35 customer service jobs found in London

Solution Architect - MS Dynamics, Power Platform - Higher Education Greater London, Hybrid Contract, outside IR35 £Competitive daily rate Key words: MS Dynamics, M365, D365, Higher Education, Dynamics CRM, Power Platform, Power Automate We are seeking an experienced Solution Architect to head the technical direction of a major modernisation program for our higher education industry client. Utilising Azure tools and working on MS Dynamics and other CRM technologies used in the Not For Profit/Education/Charity/Public Sector. Core Responsibilities: Design technical architecture/solution architecture for wider Dynamics CRM Implementation Understand and work with integration management teams, developers etc Experience required: Higher Education/Further Education Industry experience Ability to produce integration designs in line with the wider enterprise and solution architecture designs, patterns and principles Proven experience as...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background...

Business Analyst - Insurance Claims | £400 Per Day (Outside IR35) We're working with one of the UK’s most prestigious insurance powerhouses on this exciting opportunity. They are a market leader in risk management and are currently undergoing a massive digital overhaul of their core service offerings. Step into a high-impact Claims Transformation Programme where you will lead the charge in integrating cutting-edge claims automation tools with core policy administration and payment platforms. This is a chance to drive automation-led solutions in a fast-paced Agile environment, utilizing technologies like SQL, Jira, and Confluence to reshape customer outcomes. The Role Lead deep-dive analysis of current E2E claims processes to identify bottlenecks and opportunities for intelligent automation. Map complex To-Be future-state solutions that enhance control, compliance, and speed of delivery within a regulated environment. Act as the bridge between internal stakeholders...

Role: AWS Engineer + Go programming Location :London Contract : 6 Months + Extension Type : outside IR35 Maintain and improve AWS cloud infrastructure for 24/7 bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, or Go Build and support cloud platforms for application developers, improving SDLC and developer experience Manage vendor relationships and coordinate project efforts across business areas Participate in on-call rotation to support platform reliability Required Qualifications, Capabilities, and Skills: Hands-on experience with AWS and infrastructure as code (Terraform) Understanding of AWS networking concepts Analytical and problem-solving abilities Working knowledge of Kubernetes cluster operations (EKS) Experience with...

Service Management Consultant (Service Desk), £540 per day outside IR35 3 months initially, Remote Working & London Bench IT require an experienced Service Management Consultant to focus on the Service Desk to conduct a full operational review, identify performance gaps, and lead the transformation of the service desk through process optimisation, automation, AI integration, and modern tooling to deliver measurable improvements in user experience, efficiency, and cost-effectiveness. The successful resource should have the skills and experience included below. Please note this role is working 2-3 days per week in London. Experience: Proven record of delivering against IT Service Management (ITSM) Proven track record leading service desk transformation initiatives Deep knowledge of ITIL (ITIL4 certification preferred) Experience with leading ITSM platforms (ServiceNow, Jira SM, etc.) Strong analytical and data-driven decision-making capability...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background working with Managed...

OUTSIDE IR35 CONTRACT Duration - 9-12 Months ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Lead Technical Specialist RF Engineer on a contract basis. Key Responsibilities Act as a technical advisor throughout the sales cycle, supporting customer engagement and delivering solution designs, bills of materials, and technical documentation Partner with business leaders and sales teams to support strategy execution through technical guidance, coaching and mentorship Collaborate with internal technical resource teams to efficiently deliver project outcomes and improve turnaround times Maintain current knowledge of system architectures and emerging technologies to provide relevant, customer-focused solutions Build and manage relationships with technology partners and vendors to support solution development and market positioning Deliver technical presentations, training sessions, and...

OUTSIDE IR35 CONTRACT Duration - 9-12 Months ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Lead Technical Specialist RF Engineer on a contract basis. Key Responsibilities Act as a technical advisor throughout the sales cycle, supporting customer engagement and delivering solution designs, bills of materials, and technical documentation Partner with business leaders and sales teams to support strategy execution through technical guidance, coaching, and mentorship Collaborate with internal technical resource teams to efficiently deliver project outcomes and improve turnaround times Maintain current knowledge of system architectures and emerging technologies to provide relevant, customer-focused solutions Build and manage relationships with technology partners and vendors to support solution development and market positioning Deliver technical presentations, training sessions,...

OUTSIDE IR35 CONTRACT Duration - 9-12 Months ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Lead Technical Specialist RF Engineer on a contract basis. Key Responsibilities Act as a technical advisor throughout the sales cycle, supporting customer engagement and delivering solution designs, bills of materials, and technical documentation Partner with business leaders and sales teams to support strategy execution through technical guidance, coaching and mentorship Collaborate with internal technical resource teams to efficiently deliver project outcomes and improve turnaround times Maintain current knowledge of system architectures and emerging technologies to provide relevant, customer-focused solutions Build and manage relationships with technology partners and vendors to support solution development and market positioning Deliver technical presentations, training sessions, and...

Eckoh  is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. What do we do? As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is...

Full job description Eckoh  is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. What do we do? As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement...

Senior AWS Engineer - Up to £500 per day 6 month initial contract Fully Remote - UK Based Outside IR35 Role Overview We are seeking an experienced Senior AWS Engineer to join our Professional Services delivery team on a fixed term basis to support the delivery of a major AWS migration and separation programme for an enterprise customer. This role will form part of a multi-disciplinary delivery team working alongside Solution Architects, Project Managers, and customer technical stakeholders to build, migrate, and deploy AWS infrastructure and application services as part of a structured separation of an existing hybrid estate into a new AWS Organisation. The successful candidate will play a hands-on role in delivering landing zone implementation, networking build activities, server migration, and application platform deployment using Infrastructure as Code (IaC) approaches. This is a customer-facing delivery role within a professional services consultancy...

Change Manager - Transformation Programme Hybrid/Travel Required Outside IR35 - 6+ months We're supporting a large, customer-facing organisation undergoing a major multi-year transformation and are looking for an experienced Change Manager to drive business adoption and operational change across the organisation. This role is well suited to someone who is comfortable operating in environments where product, service and change maturity are still developing, and where practical, business-led change is critical to success. Experience within hospitality, leisure or retail environments is essential, particularly where operations are distributed across multiple sites. Key Responsibilities Lead and shape the change management approach across a complex transformation landscape Convert high-level requirements into structured change plans and roadmaps Work closely with the business to embed change and establish business change champions Support change across multiple...

- Lead the architecture, design and assurance of Fortinet SD-WAN solution - Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards - Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security - Ensure solutions meet security, compliance, performance and availability requirements - Support ITHC and penetration test remediation across network and security components - Oversee integration and assurance of network logging and visibility into SIEM/SOC platform - Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues - Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for the duration of the engagement - Deliver fully assured and validated network architectures that...

- Lead the architecture, design and assurance of Fortinet SD-WAN solution - Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards - Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security - Ensure solutions meet security, compliance, performance and availability requirements - Support ITHC and penetration test remediation across network and security components - Oversee integration and assurance of network logging and visibility into SIEM/SOC platform - Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues - Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for the duration of the engagement - Deliver fully assured and validated network architectures that...

Senior Flutter Developer - Outside IR35 - Contract A rare opportunity to join our fast-growing technology company selling high-value software development services. An ideal role for an experienced and dynamic developer who wants to be involved with an exciting and challenging project. Must have Several years of experience developing customer-facing mobile apps for both iOS and Android, using Flutter. Experience working as part of a team (including tools to support collaboration, such as git and user story management software) Experience working closely with other job roles, such as designers and product owners Nice to have Experience with mobile back-end development / Node Experience of CI/CD/DevOps for mobile apps Experience collaborating with clients or stakeholders, including clarifying requirements and presenting work at sprint demos Have experience delivering great outcomes for clients in an agency or professional services firm Your...

Senior AI Engineer | £700/day Outside IR35 | 6-Month Contract Industry: Technology / Capital Markets Location: London - 3 days in office Job Type: Contract Our client, a forward-thinking technology organisation, is seeking a Senior AI Engineer to join a team building production-grade AI systems powered by large language models (LLMs). You will work closely with software engineers and product stakeholders to design, develop, and deploy scalable AI applications, focusing on multi-agent orchestration, intelligent tool integration, and reliable production workflows. Responsibilities Design and implement LLM-powered AI systems, including RAG pipelines, vector/knowledge databases, and agentic frameworks. Build and maintain production-grade AI applications with clean code, APIs, data pipelines, and robust error handling. Develop and maintain evaluation frameworks to measure and monitor system performance, accuracy, and reliability. Implement feedback loops...