77 service design consultant jobs found

Contract Up to £425/day (outside IR35) Central London (2-3 days on-site per week) This is an exciting opportunity to play a pivotal role in a major service transformation programme. you'll work at the intersection of technology, operations, and business functions, taking ownership of designing robust, operationally-ready services that support innovative new products. you'll have the autonomy to shape service models, influence senior stakeholders, and ensure seamless transition into business-as-usual operations. Job Title: Service Design Lead Job Type: Contract Rate: up to £425/day (outside IR35) Working arrangement: Hybrid - 2-3 days on-site per week Office Location: Central London The Role: Lead the end-to-end service design process for new products and services entering production. Transform service requirements into practical and sustainable service management frameworks. Design and document key ITSM processes, including: Incident Management,...

Customer Operations Strategy Consultant required urgently for our Consultancy client based in the North West of England for an initial 4-6-week engagement in the Insurance, Life & Pensions sector . Our client is seeking an experienced Customer Operations Strategy Consultant to provide independent assurance and strategic guidance on a major customer operations transformation programme. This role is Outside IR35 and can be worked predominantly remotely, with occasional travel to the client site(s) in North West England. The client has already made significant progress in defining their customer operations strategy and is now looking for a senior-level consultant to conduct a comprehensive review, identify gaps, validate the approach, and help shape the next phase of their transformation roadmap. This is a high-impact engagement suited to a seasoned strategy professional with a strong track record of leading enterprise-wide customer operations transformation initiatives....

ServiceNow Architect - 6 months | London, UK (Hybrid - 2 days/week in office) - Outside IR35 We are seeking an experienced ServiceNow Architect to lead the design and implementation of ServiceNow Technology Service Operations Management (SOMT) solutions for a leading technology services organisation. You will define scalable IT Operations architectures, drive observability and AIOps initiatives, and enable proactive operations across large enterprise estates. The role needs strong technical leadership and hands-on architecture, working with enterprise stakeholders to transform IT Operations using ServiceNow best practices. Key Responsibilities: Define end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy, covering Service Mapping, Event Management, Operational Intelligence, Cloud Observability and AIOps Drive architecture decisions across hybrid, multi-cloud and on-premises environments Lead SOMT implementations across large enterprise...

Overview We are seeking an experienced Senior HaloITSM Consultant / Engineer to join a team delivering HaloITSM implementations across a range of clients. This is a hands-on role focused on the design, configuration, implementation and adoption of HaloITSM solutions. You will work closely with customers and internal teams, providing technical expertise throughout the project lifecycle, from requirements gathering and solution design through to training and successful deployment. Responsibilities Deliver end-to-end HaloITSM implementation projects. Lead HaloITSM onboarding, migration and service transition projects. Gather requirements and define project scope. Design, configure and build HaloITSM workspaces, workflows and service management processes. Deliver customer demos, workshops and training sessions. Provide coaching and support to both client and internal teams. Drive platform adoption and continuous service improvement initiatives. Act as a trusted advisor on...

Overview We are seeking an experienced Senior HaloITSM Consultant/Engineer to join a team delivering HaloITSM implementations across a range of clients. This is a hands-on role focused on the design, configuration, implementation and adoption of HaloITSM solutions. You will work closely with customers and internal teams, providing technical expertise throughout the project lifecycle, from requirements gathering and solution design through to training and successful deployment. Responsibilities Deliver end-to-end HaloITSM implementation projects. Lead HaloITSM onboarding, migration and service transition projects. Gather requirements and define project scope. Design, configure and build HaloITSM workspaces, workflows and service management processes. Deliver customer demos, workshops and training sessions. Provide coaching and support to both client and internal teams. Drive platform adoption and continuous service improvement initiatives. Act as a trusted advisor on...

Azure Data & AI Architect/Consultant, £600 per day outside IR35 3 months initially, Remote Working Bench IT require an experienced Azure Data & AI Architect/Consultant to join a well respected Microsoft Consulting partner starting ASAP. The successful Architect/Consultant will be giving customers guidance and confidence in their journeys, helping organisations understand that the business value of the tech and remaining hands on with regards to solutioning as well as implementation. Consulting and Customer Engagement Proven experience leading customer workshops, discovery sessions and strategic advisory engagements. Ability to translate business objectives into practical Data and AI roadmaps and technical solutions. Strong consulting skills with the ability to influence decisions, challenge assumptions and guide customers through technology transformation initiatives. Solution Architecture Significant experience architecting and delivering modern...

Target Operating Model Analyst - Must hold valid SC cleared - £600 outside IR35 Exalto consulting are currently recruiting for a contract TOM analyst, this is outside IR35 paying up to £600 per day depending on experience, contract is initially 3 months but likely to extend due to a long-term project. It it remote but need to be willing to go to site to deliver workshops as and when needed in London and up North. Strategy, Operating Model Design & Advisory Capabilities • Experience supporting or contributing to digital and technology strategy development, including AI and automation strategy components. • Strong experience designing operating models that integrate service delivery structures, capability frameworks, process architectures, organisational design, sourcing approaches, performance measures, and governance. • Ability to assess current-state operating models, identify gaps, and define practical future-state models for IT, digital, and enterprise service...

Target Operating Model Analyst - Must hold valid SC cleared - £600 outside IR35 Exalto consulting are currently recruiting for a contract TOM analyst, this is outside IR35 paying up to £600 per day depending on experience, contract is initially 3 months but likely to extend due to a long-term project. It it remote but need to be willing to go to site to deliver workshops as and when needed in London and up North. Strategy, Operating Model Design & Advisory Capabilities Experience supporting or contributing to digital and technology strategy development, including AI and automation strategy components. Strong experience designing operating models that integrate service delivery structures, capability frameworks, process architectures, organisational design, sourcing approaches, performance measures, and governance. Ability to assess current-state operating models, identify gaps, and define practical future-state models for IT, digital, and enterprise service functions....

Role Overview Azure Infrastructure Engineer We are seeking an experienced Azure Infrastructure Engineer to support a range of cloud infrastructure projects, focusing on the design, deployment, migration and ongoing support of Microsoft Azure environments. The successful candidate will have strong hands-on Azure experience, particularly across infrastructure, networking, security and hybrid cloud environments, with the ability to deliver technical solutions independently within a project or managed service environment. Key Responsibilities Design, deploy and support Microsoft Azure infrastructure solutions. Deliver cloud migrations from on-premises and existing cloud environments into Azure. Configure and manage Azure Virtual Machines, Virtual Networks, VPNs, Storage, Azure Backup, Azure SQL and App Services. Implement and maintain Azure monitoring, governance and security using Azure Monitor, Azure Policy and Log Analytics. Utilise Infrastructure as Code...

Tecknuovo is a deliberately different digital consultancy, delivering secure, modern technology solutions while upskilling client teams to ensure zero long-term dependency. We are seeking an experienced Actively SC Cleared Oracle DBA to support a major data transformation and modernisation programme. This role will focus on the management, optimisation and migration of Oracle database environments, supporting cloud adoption initiatives and ensuring resilient, secure and high-performing data platforms. You will work within agile delivery teams, providing hands-on expertise across Oracle 19c , AWS , AWS DMS , database migration, automation and modern DevOps practices. Key Responsibilities Assess and review existing Oracle database environments, configurations and operational processes. Support database migration, upgrade and modernisation initiatives. Manage and optimise Oracle 19c database performance, availability and reliability. Design and implement secure,...

Data Architect (Azure) | Databricks + Purview | Outside IR35 | London & Remote Rate: market rates, outside IR35 Location: Remote, UK. Occasional London attendance Duration: 6 months initial, likely extension Start: Within 2 weeks Data Architect required for a greenfield Azure data platform build. There is no Legacy estate and no migration. The end client is a newly formed organisation whose service is expected to operate at national scale following incoming legislation, so the platform must be architected for very significant growth. Azure is confirmed and the platform decision has been made: Databricks, with Microsoft Purview for governance. You will own the architecture from here, shaping how the Lakehouse is designed, governed and scaled. We are looking for an architect who can hold their own with senior stakeholders and who has also built this kind of platform at a technical level. Ideally you come from a data engineering background, so you can talk up...

Workday Solution Architect - 6 months (Initial) - £700p/d (Outside IR35) - Remote Leading Insurance Client now requires an experienced Workday Solution Architect & Data Steward to take ownership of Workday architecture, configuration, security and data governance. Working closely with People Systems, HR, IT and external partners, you'll ensure Workday remains a secure, reliable and scalable platform, supporting ongoing improvements across its functionality and people data. Rate: £700 per day, Outside IR35 Location: Remote Key Responsibilities: Lead the design and configuration of Workday solutions, ensuring consistency across modules and alignment with business requirements. Own the tenant strategy, configuration governance and release planning, overseeing testing and deployment into production. Oversee integrations, data loads and migration approaches between Workday and internal and external systems. Define HR data standards and implement data...

Contract Senior WordPress Consultant £400 per day - Outside IR35 6 Months Initial Term Remote First (Leeds 1 Day Per Week) I'm currently partnered with an AI-native consultancy delivering a major digital transformation programme for a brilliant end client. A key workstream within the programme focuses on consolidating multiple existing websites into a single WordPress platform, creating a more streamlined user experience while simplifying content management and publishing processes across the organisation. They're looking for an experienced Senior WordPress Technical Consultant to join the project and play a leading role in shaping the technical approach, architecture and delivery of the new platform. What You'll Be Doing Leading the technical discovery and design of a large-scale WordPress consolidation programme Assessing existing websites, content structures, integrations and publishing workflows Designing scalable, secure and maintainable...

Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful...

Linux Engineer 3-month contract (initially) Remote Working Outside-IR35 Market Rates (c£500 to £525 per day) The Opportunity: We are seeking an experienced Linux Engineer to support the remediation, migration and security improvement of critical Linux-based services within a public sector environment. The role will involve upgrading Debian production environments, migrating an existing Solaris/HSCN service to a replacement Red Hat Enterprise Linux (RHEL) platform, strengthening SSH/SFTP security and improving automation, monitoring and operational supportability. Skills and Experience: Strong Linux systems administration and engineering experience. Hands-on experience with Debian and Red Hat Enterprise Linux (RHEL). Experience supporting production upgrades, service migrations and cutovers. Strong knowledge of SSH/SFTP, Linux security and account management. Scripting and automation skills, alongside monitoring, troubleshooting and technical documentation. This is...

Solution Architect 3-month contract (initially) Remote Working Outside-IR35 Market Rates (c£540 to £560 per day) The Opportunity: We are seeking an experienced Solution Architect to support a public sector organisation delivering critical digital services with a strong software engineering background who can turn complex requirements into clear designs and practical development tasks. Working alongside established delivery squads, you will design and assure technical solutions, resolve complex integration challenges and translate architecture into actionable engineering work and shape solutions across interconnected platforms and external services. Your work will span API design, systems integration, platform enhancements and technical migrations, taking solutions from initial design through assurance and into implementation. Skills and Experience: Proven Solution Architecture experience combined with a strong software engineering background. Expertise in API design,...

Business Analyst (TOM) - Must be Security Cleared - Remote - £575 outside IR35 - 3 months initially Exalto consulting are currently recruiting for a contract business analyst, this is to start immediately on a project, outside IR35, remote working, initial 3 month contract, you must hold current valid and transferrable Security Clearance Core Competencies Experience identifying opportunities for workflow automation, self‑service, AI‑enabled decision support, or knowledge automation within business processes. Process modelling and optimisation (BPMN 2.0, SIPOC, value stream mapping). Production of high‑quality documentation: requirements, user stories, acceptance criteria, business cases, process maps, data flows. Ability to articulate AI‑related requirements, including data inputs/outputs, decision logic, and ethical considerations. Experienced in Agile, Waterfall and hybrid delivery. Supports test planning, UAT, and traceability, including validation of...

Technical Delivery Lead Location: London Contract Type: Contract, Outside IR35 Rate: £400 to £450 per day, Outside IR35 Security Clearance: Active SC, SC eligible, Start Date: ASAP About Scrumconnect Consulting Scrumconnect Consulting is a leading UK digital and technology consultancy specialising in delivering impactful, user-centred services for the public sector. We work at the heart of government transformation, partnering with central government departments, agencies and local authorities to design and deliver digital products and services that make a real difference to citizens lives. With a team of over 125 engineers, architects, delivery professionals and designers, we bring deep Government Digital Service (GDS) expertise, a strong delivery culture and a commitment to delivering high-quality outcomes the right way. We are proud that 42% of our organisation is women, and we continue to build diverse, inclusive teams that reflect the communities we serve. Role Overview...

Business Analyst (TOM) - Must be Security Cleared - Remote - £575 outside IR35 - 3 months initially Exalto consulting are currently recruiting for a contract business analyst, this is to start immediately on a project, outside IR35, remote working, initial 3 month contract, you must hold current valid and transferrable Security Clearance Core Competencies Experience identifying opportunities for workflow automation, self service, AI enabled decision support, or knowledge automation within business processes. Process modelling and optimisation (BPMN 2.0, SIPOC, value stream mapping). Production of high quality documentation: requirements, user stories, acceptance criteria, business cases, process maps, data flows. Ability to articulate AI related requirements, including data inputs/outputs, decision logic, and ethical considerations. Experienced in Agile, Waterfall and hybrid delivery. Supports test planning, UAT, and traceability, including validation of...

Data/MI Business Analyst About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, we build innovative digital services that matter. Our teams work collaboratively to help organisations transform, improve performance and deliver high-quality digital solutions. Role Overview We are seeking an experienced Data/MI Business Analyst to join our team, working closely with business stakeholders, technical teams and data specialists to translate reporting and analytical needs into clear, well-defined requirements. You will investigate existing reports, datasets and data processes, identify data quality issues and gaps, and define the KPIs, metrics and specifications needed to support better management...