£350 - £430 per day
Outside Spy
Birmingham, UK
Business Process Analyst Location: Birmingham (Hybrid - 4 days onsite) Rate: £350 - £400/day (Outside IR35 ) Duration: 6 months | Start date: 15th June The Opportunity We're hiring a hands-on Business Process Analyst to support a major transformation programme focused on simplifying processes, improving customer experience, and driving operational efficiency. You'll work alongside a consultancy delivering the vision - taking ownership of detailed process design and real-world implementation. What You'll Be Doing Turn high-level designs into detailed "to-be" process maps Run workshops with stakeholders to map, challenge, and improve processes Identify inefficiencies, risks, and gaps Support embedding and adoption of new processes Work across multiple workstreams (eg complaints, repairs, lettings, service charges) Feed light requirements into digital backlogs where needed This is a delivery-heavy role (~90% process-focused), not a traditional...