Outside Spy
London Area, United Kingdom
InX are delighted to be working alongside a growing SaaS organisation who are seeking an Interim Director of IT Support. This role is on a 9 month contract, outside of IR35. We are seeking an individual who has prior experience working in a SaaS environment, who has transformed an IT Support function. It is important to note that the support function is client facing, rather than internal, so prior experience leading a function that is customer centric is extremely important to this role. Key Requirements: Experience delivering IT support globally, 24/7 A customer-first mindset, measured on customer satisfaction ratings and reviews Experience supporting both on-premise and SaaS solutions Ability to support escalations at off-hours Ability to lead and execute internal change programs to drive both output improvement and efficiency Experience leveraging AI to provide a higher quality experience Ability to support Commercial team with SLA terms and negotiations...