45 customer service jobs found in London

Technical Support Analyst – Outside IR35 Contract Location: London (Canary Wharf area) Rate: £400–445 per day Outside IR35 Contract: 9–12 Months Initial Working Pattern: 5 Days Onsite We are currently supporting a major enterprise organisation looking to appoint a Technical Support Analyst to join a long-term technology programme within a fast-paced corporate environment. This role sits within a highly collaborative end-user technology function and will involve a mix of technical support, asset management, operational coordination and technology risk/governance support across an enterprise Microsoft environment. The successful consultant will be hands-on, proactive and comfortable operating within a structured enterprise setting supporting both UK and international teams. Key Responsibilities: • Provide hands-on IT support across desktop, collaboration and end-user technologies • Manage and resolve incidents, requests and escalations through ServiceNow •...

Initial 6 month contact Up to £600/day (Outside IR35) 4 days on-cite per week (Central London) This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You'll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial 6 month Contract Rate: Up to £600/day (Outside IR35) Working Arrangement: 4 days on-site per week Office Location: Central London The Role: Lead the modernisation of the Ivanti ITSM platform , identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA to enhance service delivery Develop...

Front End Developer - React/TypeScript Outside IR35 Contract Up to £400 per day Initial 3-6 Month Contract | Immediate Start - 1 day a week in London We're working with a well-established retail business currently undergoing a major internal transformation programme and they're looking for a Senior Full Stack Developer to join immediately on an Outside IR35 contract basis. The business has been operating successfully for over 10 years and combines the stability of an established company with the pace and culture of a start-up environment. Decisions happen quickly, there's very little hierarchy, and engineers are trusted to own delivery and make an impact. This role will focus heavily on building modern internal applications and operational tooling that support large-scale scheduling, optimisation and customer service functions across the business. The Role You'll play a key role in developing modern React-based internal applications alongside supporting .NET Back...

ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module. You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Hybrid work in London OUTSIDE IR35 / £500 - £600 per day 6 months  contract with extension (long-term project) Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life-cycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST,...

Applications Lead - £400 per day - £500 per day – OUTSIDE IR35 - London (Hybrid) Overview We’re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems Ensure all tickets – particularly D365-related incidents and requests – are managed within agreed SLAs Act as the escalation point for complex D365 issues, working...

This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You’ll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial 6 month Contract Rate: Up to £600/day (Outside IR35) Working Arrangement: 4 days on-site per week Office Location: Central London The Role: Lead the modernisation of the Ivanti ITSM platform , identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA to enhance service delivery Develop dashboards, reporting, and analytics to support data-driven decisions Manage system performance,...

Applications Lead - £400 per day - £500 per day - OUTSIDE IR35 - London (Hybrid) Overview We're looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You'll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems Ensure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAs Act as the escalation point for complex D365 issues, working closely...

Initial 6 month contact Up to £600/day (Outside IR35) 4 days on-cite per week (Central London) This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You'll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial 6 month Contract Rate: Up to £600/day (Outside IR35) Working Arrangement: 4 days on-site per week Office Location: Central London The Role: Lead the modernisation of the Ivanti ITSM platform , identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA to enhance service delivery Develop...

Senior Full Stack Developer - .NET/React Outside IR35 Contract Up to £400 per day Initial 3-6 Month Contract | Immediate Start - 1 day a week in London We're working with a well-established retail business currently undergoing a major internal transformation programme and they're looking for a Senior Full Stack Developer to join immediately on an Outside IR35 contract basis. The business has been operating successfully for over 10 years and combines the stability of an established company with the pace and culture of a start-up environment. Decisions happen quickly, there's very little hierarchy, and engineers are trusted to own delivery and make an impact. This role will focus heavily on building modern internal applications and operational tooling that support large-scale scheduling, optimisation and customer service functions across the business. The Role You'll play a key role in developing modern React-based internal applications alongside supporting .NET...

Overview : A ServiceNow Telecommunications Service Management ( TSM ) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Governance & Mentorship: Guide developers, perform code reviews, and establish best...

Jira Service Management Consultant Outside IR35 Contract Mostly Remote (Occasional Travel to London) 3-6 Months (View to Extending) Immediate Requirement A fast-growing Technology organisation is building out its Enterprise Systems capability and is looking for a hands-on Jira Service Management Consultant to support enterprise workflow, ITSM and operational tooling initiatives. This is a fast-paced environment requiring someone who can operate autonomously, work closely with technical stakeholders and hit the ground running. Key Experience Jira Service Management (JSM) Atlassian ecosystem ITSM/Service Desk tooling Workflow automation and configuration Integrations and operational tooling CMDB/Assets/Insight experience beneficial Responsibilities Configure and optimise Jira Service Management environments Support workflow automation and service process improvements Work across enterprise systems and operational tooling Support integrations across...

Braze CRM Technical Consultant Location: London – one day per week in office (possible flex on this longer term). Type: Outside IR 35 - £350 to £450 –6 month rolling contract (with option to move to permenant) A global CRM consultancy is partnering with an enterprise retail company to support the execution and optimisation of CRM campaigns within Braze across Email, Push Notifications, SMS and WhatsApp channels. This is a hands-on production role focused on campaign delivery, template management, workflow optimisation and marketing automation operations within a global CRM environment. The ideal candidate will have strong Content, CMS and AEM (Adobe Experience Manager) skills with recent capabilites in Braze for drag & drop editing with HTML, CSS and JS. One Stage MS team interview to start ASAP Key Responsibilities Build, configure and deploy CRM campaigns within Braze Execute personalised customer journeys using segmentation, targeting and automation rules...

Applications Lead - £400 per day - £500 per day – OUTSIDE IR35 - London (Hybrid) Overview We’re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems Ensure all tickets – particularly D365-related incidents and requests – are managed within agreed SLAs Act as the escalation point for complex D365 issues, working closely...

Braze CRM Campaign Specialist Location: London – one day per week in office (possible flex on this longer term). Type: Outside IR 35 - £350 to £450 – 3 month rolling contract A global CRM consultancy is partnering with an enterprise retail company to support the execution and optimisation of CRM campaigns within Braze across Email, Push Notifications, SMS and WhatsApp channels. This is a hands-on production role focused on campaign delivery, template management, workflow optimisation and marketing automation operations within a global CRM environment. The ideal candidate will have strong Content, CMS and AEM skills with recent capabilites in Braze for drag & drop editing with HTML, CSS and JS. One Stage MS team interview to start ASAP Key Responsibilities Build, configure and deploy CRM campaigns within Braze Execute personalised customer journeys using segmentation, targeting and automation rules Support HTML/Liquid template creation and front-end campaign...

Applications Lead - £400 per day - £500 per day - OUTSIDE IR35 - London (Hybrid) Overview We're looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You'll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems Ensure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAs Act as the escalation point for complex...

Job Description Job Title : Desktop Support Technician Duration: 3-month contract Schedule: Mondays-Fridays Site address: Rochester, UK Language: Must be fluent in English DOJ: Immediate Type of Contract: Freelance Below is the scope of work for this role:   - Deploy SCCM/Intune custom images to new devices, ensuring all systems are properly configured for our environment. - Configure devices and core applications to align with organizational standards and user requirements. - Coordinate directly with users for replacement devices, facilitating smooth transitions and minimal disruption. - Customize user experience and applications as needed, addressing unique use cases or requests. - Provide 1st line user support, troubleshooting issues and delivering timely resolutions. - Maintain an accurate asset register, tracking the removal of old devices and the deployment of replacements. - Complete necessary software installations on both...

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. The purpose is to provide business continuity by performing timely on-site resolutions to a wide range of hardware and desktop issues that cannot always be effected remotely. Specifically, to the Jellycat Warehouse. You'll be; Providing IT support across desktop environments, warehouse systems, business applications and mobile computing, minimising disruption to business operations. Driving the creation, continual improvement and governance...

Job Title: Salesforce Developer (Contract - Outside IR35) Company: 167 Solutions Location: London (Hybrid) Day Rate: £400 - £500 per day Contract Length: 3 -6 months IR35 Status: Outside IR35 Start Date: ASAP About the Role 167 Solutions is partnering with a global organisation delivering both B2B and B2C services to recruit an experienced Salesforce Developer on an initial 3 -6 month contract. This is a hands-on role within a fast-paced, international environment, where you 'll play a key part in building, enhancing and optimising the Salesforce platform across multiple business lines. Operating across both B2B and B2C functions, you 'll work closely with business analysts, architects and stakeholders to deliver scalable, high-quality solutions that support a diverse customer base. This is an excellent opportunity for a developer who enjoys variety, autonomy and the chance to make a genuine impact at a global scale....

Job Title: Salesforce Business Analyst (Contract - Outside IR35) Company: 167 Solutions Location: London (Hybrid) Day Rate: £400 - £500 per day Contract Length: 3 -6 months IR35 Status: Outside IR35 Start Date: ASAP About the Role 167 Solutions is partnering with a global organisation delivering both B2B and B2C services to recruit an experienced Salesforce Business Analyst on an initial 3 -6 month contract. Acting as the vital bridge between business stakeholders and the technical delivery team, you 'll play a central role in shaping how the Salesforce platform supports the organisation 's diverse customer base. Working across both B2B and B2C functions, you 'll gather and translate requirements, map processes and ensure solutions are delivered to a high standard within a fast-paced, international environment. This is an ideal opportunity for a BA who thrives on stakeholder engagement, enjoys variety and wants to make...

General Job Description & Person Specification Adaptive Modeller - 12 month FTC Key Relationships: Finance Leadership Team, Financial Performance Team, Group Reporting and Tax, Support Function Heads and Business Managers, Modernisation Delivery Leads, Corporate Development & other Business Users. Job Summary: The role involves supporting Senior Adaptive Modellers in the continuous improvement and maintenance of a complex Workday Adaptive solution. Key responsibilities include providing technical support for BAU activities, maintaining and updating modelling solutions, assisting Super Users with data mappings, integrations, and system maintenance, and performing system health checks. Additionally, the role involves facilitating the development of the product roadmap, collaborating with the platform architecture team to develop and release end-user requirements, and providing technical expertise for system enhancements. Documentation and maintenance...