Outside Spy
Manchester Area, United Kingdom
We are supporting a client on a high profile contact centre and administration transformation programme of significant scale and complexity. Spanning a workforce of c.1,000 FTE across multiple sites, the function is centred on contact centre operations, alongside service desk, reception and administrative services. The environment is operationally critical and highly visible - now at an inflection point requiring stabilisation, modernisation, and a fundamental reset of service delivery and frontline performance. With executive sponsorship secured and governance mobilising, this engagement requires an experienced operator who can deliver at pace bringing strong contact centre and administarion function knowledge alongside transformation delivery . The Requirement This is an end-to-end mandate combining immediate operational stabilisation with longer-term service model redesign. You will lead across four core areas: Stabilisation & Remediation – rapid...