4 lead service designer jobs found

Senior User Researcher Location: Hybrid (UK-based) Contract Type: Contract Day Rate: £500 p/d, Outside IR35 About the Role Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad-led teams across public sector digital transformation projects. You'll also collaborate closely with external partner organisations and stakeholders. This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user-centred services from the ground up. Key Responsibilities Lead user research activities across Discovery and Alpha. Work collaboratively with Triad consultants, client teams, and partner suppliers. Deliver research that informs service design and technology decisions. Engage with a broad range of users and stakeholders to understand needs and pain points. Translate findings into clear, impactful outputs for multidisciplinary teams. Advocate for...

Full job description Salary:  £500 - 600 per day Reference:  116841 We’re looking for an ITSM Programme Manager to deliver a modern, unified Global Service Desk platform to improve service consistency, visibility, and user experience across all regions.   Location:  London HQ (Hybrid Working) Pay Rate:  £500–600 Outside IR35 Contract Length:  6 Months Initially   You will lead the initiative end-to-end , from requirements and vendor selection through to implementation and global rollout -ensuring the solution meets business needs and supports effective IT operations.   Key Responsibilities: Establish and operate effective programme governance, ensuring clear decision-making, escalation paths, and alignment to the evolving global service model. Develop and maintain integrated programme plans, tracking milestones, dependencies, risks, and impacts on operating...

We're looking for an ITSM Programme Manager to deliver a modern, unified Global Service Desk platform to improve service consistency, visibility, and user experience across all regions. Location: London HQ (Hybrid Working) Pay Rate: £500-600 Outside IR35 Contract Length: 6 months Initially You will lead the initiative end-to-end, from requirements and vendor selection through to implementation and global rollout -ensuring the solution meets business needs and supports effective IT operations. Key Responsibilities: Establish and operate effective programme governance, ensuring clear decision-making, escalation paths, and alignment to the evolving global service model. Develop and maintain integrated programme plans, tracking milestones, dependencies, risks, and impacts on operating model, process, and policy. Coordinate and manage vendor RFI and RFP processes, ensuring service, operating model, and policy requirements are clearly articulated and assessed. Lead...

Lead Software Engineer | Outside IR35 | Remote AI MVP Delivery | Public Sector | Contract SR2 is supporting a public sector organisation delivering an AI readiness programme, focused on taking an existing proof of concept through to a fully testable MVP. This role will lead the engineering delivery of an AI use case, working closely with multi-disiplinary team, while hands-on building, shaping and assuring the technical solution. The Role You'll be responsible for end-to-end delivery of an AI-enabled service, leading a small engineering team and owning technical decisions from design through to operation. The focus is on iterative delivery, building a new UI, and integrating AI capabilities into a secure, scalable platform. Key Responsibilities Lead delivery of an AI MVP from proof of concept to user testing Line-lead and mentor a small team of software engineers Collaborate with data scientists on AI capability integration Design and implement cloud-native,...