28 customer service jobs found in London

Servicenow Test Analyst - £300/£350 per day Outside IR35 - 6 month initial contract - Fully remote Sanderson is currently partnered with a business who require a ServiceNow Test Analyst who is responsible for ensuring the quality, functionality, and performance of all solutions deployed on the ServiceNow platform. This role involves end-to-end testing across various ServiceNow modules, leveraging a combination of manual and automated testing techniques. The analyst will work closely with developers, business analysts, and product owners in an Agile environment to deliver a reliable and high-quality user experience. Test Planning & Design Collaborate with Business Analysts and Product Owners to analyse requirements, user stories, and technical specifications. Define the test scope, objectives, and acceptance criteria for ServiceNow configurations, customisations, and integrations. Develop comprehensive test strategies, detailed test plans, test cases, and test...

Servicenow Test Analyst - £300/£350 per day Outside IR35 - 6 month initial contract - Fully remote Sanderson is currently partnered with a business who require a ServiceNow Test Analyst who is responsible for ensuring the quality, functionality, and performance of all solutions deployed on the ServiceNow platform. This role involves end-to-end testing across various ServiceNow modules, leveraging a combination of manual and automated testing techniques. The analyst will work closely with developers, business analysts, and product owners in an Agile environment to deliver a reliable and high-quality user experience. Test Planning & Design Collaborate with Business Analysts and Product Owners to analyse requirements, user stories, and technical specifications. Define the test scope, objectives, and acceptance criteria for ServiceNow configurations, customisations, and integrations. Develop comprehensive test strategies, detailed test plans, test cases, and test...

Servicenow Test Analyst - £300/ £350 per day Outside IR35 - 6 month initial contract - Fully remote Sanderson is currently partnered with a business who require a ServiceNow Test Analyst who is responsible for ensuring the quality, functionality, and performance of all solutions deployed on the ServiceNow platform. This role involves end-to-end testing across various ServiceNow modules, leveraging a combination of manual and automated testing techniques. The analyst will work closely with developers, business analysts, and product owners in an Agile environment to deliver a reliable and high-quality user experience. Test Planning & Design Collaborate with Business Analysts and Product Owners to analyse requirements, user stories, and technical specifications. Define the test scope, objectives, and acceptance criteria for ServiceNow configurations, customisations, and integrations. Develop comprehensive test strategies, detailed test...

Servicenow Test Analyst - £300/£350 per day Outside IR35 - 6 month initial contract - Fully remote Sanderson is currently partnered with a business who require a ServiceNow Test Analyst who is responsible for ensuring the quality, functionality, and performance of all solutions deployed on the ServiceNow platform. This role involves end-to-end testing across various ServiceNow modules, leveraging a combination of manual and automated testing techniques. The analyst will work closely with developers, business analysts, and product owners in an Agile environment to deliver a reliable and high-quality user experience. Test Planning & Design Collaborate with Business Analysts and Product Owners to analyse requirements, user stories, and technical specifications. Define the test scope, objectives, and acceptance criteria for ServiceNow configurations, customisations, and integrations. Develop comprehensive test strategies, detailed test plans, test cases, and test...

Contract Programme Manager/Head of Salesforce 12-Month Contract | Fully Remote | Outside IR35 | Rate Negotiable I am really excited to be recruiting for a contract Programme Manager/Head of Salesforce to lead a greenfield Salesforce transformation for one of my new clients in the energy and utilities sector. This is very exciting opportunity: the individual hired will be central to shaping and delivering a programme that underpins my client's long term digital strategy and customer engagement model. About the Role Start Date: January 2026 Duration: 12 months (initial contract) Location: Fully remote Engagement: Outside IR35 - Rate to be discussed/confirmed This role will oversee the design, governance, and delivery of a greenfield Salesforce implementation. The programme is a cornerstone of the client's wider transformation agenda, aimed at modernising customer operations, streamlining regulatory compliance, and enabling data driven decision making across...

M&A Infrastructure Project Manager - OUTSIDE IR35 We are looking for an Infrastructure Project manager with Mergers and Acquisitions experience for an initial 6 month contract outside IR35. The role requires: Demonstrate extensive experience working as an IT project manager with the capability to operate across multiple areas with a focus on infrastructure M&A IT integrations. Understand the PRINCE2 framework demonstrating ability to design and run projects tailoring this methodology. Demonstrate excellent stakeholder management experience. Ability to run complex and commercially significant projects maintaining quality and control. Ability to lead and provide guidance to technical resources. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the wider delivery team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues delivering solutions...

M &A Infrastructure Project Manager - OUTSIDE IR35 We are looking for an Infrastructure Project manager with Mergers and Acquisitions experience for an initial 6 month contract outside IR35. The role requires: Demonstrate extensive experience working as an IT project manager with the capability to operate across multiple areas with a focus on infrastructure M &A IT integrations. Understand the PRINCE2 framework demonstrating ability to design and run projects tailoring this methodology. Demonstrate excellent stakeholder management experience. Ability to run complex and commercially significant projects maintaining quality and control. Ability to lead and provide guidance to technical resources. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the wider delivery team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to...

Senior Project Manager - Monolith Modernisation & Data Sovereignty Programme 6 month initial contract but likely to extend Market rate: Outside IR35 About the Role Our client has a 17-year-old monolithic application with significant Legacy complexity and a very large MySQL/Percona cluster hosted in AWS (EU Region). Increasingly, enterprise clients, especially in the US, require strict data residency (eg, all data stored exclusively in US regions), which the current architecture cannot support. The business is now embarking on a major transformation programme, aiming to: Break apart the existing monolith into a more modular, service-oriented architecture (not necessarily full microservices, but decoupled enough to allow region-specific deployments). Redesign the data tier to enable multi-region data hosting, tenant-level segregation, and future compliance with data sovereignty laws. Ensure operational continuity while migrating very large,...

Senior Project Manager - Monolith Modernisation & Data Sovereignty Programme 6 month initial contract but likely to extend Market rate: Outside IR35 About the Role Our client has a 17-year-old monolithic application with significant Legacy complexity and a very large MySQL/Percona cluster hosted in AWS (EU Region). Increasingly, enterprise clients, especially in the US, require strict data residency (eg, all data stored exclusively in US regions), which the current architecture cannot support. The business is now embarking on a major transformation programme, aiming to: Break apart the existing monolith into a more modular, service-oriented architecture (not necessarily full microservices, but decoupled enough to allow region-specific deployments). Redesign the data tier to enable multi-region data hosting, tenant-level segregation, and future compliance with data sovereignty laws. Ensure operational continuity while migrating very large, business-critical...

Freelance Support Technician (Shift-based) Contract: Freelance/day-rate (ongoing roster) Location: London - onsite Hours: 10-hour shifts, early / mid / late pattern (no night shifts), covering a 7-day operational window Day Rate: £220 per day (Outside IR35) Overview We’re building a flexible team of Freelance Support Technicians to deliver hands-on, first-line to light second-line support across our corporate, broadcast, and production environments. You’ll form part of a shift-based service that keeps our operation running—handling tickets, managing SLAs, and providing dependable, proactive support for teams delivering live content and daily production workflows. Working under the direction of the IT Service Desk Manager, you’ll collaborate with engineering, operations, and production teams to keep systems and users running smoothly in a dynamic media environment. What you’ll do Front-line user support: Respond to walk-ups, calls, and tickets across...

Network Security Engineer - 3-Month Contract - Outside IR35 - London Hamilton Barnes are working with a leading US consultancy seeking a Network & Security Engineer to join their onsite team, supporting a major global customer. You'll be responsible for high-level (L3/L4) operations and support, focusing on the stability, performance, and security of complex network environments. The role involves advanced troubleshooting, root cause analysis, and proactive service improvement. We are looking for candidates who have extensive experience with Juniper Networking and Palo Alto. Key Skills: Strong Routing & Switching experience, ideally with Juniper (SRX, Junos) Expertise in Palo Alto Networks, including Panorama Proven background in advanced operational support, incident management, and escalations Excellent analytical and problem-solving skills in dynamic, enterprise-scale environments Contract Details: Start Date - ASAP Duration - 3-Months...

Network and AV Engineer Network and AV Engineer (CCNA/Juniper) Central London £190 per day (Outside IR35) Contract (6 months initially) Start Date: December 2025 Skills and Experience: Experience configuring Juniper equipment Experience racking Servers or network equipment (Switches, Routers etc.) Experience patching equipment in network cabinets Good/demonstrable knowledge of IP Networking CCNA or JNCIA, CCNP, JNCIS, JNCIP or equivalent - very beneficial A Basic DBS check (or be willing to apply for one) The Opportunity: To join a fast-growing London IT consultancy with scope for permanent work following the initial contract assignment and future promotions. You will be providing services to a range of local government and enterprise-sized clients to help with the design, configuration, installation, testing and support of wired and wireless networks. Role and Responsibilities: The initial opportunity will have a...

Data Architect - Monolith Data Decoupling - Contract - Hybrid/London 6 months Market rate - Outside IR35 My client maintains a large-scale MySQL/Percona cluster, supporting a 17-year-old monolithic application stored exclusively in AWS EU regions. The company must evolve its architecture to support region-specific deployments, particularly where US enterprise clients demand that their data remain exclusively in US regions. We are seeking a Data Architect experienced in Legacy database re-architecture, multi-region strategies, and modern cloud-native data patterns. This role will be responsible for designing the future data platform that enables separation of customer data by geography, tenant, or cluster, while laying the foundation for breaking apart the monolith. Key Responsibilities Data Architecture Leadership Own the target-state data architecture for multi-region hosting, including: Tenant-level or region-level data segregation Multi-region MySQL/Percona...

Embedded Engineer – Engineer, developer, Embedded Systems, ESP32, iMX 8, iMX9, SoCs, SPI, I2C, RS232, RS485, Modbus, BACnet, Ethernet, Embedded C, C++, FreeRTOS, JIRA, Github, Confluence, embedded, Electronics Engineering, debugging, source code tool, bug tracking tool, technical, building applications, embedded platforms – Sunbury – 2-3 days a week on site - £250-£260 a day outside IR35 This role Requires a bachelor’s or foreign equivalent degree in Computer Science, Electronics Engineering or a related field and 4+ years of experience in the position offered. Requires at least 2 years of experience in building applications using embedded platforms and FreeRTOS. Also required 4+ years of experience in embedded software development with good debugging skills & experience in performance enhancements of embedded applications. Should have exposure to source code management tool, bug tracking tool, and build environment. Key Skills & Experience: • Requires...

Embedded Engineer – Engineer, developer, Embedded Systems, ESP32, iMX 8, iMX9, SoCs, SPI, I2C, RS232, RS485, Modbus, BACnet, Ethernet, Embedded C, C++, FreeRTOS, JIRA, Github, Confluence, embedded, Electronics Engineering, debugging, source code tool, bug tracking tool, technical, building applications, embedded platforms – Sunbury 5 days a week on-site- £375 - £475 per day outside IR35 The role of Embedded Engineer requires a bachelor’s or foreign equivalent degree in Computer Science, Electronics Engineering or a related field and 8+ years of experience in the position offered. Requires at least 3 years of experience in building applications using embedded platforms and FreeRTOS. Also required 5+ years of experience in embedded software development with good debugging skills & experience in performance enhancements of embedded applications. Should have exposure to source code management tool, bug tracking tool, and build environment. Key Skills &...

Freelance UX Content Designer Start: Monday, 5 January 2026 End: Friday, 27 March 2026 (initial 3 months, likely extension) Client: Global SaaS brand IR35: Outside IR35 (Ltd Co. or Umbrella only) Location: Central London (team-based UK/EU) Work pattern: Fully remote (Europe/GMT hours) Schedule: Full-time, Monday-Friday About the Role A Global SaaS business is looking for an experienced Content Designer/UX Writer to join their product design team. You'll create clear, accessible in-product content across apps and services, helping improve the end-to-end UX for customers across European markets. This is hands-on, user-centred content design in a mature product environment. What You'll Do Create high-quality UX copy: microcopy, labels, messaging, onboarding flows, and in-product guidance Shape tone of voice, content patterns and localisation across EU regions Collaborate with UX, Product, Research, BA/Solution Design, and Engineering Use research...

Updraft. Helping you make changes that pay off. Updraft. Helping you make changes that pay off. Updraft is an award winning, FCA-authorised, high-growth fintech based in London. Our vision is to revolutionise the way people spend and think about money, by automating the day to day decisions involved in managing money and mainstream borrowings like credit cards, overdrafts and other loans. A 360 degree spending view across all your financial accounts (using Open banking) A free credit report with tips and guidance to help improve your credit score Native AI led personalised financial planning to help users manage money, pay off their debts and improve their credit scores Intelligent lending products to help reduce cost of credit We have built scale and are getting well recognised in the UK fintech ecosystem. 800k+ users of the mobile app that has helped users swap c £500 m of costly credit-card debt for smarter credit, putting hundreds of thousands on a path to...

Updraft. Helping you make changes that pay off. Updraft. Helping you make changes that pay off. Updraft is an award winning, FCA-authorised, high-growth fintech based in London. Our vision is to revolutionise the way people spend and think about money, by automating the day to day decisions involved in managing money and mainstream borrowings like credit cards, overdrafts and other loans. A 360 degree spending view across all your financial accounts (using Open banking) A free credit report with tips and guidance to help improve your credit score Native AI led personalised financial planning to help users manage money, pay off their debts and improve their credit scores. Intelligent lending products to help reduce cost of credit We have built scale and are getting well recognised in the UK fintech ecosystem. 800k+ users of the mobile app that has helped users swap c £500 m of costly credit-card debt for smarter credit, putting hundreds of thousands on a...

Full job description Updraft. Helping you make changes that pay off. Updraft. Helping you make changes that pay off. Updraft is an award winning, FCA-authorised, high-growth fintech based in London. Our vision is to revolutionise the way people spend and think about money, by automating the day to day decisions involved in managing money and mainstream borrowings like credit cards, overdrafts and other loans. A 360 degree spending view across all your financial accounts (using Open banking) A free credit report with tips and guidance to help improve your credit score Native AI led personalised financial planning to help users manage money, pay off their debts and improve their credit scores. Intelligent lending products to help reduce cost of credit   We have built scale and are getting well recognised in the UK fintech ecosystem. 800k+ users of the mobile app that has helped users swap c £500 m of costly credit-card...

MLOps Engineer Outside IR35 - 500-600 Per Day Ideally, 1 day per week/fortnight in the office, flexibility for remote work for the right candidate. A market-leading global e-commerce client is urgently seeking a Senior MLOps Lead to establish and drive operational excellence within their largest, most established data function (60 + engineers). This is a mission-critical role focused on scaling their core on-site advertising platform from daily batch processing to real-time capability. This role suits a hands-on MLOps expert who is capable of implementing new standards, automating deployment lifecycles, and mentoring a large engineering team on best practices. What you 'll be doing: MLOps Strategy & Implementation: Design and deploy end-to-end MLOps processes, focusing heavily on governance, reproducibility, and automation. Real-Time Pipeline Build: Architect and implement solutions to transition high-volume model...