16 customer service jobs found

Customer Service Transformation Consultant (Contract) £400-£500pd 3-Month Contract Outside IR35 (Likely long-term extension following the initial roadmap) | WFH/Hybrid/Oxfordshire I Immediate We are seeking an experienced Customer Service Transformation Consultant to support a major customer service transformation programme within a large UK organisation. This is an opportunity for someone who can quickly assess a complex customer service operation, identify the root causes behind performance challenges, and create a roadmap to drive meaningful change. We are looking for a practitioner who can move beyond analysis and help shape practical improvements that deliver measurable outcomes. The RoleWorking closely with operational leaders, technology teams and external delivery partners, you will establish a clear understanding of current customer service performance and identify opportunities to improve customer experience, operational efficiency and cost to serve.You will evaluate...

Security Consultant - Endpoint Malware & AI, XDR, Trellix, Symantec, CrowdStrike, Palo Alto, Cortex XDR, Fully Remote (UK/EU) Outside IR35 This is an exceptional Security Consultant - Endpoint Malware & AI opportunity with a leading technology organisation, working with enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint Malware & AI must have fluent English. The Security Consultant - Endpoint Malware & AI contract is Outside IR35 . Rates are very negotiable for right skills As Security Consultant - Endpoint Malware & AI you will act as a senior security specialist for enterprise client engagements, focused on endpoint...

GxP Service Designer 6-month contract Remote Working Outside IR35 Market Rates (c£525 per day) The Opportunity: ISR Recruitment is supporting an IT consultancy working with a confidential UK central government agency to appoint an experienced Service Designer for an initial 6-month contract. The Service Designer will support a GxP e-Archive programme, working across business, technical and compliance teams to understand user needs, map end-to-end service journeys and design practical, user-centred ways of working within a highly governed and regulated environment. Skills and Experience: We are looking for an experienced Service Designer with a proven track record of working within complex transformation, digital or technology programmes. Strong visual and written communication skills are essential, with the ability to make complex services easy to understand and communicate findings effectively to a range of audiences. You should have strong experience in: Service...

GxP Service Designer 6-month contract Remote Working Outside IR35 Market Rates (c£525 per day) The Opportunity: ISR Recruitment is supporting an IT consultancy working with a confidential UK central government agency to appoint an experienced Service Designer for an initial 6-month contract. The Service Designer will support a GxP e-Archive programme, working across business, technical and compliance teams to understand user needs, map end-to-end service journeys and design practical, user-centred ways of working within a highly governed and regulated environment. Skills and Experience: We are looking for an experienced Service Designer with a proven track record of working within complex transformation, digital or technology programmes. Strong visual and written communication skills are essential, with the ability to make complex services easy to understand and communicate findings effectively to a range of audiences. You should have strong...

Job title: Aruba EdgeConnect SD-WAN Consultant (Silver Peak) Location: London/Remote Rate: to £500 per day Duration: c50 days Start: ASAP (2-3 weeks) Job type: Contract IR35: Outside IR35 Skills: Aruba EdgeConnect, Silver Peak, Aruba Orchestrator, EdgeHA, SD-WAN, BGP, OSPF, MPLS, LLD 9ALH2D9Y Aruba EdgeConnect SD-WAN Consultant - Contract - Mostly Remote A network services provider is delivering an HPE Aruba SD-WAN solution for an end customer and needs an experienced contractor to own the low level design and the implementation. The provider leads the solution architecturally, so this isn't an architecture role. It's hands-on design and build for someone who has deployed EdgeConnect before, in an environment where the solution has to work alongside an existing MPLS estate as well as Internet transport, with resilience and service monitoring designed across mixed connectivity. The engagement covers the initial site deployments, after which the...

Technical Programme Manager (Contract)   6-Month Contract | Immediate Start | Potential Extension £500 a day outside IR35   About the Role   We're looking for an experienced Technical Programme Manager to lead a business-critical HubSpot transformation programme within a fast-growing fintech environment.   This is much more than a CRM implementation/ migration. The programme will impact customer data, integrations, reporting, operational processes, and multiple interconnected platforms across the organisation. You'll be responsible for ensuring delivery remains coordinated, risks are understood early, and teams stay aligned throughout the programme lifecycle. You will have to enjoy building delivery practices in messy but exciting environments.   Working across Product, Engineering, Data, Operations, Security, Compliance, and business stakeholders, you'll bring structure to complexity and help drive a successful...

Role: Interim Systems Integration Manager Type: Contract - Outside IR35 Location: Hybrid (London + UK Travel) The Opportunity An ambitious, acquisitive professional services group is undertaking a major business systems transformation programme across multiple operating companies. We are looking for an experienced Interim Systems Integration Manager to lead the implementation, integration and rollout of a new technology stack, ensuring systems, data and processes are aligned across the group. This is a hands-on transformation role, combining programme leadership, process design, systems integration and stakeholder management. You 'll be responsible for creating a scalable operating model that supports future growth and acquisitions. Key Systems - The programme includes the implementation and integration of: Sage Intacct (ERP) HubSpot (CRM) Employment Hero (HRIS) Scoro (Project Management, Resource Planning & Time Recording) Key...

Job Title: Data Engineer Location: London, UK (3 days per week on-site) Rate: £450 - £550 per day, Outside IR35 (dependent on experience) Duration: 6 months Tec Partners are working with a leading technology client, who are currently looking for an experienced Data Engineer to work on a customer assignment to modernise their data platform, and enable AI-driven automation across workflows on Databricks and Azure. As a Data Engineer, you will focus on designing and building data pipelines and platform foundations, underpinning automation and analytics. You will work on Databricks and Azure alongside an AI /GenAI Engineer and customer teams. Key Responsibilities: Build and deploy data pipelines  on Databricks (ingest, transform, curate) Develop lakehouse architecture (medallion layers) and Unity Catalog governance Integrate Azure-based data services with Databricks Prepare and structure data What we are looking for: Proven Data Engineering experience. Experience...

Job Title: GenAI Engineer Location: London, UK (3 days per week on-site) Rate: £550 - £650 per day, Outside IR35 (dependent on experience) Duration: 6 months Tec Partners are working with a leading technology client, who are currently looking for an experienced AI / GenAI Engineer to work on a customer assignment to modernise their data platform, and enable AI-driven automation across workflows on Databricks and Azure. As a an AI / GenAI Engineer, you will focus on designing agentic and generative AI solutions to automate workflows, and work on Databricks and Azure alongside a data engineer and customer teams. Key Responsibilities: Design and deploy GenAI and LLM-based solutions to automate workflows Build AI agents and agentic workflows Leverage Databricks AI capabilities in order to build and deploy models Build RAG pipelines which integrate LLMs and data What we are looking for: Proven experience with building GenAI and LLM-based application in production...

Senior Android Engineer (Contractor) Location: Manchester city centre, 2 days/week onsite + remote 3 days/week Contract: Initial 3-4 month contract (strong likelihood of extension) Rate: £400-500 (Outside IR35) Start Date: Early October Overview Are you looking to make a genuine, visible impact in a short window rather than settle into a long slow ramp-up? This role offers exactly that. We're looking for an experienced Senior Android Engineer to join the Digital Engineering team of a well-known UK consumer brand, on a hands-on delivery contract supporting a significant new customer-facing proposition. The Android app is a modern, Kotlin-first, Jetpack Compose-only application built on multi-module clean architecture, with an established in-house permanent engineering team already in place. This is a genuine delivery role for someone who can get up to speed fast, ship high-quality software without unnecessary ceremony, and leave the codebase in a better state than they found...

Business Analyst - Business Process Mapping, Salesforce - 6 months, to £500 p/d outside IR35 A Business Analyst is required to work on the business process mapping as part of a large ERP data migration, Transformation programme. You will have extensive business analysis experience, ideally gained within a manufacturing/supply chain/logistics/retail environment, with excellent business process mapping (BPM), documentation experience with good knowledge of Salesforce. Any knowledge of ERP systems (SAP/Oracle/Dynamics/Infor/IFS) advantageous. You will have excellent stakeholder management, communication skills. The role will involve working on the migration of data from Legacy ERPs to a new ERP Infor and CRM Salesforce, liaising with the business, stakeholders, working closely with the customer services team, gathering requirements, producing functional specifications, As-Is', To-be', dealing with the business process mapping, documentation and producing the training material. Must...

Business Analyst - Business Process Mapping, Salesforce - 6 months, remote, to £500 p/d outside IR35 A Business Analyst is required to work on the business process mapping as part of a large ERP data migration, Transformation programme. You will have extensive business analysis experience, ideally gained within a manufacturing/supply chain/logistics/retail environment, with excellent business process mapping (BPM), documentation experience with good knowledge of Salesforce. Any knowledge of ERP systems (SAP/Oracle/Dynamics/Infor/IFS) advantageous. You will have excellent stakeholder management, communication skills. The role will involve working on the migration of data from Legacy ERPs to a new ERP Infor and CRM Salesforce, liaising with the business, stakeholders, working closely with the customer services team, gathering requirements, producing functional specifications, As-Is', To-be', dealing with the business process mapping, documentation and producing the training...

Principle Systems Engineer (Outside IR35) Stevenage £500 - £600 a day 6 months initial contract with opportunity to be extended to 12 months Our client is seeking an SME Principal Systems Engineer to provide end-to-end technical ownership of a new physical system on a contract basis. You'll be the go-to technical authority for the programme, leading requirements definition, system architecture, and technical decision-making from concept through to delivery, ensuring the project is successfully completed. Roles/Responsibilities Own system requirements, architecture and technical direction. Act as the senior technical authority for a complex engineering programme. Lead multidisciplinary design, integration and problem-solving activities. Direct and challenge suppliers, partners and specialist engineering teams. Drive verification, validation and product qualification. Engage customers and stakeholders while shaping systems engineering best...

Principle Systems Engineer (Outside IR35) Stevenage £500 - £600 a day 6 months initial contract with opportunity to be extended to 12 months Our client is seeking an SME Principal Systems Engineer to provide end-to-end technical ownership of a new physical system on a contract basis. You'll be the go-to technical authority for the programme, leading requirements definition, system architecture, and technical decision-making from concept through to delivery, ensuring the project is successfully completed. Roles/Responsibilities Own system requirements, architecture and technical direction. Act as the senior technical authority for a complex engineering programme. Lead multidisciplinary design, integration and problem-solving activities. Direct and challenge suppliers, partners and specialist engineering teams. Drive verification, validation and product qualification. Engage customers and stakeholders while shaping systems engineering best practice....

Senior Full Stack Developer - C#/Azure/Kafka Internal Title: Software Engineering Senior Consultant Location: London, UK (Hybrid - typically 1-2 days per week in office/client site) Contract: 6-month rolling contract Rate: £600-650 per day, Outside IR35 Start: ASAP About Appvia Appvia is a specialist cloud, platform, and solutions engineering consultancy, helping organisations modernise software systems, improve developer productivity, and adopt cloud-native practices that enable long-term, sustainable delivery. Our software engineering capability focuses on modern application development, cloud-native architecture, event-driven systems, and improving delivery outcomes through better engineering practices. We work across complex, high-impact environments in both the public and private sector, delivering solutions where quality, scalability, reliability, and security are critical. About the Role We’re looking for a Senior Full...

Devops Engineer Enhanced DV cleared Location :Cheltenham Salary/Rate : £600-£700 per day Outside IR35 Start Date : immediately Job Type : Long term contract/permanent options available Square One resources are Partnered with several consultancies that have immediate requirements for Devops and Sotware Engineers to support mission Critical projects. Location: Cheltenham (5 days onsite) Rate: £600-£700 per day (Outside IR35) Security Clearance: Active DV/eDV Clearance Required About the Role We are seeking an experienced EDV-cleared Devops and Infrastructure Engineers to support and enhance critical services used within government environments. Working closely with customers, engineers, and stakeholders, you will ensure systems remain secure, reliable, scalable, and high-performing while providing technical consultancy and acting as an escalation point for support queries. Key Responsibilities Design, maintain, and support physical and virtual...