8 customer service jobs found

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Service Desk Manager London £500- £600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders *...

Job Title: Microsoft Dynamics 365 CE Consultant (Spanish Speaking) Location: Fully Remote Role Type: Contract Day Rate: Up to £650 per day (Outside IR35) Overview: Our client is a leading technology consultancy delivering customer service transformation programmes for enterprise organisations across Europe. As part of a major Microsoft Dynamics initiative, they are seeking an experienced Dynamics 365 CE Consultant to support the design, configuration and integration of a modern customer service environment. This is a fully remote, Outside IR35 opportunity for an initial 6 months. Key Responsibilities: Design, configure and enhance Microsoft Dynamics 365 Customer Service solutions to support evolving business requirements Develop, maintain and optimise integrations within Copilot Service Workspace Configure and implement Channel Integration Framework (CIF) solutions to connect external applications and services Design and deliver embedded...

Senior Flutter Developer - Outside IR35 - Contract A rare opportunity to join our fast-growing technology company selling high-value software development services. An ideal role for an experienced and dynamic developer who wants to be involved with an exciting and challenging project. Must have Several years of experience developing customer-facing mobile apps for both iOS and Android, using Flutter. Experience working as part of a team (including tools to support collaboration, such as git and user story management software) Experience working closely with other job roles, such as designers and product owners Nice to have Experience with mobile back-end development / Node Experience of CI/CD/DevOps for mobile apps Experience collaborating with clients or stakeholders, including clarifying requirements and presenting work at sprint demos Have experience delivering great outcomes for clients in an agency or professional services firm Your...

SAP S/4HANA Architect | £700/day | Outside IR35 | Manchester (Hybrid) A major enterprise organisation is embarking on a greenfield SAP S/4HANA transformation programme and is looking for an experienced SAP S/4HANA Architect to join at programme inception. This is a high-impact, senior role working at the heart of a complex, multi-workstream implementation you'll be shaping the architectural direction of the programme from day one. 3 days per week onsite in Manchester, 2 days remote. Outside IR35. Responsibilities Define and own the end-to-end SAP S/4HANA solution architecture, ensuring alignment with business objectives and technical best practices Lead architectural decision-making across core S/4HANA modules, integration layers, and BTP components Design and oversee SAP BTP integration and extension architecture, including connectivity to third-party and Legacy systems Manage and govern the System Integrator (SI), ensuring deliverables meet agreed...

Role ; Technical Architect Contract Location ; UK-based home working with travel to MOD, defence industry, and secure customer sites as required Duration ; Initial 3-month contract with extension options available Clearance ; SC clearance required Rate ; £650-850/day Outside IR35 Key skills ; Working with ambiguity that comes from an R&D environment, Technical Architecture, Secure Cloud, Kubernetes, Systems Integration, Zero Trust, Defence Digital Transformation, AI-enabled Systems You’ve spent years designing complex technical solutions in environments where security, resilience, interoperability, and operational effectiveness genuinely matter. You’re the person people rely on when systems need to work properly, scale correctly, integrate cleanly, and remain secure under pressure. You know how to balance technical...

QA Manager – IT Systems and Applications Separation | Remote | Outside IR35 | £450-£650 The Company Our client is a large, complex enterprise undergoing a critical IT separation program as part of a broader transformation. This is a highly visible initiative with executive and board‑level attention, where quality, risk control, and operational readiness are non‑negotiable. You’ll be joining a program that values clarity over noise, evidence over assumption, and confidence over speed, with quality assurance positioned as a strategic enabler, not a checkbox. The Role Our client is looking for a QA Manager to own and operate the end‑to‑end quality and testing assurance capability for a major IT separation program. This is a senior, outcomes‑focused role centered on independent assurance, executive decision support, and risk transparency. You will sit across the program, providing confidence that solutions, services, and operational capabilities are fit for...

Senior Developer - .NET/SQL, Azure Our sister company Stellarmann is seeking an experienced Senior Developer to deliver projects for their Investment Management client. In this role you will responsible for developing and automating data feeds from various sources. Essential skills: Experienced .NET Developer Strong SQL experience Hands-on Azure SQL, App Services and Data Lakes Background in developing and automating data feeds is highly desirable Prior experience in Investment Management or similar domain This is an initial 6 month contract, paying a competitive day rate outside IR35, offering hybrid working in the London office (3 days per week). If this opportunity aligns with your skills and career goals, we encourage you to apply today! The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. William Alexander Diversity & Inclusion Policy actively promotes the principles of equality, diversity,...