37 customer service jobs found in London

Solution Architect - MS Dynamics, Power Platform - Higher Education Greater London, Hybrid Contract, outside IR35 £Competitive daily rate Key words: MS Dynamics, M365, D365, Higher Education, Dynamics CRM, Power Platform, Power Automate We are seeking an experienced Solution Architect to head the technical direction of a major modernisation program for our higher education industry client. Utilising Azure tools and working on MS Dynamics and other CRM technologies used in the Not For Profit/Education/Charity/Public Sector. Core Responsibilities: Design technical architecture/solution architecture for wider Dynamics CRM Implementation Understand and work with integration management teams, developers etc Experience required: Higher Education/Further Education Industry experience Ability to produce integration designs in line with the wider enterprise and solution architecture designs, patterns and principles Proven experience as...

Job Details: 6 month contract - Outside IR35 EDI Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal departments and external partners Act as a consultative...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of...

Role: AWS Engineer + Go programming Location :London Contract : 6 Months + Extension Type : outside IR35 Maintain and improve AWS cloud infrastructure for 24/7 bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, or Go Build and support cloud platforms for application developers, improving SDLC and developer experience Manage vendor relationships and coordinate project efforts across business areas Participate in on-call rotation to support platform reliability Required Qualifications, Capabilities, and Skills: Hands-on experience with AWS and infrastructure as code (Terraform) Understanding of AWS networking concepts Analytical and problem-solving abilities Working knowledge of Kubernetes cluster operations (EKS) Experience with...

Service Management Consultant (Service Desk), £540 per day outside IR35 3 months initially, Remote Working & London Bench IT require an experienced Service Management Consultant to focus on the Service Desk to conduct a full operational review, identify performance gaps, and lead the transformation of the service desk through process optimisation, automation, AI integration, and modern tooling to deliver measurable improvements in user experience, efficiency, and cost-effectiveness. The successful resource should have the skills and experience included below. Please note this role is working 2-3 days per week in London. Experience: Proven record of delivering against IT Service Management (ITSM) Proven track record leading service desk transformation initiatives Deep knowledge of ITIL (ITIL4 certification preferred) Experience with leading ITSM platforms (ServiceNow, Jira SM, etc.) Strong analytical and data-driven decision-making capability...

⚡ Senior Product Manager – MarTech 📍 London (Hybrid, 1–2 days per week) 💰 £85,000 – £100,000 + up to 15% bonus + great benefits 📄 Permanent OR 6 month contract option £400-£475 p/day Outside IR35 I’m partnered with a well-established, customer-focused organisation undergoing a major digital and product transformation. They operate across multiple consumer service categories and are investing heavily in improving how they engage and communicate with their customers. The business has a complex, MarTech and communications ecosystem spanning CRM, email, SMS, in-app, and direct mail. They need someone to rationalise the tech, reduce complexity, unlock self-serve for internal marketing teams, and move toward a unified, automated communications strategy. This is a high-visibility role sitting within the Customer Experience pillar, with genuine scope to make a lasting commercial impact. The Role You'll take full ownership of the customer communications tech...

Service Transition Consultant £500 - £580/day | Outside IR35 | 3 months | Hybrid (London/Kent travel) Some transition roles are about coordination. This one is about ownership. You'll be the person responsible for making sure complex MSP services land properly, across two enterprise customers, both going through significant change. No hiding behind process. No passing things sideways - you'll own it. What's the role really about? This is a hands-on Service Transition role within an MSP environment, working across: A greenfield, heavily regulated client going through a full separation and rebuild An existing enterprise customer expanding services and transitioning from an incumbent provider Two different challenges. One expectation: deliver a smooth, structured transition into live service. What's in it for you? Rate : £500 - £580/day IR35 : Outside IR35 Duration : 3 months (likely extension on one of the workstreams) Environment :...

Our requirement is part of a managed service with a strategic customer where we require an experienced Operational Technology Programme Manager to join the Information Security Portfolio with active and new Prgrammes/Projects. START: 01/06/2026 DURATION: 12 MONTHS RATE: £550 - £700 PER DAY (OUTSIDE IR35) LOCATION: HYBRID - (LONDON 2 DAYS PER WEEK) + INTERNATIONAL TRAVEL CLEARANCE: DV The OT Security Programme Manager is responsible for managing the planning, coordination, and delivery of security control implementation across strategic and site-based Operational Technology (OT) projects. As the Programme Manager for OT security initiatives, they will lead control implementation, drive cross-departmental collaboration, and maintain strong stakeholder and supplier relationships. The successful candidate will provide oversight to ensure all programme activities meet regulatory requirements, industry best practices, and organisational goals, while promoting accountability, and...

Open as a 12 months Fixed term contract OR a 6 month Outside IR35 contract (FTC is customer preference) 80 K GBP/Annum for FTC/450 GBP/Day (Outside IR35) for freelance Overview An experienced Technical Architect with strong expertise in system architecture, microservices, Graph databases, and network OSS technologies including NETCONF, RESTCONF, and IETF YANG models . The role involves designing scalable OSS platforms, network automation systems, and data architectures using modern microservices and workflow orchestration frameworks. Key Responsibilities Design and architect scalable OSS/Network Automation platforms . Define microservices architecture , system integrations, and data flows. Design Graph DB based network topology/inventory/service modelling systems . Architect event-driven systems using Kafka . Design and implement workflow orchestration using Argo Workflows . Define API architecture, API Gateway, GraphQL interfaces . Work...

OUTSIDE IR35 CONTRACT Duration - 9-12 Months ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Lead Technical Specialist RF Engineer on a contract basis. Key Responsibilities Act as a technical advisor throughout the sales cycle, supporting customer engagement and delivering solution designs, bills of materials, and technical documentation Partner with business leaders and sales teams to support strategy execution through technical guidance, coaching and mentorship Collaborate with internal technical resource teams to efficiently deliver project outcomes and improve turnaround times Maintain current knowledge of system architectures and emerging technologies to provide relevant, customer-focused solutions Build and manage relationships with technology partners and vendors to support solution development and market positioning Deliver technical presentations, training sessions, and...

OUTSIDE IR35 CONTRACT Duration - 9-12 Months ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Lead Technical Specialist RF Engineer on a contract basis. Key Responsibilities Act as a technical advisor throughout the sales cycle, supporting customer engagement and delivering solution designs, bills of materials, and technical documentation Partner with business leaders and sales teams to support strategy execution through technical guidance, coaching, and mentorship Collaborate with internal technical resource teams to efficiently deliver project outcomes and improve turnaround times Maintain current knowledge of system architectures and emerging technologies to provide relevant, customer-focused solutions Build and manage relationships with technology partners and vendors to support solution development and market positioning Deliver technical presentations, training sessions,...

OUTSIDE IR35 CONTRACT Duration - 9-12 Months ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Lead Technical Specialist RF Engineer on a contract basis. Key Responsibilities Act as a technical advisor throughout the sales cycle, supporting customer engagement and delivering solution designs, bills of materials, and technical documentation Partner with business leaders and sales teams to support strategy execution through technical guidance, coaching and mentorship Collaborate with internal technical resource teams to efficiently deliver project outcomes and improve turnaround times Maintain current knowledge of system architectures and emerging technologies to provide relevant, customer-focused solutions Build and manage relationships with technology partners and vendors to support solution development and market positioning Deliver technical presentations, training sessions, and...

System Administrator (Security Clearance Required) Contract Role | North West London, UK - Onsite - Outside IR35 £30 - £35 per hour A strong opportunity has arisen for an experienced System Administrator to support a CIS operations within a highly specialised technical environment in North West London . This role will suit a technically strong infrastructure professional with experience across virtualisation, server technologies, storage, imaging, and operational support , ideally within complex or mission-critical environments. The successful individual will play a key role in supporting assigned systems, maintaining technical documentation, and assisting with installations and surveys. The Role As a System Administrator, you will support the delivery, administration, and ongoing improvement of hardware and software across assigned systems. You will work closely with the Lead Section Head, technicians, engineers, and wider technical teams to help maintain...

Senior AWS Engineer - Up to £500 per day 6 month initial contract Fully Remote - UK Based Outside IR35 Role Overview We are seeking an experienced Senior AWS Engineer to join our Professional Services delivery team on a fixed term basis to support the delivery of a major AWS migration and separation programme for an enterprise customer. This role will form part of a multi-disciplinary delivery team working alongside Solution Architects, Project Managers, and customer technical stakeholders to build, migrate, and deploy AWS infrastructure and application services as part of a structured separation of an existing hybrid estate into a new AWS Organisation. The successful candidate will play a hands-on role in delivering landing zone implementation, networking build activities, server migration, and application platform deployment using Infrastructure as Code (IaC) approaches. This is a customer-facing delivery role within a professional services consultancy...

Change Manager - Transformation Programme Hybrid/Travel Required Outside IR35 - 6+ months We're supporting a large, customer-facing organisation undergoing a major multi-year transformation and are looking for an experienced Change Manager to drive business adoption and operational change across the organisation. This role is well suited to someone who is comfortable operating in environments where product, service and change maturity are still developing, and where practical, business-led change is critical to success. Experience within hospitality, leisure or retail environments is essential, particularly where operations are distributed across multiple sites. Key Responsibilities Lead and shape the change management approach across a complex transformation landscape Convert high-level requirements into structured change plans and roadmaps Work closely with the business to embed change and establish business change champions Support change across multiple...

- Lead the architecture, design and assurance of Fortinet SD-WAN solution - Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards - Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security - Ensure solutions meet security, compliance, performance and availability requirements - Support ITHC and penetration test remediation across network and security components - Oversee integration and assurance of network logging and visibility into SIEM/SOC platform - Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues - Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for the duration of the engagement - Deliver fully assured and validated network architectures that...

- Lead the architecture, design and assurance of Fortinet SD-WAN solution - Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards - Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security - Ensure solutions meet security, compliance, performance and availability requirements - Support ITHC and penetration test remediation across network and security components - Oversee integration and assurance of network logging and visibility into SIEM/SOC platform - Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues - Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for the duration of the engagement - Deliver fully assured and validated network architectures that...

Head of IT Service Desk About the Role We are seeking an experienced and driven Head of Service Desk to lead and transform our IT support function. This is a key leadership role responsible for delivering high-quality service desk operations, driving continuous improvement, and ensuring an exceptional user experience across the organisation. Outside IR35 Hybrid working Key Responsibilities Lead, mentor, and develop the Service Desk team to deliver outstanding support services Own and evolve Service Desk strategy, aligning with wider IT and business objectives Drive process improvement initiatives to enhance efficiency, service quality, and customer satisfaction Ensure adherence to ITIL best practices, including Incident, Problem, Change, and Service Request Management Monitor and report on KPIs, SLAs, and performance metrics, taking proactive steps to improve outcomes Collaborate with internal stakeholders to identify service gaps and implement effective...

Head of IT Service Desk About the Role We are seeking an experienced and driven Head of Service Desk to lead and transform our IT support function. This is a key leadership role responsible for delivering high-quality service desk operations, driving continuous improvement, and ensuring an exceptional user experience across the organisation. Outside IR35 Hybrid working Key Responsibilities Lead, mentor, and develop the Service Desk team to deliver outstanding support services Own and evolve Service Desk strategy, aligning with wider IT and business objectives Drive process improvement initiatives to enhance efficiency, service quality, and customer satisfaction Ensure adherence to ITIL best practices, including Incident, Problem, Change, and Service Request Management Monitor and report on KPIs, SLAs, and performance metrics, taking proactive steps to improve outcomes Collaborate with internal stakeholders to identify service...

My client is a IT consultancy working with a government body who are recruiting for a ServiceNow Developer with experience on SPM and IRM/GRC modules Due to the nature of this role it will require active SC Clearance, Please do not apply if you do not hold active SC. 3/4 days per week in Milton Keynes Outside IR35 day rate on offer. ASAP - 31/08/26 Brief overview of role: The Technical Consultant is responsible for designing and delivering high quality ServiceNow technical solutions that meet customer business requirements. The role provides expert advice and guidance on ServiceNow implementation and technical best practices, working collaboratively with customers and internal teams to ensure successful delivery outcomes. Accountabilities (include % of time): Design and deliver ServiceNow technical solutions aligned to customer business and process requirements Deliver high quality ServiceNow implementations in line with coding and design standards...