17 customer service jobs found

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Service Desk Manager London £500- £600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders *...

Our client is looking for a ServiceNow Architect to join their team initially for a 6 months contract. This is a hybrid role with 2-3 days per week in central London. The daily rate is £550-£570 per day outside IR35. Overview A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Key Responsibilities      Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).      Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.      Domain...

Senior Operating Model Consultant (Contract) - £450-£550 a day - Outside IR35 - (Hybrid/1 day per week in Bedford) Overview We are seeking an experienced Operating Model Consultant to support the development of a new Customer Design, Improvement and Quality Directorate for a Government client. Working alongside the Engagement lead and Director, the consultant will play a key role in designing and establishing the Directorates operating model, including its vision, mandate, service offer, organisational structure, governance, and ways of working. This is a highly delivery-focused role. We are looking for someone who is comfortable creating the artefacts, analyses and recommendations required to develop a practical and implementable Target Operating Model, rather than solely providing strategic advice. Key Responsibilities Target Operating Model Development Support the design and development of the Directorates Target Operating Model. Define and document...

My customer is a leading industrial manufacturer based in North London. They are looking for a  Data Migration Lead  for a  ServiceNow Transformation Project. Role : Data Migration Lead (ServiceNow) Project : ServiceNow Transformation Project (TPSM Implementation) Summary : The Data Migration Lead is responsible for defining , planning , and executing all data migration activities required for a successful ServiceNow TPSM (Technology Provider Service Management) implementation. This role ensures that all relevant details accurately extracted , transformed , validated , and loaded into ServiceNow in alignment with business and technical requirements. Deliverables : Strategy & Planning Develop and own the data migration strategy, scope, and detailed migration plan for the TPSM implementation. Identify all in‑scope data objects, legacy systems, dependencies, and required transformation rules. Define data quality standards, mapping...

Job Information Date Opened 04/06/2026 Job Type Contract Industry Government & Public Sector Work Experience 5+ years Salary 550 Outside IR35 City London Province Greater London Country United Kingdom Postal Code EC1A Job Description About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Job Summary The Lead Business Relationship Manager (Lead BRM) serves...

Full job description Job Information Date Opened 04/06/2026 Job Type Contract Industry Government & Public Sector Work Experience 5+ years Salary 550 Outside IR35 City London Province Greater London Country United Kingdom Postal Code EC1A About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Job Summary The Lead Business Relationship Manager...

Fully remote, UK-based £400 – £500 per day (Outside IR35) 3–6 Month Contract About Esenda   Esenda powers over £1.5bn of inbound and outbound payments annually, in the education space - from tuition and catering fees to supplier payments and payroll.  We’re a revenue-generating startup with strong product-market fit, and we’re growing fast.  Join us now and you’ll work on impactful features that directly shape our platform and make a real difference to our customers.  What you’ll do   Design, build, and ship reliable backend services and APIs in Python (Flask) that power core product functionality.  Own features end-to-end: data modelling (Postgres), API design, testing, production rollout and ongoing improvements.   Help uphold strong engineering standards through thoughtful code reviews, testing discipline, clean architecture, and pragmatic decision-making.  Improve service reliability and operability: monitoring, alerting, logging, runbooks, and reducing...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate — including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer — diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

Linux Engineer – 6-month contract – Outside of IR35 – London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate — including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer — diagnosing why CIS Level 2 breaks a Docker-based app, a legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04–24.04 administration and...

About The Company 167 Solutions Ltd is a reputable technology consulting firm specializing in delivering innovative digital solutions to clients across various industries. Renowned for its commitment to excellence and customer-centric approach, 167 Solutions has established a strong presence in the technology landscape, providing tailored services that address complex business challenges. The company prides itself on fostering a collaborative environment that encourages professional growth, continuous learning, and the adoption of cutting-edge technologies. With a diverse portfolio of clients ranging from startups to multinational corporations, 167 Solutions Ltd is dedicated to driving digital transformation and enabling organizations to achieve their strategic objectives through technology. About The Role 167 Solutions Ltd is partnering with a global organization to recruit an experienced Salesforce Developer on a contract basis outside IR35. This role offers an exciting...

Senior Flutter Developer - Outside IR35 - Contract A rare opportunity to join our fast-growing technology company selling high-value software development services. An ideal role for an experienced and dynamic developer who wants to be involved with an exciting and challenging project. Must have Several years of experience developing customer-facing mobile apps for both iOS and Android, using Flutter. Experience working as part of a team (including tools to support collaboration, such as git and user story management software) Experience working closely with other job roles, such as designers and product owners Nice to have Experience with mobile back-end development / Node Experience of CI/CD/DevOps for mobile apps Experience collaborating with clients or stakeholders, including clarifying requirements and presenting work at sprint demos Have experience delivering great outcomes for clients in an agency or professional services firm Your...

Rust Developer | Fully Remote (UK Based) | Outside IR35 | Initial 12 Week Contract We're supporting an innovative technology business looking to bring in a Rust Developer to help build and enhance a suite of customer-facing web applications. Working closely with the Tech Lead, you'll play a key role in developing Back End and Front End functionality focused around billing, account management and customer services, helping shape the future of a rapidly evolving platform. Why join? Opportunity to work heavily with Rust in production Modern AWS Serverless environment High level of ownership and autonomy Small, collaborative engineering team Greenfield and product-focused development Fully remote working (UK based candidates only) Key skills: Commercial Rust experience Backend API development AWS and cloud-native environments Serverless architectures Strong engineering fundamentals and ability to work independently Experience with Leptos...

QA Manager – IT Systems and Applications Separation | Remote | Outside IR35 | £450-£650 The Company Our client is a large, complex enterprise undergoing a critical IT separation program as part of a broader transformation. This is a highly visible initiative with executive and board‑level attention, where quality, risk control, and operational readiness are non‑negotiable. You’ll be joining a program that values clarity over noise, evidence over assumption, and confidence over speed, with quality assurance positioned as a strategic enabler, not a checkbox. The Role Our client is looking for a QA Manager to own and operate the end‑to‑end quality and testing assurance capability for a major IT separation program. This is a senior, outcomes‑focused role centered on independent assurance, executive decision support, and risk transparency. You will sit across the program, providing confidence that solutions, services, and operational capabilities are fit for...

Azure DevOps Engineer - 6-month contract - SC Cleared - London/Remote - Outside of IR35 My SC Cleared customer is seeking a highly skilled Azure DevOps/Platform Engineer with deep, hands-on experience in Azure-native engineering and advanced Infrastructure as Code (IaC) practices. This role is ideal for someone who operates at the intersection of DevOps and Software Engineering—bringing a strong development mindset to infrastructure design, automation, and testing. Key Skills & Experience from the Azure DevOps Engineer: Active SC Clearance ideal/lapsed considered Advanced Azure Engineering Strong experience designing for high availability Deep understanding of Azure-native services and architecture patterns Github actions Infrastructure as Code (IaC) Expert-level proficiency with Terraform and/or Bicep Strong focus on modularity, reusability, and maintainability Experience integrating automated testing frameworks (eg Terratest, Checkov) Azure...

Azure DevOps Engineer – 6-month contract – SC Cleared – London/Remote – Outside of IR35 My SC Cleared customer is seeking a highly skilled Azure DevOps / Platform Engineer with deep, hands-on experience in Azure-native engineering and advanced Infrastructure as Code (IaC) practices. This role is ideal for someone who operates at the intersection of DevOps and Software Engineering—bringing a strong development mindset to infrastructure design, automation, and testing. Key Skills & Experience from the Azure DevOps Engineer: Active SC Clearance ideal/lapsed considered Advanced Azure Engineering Strong experience designing for high availability Deep understanding of Azure-native services and architecture patterns Github actions Infrastructure as Code (IaC) Expert-level proficiency with Terraform and/or Bicep Strong focus on modularity, reusability, and maintainability Experience integrating automated testing frameworks (e.g. Terratest, Checkov)...

Senior Developer - .NET/SQL, Azure Our sister company Stellarmann is seeking an experienced Senior Developer to deliver projects for their Investment Management client. In this role you will responsible for developing and automating data feeds from various sources. Essential skills: Experienced .NET Developer Strong SQL experience Hands-on Azure SQL, App Services and Data Lakes Background in developing and automating data feeds is highly desirable Prior experience in Investment Management or similar domain This is an initial 6 month contract, paying a competitive day rate outside IR35, offering hybrid working in the London office (3 days per week). If this opportunity aligns with your skills and career goals, we encourage you to apply today! The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. William Alexander Diversity & Inclusion Policy actively promotes the principles of equality, diversity,...