16 customer service jobs found in Southampton

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Southampton client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Southampton client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service Desk /...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Southampton client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft...

Senior Service Designer (Telco) Up to £500 per day outside IR35 Newbury - Hybrid working A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space click apply for full job details

Senior Service Designer (Telco) Up to £500 per day outside IR35 Newbury - Hybrid working A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity. Key Responsibilities Lead the design of end-to-end services across digital and operational touchpoints Translate complex technical and business requirements into intuitive, user-centred service experiences Collaborate closely with cross-functional teams including product, engineering, and network specialists Map customer journeys, identify pain points, and drive continuous service improvement Facilitate workshops and stakeholder sessions to align on service vision and outcomes Ensure service design aligns with business goals, technical constraints,...

Senior Service Designer (Telco) Up to £500 per day outside IR35 Newbury - Hybrid working A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity. Key Responsibilities Lead the design of end-to-end services across digital and operational touchpoints Translate complex technical and business requirements into intuitive, user-centred service experiences Collaborate closely with cross-functional teams including product, engineering, and network specialists Map customer journeys, identify pain points, and drive continuous service improvement Facilitate workshops and stakeholder sessions to align on service vision and outcomes Ensure service design aligns with business goals, technical...

Location: Maidenhead (fully onsite) Duration: 6 month contract Outside IR35 Role details: Our client is looking for a Full-Lifecycle Systems Engineer to support their teams on advanced cryptographic and key‑management solutions that enable the secure exchange of critical information for customers operating at both tactical and strategic levels. You will work closely with multi‑disciplinary teams, often acting as the single point of Systems Engineering accountability on a project, applying a practical approach aligned to project size, risk, and maturity. The role requires confidence in making independent technical judgements, shaping the approach rather than simply following established frameworks. The ideal candidate will have a background in smaller organisations or SME-style project teams. Key Responsibilities: Own and deliver full lifecycle Systems Engineering activities on smaller to medium projects, from bid support through development, test,...

Location: Maidenhead (fully onsite) Duration: 6 month contract Outside IR35 Role details: Our client is looking for a Full-Lifecycle Systems Engineer to support their teams on advanced cryptographic and key‑management solutions that enable the secure exchange of critical information for customers operating at both tactical and strategic levels. You will work closely with multi‑disciplinary teams, often acting as the single point of Systems Engineering accountability on a project, applying a practical approach aligned to project size, risk, and maturity. The role requires confidence in making independent technical judgements, shaping the approach rather than simply following established frameworks. The ideal candidate will have a background in smaller organisations or SME-style project teams. Key Responsibilities: Own and deliver full lifecycle Systems Engineering activities on smaller to medium projects, from bid support through development, test,...

MERITUS are recruiting for a Technical Architect to join our client supporting major Central Government programmes, delivering secure, high-quality architecture solutions across complex IT environments. TECHNICAL ARCHITECT - OUTSIDE IR35 - £800 PER DAY - 12 MONTHS - ANDOVER (2 DAYS ONSITE PER WEEK) - TWO STAGE INTERVIEW PROCESS - SECTOR: CENTRAL GOVERNMENT / DEFENCE (SC CLEARANCE REQUIRED) As a Technical Architect, you will play a key role in designing and delivering best-in-class solutions that meet both business and technical requirements. You will ensure architectural integrity, alignment to strategy, and adherence to security and regulatory standards across the full project lifecycle. You will collaborate with multidisciplinary teams, providing technical leadership and governance while driving innovation and continuous improvement across large-scale, complex systems. Key Responsibilities: Lead the design and delivery of large-scale or...

Job Title: DV Cleared Commercial Support Location: Basingstoke (On-site) Rate: Up to £650 per day via an approved umbrella company Contract Duration: 6 months with possible extension Must be willing and eligible to go through the DV clearance process Our client, a leading organisation in the IT sector, is seeking a dedicated Commercial Support to join their team in Basingstoke. This is an excellent opportunity to support strategic contract management, ensuring compliance and risk mitigation across multiple projects. What You'll Be Doing Lead contract management, negotiations, and statements of work for governance approval. Collaborate with legal, sales, delivery, procurement, and finance teams to meet business objectives. Maintain contract documentation, ensuring adherence to governance policies. Support contract change processes, including templates for SOWs and change orders. Provide contract support for ongoing activities, including reporting and...

Cyber Security Project Manager Location: Remote Pay Rate: Circa £450 Per Day Outside IR35 I am working with a long-standing client who are one of the nation's leading solutions companies on an exciting Cyber Security Project Manager Opportunity with the telecommunications sector. This is an exciting opportunity to be at the forefront of large-scale security transformation projects, driving measurable risk reduction and regulatory alignment across highly regulated environments. About the Role. As Cyber Security Project Manager, you will oversee end-to-end delivery of security projects across multiple workstreams, ensuring they are scoped, planned, executed, and closed in line with agreed objectives, budgets, and timelines. You will coordinate cross-functional teams, vendors, and senior stakeholders to embed robust security controls and improve security posture. Your work will directly influence how large telecoms providers protect critical infrastructure, customer data,...

Cyber Security Project Manager Location: Remote Pay Rate: Circa £450 Per Day Outside IR35 I am working with a long-standing client who are one of the nation's leading solutions companies on an exciting Cyber Security Project Manager Opportunity with the telecommunications sector. This is an exciting opportunity to be at the forefront of large-scale security transformation projects, driving measurable risk reduction and regulatory alignment across highly regulated environments. About the Role. As Cyber Security Project Manager, you will oversee end-to-end delivery of security projects across multiple workstreams, ensuring they are scoped, planned, executed, and closed in line with agreed objectives, budgets, and timelines. You will coordinate cross-functional teams, vendors, and senior stakeholders to embed robust security controls and improve security posture. Your work will directly influence how large telecoms providers protect critical infrastructure,...

Network Engineer - Cisco Catalyst SD-WAN Engineer ( vManage) £330-£350/ Day- Outside IR35 3-6 Months Contract Newbury / Remote   A Senior Cisco Catalyst SD-WAN Engineer with Cisco vManage dashboards and APIs experience is required.  Understanding of routing protocols (BGP, OSPF), VRF-based segmentation, AAR, QoS design and enforcement, Security services (Firewall, IDS/IPS, URL filtering) etc. 3-6 Month Contract working remote (WFH) and travel on-site Newbury as needed (Hybrid).   Paying £330-£350/day per day (Outside IR35). Start ASAP ideally May 2026.   Flexibility is needed as you will be required to provide 24/7 Shift Rota. Required Skills & Experience Experience designing and operating Cisco Catalyst SD-WAN . Excellent understanding of routing protocols (BGP, OSPF), VRF-based segmentation, AAR, QoS design and enforcement, Security services (Firewall, IDS/IPS, URL filtering) etc. Hands-on experience with Cisco vManage...

Network Engineer - Cisco Catalyst SD-WAN Engineer ( vManage) £330-£350/ Day- Outside IR35 3-6 Months Contract Newbury / Remote A Senior Cisco Catalyst SD-WAN Engineer with Cisco vManage dashboards and APIs experience is required. Understanding of routing protocols (BGP, OSPF), VRF-based segmentation, AAR, QoS design and enforcement, Security services (Firewall, IDS/IPS, URL filtering) etc. 3-6 Month Contract working remote (WFH) and travel on-site Newbury as needed (Hybrid). Paying £330-£350/day per day (Outside IR35). Start ASAP ideally May 2026. Flexibility is needed as you will be required to provide 24/7 Shift Rota. Required Skills & Experience Experience designing and operating Cisco Catalyst SD-WAN . Excellent understanding of routing protocols (BGP, OSPF), VRF-based segmentation, AAR, QoS design and enforcement, Security services (Firewall, IDS/IPS, URL filtering) etc. Hands-on experience with Cisco vManage dashboards and APIs....

Network Engineer - Cisco Catalyst SD-WAN Engineer ( vManage) £330-£350/Day- Outside IR35 3-6 Months Contract Newbury/Remote A Senior Cisco Catalyst SD-WAN Engineer with Cisco vManage dashboards and APIs experience is required. Understanding of routing protocols (BGP, OSPF), VRF-based segmentation, AAR, QoS design and enforcement, Security services (Firewall, IDS/IPS, URL filtering) etc. 3-6 Month Contract working remote (WFH) and travel on-site Newbury as needed (Hybrid). Paying £330-£350/day per day (Outside IR35). Start ASAP ideally May 2026. Flexibility is needed as you will be required to provide 24/7 Shift Rota. Required Skills & Experience Experience designing and operating Cisco Catalyst SD-WAN . Excellent understanding of routing protocols (BGP, OSPF), VRF-based segmentation, AAR, QoS design and enforcement, Security services (Firewall, IDS/IPS, URL filtering) etc. Hands-on experience with Cisco vManage dashboards and APIs....

Full job description We’re looking for an EPOS & SCO Platform Engineer to build, configure, and support the in-store point of sale and self-checkout platforms across the estate. You’ll own the full lifecycle of Travel Money Kiosks, EPOS and Hospitality infrastructure, including till hardware, self-checkout units, peripherals, and backend systems—ensuring services are secure, compliant, resilient, and consistently deployed at scale. You’ll automate provisioning, configuration, updates, and monitoring so stores benefit from reliable transaction processing, seamless customer journeys, and minimal downtime. Success means stable retail operations, predictable performance, and confidence from store colleagues, product owners, and operations teams. This is a hybrid role where 3 days per week are expected on site in Bracknell. Requirements Role Responsibilities: Design, build, and maintain EPOS and SCO infrastructure (Tills,...