22 customer service jobs found

We're supporting a Financial Services digital transformation programme and are looking for an experienced Digital Business Analyst to deliver customer-facing digital capabilities as part of a wider CRM initiative. Details: Rate: Up to £580/day Outside IR35 Location: Crewe - 3 days onsite (Tuesday-Thursday) Start: ASAP (max 2-week notice period) Required experience: Digital transformation delivery across customer portals, self-service platforms, mobile apps or similar digital products Customer journey mapping, requirements gathering and user stories CRM implementation/transformation experience (Microsoft Dynamics beneficial) Financial Services experience essential Customer-facing digital delivery experience within regulated sectors such as Energy, Utilities, Betting or Gambling also considered (at least some FS is essential) Experience working in smaller organisations, comfortable taking ownership and wearing multiple hats Experience working...

Senior Observability Engineer (Dynatrace) 6 months Remote Market rates - outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform:...

Senior Observability Engineer (Dynatrace) 6 months Remote Market rates - outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders.  Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the...

Salesforce Consultant | £400 – £500 | Outside IR35 | 6 Months | Fully Remote   We’re recruiting for an experienced Salesforce Consultant for a 6-Month contract role. This is a pivotal role supporting a client launching a new product line requiring scalable service processes, custom solutions and optimised customer journeys. This position is determined as Outside IR35 and is offered on a fully remote basis.   Key Responsibilities   Deliver Salesforce Service Cloud and Experience Cloud solutions for new digital product launches. Configure scalable Sales Cloud processes supporting high‑volume customer journeys and workflows. Build secure integrations between Salesforce and a range of core systems. Ensure solution designs follow Salesforce best practices and governance standards. Collaborate with cross-functional teams to deliver successful project outcomes.   If this Salesforce Consultant role sounds like a good fit and you’d like to know more, please apply with your most...

Technical Design Authority (Security/SD-WAN/Fortinet) is required by fast growing and highly successful IT services and consulting provider. Role Summary: In the role of TDA you will be responsible for designing, documenting and managing technical collateral to support agreed strategic objectives and the development of standard offerings and blueprint solutions in the security area. Also, you will be guarding the overall solution architecture of customer designs and be involved in the implementation, testing and handover to operations of these solutions. The TDA will actively participate in the presales process as well to allow continuity through service fulfilment. Duties and Responsibilities: Design bespoke customer network security models, review and approve advanced (best practices and standards) security configuration and be personally involved in first deployments of the solution as well as in proof of concepts. Be engaged in the pre-sales process,...

Salesforce Consultant | £400 - £500 | Outside IR35 | 6 months | Fully Remote We're recruiting for an experienced Salesforce Consultant for a 6-Month contract role. This is a pivotal role supporting a client launching a new product line requiring scalable service processes, custom solutions and optimised customer journeys. This position is determined as Outside IR35 and is offered on a fully remote basis. Key Responsibilities Deliver Salesforce Service Cloud and Experience Cloud solutions for new digital product launches. Configure scalable Sales Cloud processes supporting high volume customer journeys and workflows. Build secure integrations between Salesforce and a range of core systems. Ensure solution designs follow Salesforce best practices and governance standards . Collaborate with cross-functional teams to deliver successful project outcomes. If this Salesforce Consultant role sounds like a good fit and you'd like to know more, please apply with...

Salesforce Consultant | £400 - £500 | Outside IR35 | 6 Months | Fully Remote We're recruiting for an experienced Salesforce Consultant for a 6-Month contract role. This is a pivotal role supporting a client launching a new product line requiring scalable service processes, custom solutions and optimised customer journeys. This position is determined as Outside IR35 and is offered on a fully remote basis. Key Responsibilities Deliver Salesforce Service Cloud and Experience Cloud solutions for new digital product launches. Configure scalable Sales Cloud processes supporting high-volume customer journeys and workflows. Build secure integrations between Salesforce and a range of core systems. Ensure solution designs follow Salesforce best practices and governance standards . Collaborate with cross-functional teams to deliver successful project outcomes. If this Salesforce Consultant role sounds like a good fit and you'd like...

Hybrid Working (1-2 Days On-Site Per Week) £550 per day (Outside IR35) 6-Month Initial Contract We're working with a large, technology-driven organisation undergoing a significant data transformation programme and seeking an experienced Data Architect to play a pivotal role in shaping its enterprise data landscape. This is an exciting opportunity to help unlock the value of a complex and diverse data estate, enabling the creation of unified customer and property data views, supporting system integrations and migrations, and establishing best-in-class data architecture and governance practices. The Role As a Data Architect, you will define, evolve, and communicate enterprise-wide data architecture, ensuring data is accessible, trusted, and aligned to business objectives. A key initial focus will be mapping existing CRM data structures, developing Common Data Models (CDMs) within a Microsoft Fabric Medallion Architecture, and establishing scalable data integration patterns.Working...

Hybrid Working (1-2 Days On-Site Per Week) £550 per day (Outside IR35) 6-Month Initial Contract We 're working with a large, technology-driven organisation undergoing a significant data transformation programme and seeking an experienced Data Architect to play a pivotal role in shaping its enterprise data landscape. This is an exciting opportunity to help unlock the value of a complex and diverse data estate, enabling the creation of unified customer and property data views, supporting system integrations and migrations, and establishing best-in-class data architecture and governance practices. The Role As a Data Architect, you will define, evolve, and communicate enterprise-wide data architecture, ensuring data is accessible, trusted, and aligned to business objectives. A key initial focus will be mapping existing CRM data structures, developing Common Data Models (CDMs) within a Microsoft Fabric Medallion Architecture, and establishing scalable data integration...

Job title: Enterprise Architect - 2 to 3 days per week Day rate: £600 per day - Outside IR35 / Limited Company Duration: 18 months initially Work schedule: 2-3 days per week Start date: Flexible, can allow for notice period Location: Fully remote, with possibly 1 or 2 days onsite Overview We are seeking an experienced Enterprise Architect to play a pivotal role in one of the UK 's largest local government reorganisation programmes. Working across several councils, you will lead the design of the target enterprise architecture that will underpin the creation of new local authority structures. You 'll ensure digital, data and technology services are integrated into a secure, scalable and future-ready operating model that enables successful transition on day one while supporting long-term transformation. You 'll work closely with senior programme leaders, technical specialists and external partners to shape the future digital landscape...

Job title: Enterprise Architect - 2 to 3 days per week Day rate: £600 per day - Outside IR35/Limited Company Duration: 18 months initially Work schedule: 2-3 days per week Start date: Flexible, can allow for notice period Location: Fully remote, with possibly 1 or 2 days onsite Overview We are seeking an experienced Enterprise Architect to play a pivotal role in one of the UK s largest local government reorganisation programmes. Working across several councils, you will lead the design of the target enterprise architecture that will underpin the creation of new local authority structures. you'll ensure digital, data and technology services are integrated into a secure, scalable and future-ready operating model that enables successful transition on day one while supporting long-term transformation. you'll work closely with senior programme leaders, technical specialists and external partners to shape the future digital landscape of local government....

Software Assurance & Governance Consultant Brimpton (Berkshire) Outside IR35 £550pd Start Date: ASAP Location: Brimpton, Berkshire (Onsite) IR35: Outside Rate: £550pd Duration: 1 Week Initial Engagement The Candidate: Our client is seeking an experienced, independent specialist to carry out a one-week review of their software development and release pipeline. The purpose is to provide objective assurance that their controls for protecting confidential data particularly the separation of data between different customers of a multi-tenant application are operating effectively and reflect current good practice. The reviewer must be genuinely independent: with no prior involvement in the systems under review and no ongoing relationship with the delivery team. Key Responsibilities: Assess the end-to-end pipeline: test planning, code review, automated testing in CI/CD, and release sign-off gates. Verify hands-on that automated controls work as intended...

Technical Product Manager - Government Role: Product Manager - Central Government Location: London 3 days per week Day rate: £525p/d Outside IR35 Want to play a part of one of the most exciting Government digital transformations and integrations of modern years? We're supporting a consultancy who is delivering a major platform re-model and integration for a Central Government Department and are looking to bring on board 2 Product Managers to own key client deliverables and product scope. Having recently placed the Programme Director for the workstream, I can assure of the talent of the team who will be supporting. From P3M and PMO, too the cloud, cyber and development team. The programme itself has executive sponsorship across a number of key Government departments, MOD & intelligence services. It represents a key move in multi-cloud, multi-tenant platform capabilities. They need two experience product managers who have delivered Government programmes...

Data Engineer - NPPV 3 Cleared - Contract - Outside IR35 - Hybrid - Midlands VIQU have partnered with a well-established public-sector organisation in the Midlands, who are seeking a Data Engineer to join a major RMS (Records Management System) replacement programme. The successful Data Engineer will be responsible for designing and building robust data pipelines, supporting large-scale data migration activities, and enabling reporting and analytics capabilities across a complex enterprise environment. Key responsibilities: Design, develop, and optimise scalable ETL/ELT pipelines to support data migration, integration, and reporting requirements. Build data ingestion and transformation solutions across multiple source and target systems. Analyse existing datasets, schemas, and data structures to support mapping and migration activities. Work closely with solution architects and suppliers to implement target data models and integration patterns. Drive data quality...

Senior Python Backend Engineer £550/day Outside IR35 | 4 Months | Hybrid (Watford initially, then predominantly remote) We're working with an engineering-led technology business developing high-performance, Real Time platforms that process millions of events every minute for customers operating in mission-critical environments. This is a pure Python Back End engineering role focused on designing, building and improving scalable Back End services. This is not a Data Engineering, AI/ML or Cloud Engineering position. You'll be responsible for: Designing and developing production-grade Python Back End services Building scalable event-driven microservices Developing high-performance REST APIs using FastAPI Working with time-series and high-throughput data Solving complex production issues and improving system performance Refactoring and improving existing Python codebases Writing clean, maintainable and well-tested code We're looking for engineers with...

£600-£700 per day | Outside IR35 | 3-6 months initial | London hybrid - 2-3 days onsite per week | ASAP start S2R are seeking an experienced Solution Architect to support a major customer loyalty and rewards transformation programme. The role will focus on defining the end-to-end architecture across a Salesforce-led ecosystem, customer identity services, enterprise integrations, APIs and mobile experiences. You will operate within a complex multi-supplier environment, so strong senior stakeholder engagement, supplier management and the ability to drive architectural decisions will be essential. Responsibilities Define and maintain the end-to-end solution architecture across the rewards portal and wider Salesforce ecosystem. Design integration patterns across Salesforce, customer identity, APIs, mobile applications and enterprise platforms. Translate business and technical requirements into scalable, resilient and maintainable solution designs. Define the architecture...

£600-£700 per day | Outside IR35 | 3-6 months initial | London hybrid - 2-3 days onsite per week | ASAP start S2R are seeking an experienced Solution Architect to support a major customer identity, consent and preference management programme. The role will focus on defining the end-to-end architecture across CIAM, Azure AD B2C/Entra External ID, authentication, federation and customer privacy capabilities. You will operate within a complex multi-supplier environment, so strong senior stakeholder engagement, supplier management and the ability to influence identity and platform design decisions will be essential. Responsibilities Define and maintain the end-to-end solution architecture across CIAM, consent and preference management capabilities. Design customer identity solutions using Azure AD B2C and Microsoft Entra External ID. Define authentication, federation, registration, login and account recovery journeys. Translate business, customer and regulatory...

Work on technology that directly supports Defence and National Security. We 're seeking a DV Cleared Senior Infrastructure Engineer with VMware, Windows, Linux and secure cloud infrastructure experience. You 'll design, build and support secure digital platforms for Defence and National Security organisations. Contract role, up to £600 per day, Outside IR35, based in Taunton, Somerset. Rolling three-month contracts with an expected duration of approximately nine months. Active DV clearance is required. About the Senior Infrastructure Engineer assignment: As a Senior Infrastructure Engineer, you 'll join a team delivering secure digital solutions for Defence and National Security customers. Working alongside architects, engineers and consultants, you 'll help build and support mission-critical infrastructure where security, reliability and operational effectiveness are paramount. As a Senior Infrastructure Engineer, you will: Design, build and support secure...

Who are OnCommerce?   OnCommerce is a global selling platform that powers a growing network of retail channels, including: OnBuy - The only marketplace in the world to give customers instant Cashback on everything easyShop - An all-new marketplace created in collaboration with the easy® family of brands Comet - The iconic UK tech brand making its return later this year   OnCommerce is growing fast, launching new brands and scaling to power the future of ecommerce.   Be Part of the Story OnCommerce is constantly evolving. Everyone here plays a hands-on role in shaping what comes next, building brands that make an impact across global markets. There’s no red tape or rigid corporate structure; just smart people taking ownership and figuring things out as we build something big together. The pace is fast, priorities shift, things aren’t always perfectly set up, and you’ll often need to get stuck in and...

Microsoft Dynamics 365/Power BI Developer 6 month contract Outside IR35 Swindon Location - once a week onsite Rate - circa 500 but flexible We are looking for an experienced Microsoft Dynamics & Power BI Engineer to join a DevOps squad delivering digital solutions for our business. You will design, build and support Dynamics 365 and Power BI solutions that support key energy-sector processes. This is a hands-on role in a product-oriented environment, working closely with business stakeholders, product owners and technical teams to deliver stable, secure and scalable solutions. Your tasks Design and implement solutions on Microsoft Dynamics 365aligned with business processes (eg operations, asset-related workflows) Configure and customise Dynamics (tables/entities, forms, views, business rules, business process flows, security roles) Develop plugins, custom workflow activities and integrations using C#/.NET, JavaScript and Power Automate Work with SQL-based and other...