34 customer service jobs found in London

Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practices Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quantity Produce regular service reporting (SLAs,...

Salesforce Pre-Sales Solutions Engineer Contract | £600-£700 per day | Outside IR35 | 6 months+ Remote with occasional UK travel An established global technology consultancy is looking for an experienced Salesforce Pre-Sales Solution Engineer to support enterprise customer transformation programmes across the UK. This is a client-facing pre-sales consulting role where you'll work alongside sales, solution architects and technical teams to shape complex Salesforce Service Cloud solutions, lead discovery workshops and help secure large-scale transformation projects. You'll combine strong Salesforce expertise with commercial awareness, translating business challenges into compelling technology solutions that deliver measurable customer experience improvements. The Role You'll work closely with customers to understand their business challenges, assess existing Salesforce environments and design innovative solutions that align with their strategic goals. This...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) Outside IR35 £450-475 per day Fully Remote 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract click apply for full job details

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) Outside IR35 £450-475 per day Fully Remote 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract click apply for full job details

Senior Salesforce Administrator (Service Cloud) London, Outside IR35, £350-400 Day Rate, Hybrid, 3-6 month contract This is a hands-on contract opportunity for a Senior Salesforce Administrator with strong Service Cloud expertise and a focus on contact centre environments. You will play a key role in enhancing an established Salesforce platform, driving automation, improving agent workflows, and delivering practical improvements across customer service operations. The Company They are a well-established organisation with a large, high-volume customer service function supported by a mature and evolving Salesforce ecosystem. Salesforce is central to how customer interactions are managed, with continued investment in improving service quality and operational efficiency. The internal Salesforce team works closely with customer service stakeholders to deliver ongoing enhancements that make a tangible difference to day-to-day operations. The Role and Deliverables Own and...

We are seeking an experienced and customer-focused Senior 2nd Line Support Engineer to become the face of IT for a busy corporate office in West London. This is more than a traditional desktop support role. You will act as the primary onsite technology partner for approximately 100 users, delivering an exceptional support experience while working closely with an external Managed Service Provider (MSP) to continually improve service delivery. The successful candidate will combine excellent technical capability with outstanding customer service, strong stakeholder management and the ability to take ownership of small technology projects and operational improvements. Location: West London (On-Site) Working Pattern: 4-5 days per week on-site Contract: Initial 6 months Start: ASAP Key Responsibilities End User Support Deliver high-quality onsite 2nd Line support for approximately 100 users Resolve hardware, software and application issues quickly and...

Role – Service Desk Engineer (DV Clearance) Location – Farnborough, 5 days a week Contract – Initial 6 months Rate - £300 to £350 per day Start – ASAP You must hold active DV Clearance to be eligible for this role. This role has been deemed Outside IR35. The Opportunity Our client is looking for a talented Service Desk Engineer to join their growing technical support team, providing essential IT support within a highly secure environment. This is an excellent opportunity for someone who enjoys solving technical problems, delivering outstanding customer service, and working with modern Microsoft technologies. You'll be part of a collaborative team supporting critical systems where your work will make a genuine operational impact. The Role As a Service Desk Engineer, you'll provide 1st and 2nd line technical support across a range of end-user devices, infrastructure, and business-critical services. You'll be responsible for resolving incidents,...

Our client is a Nuclear Sector customer who requires an experienced PMO Analyst to support their central Programme Delivery function, spread across multiple portfolios. START: ASAP DURATION: 6 months RATE: MARKET RATES APPLY LOCATION: 2 DAYS PER WEEK ON-SITE IN LONDON *OUTSIDE IR35 The roles main function is to work with the Portfolio Managers to help and support Project Managers and other members of the I&T team navigate through our internal I&T governance processes as well as satisfying the wider Project Group needs. The role requires management of stakeholders and the Stage Gate review process, ensuring the readiness of ideas, opportunities, projects and programmes to move through the governance process in the handover to Service. You should be a champion of the PMO strategy, aligning to project delivery methodology and act as an SME to those within the I&T Team. *Description of Scope and Deliverables: * Validate data quality and assist in the production of...

IT Project Delivery Manager Location: Central London (3 days per week, Tuesday to Thursday) Rate: £500 per day Contract: Initial 10 weeks IR35: Outside IR35 Start: ASAP We are looking for an experienced IT Project Delivery Manager to join a fast paced technology environment, leading the delivery of multiple IT service improvement, operational resilience and cybersecurity projects. This is an excellent opportunity for a delivery focused Project Manager who thrives in complex environments and has experience driving multiple workstreams while engaging senior stakeholders across technology and the wider business. Key Responsibilities Deliver multiple concurrent IT service, operational resilience and cybersecurity projects. Produce and manage project plans, RAID logs, milestone trackers and governance documentation. Drive project delivery from initiation through to completion using Agile or hybrid methodologies. Manage project risks, issues, dependencies and...

Robert Half have partnered with a global cyber security organisation to recruit for a Data Ring-Fencing Analyst to join the Enterprise Security Governance, Risk, and Compliance (GRC) team, leading the technical implementation of the organisation’s global privacy strategy. This role is responsible for designing and implementing technological safeguards that protect sensitive data and ensure compliance with global regulations, including GDPR, CCPA/CPRA, and emerging data sovereignty laws. You will act as the bridge between Legal/Privacy requirements and technical execution, ensuring data processing environments are strictly partitioned and resilient - and will be expected to build “Privacy by Design” into the customer experience journey. Responsibilities: Lead the creation and rollout of a comprehensive Data Ring-Fencing control framework. Define and enforce logical and physical separation protocols for high-sensitivity data environments (PII, PCI, and Intellectual...

Programme Director - Plentific Implementation & Adoption Outside IR35 | Up to 24-Month Engagement | National Transformation Programme The Opportunity Our client has approved significant investment in the Plentific platform to modernise and digitise its Repairs & Maintenance service. This is a major national transformation programme that will fundamentally reshape how repairs services are designed, managed and experienced across the organisation. We are seeking an experienced Programme Director to lead the mobilisation, design and delivery of this complex, multi-phase transformation. Acting as an independent consultant, you will take ownership of programme outcomes, driving change across technology, operations, supply chain and customer experience. This is far more than a systems implementation. It is a large-scale business transformation that will deliver a modern, digitally enabled operating model, improve customer outcomes, strengthen compliance and create...

Salesforce Lead Location: Gerrards Cross - 2-3 days per week & Remote Day Rate: £450-500 - Outside IR35 Type: Contract Length: 6 months No Sponsorship Available The Opportunity: We're looking for an experienced Salesforce Lead to take ownership of our Salesforce platform, driving its ongoing development, optimisation and strategic direction across the business. This is a hands-on leadership role that combines technical expertise, stakeholder engagement and people management. You'll be responsible for ensuring Salesforce continues to support business growth while leading the adoption and integration of Salesforce Agentforce, helping to introduce AI-driven automation and improve customer and employee experiences. Working closely with business stakeholders across Sales, Customer Success, Operations and Technology, you'll identify opportunities to enhance processes, deliver new functionality and maximise platform adoption. Key Responsibilities: Own the...

Eckoh  is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. What do we do? As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is...

Full job description Eckoh  is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. What do we do? As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement...

Technical Project Manager Networking | Wi-Fi | CCTV | Structured Cabling £525 per day | Outside IR35 | Until December 2026 | Hybrid (3 days onsite, Central London) We're looking for an experienced Technical Project Manager to join a major programme delivering critical network infrastructure across a high-profile central London client. You'll take ownership of multiple infrastructure workstreams, leading projects from planning through to implementation and handover, working across enterprise networking, Wi-Fi, CCTV and structured cabling. What you'll be doing Delivering end-to-end infrastructure projects across networking, wireless, CCTV and cabling Managing project plans, budgets, risks, governance and stakeholder engagement Coordinating engineers, subcontractors and suppliers to ensure successful delivery Overseeing technical deployments including LAN/WAN, enterprise Wi-Fi, CCTV, Cat6/Cat6A, fibre and network security technologies Producing project...

Interim Privacy Centre & Salesforce Marketing Cloud Consultant 📍London/ Hybrid 2-3 days in office 🕒 6-Month Contract We're supporting a well-known UK-based membership body as they embark on a key customer data and marketing transformation initiative. They are seeking an experienced Interim Privacy Centre Consultant to lead the implementation and configuration of a Privacy Centre solution, ensuring seamless integration with ongoing developments within Salesforce Marketing Cloud. This is a fantastic opportunity to play a pivotal role in enhancing customer consent and preference management capabilities while supporting compliance, customer experience, and marketing effectiveness. The Role: Working closely with marketing, technology, data, and project stakeholders, you will be responsible for designing, configuring, and implementing a Privacy Centre solution that integrates effectively with Salesforce Marketing Cloud and associated customer data processes....

Full job description Senior Full Stack Data Quality Engineer Assignment type: Outside IR35   The supplier will be engaged to provide specialist hands-on data quality engineering services to the Finance & Data Reporting Product Team across TMHCC’s modern data platform testing, data quality engineering, and test automation.   The engagement is focused on delivering agreed testing and automation outcomes across defined operational assurance priorities and initiative delivery outcomes. The supplier will validate data across the full data lifecycle, including ingestion, transformation, data lake, data warehouse, reporting and BI, APIs, metadata, lineage, and reconciliation.   Assignment Tasks / Deliverables   Full Stack Data Quality Engineering: Design and execute data quality testing across ingestion, transformation, warehouse, reporting/BI, APIs, metadata, lineage, and reconciliation layers....

Boomi Integration Developer (ERP Programme) Location: Fully Remote UK, with occasional travel to an office Contract Type: Contract Duration: 6 months Initial IR35 Status: Outside IR35 About the Role We are seeking a highly skilled Boomi Developer with proven experience integrating the ERP environment (Infor LN preferred) to join a digital transformation programme. You will be the core technical lead responsible for designing, building, and deploying robust, scalable integration pipelines between the ERP (Infor LN) and surrounding enterprise ecosystem (including CRM, MES, WMS, and third-party logistics/3PL partners). The ideal candidate will not just be a "component builder" in Boomi, but an integration specialist who understands complex manufacturing/distribution data flows and can navigate the nuances of Infor LN data structures. Key Responsibilities Design & Build: design, develop, and test end-to-end integration processes using the Boomi...

Principal ServiceNow Solution Architect contractor - Telecoms Domain - Reading/London (Hybrid) - Outside IR35 - 3 months Evolve IT Recruitment is seeking an experienced Principal ServiceNow Solution Architect to join a leading telecoms consulting practice delivering large-scale digital transformation programmes across Tier 1 and Tier 2 customers. This is a highly visible role where you'll act as the technical face of the organisation, leading clients from pre-sales and discovery through to solution delivery and governance. Working closely with senior stakeholders including CIOs, IT Directors and programme leadership teams, you'll be responsible for defining ServiceNow strategy, architecting complex solutions and ensuring successful delivery across multiple enterprise engagements. This role combines consulting, architecture leadership, stakeholder management and technical oversight. You will be expected to perform the following duties: - Act as a trusted advisor to...

UX Designer Length : 3 months Location :Hybrid | London Blackfriars OR Abingdon - 3 days a week IR35 Status : Outside Design experiences that put users first. We're looking for a talented UX Designer to help shape intuitive, user-centred digital products used by a global audience. You'll work closely with Product Managers, Engineers, Designers, and Data teams to uncover user needs, solve complex problems, and create seamless digital experiences. What you'll do: Lead UX activities from discovery through to delivery. Conduct user research and usability testing. Create user journeys, wireframes, prototypes, and interaction designs. Turn customer insights and data into meaningful design decisions. Collaborate with cross-functional teams to define and deliver great user experiences. Champion user-centred design across the product life cycle. What we're looking for: Proven experience designing digital products and services. Strong UX research and usability...