16 customer service jobs found

Service Management Consultant (Service Desk), £540 per day outside IR35 3 months initially, Remote Working & London Bench IT require an experienced Service Management Consultant to focus on the Service Desk to conduct a full operational review, identify performance gaps, and lead the transformation of the service desk through process optimisation, automation, AI integration, and modern tooling to deliver measurable improvements in user experience, efficiency, and cost-effectiveness. The successful resource should have the skills and experience included below. Please note this role is working 2-3 days per week in London. Experience: Proven record of delivering against IT Service Management (ITSM) Proven track record leading service desk transformation initiatives Deep knowledge of ITIL (ITIL4 certification preferred) Experience with leading ITSM platforms (ServiceNow, Jira SM, etc.) Strong analytical and data-driven decision-making capability...

Enterprise Architect - Outside IR35 - Hybrid Role Purpose Provide enterprise-wide architectural leadership across business, digital, data, integration, and AI domains. Define target architecture, guide transformation, and ensure technology investments deliver measurable business outcomes while remaining secure, scalable, and compliant. Key Responsibilities Enterprise Architecture Define and maintain enterprise architecture vision, principles, target state, and roadmaps aligned to business, digital, and data strategy. Ensure initiatives align to target architecture with clear traceability to business outcomes (speed, cost, risk, customer experience). Balance strategic architecture with pragmatic delivery. Integration, iPaaS & Platforms Own the enterprise integration strategy and reference architecture. Define standards for API-led, event-driven, hybrid, multi-cloud, and SaaS integration. Govern iPaaS platforms (eg MuleSoft, Boomi, Azure Integration...

We are recruiting for a SC Cleared ServiceNow Consultant on contract to work for a leading IT Service Provider based in Milton Keynes and Remote. You'll join an established delivery community of Technical Consultants, Senior Technical Consultants and Technical Architects, engaging on clearly defined client engagements where your expertise can make an immediate impact. This role is well suited to experienced ServiceNow professionals who enjoy varied client work, collaborating with high-performing teams, and contributing their skills where they add the most value. If you're looking to work on challenging, high-profile engagements within a mature and well-regarded ServiceNow Centre of Excellence, Computacenter offers an environment where your contribution is valued from day one. Requirements: You will hold Government SC clearance and be prepared to work onsite in Milton Keynes You will have proven implementation experience in ITSM, ITOM, SPM, IRM, GRC....

ServiceNow Consultant: ServiceNow, Web Services, JSON, Angular, Implementation, Advice & Guidance - (RL8092) Our enterprise client is looking for Technical Consultant is responsible for designing and delivering high quality ServiceNow technical solutions that meet customer business requirements. The role provides expert advice and guidance on ServiceNow implementation and technical best practices, working collaboratively with customers and internal teams to ensure successful delivery outcomes. Start Date: March 2026 Duration: 120 days Pay Rate: £450-550/day IR35 Status: Outside Location: Milton Keynes (travelling to various client sites) Active SC Clearance is highly desirable. Accountabilities: Design and deliver ServiceNow technical solutions aligned to customer business and process requirements. Deliver high quality ServiceNow implementations in line with coding and design standards. Collaborate with ServiceNow CoE teams, sharing knowledge,...

Job Title: Senior UX Researcher / User Researcher Location: Leeds (Hybrid - 1 day per week on-site) Rate: £500 / day (Outside IR35) Length: Initial 3 months An experienced Senior UX Researcher / User Researcher is required for a contract role within a large-scale, technology-driven organisation undergoing complex change and transformation. This engagement focuses on shaping and improving user-centred digital services across multiple user groups, including customers, stakeholders, and internal teams. The role will lead on planning, designing, and delivering high-quality user research to inform service design and product development decisions within an agile environment. UX Researcher / User Researcher Responsibilities: Lead on end-to-end user research across discovery, alpha, beta, and live phases Plan, design, and deliver qualitative and quantitative research activities Translate user insights into clear, actionable recommendations Collaborate closely with...

Job Title: Senior UX Researcher/User Researcher Location: Leeds (Hybrid - 1 day per week on-site) Rate: £500/day (Outside IR35) Length: Initial 3 months An experienced Senior UX Researcher/User Researcher is required for a contract role within a large-scale, technology-driven organisation undergoing complex change and transformation. This engagement focuses on shaping and improving user-centred digital services across multiple user groups, including customers, stakeholders, and internal teams. The role will lead on planning, designing, and delivering high-quality user research to inform service design and product development decisions within an agile environment. UX Researcher/User Researcher Responsibilities: Lead on end-to-end user research across discovery, alpha, beta, and live phases Plan, design, and deliver qualitative and quantitative research activities Translate user insights into clear, actionable recommendations Collaborate closely with product,...

D365 Field Service Consultant (Hands-On) Permanent or Contract UK Based Hybrid Permanent up to £67,000 Contract up to £500 per day (Outside IR35) D365 Field Service Consultant is required for a UK-based housing and property services organisation delivering large-scale digital transformation across its operational and field engineering functions. The organisation is bringing more capability in-house and investing heavily in its Microsoft ecosystem to improve service delivery, scheduling efficiency, and customer outcomes. Important: This is not an Architect role. They are specifically looking for a hands-on consultant/developer who is comfortable working at configuration and functional level - someone practical, delivery-focused, and happy to get into the detail. The Role You will play a key role in enhancing and optimising Microsoft Dynamics 365 Field Service across operational teams. The environment is already live, and the focus is on continuous improvement,...

Contract: Automation Software Developer Location: Surrey UK (Hybrid) on site 3 days a week Start Date: ASAP Duration: 6 months Rate: £500 - £525 per day (outside IR35) Reference: 20311 Contract for an experienced Software Developer focused on automation, contributing directly to the customer's existing automation initiatives. Serve as a local EMEA advocate for automation, supporting EMEA and APAC teams with issues related to currently available Operations task focused automation, especially where expertise in the customer's broad automation architecture is required. Design and build testing frameworks to enable regular, repeatable testing of customer APIs, with eventual handoff to the customer's Site Reliability Engineering (SRE) team. Support customer operations and storage/backup teams by helping them navigate the existing automation framework and troubleshoot issues. This is adjacent and supportive of the service from SRE team, providing an...

Job Overview We are seeking an experienced Cloud Engineer specialised in Azure to join our team on a 3-month contract basis. We've proven our concept and now need to scale. You'll take our existing MVP Azure infrastructure and re-architect it into a production-grade platform capable of meeting enterprise security requirements, SLA commitments, and the scrutiny of enterprise customer audits. Key Responsibilities Architecture & Infrastructure Redesign Azure architecture for medium enterprise scale, reliability, and security Design and deploy high-availability, fault-tolerant infrastructure with appropriate redundancy Establish disaster recovery and business continuity procedures Define and document the target architecture for long-term team ownership Harden security posture to meet medium enterprise customer requirements Implement Azure security best practices (Key Vault, Managed Identities, RBAC, Private Endpoints) Configure network...

Senior NHS Business Analyst Rate (Outside IR35) £400 - £500. Onsite Requirements: 2/3 days a week (hybrid). Health & Care Transformation Contract Inside/Outside IR35 TBC NHS Programme Delivery Our consultancy division is currently supporting several live transformation contracts across NHS customers, focused on neighbourhood health, EPR optimisation, integrated care, and service redesign. Due to continued programme demand, we are seeking a Senior NHS Business Analyst to lead complex discovery and early delivery activity within one of our active NHS engagements. This is not a passive BA role — you’ll be operating at pace, across organisational boundaries, influencing clinical and operational stakeholders, and shaping investable change. ________________________________________ The Role You will lead business analysis activity across discovery, design, and early delivery phases, bridging clinical, operational, digital and strategic perspectives to ensure...

Senior NHS Business Analyst Rate (Outside IR35) £400 - £500. Onsite Requirements: 2/3 days a week (hybrid). Health & Care Transformation Contract Inside/Outside IR35 TBC NHS Programme Delivery Our consultancy division is currently supporting several live transformation contracts across NHS customers, focused on neighbourhood health, EPR optimisation, integrated care, and service redesign. Due to continued programme demand, we are seeking a Senior NHS Business Analyst to lead complex discovery and early delivery activity within one of our active NHS engagements. This is not a passive BA role — you’ll be operating at pace, across organisational boundaries, influencing clinical and operational stakeholders, and shaping investable change. ________________________________________ The Role You will lead business analysis activity across discovery, design, and early delivery phases, bridging clinical, operational, digital and strategic perspectives to ensure...

ServiceNow Consultant: ServiceNow, Advice and Guidance - (RL8071) Our Global Enterprise client is looking a Sr. ServiceNow Lead Consultant to provide advice and guidance on all matters relating to ServiceNow implementation and technical best practice. Start Date: ASAP Duration: 60 days (initially) Pay Rate: £500/day IR35 Status: Outside Location: Remote with some travelling involved. NOTE: Active SC Clearance is highly desirable. Responsibilities: Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of: 3-5 years of experience in similar roles ITIL best practice ServiceNow best practice Industry trends and use of ServiceNow Providing business analysis to understand and document customer requirements Qualifications: Relevant qualifications or accreditations in ServiceNow In depth knowledge of the ServiceNow platform in ITSM and one other are ITIL accreditation to at least...

Full Stack Web Developer | Remote | £450 - £500/day We're working with a scaling digital transformation consultancy on this exciting opportunity. We are looking for a heavy-hitting Full Stack Developer to take the reins of a revenue-critical portal suite, driving a high-impact transition from legacy systems to a cutting-edge, cloud-native architecture across AWS and Azure. This is a hands-on, high-autonomy contract role where you will act as the primary technical owner for customer-facing web portals. You’ll be bridging the gap between product vision and technical execution, leveraging PHP, SQL, and modern JavaScript to build scalable, secure, and high-performance solutions in a fast-paced SME environment. The Role Lead the technical evolution and modernization of core web portals hosted on WP Engine, transitioning toward modern cloud-native standards. Architect and deliver full-stack enhancements across the UI, database layer, and infrastructure using PHP,...

Technical Staffing Resources (TSR) are the in-house agency and master vendor for KBR who are a leading global engineering, construction, and services company. KBR support the hydrocarbon and government services markets on six continents. Serving their customers through diverse business units, KBR offer challenging assignments on some of the world's largest and most complex projects. We are seeking a Data Lead for a 7 month assignment, based in Leatherhead, Surrey On Offer Competitive hourly pay rate Outside IR35 work engagement Remote Working  NB . We can only consider candidates with the right to live and work in the UK Responsibilities Identify, create and maintain Data Dictionary required to deliver new requirements, ensuring this is mapped to ‘as-is’ Data Dictionary to enable data migration and transition planning to be executed. Review contractual specifications, detailed business requirements and functional requirements to provide a...

Our sister company Stellarmann is partnering with a tech-forward insurance firm based in Central London to find a Senior/Lead/Principal UX Designer to join the team. The Senior UX Designer will be working across various projects relating to the Underwriting team, on products, platforms and tools which are being built internally. This will be an Outside IR35 Contract, initially running until the end of 2026 paying around £650 per day. The role requires the Senior UX Designer to work from the London office 3 days per week. We are looking for: an experienced and professional Senior UX Designer someone who is proficient in Figma a background working within Insurance/Financial Services/other regulated industries experience working on data heavy products/platforms confidence in conducting user research with insurance professionals someone who is able to contribute to broader strategic objectives The processing and use by us of your personal data is in accordance with our...

ML/AI Engineer - Python (Contract, Remote) We're working with a high-growth AI company building production-grade machine learning products that solve real world problems. The role You'll sit within a product-led AI team, building, training and deploying models that customers actually use. This isn't research for the sake of it. You'll move models from experimentation to robust, scalable systems . What you'll be doing Building and deploying ML/AI models in Python Turning notebooks into production-ready services Creating data pipelines for training and inference Integrating models into scalable apps and APIs Monitoring performance and improving models over time What you'll bring Strong commercial Python experience Experience deploying ML models into production Solid grounding in ML algorithms and statistics TensorFlow, PyTorch or scikit-learn experience AWS, Azure or GCP exposure A practical mindset and focus on delivery The details Contract...