4 customer service jobs found

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365/Microsoft 365 administration Active Directory Microsoft Exchange/email troubleshooting Service Desk/ticketing...

- Lead the architecture, design and assurance of Fortinet SD-WAN solution - Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards - Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security - Ensure solutions meet security, compliance, performance and availability requirements - Support ITHC and penetration test remediation across network and security components - Oversee integration and assurance of network logging and visibility into SIEM/SOC platform - Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues - Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for the duration of the engagement - Deliver fully assured and validated network architectures that...

- Lead the architecture, design and assurance of Fortinet SD-WAN solution - Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards - Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security - Ensure solutions meet security, compliance, performance and availability requirements - Support ITHC and penetration test remediation across network and security components - Oversee integration and assurance of network logging and visibility into SIEM/SOC platform - Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues - Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for the duration of the engagement - Deliver fully assured and validated network architectures that...

Senior SOC Analyst (DV Clearance) – Farnborough, UK Contract | Outside IR35 | DV Clearance Required Shift (Day/Night) - on-site to start Are you ready to lead a dynamic team and strengthen security operations? Our client is looking for a Senior SOC Analyst to manage a small team delivering 24/7 Security Operations Centre (SOC) services across multiple projects and platforms. What you’ll do: Lead and mentor a shift of SOC Analysts Monitor systems for security threats and suspicious activity Enhance security controls and contribute to RBAC/IDAM initiatives Deliver security awareness training and stakeholder reports What we’re looking for: Experience working with SIEM tools Understanding of how to get the best from available tooling Ability to lean into other areas of your capability, whether this is engineering or GRC Exposure to building capability and consulting with customers to change their environment Confidence in being the point of...