9 customer service jobs found in Manchester

Customer Operations Strategy Consultant required urgently for our Consultancy client based in the North West of England for an initial 4-6-week engagement in the Insurance, Life & Pensions sector . Our client is seeking an experienced Customer Operations Strategy Consultant to provide independent assurance and strategic guidance on a major customer operations transformation programme. This role is Outside IR35 and can be worked predominantly remotely, with occasional travel to the client site(s) in North West England. The client has already made significant progress in defining their customer operations strategy and is now looking for a senior-level consultant to conduct a comprehensive review, identify gaps, validate the approach, and help shape the next phase of their transformation roadmap. This is a high-impact engagement suited to a seasoned strategy professional with a strong track record of leading enterprise-wide customer operations transformation initiatives....

Senior ERP Project Manager needed on an interim basis in Derby. Contract: Initial 6 months Working Pattern: 3-4 days onsite per week Day Rate: £500-£550pd IR35: Outside IR35 The Opportunity: We are supporting an established manufacturing group looking for an experienced Interim Senior Project Manager to lead several business-critical ERP integration and technology transformation projects. The business operates across multiple companies, with ERP at the centre of its technology landscape. You will take ownership of multiple projects, driving delivery, managing stakeholders and ensuring systems work effectively together. This is a hands-on delivery role, requiring someone who can quickly understand business challenges, identify solutions and make things happen. Key Projects: CRM Integration: Lead the selection and implementation of a CRM and Quote Management System, ensuring effective integration with their ERP. AI Sales Order Automation: Oversee the...

.NET Solutions Architect | £500-£600/day | Outside IR35 | 6 Months East Midlands (2 Days Onsite) We're looking for a .NET Solutions Architect to support the development and modernisation of customer-facing digital platforms and business-critical applications. Ideally with a .Net developer background. Required: C# / .NET Azure Solution Architecture APIs & Microservices HLDs & Technical Design Agile delivery environments Desirable: Azure Functions, Service Bus, APIM SaaS platforms CRM integrations Retail, subscription or eCommerce environment 6-month initial contract, Outside IR35, with 2 days per week onsite in the East Midlands.

.NET Solutions Architect | £500-£600/day | Outside IR35 | 6 Months East Midlands (2 Days Onsite) We're looking for a .NET Solutions Architect to support the development and modernisation of customer-facing digital platforms and business-critical applications. Required: C# / .NET Azure Solution Architecture APIs & Microservices HLDs & Technical Design Agile delivery environments Desirable: Azure Functions, Service Bus, APIM SaaS platforms CRM integrations Retail, subscription or eCommerce environments 6-month initial contract, Outside IR35, with 2 days per week onsite in the East Midlands.

.NET Solutions Architect | £500-£600/day | Outside IR35 | 6 Months East Midlands (2 Days Onsite) We're looking for a .NET Solutions Architect to support the development and modernisation of customer-facing digital platforms and business-critical applications. Required: C#/.NET Azure Solution Architecture APIs & Microservices HLDs & Technical Design Agile delivery environments Desirable: Azure Functions, Service Bus, APIM SaaS platforms CRM integrations Retail, subscription or eCommerce environments 6-month initial contract, Outside IR35, with 2 days per week onsite in the East Midlands.

Full Stack Engineer - Manchester- Ecommerce Giant As a Full Stack Engineer on the Engage team, you will help customers understand and enjoy the benefits of theirbenefits and drive renewal, primarily on our web and app platforms, connecting to core systems. The role will be a full stack role, comprising Front End (MFE and BFF) and Back End functionality (Java Web Services). It will be deployed to a tailored version of the AWS tech stack. In this role, you will contribute to exciting, high-impact initiatives. You will help build and improve innovative features and you will have direct experience of using AI Agents in an Agile framework. Our preferred approach is for engineers to define specifications or intents (the what) plans (the how), specifications (acceptance criteria), and task (detailed tasks where the AI will need a steer') in a format an AI Agent can understand. The generated code will need to be reviewed, tested etc. and the Engineer will ultimately take overall...

Contract Senior WordPress Consultant £400 per day - Outside IR35 6 Months Initial Term Remote First (Leeds 1 Day Per Week) I'm currently partnered with an AI-native consultancy delivering a major digital transformation programme for a brilliant end client. A key workstream within the programme focuses on consolidating multiple existing websites into a single WordPress platform, creating a more streamlined user experience while simplifying content management and publishing processes across the organisation. They're looking for an experienced Senior WordPress Technical Consultant to join the project and play a leading role in shaping the technical approach, architecture and delivery of the new platform. What You'll Be Doing Leading the technical discovery and design of a large-scale WordPress consolidation programme Assessing existing websites, content structures, integrations and publishing workflows Designing scalable, secure and maintainable...

Senior Network Technical Delivery Manager - Network Remediation DURATION: 12 months LOCATION: Leeds preferred - Manchester, Halifax or Edinburgh also considered ONSITE REQUIREMENTS: Hybrid - minimum 2 days per week onsite. ENGAGEMENT TYPE: Outside IR35 Rate: £570 per day OUT OF HOURS: Evening, overnight and weekend change windows are required. Typically one out-of-hours change per week, with no more than two per week. Mid-week changes tend to be lower risk, with higher-risk changes taking place at weekends. LEGAL RIGHT TO WORK: Candidates must have the legal right to work in the UK. Sponsorship is not available for this role. Gibbs Consulting Summary Gibbs Consulting is supporting a major customer within the banking and financial services industry. We are seeking an experienced Senior Network Technical Delivery Manager to lead critical network remediation and infrastructure change across a large-scale enterprise environment. Job Overview The...

Up to £550 per day, 3 month remote contract, Outside IR35, Sanity Developer (CMS), Start asap *Heavy front end, done large builds, then moved into Sanity and has a few Sanity builds under their belt* A top digital/advertising agency are looking at a rebuild from Drupal onto Sanity (Enterprise) - Phase 2 Create (experience design, content strategy, design and content sprints, technical solution definition) and Phase 3 Build/Launch. You will have extensive digital/creative/advertising agency experience Deliverables: - Sanity content model and Studio configuration - structured content (200+ services, locations, resources), editorial workflows and roles. - Internationalisation - EN master with Simplified Chinese, Traditional Chinese and Spanish - Drupal to Sanity content migration - Front-end templates and components WCAG 2.2 AA - Integrations - HubSpot, Salesforce, GA4/GTM - AI search & guided wayfinding (Sanity) - embeddings-based search and AI-ready structured...