37 customer service jobs found in London

AI Engineer Location: London (2 days per week onsite) Contract: Initial 6 Month Contract - Outside IR35 Overview We're supporting a specialist AI consultancy delivering a large-scale AI transformation programme for a leading insurance organisation. They're looking for an experienced AI Engineer to design, build and deploy production-ready AI solutions using Large Language Models (LLMs). Working alongside the consultancy and end client, you'll develop AI agents and intelligent applications to automate employee onboarding, enhance claims and underwriting processes, improve customer support, and streamline internal operations. This is a hands-on role focused on building scalable, production-grade AI solutions that deliver real business impact. Responsibilities Design, build and deploy enterprise-grade AI applications using modern LLMs. Develop AI agents to automate employee onboarding, reducing manual effort and significantly improving the speed and...

Principal/Lead Dynamics 365 F&SCM Consultant - Finance - Day Rate Contract - Outside IR35 Company Description At Telefónica Tech  (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, AI Business Solutions, and Modern Workplace. Telefónica Tech, AI Business Solutions is proud to be a member of the Microsoft Inner Circle placing the organisation in the top 1% of partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses. Our people, with deep-rooted expertise and...

IT Support Analyst (1st/2nd Line) Day Rate: 150 - 200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain...

Junior Technical Support Analyst – Outside IR35 Contract Location: Canary Wharf, London (5 days onsite) Rate: £250-350 per day (Outside IR35) - Open to perm also Contract: 9–12 months initially We're supporting a leading global organisation in their search for a Technical Support Analyst to join a busy enterprise technology team. This is an excellent opportunity for someone with around 3–5 years' experience in an enterprise IT support environment who's looking to broaden their exposure within a large, fast-paced organisation. Working as part of a collaborative technology team, you'll provide operational support across a Microsoft estate, helping to maintain a high-quality service for users while supporting asset management, incident resolution and operational processes. Responsibilities Provide 1st and 2nd line technical support across Microsoft technologies Manage and resolve incidents, requests and service tickets using ServiceNow Support...

IT Support Analyst (1st/2nd Line) Day Rate: 150 - 200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain...

Role – Service Desk Engineer (DV Clearance) Location – Farnborough, 5 days a week Contract – Initial 6 months Rate - £300 to £350 per day Start – ASAP You must hold active DV Clearance to be eligible for this role. This role has been deemed Outside IR35. The Opportunity Our client is looking for a talented Service Desk Engineer to join their growing technical support team, providing essential IT support within a highly secure environment. This is an excellent opportunity for someone who enjoys solving technical problems, delivering outstanding customer service, and working with modern Microsoft technologies. You'll be part of a collaborative team supporting critical systems where your work will make a genuine operational impact. The Role As a Service Desk Engineer, you'll provide 1st and 2nd line technical support across a range of end-user devices, infrastructure, and business-critical services. You'll be responsible for resolving incidents,...

Salesforce Pre-Sales Solution Engineer Contract | £600-£700 per day | Outside IR35 | Initial 3 months Remote with occasional UK travel A global consulting organisation is seeking an experienced Salesforce Pre-Sales Solution Engineer to support enterprise Salesforce transformation opportunities across the UK. This is a customer-facing role focused on opportunity qualification, discovery, solution design and commercial bid support . Working closely with sales, architects and delivery teams, you'll help shape complex Salesforce solutions and support the successful conversion of new business opportunities. The ideal candidate will combine strong Salesforce expertise with consulting, stakeholder management and pre-sales experience. Key Responsibilities Lead customer discovery workshops, assessments and opportunity qualification Design end-to-end Salesforce solutions aligned to business and customer outcomes Produce solution roadmaps, architecture artefacts and...

Business Analyst Content Strategy, Contentful & Headless CMS We 're looking for an experienced Business Analyst with strong Contentful and headless CMS experience to join our Content Domain team and help shape the next phase of our enterprise content platform. You 'll play a key role in designing scalable content models, improving governance and enabling teams to maximise the capabilities of Contentful across multiple digital products and channels. This is a hybrid strategic and delivery-focused role, combining business analysis, structured content modelling and content system enablement. You'll help evolve the organisation from a centralised "content gatekeeper " model to a scalable, self-service approach that enables Product, UX and Engineering teams to move faster with greater consistency, confidence and reuse. Working closely with Product, Experience Design, Engineering and Platform teams, you'll help define scalable, reusable and API-ready content structures...

Job Title: Salesforce Architect - Financial Services Cloud Location: Fully remote/UK based Salary/Rate: £400/450 per day OUTSIDE IR35 Start Date: 10/08/2026 Job Type: Contract - 6 months Company Introduction We have an exciting opportunity now available with one of our cutting-edge boutique consultancy clients! They are currently looking for a skilled Salesforce Architect to join their team for a six-month contract. We are looking for an experienced Salesforce Architect to lead end-to-end implementations of Salesforce Financial Services Cloud (FSC). This hands-on role combines business consulting, solution architecture, and technical leadership, working closely with clients to deliver scalable, secure, and user-focused Salesforce solutions from discovery through to go-live. Key Responsibilities Lead the full Salesforce FSC implementation lifecycle, including Discovery, Design, Build, Test, Deployment, and Hypercare. Facilitate workshops to gather...

Full Stack Developer (Outside IR35) Contract Length: 6 Months Location: London (Remote) Hours: 40 Hours per Week Start Date: ASAP Overview Our client, a leading organisation within the insurance sector, is seeking an experienced Full Stack Frontend Developer to support the delivery of modern digital platforms and customer-facing applications. This role will focus on building intuitive, scalable, and high-performance user interfaces that support key insurance services, including customer portals, policy management, underwriting workflows, and claims-related journeys. Working within a cross-functional product team, you'll collaborate closely with backend engineers, architects, UX designers, and business stakeholders to deliver secure, data-driven solutions in a highly regulated environment. Tech Stack Frontend React TypeScript JavaScript (ES6+) HTML5 CSS3 Backend Exposure Node.js REST APIs GraphQL Nice to Have Next.js AI integrations...

Full Stack Developer (Outside IR35) Contract Length: 6 Months Location: London (Remote) Hours: 40 Hours per Week Start Date: ASAP Overview Our client, a leading organisation within the insurance sector, is seeking an experienced Full Stack Frontend Developer to support the delivery of modern digital platforms and customer-facing applications. This role will focus on building intuitive, scalable, and high-performance user interfaces that support key insurance services, including customer portals, policy management, underwriting workflows, and claims-related journeys. Working within a cross-functional product team, you'll collaborate closely with backend engineers, architects, UX designers, and business stakeholders to deliver secure, data-driven solutions in a highly regulated environment. Tech Stack Frontend React TypeScript JavaScript (ES6+) HTML5 CSS3 Backend Exposure Node.js REST APIs GraphQL Nice to Have Next.js AI integrations (OpenAI, Azure AI, or similar) Essential...

Greetings from Response Informatics!! We are currently hiring a Senior Testing Engineer for an exciting client engagement. Role: Senior Testing Engineer Location: London / Newbury / Birmingham / Manchester / Glasgow, UK (Hybrid) Positions: Contract (Outside IR35) Clearance: Active SC Clearance / Non SC KEY RESPONSIBILITIES: Own test design and execution for assigned workstreams across the client estate.  Review requirements, HLDs, LLDs and project documentation to identify test scenarios and coverage gaps.  Produce and peer-review test scripts, test cases and execution evidence to sign-off standard.  Lead defect triage, root-cause analysis and retest coordination across delivery, design, engineering and operations teams.  Validate System Integration, Functional, Non-Functional, Disaster Recovery and Operational Acceptance test coverage before execution windows open.  Provide technical guidance and mentoring to Test Engineers; raise the...

My client who are well known within the utilities industry are looking for a Business Transformation/Customer Journey Consultant to join their team on an initial 6 month contract role (outside ir35) The ideal candidate would have experience in: Customer journey mapping Business process mapping Customer experience and service design Business transformation and operating model design Facilitating workshops with senior stakeholders Gap analysis and prioritisation Change management and implementation planning Experience working in the utility experience This role will require you to be on site 2 days a week in their Surrey office Please feel free to apply directly or email me on (see below) GCS is acting as an Employment Business in relation to this vacancy.

Services Sales Coordinator Location: London (1/2 days a week) Contract: 6 months Rate: £300-£350 per day (Outside IR35) We're partnering with a leading global technology organisation to recruit an experienced Services Sales Coordinator to join their Professional Services team on an initial 6-month contract. This role sits at the heart of the Professional Services Sales function, supporting the sales process from initial customer engagement through to project handover. Working closely with Account Managers, Professional Services Consultants and Project Managers, you'll coordinate services opportunities, prepare customer proposals and ensure everything is in place before work moves into delivery. Key Responsibilities Support the Professional Services Sales team throughout the sales life cycle. Coordinate Professional Services opportunities from initial enquiry through to project handover. Work with Account Managers to understand customer requirements and...

Services Sales Coordinator Location: London (1/2 days a week) Contract: 6 Months Rate: £300- £350 per day (Outside IR35) We 're partnering with a leading global technology organisation to recruit an experienced Services Sales Coordinator to join their Professional Services team on an initial 6-month contract. This role sits at the heart of the Professional Services Sales function, supporting the sales process from initial customer engagement through to project handover. Working closely with Account Managers, Professional Services Consultants and Project Managers, you 'll coordinate services opportunities, prepare customer proposals and ensure everything is in place before work moves into delivery. Key Responsibilities Support the Professional Services Sales team throughout the sales lifecycle. Coordinate Professional Services opportunities from initial enquiry through to project handover. Work with Account...

Senior Digital Analyst/Digital Analytics Consultant/Web Analytics Manager/Digital Analytics Manager/Head of Analytics/Head of Digital Analytics New & urgent Outside IR35 contract opportunity - Senior Digital Analyst/Digital Analytics Consultant - £600 p/d - 6 month initial contract - FinTech - Highly remote - 1 or 2 days per month in Bristol We've partnered with an awesome FinTech brand who are looking to bring a top quality Senior Digital Analyst with expertise in Adobe or Google Analytics to help drive better outcomes from a range of data, across the spectrum of digital channels on a some of their critical customer journeys. You'll be working with cross functional mobile and web teams to help improve the overall user experience by using Google/Adobe/Amplitude and SQL Responsibilities: Acting as a trusted partner for the business to help drive better outcomes in Digital journeys through a range of data from across our channels. Help drive best practice and bring...

One of our media clients is looking for a Senior NetSuite Developer to support a wider NetSuite ERP implementation. Role: Senior NetSuite Developer (Procure-to-Pay) Location: Hybrid with 2-3 days a week in Central London Contract: Initial 3 months (Outside IR35) Day Rate: £540-£640pd Outside IR35 Start: ASAP/urgent requirement Company We are supporting a global organisation undergoing a significant finance transformation programme, centred on enhancing and scaling its NetSuite ERP environment. Operating across multiple international markets, the business is investing heavily in automation, systems integration, and process improvement to support continued growth and operational efficiency. The organisation has an established internal NetSuite leadership and architecture capability and is now looking to strengthen its development function with an experienced technical specialist who can translate solution designs into scalable, production-ready outcomes....

Senior Software Engineer - Pricing & Availability (Node/React/.Net) We're supporting a high-traffic global travel and E-commerce platform in its search for a Senior Software Engineer to strengthen its pricing and availability systems. This is a hands-on contract role focused on improving the performance, reliability and scalability of a complex transactional platform processing millions of customer searches across multiple international markets. What you'll be working on: Building and improving pricing, quote-caching and availability services Designing resilient APIs and integration patterns Tackling latency, performance and infrastructure cost challenges Managing the trade-off between pricing freshness and cache efficiency Improving observability through monitoring, tracing and meaningful metrics Working alongside teams responsible for third-party integrations and booking systems Using AI coding tools as part of your day-to-day engineering workflow What...

React Native Engineer/React Native Developer/Senior React Native Developer/Senior Mobile Developer - React Native We've partnered with well known FinTech who are on a complex transformation programme across their mobile apps, web platform and entire technology stack. They want to improve the functionality of a couple of their core products on their mobile app. So we are looking for experienced React Native Developer to join this major digital transformation programme. You'll play a key role in enhancing and modernising mobile applications across iOS and Android , delivering new features, improving performance, and helping create a seamless customer experience. Key Responsibilities Develop and enhance mobile applications using React Native . Deliver new functionality and improve existing user journeys across iOS and Android platforms. Work closely with Product, UX/UI, Engineering, and QA teams to deliver high-quality solutions. Optimise application performance,...

React Native Engineer / React Native Developer / Senior React Native Developer / Senior Mobile Developer - React Native We 've partnered with well known FinTech who are on a complex transformation programme across their mobile apps, web platform and entire technology stack. They want to improve the functionality of a couple of their core products on their mobile app. So we are looking for experienced React Native Developer to join this major digital transformation programme. You 'll play a key role in enhancing and modernising mobile applications across iOS and Android , delivering new features, improving performance, and helping create a seamless customer experience. Key Responsibilities Develop and enhance mobile applications using React Native . Deliver new functionality and improve existing user journeys across iOS and Android platforms. Work closely with Product, UX/UI, Engineering, and QA teams to deliver high-quality solutions....