Specialist is a key role responsible for implementing, optimising, and supporting infrastructure tooling and orchestration platforms. This role offers technical ownership of runbooks and integrations with platforms such as ServiceNow, SCOM, Active Directory, and Azure AD / Entra ID, ensuring that automation services are reliable, secure, and compliant with stringent service standards. Key Responsibilities: Administer and maintain infrastructure tooling environments, including Microsoft System Centre Orchestrator (SCORCH). Ensure the health and performance of SCORCH environments across production and non-production settings. Diagnose and resolve automation, integration, and workflow challenges. Manage integrations and interdependencies across multiple platforms including ServiceNow,...

Data Analyst Contract: 6 months Location: once per week in London Rate: £350-400pd Outside IR35 This is a hands-on analytical role sitting closely with Product, Commercial and Partnership teams . You 'll use product and behavioural data to understand how users engage with the proposition, design and analyse experiments, identify opportunities for improvement and turn findings into clear commercial recommendations. Alongside product analytics, you 'll help improve the quality and usability of partner data, working with internal and external datasets to create a more complete picture of local businesses. What you 'll be doing Owning analysis from initial hypothesis through to insight and recommendation Analysing user journeys, behaviour, conversion and engagement to identify opportunities to improve the product Designing and evaluating A/B tests, control groups and experiments to understand incremental impact Using product...

Backend Developer (Azure) - 3 Month Remote Contract Outside IR35 Rate: £420 - £475 per day We're looking for an experienced Azure Backend Developer to join a digital healthcare platform team on an initial 3-month contract, outside IR35. This is a hands-on role working on a mature Azure-based backend platform, with responsibility across the full software lifecycle - from design and development through to testing, deployment and production support. You'll be working with C#, .NET, Azure Functions, Azure SQL, Azure Service Bus, Azure API Management and Azure DevOps, contributing to a platform that supports connected patient services. This role is particularly suited to a developer who can hit the ground running, work independently and own technical delivery end-to-end without requiring day-to-day technical supervision. What You'll Be Doing Develop and deliver backend services using C#, .NET 6+ and Azure Functions . Build and maintain...

Network Support Engineer - 12 Month Contract - Hybrid in City Of London Contract: Initial 12 months (Outside IR35) Rate: £150 per day Location: Hybrid - City of London (Farringdon), 2-3 days on-site per week The Role A well-established American Managed Service Provider is looking for an experienced Network Support Engineer to strengthen their internal IT team, supporting operations across the UK and Ireland. The end customer is a US-headquartered organisation currently expanding into the UK, Ireland and wider Europe, and this role has been created to provide additional hands-on support to the team through that growth. This is a broad, "out and out" support role covering networking, data centre infrastructure, systems administration and end-user support - ideal for a versatile engineer who enjoys variety and is comfortable working across the full IT stack. Key Responsibilities Providing IT support across networking, data centres and wider infrastructure...

Job Title: Project Manager - Network & Security Day Rate: £450 per day - Outside IR35/Limited Company Duration: 6 months initially Location: Central London, near Bank Station - Fully onsite Start Date: ASAP Overview We are assisting a client in their requirement for an experienced Project Manager to lead the delivery of a Cisco network and security transformation programme. As Project Manager, you will take ownership of the end-to-end delivery, coordinating technical resources, stakeholders, third parties and business teams to ensure the migration is delivered successfully with minimal disruption to production services. Key Responsibilities Own and manage the project from initiation through design, build, migration, testing, cutover and handover into BAU. Develop and maintain the overall project plan, milestones, dependencies, RAID log and delivery schedule. Coordinate the deployment of the new Cisco Secure Firewall infrastructure, including FMC HA and...

Full-Stack Node.js / AWS Engineer - Greenfield Middle-Office Investment Transformation   Location: London (1-2 day per week onsite) Day Rate: £600 Per day Outside IR35 Duration: 6 Months + Extensions   We are currently supporting a leading FTSE 100 Wealth & Asset Management organisation in their search for an experienced AWS / TypeScript Integration Engineer to join a key integration and transformation programme.   This role is suited to a technically strong engineer with proven experience designing and delivering enterprise integrations within cloud-native environments. You will work closely with business stakeholders, third-party vendors, architects, and engineering teams to develop scalable, secure, and robust integration solutions.   Key Responsibilities: Gather and analyse integration requirements from business and third-party stakeholders. Collaborate with stakeholders to define and agree...

About the Company We are partnering with a leading global payments and financial technology organisation seeking an experienced Senior Project Manager to lead strategic business initiatives, enterprise transformation programmes, and integration projects across a complex international environment. About the Role This is a high-profile role requiring a commercially minded delivery leader who can operate at executive level, drive cross-functional alignment, and successfully deliver large-scale business change programmes. Responsibilities Lead delivery of a complex payments customer migration programme. Drive product gap analysis and coordinate closure activities required for successful migration. Work closely with Product and Technology teams to ensure migration requirements are delivered on time. Manage end-to-end migration planning, scope, timelines, dependencies, and risks. Coordinate cross-functional teams across multiple business areas to...

AWS/TypeScript Integration Engineer Location: London (1-2 day per week onsite) Day Rate: £595 per day Outside IR35 Duration: 6 months - initial We are currently supporting a leading FTSE 100 Wealth & Asset Management organisation in their search for an experienced AWS/TypeScript Integration Engineer to join a key integration and transformation programme. This role is suited to a technically strong engineer with proven experience designing and delivering enterprise integrations within cloud-native environments. You will work closely with business stakeholders, third-party vendors, architects, and engineering teams to develop scalable, secure, and robust integration solutions. Key Responsibilities Gather and analyse integration requirements from business and third-party stakeholders. Collaborate with stakeholders to define and agree integration patterns and approaches. Design end-to-end integration solutions across multiple systems and platforms. Work alongside the...

AWS Solutions Architect Location: UK/Hybrid Type: Outside IR35 Contract | 6 months+ About the Opportunity Our client is a leading technology consultancy helping organisations accelerate their digital transformation journeys through cloud, automation, AI, and modern infrastructure solutions. They are seeking an experienced and certified AWS Solutions Architect to join a growing cloud practice, working across the full life cycle of client engagements, from early-stage solution design through to successful delivery. This role offers the opportunity to work with a diverse range of organisations across multiple sectors, helping them build secure, scalable, and resilient cloud environments. This position is ideal for someone who enjoys combining technical expertise with customer engagement and is comfortable moving between architecture design, strategic advisory work, and hands-on implementation. Key Responsibilities Collaborate with customers and internal...

AWS / TypeScript Integration Engineer Location: London (1-2 day per week onsite) Day Rate: £595 per day Outside IR35 Duration: 6 Months - initial We are currently supporting a leading FTSE 100 Wealth & Asset Management organisation in their search for an experienced AWS / TypeScript Integration Engineer to join a key integration and transformation programme. This role is suited to a technically strong engineer with proven experience designing and delivering enterprise integrations within cloud-native environments. You will work closely with business stakeholders, third-party vendors, architects, and engineering teams to develop scalable, secure, and robust integration solutions. Key Responsibilities Gather and analyse integration requirements from business and third-party stakeholders. Collaborate with stakeholders to define and agree integration patterns and approaches. Design end-to-end integration solutions across multiple...

Technical Business Analyst - Digital, Digital Channels, Mobile Banking, Online Banking, Banking Applications, APIs, Authentication, Customer Journey, Web Platforms, UI/UX, Financial Services - Contract - Up to £575/day Outside IR35 My client, an exciting UK Digital Bank, is urgently looking for a Digital Business Analyst to join their London based office on a contract basis. This is a hybrid role, and you will be required in the office 3 days per week (in the City). This is an exciting opportunity to support a number of exciting initiatives in their Digital Channels team, cutting across mobile banking, web and online banking applications. This includes parity application enhancements for both new and existing customers and products, as well as delivering the customer facing enhancements on the applications themselves. You would work very closely with the lead Product Owner and the UX/UI Designers, writing front end, back end and API technical requirements, supporting...

Back End Developer (Node.js) Senior Software Engineer Pricing & Inventory (Node/TypeScript) Contract: 6 months initially Rate: Up to £420 per day, Outside IR35 Location: Can be worked fully remote We re supporting a high-traffic global E-commerce platform in its search for a Senior Software Engineer to improve its pricing, inventory and availability systems. This is a hands-on role focused on building reliable, scalable services that process millions of customer searches across multiple international markets. What you'll be working on Building and improving pricing, inventory and availability services Developing quote-caching and data freshness strategies Designing resilient APIs and third-party integrations Reducing latency and improving platform performance Balancing pricing accuracy with cache efficiency and infrastructure cost Improving monitoring, tracing and production observability Owning solutions from investigation through to...

Job Title: Project Manager - Network & Security Day Rate: £450 per day - Outside IR35/Limited Company Duration: 6 months initially Location: Central London, near Bank Station - Fully onsite Start Date: ASAP Overview We are assisting a client in their requirement for an experienced Project Manager to lead the delivery of a Cisco network and security transformation programme. As Project Manager, you will take ownership of the end-to-end delivery, coordinating technical resources, stakeholders, third parties and business teams to ensure the migration is delivered successfully with minimal disruption to production services. Key Responsibilities Own and manage the project from initiation through design, build, migration, testing, cutover and handover into BAU. Develop and maintain the overall project plan, milestones, dependencies, RAID log and delivery schedule. Coordinate the deployment of the new Cisco Secure Firewall infrastructure, including FMC HA...

Business Process Analyst – IBM Blueworks, Process, Analysis, Automation, Agile, Risk, Governance – Contact – Up to £550 Outside IR35 My Client, a Leading Challenger Bank, are seeking a Business process Analyst to join their London Based office on an initial 6 month Contract Basis to support the building out of the bank-wide process taxonomy. You will bolster process improvement across the Bank, working organisation wide to understand how work is delivered, identify inefficiencies and help implement practical improvements. Working as part of the Transformation team, you’ll collaborate with stakeholders across the Bank to map and analyse processes, identify opportunities to simplify and improve ways of working, and support the delivery of measurable business outcomes. This is a hands-on role that combines process analysis, problem solving and stakeholder engagement. It’s ideal for someone who enjoys understanding how things work, challenging inefficient processes and...