19 customer service jobs found

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Service Desk Manager London £500- £600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders *...

Customer Delivery Manager/Project Manager - Fintech £375-£400 per day | Hybrid (1-2 days per week in Central Manchester) Outside IR35 About the Business Our client is a market-leading FinTech organisation - Their cloud-based platforms support financial institutions in delivering seamless financial journeys, improving operational efficiency, and enhancing customer experiences across the lending lifecycle. With a strong reputation for innovation and digital transformation, they partner with some of the UK's most recognised financial services brands. The Opportunity We're seeking an experienced Customer Delivery Manager to join a growing delivery team focused on the successful implementation of enterprise Fintech/SaaS solutions within the lending sector. This role sits at the heart of customer delivery and is ideal for someone who enjoys managing complex software implementations, building strong client relationships, and ensuring projects are delivered...

Senior Operating Model Consultant (Contract) - £450-£550 a day - Outside IR35 - (Hybrid/1 day per week in Bedford) Overview We are seeking an experienced Operating Model Consultant to support the development of a new Customer Design, Improvement and Quality Directorate for a Government client. Working alongside the Engagement lead and Director, the consultant will play a key role in designing and establishing the Directorates operating model, including its vision, mandate, service offer, organisational structure, governance, and ways of working. This is a highly delivery-focused role. We are looking for someone who is comfortable creating the artefacts, analyses and recommendations required to develop a practical and implementable Target Operating Model, rather than solely providing strategic advice. Key Responsibilities Target Operating Model Development Support the design and development of the Directorates Target Operating Model. Define and document...

My customer is a leading industrial manufacturer based in North London. They are looking for a  Data Migration Lead  for a  ServiceNow Transformation Project. Role : Data Migration Lead (ServiceNow) Project : ServiceNow Transformation Project (TPSM Implementation) Summary : The Data Migration Lead is responsible for defining , planning , and executing all data migration activities required for a successful ServiceNow TPSM (Technology Provider Service Management) implementation. This role ensures that all relevant details accurately extracted , transformed , validated , and loaded into ServiceNow in alignment with business and technical requirements. Deliverables : Strategy & Planning Develop and own the data migration strategy, scope, and detailed migration plan for the TPSM implementation. Identify all in‑scope data objects, legacy systems, dependencies, and required transformation rules. Define data quality standards, mapping...

Fully remote, UK-based £400 – £500 per day (Outside IR35) 3–6 Month Contract About Esenda   Esenda powers over £1.5bn of inbound and outbound payments annually, in the education space - from tuition and catering fees to supplier payments and payroll.  We’re a revenue-generating startup with strong product-market fit, and we’re growing fast.  Join us now and you’ll work on impactful features that directly shape our platform and make a real difference to our customers.  What you’ll do   Design, build, and ship reliable backend services and APIs in Python (Flask) that power core product functionality.  Own features end-to-end: data modelling (Postgres), API design, testing, production rollout and ongoing improvements.   Help uphold strong engineering standards through thoughtful code reviews, testing discipline, clean architecture, and pragmatic decision-making.  Improve service reliability and operability: monitoring, alerting, logging, runbooks, and reducing...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate — including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer — diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

Linux Engineer – 6-month contract – Outside of IR35 – London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate — including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer — diagnosing why CIS Level 2 breaks a Docker-based app, a legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04–24.04 administration and...

About The Company 167 Solutions Ltd is a reputable technology consulting firm specializing in delivering innovative digital solutions to clients across various industries. Renowned for its commitment to excellence and customer-centric approach, 167 Solutions has established a strong presence in the technology landscape, providing tailored services that address complex business challenges. The company prides itself on fostering a collaborative environment that encourages professional growth, continuous learning, and the adoption of cutting-edge technologies. With a diverse portfolio of clients ranging from startups to multinational corporations, 167 Solutions Ltd is dedicated to driving digital transformation and enabling organizations to achieve their strategic objectives through technology. About The Role 167 Solutions Ltd is partnering with a global organization to recruit an experienced Salesforce Developer on a contract basis outside IR35. This role offers an exciting...

Senior Flutter Developer - Outside IR35 - Contract A rare opportunity to join our fast-growing technology company selling high-value software development services. An ideal role for an experienced and dynamic developer who wants to be involved with an exciting and challenging project. Must have Several years of experience developing customer-facing mobile apps for both iOS and Android, using Flutter. Experience working as part of a team (including tools to support collaboration, such as git and user story management software) Experience working closely with other job roles, such as designers and product owners Nice to have Experience with mobile back-end development / Node Experience of CI/CD/DevOps for mobile apps Experience collaborating with clients or stakeholders, including clarifying requirements and presenting work at sprint demos Have experience delivering great outcomes for clients in an agency or professional services firm Your...

Contract Front-End Software Tester (JavaScript | Java | Playwright | TypeScript)  Start Date:  ASAP, immediate starter Day Rate: £450-475 per day, Outside IR35 Length: 3 months inital Working Patterns:  Fully-remote Other Information:  2 stage interview process Opus have partnered with a UK-based Critical Communications provider who's technology supports real-time messaging and alerting systems used by major data centre operators, large-scale healthcare and emergency services organisations.This will be a hands on contract role with strategic influence, where you'll be responsible for defining and implementing a robust and cohesive end-to-end testing strategy, working closely with engineering and product leadership in a fast-pace, environment with a start-up feel. The key challenge is bringing structure and maturity to a fragmented testing landscape, establishing a cohesive end-to-end strategy across complex, multi-channel and highly integrated systems. Challenge: The...

Contract Front End Software Tester (JavaScript | Java | Playwright | TypeScript) Start Date: ASAP, immediate starter Day Rate: £450-475 per day, Outside IR35 Length: 3 months initial Working Patterns: Fully-remote Other Information: 2 stage interview process Opus have partnered with a UK-based Critical Communications provider who's technology supports Real Time messaging and alerting systems used by major data centre operators, large-scale healthcare and emergency services organisations.This will be a hands on contract role with strategic influence, where you'll be responsible for defining and implementing a robust and cohesive end-to-end testing strategy, working closely with engineering and product leadership in a fast-pace, environment with a start-up feel. The key challenge is bringing structure and maturity to a fragmented testing landscape, establishing a cohesive end-to-end strategy across complex, multi-channel and highly integrated systems. Challenge:...

Contract Front-End Software Tester (JavaScript | Java | Playwright | TypeScript) Start Date: ASAP, immediate starter Day Rate: £450-475 per day, Outside IR35 Length: 3 months inital Working Patterns: Fully-remote Other Information: 2 stage interview process Opus have partnered with a UK-based Critical Communications provider who 's technology supports real-time messaging and alerting systems used by major data centre operators, large-scale healthcare and emergency services organisations.This will be a hands on contract role with strategic influence, where you 'll be responsible for defining and implementing a robust and cohesive end-to-end testing strategy, working closely with engineering and product leadership in a fast-pace, environment with a start-up feel. The key challenge is bringing structure and maturity to a fragmented testing landscape, establishing a cohesive end-to-end strategy across complex, multi-channel and highly integrated...

Rust Developer | Fully Remote (UK Based) | Outside IR35 | Initial 12 Week Contract We're supporting an innovative technology business looking to bring in a Rust Developer to help build and enhance a suite of customer-facing web applications. Working closely with the Tech Lead, you'll play a key role in developing Back End and Front End functionality focused around billing, account management and customer services, helping shape the future of a rapidly evolving platform. Why join? Opportunity to work heavily with Rust in production Modern AWS Serverless environment High level of ownership and autonomy Small, collaborative engineering team Greenfield and product-focused development Fully remote working (UK based candidates only) Key skills: Commercial Rust experience Backend API development AWS and cloud-native environments Serverless architectures Strong engineering fundamentals and ability to work independently Experience with Leptos...

Contract Product Manager | Authentication / IAM | Outside IR35 | £475pd I'm recruiting for a Contract Product Manager to support a key digital identity and authentication initiative within a leading membership / subscription services organisation . This role will suit a Product Manager with experience working within membership, subscription, customer account environments , alongside prior exposure to identity, authentication or access management product initiatives. Key responsibilities: Supporting a digital identity and authentication workstream Enhancing and configuring an existing Azure B2C authentication journey Improving login and authentication experiences, including changes to the login flow Delivering multi-factor authentication (MFA) enhancements, providing users with authentication options such as phone, SMS/text and email Working across logins, authentication, SSO and digital identity Partnering with product, engineering and supplier...

QA Manager – IT Systems and Applications Separation | Remote | Outside IR35 | £450-£650 The Company Our client is a large, complex enterprise undergoing a critical IT separation program as part of a broader transformation. This is a highly visible initiative with executive and board‑level attention, where quality, risk control, and operational readiness are non‑negotiable. You’ll be joining a program that values clarity over noise, evidence over assumption, and confidence over speed, with quality assurance positioned as a strategic enabler, not a checkbox. The Role Our client is looking for a QA Manager to own and operate the end‑to‑end quality and testing assurance capability for a major IT separation program. This is a senior, outcomes‑focused role centered on independent assurance, executive decision support, and risk transparency. You will sit across the program, providing confidence that solutions, services, and operational capabilities are fit for...

Azure DevOps Engineer - 6-month contract - SC Cleared - London/Remote - Outside of IR35 My SC Cleared customer is seeking a highly skilled Azure DevOps/Platform Engineer with deep, hands-on experience in Azure-native engineering and advanced Infrastructure as Code (IaC) practices. This role is ideal for someone who operates at the intersection of DevOps and Software Engineering—bringing a strong development mindset to infrastructure design, automation, and testing. Key Skills & Experience from the Azure DevOps Engineer: Active SC Clearance ideal/lapsed considered Advanced Azure Engineering Strong experience designing for high availability Deep understanding of Azure-native services and architecture patterns Github actions Infrastructure as Code (IaC) Expert-level proficiency with Terraform and/or Bicep Strong focus on modularity, reusability, and maintainability Experience integrating automated testing frameworks (eg Terratest, Checkov) Azure...

Senior Project Manager (Security), £475 per day outside IR35 6 months initially, Remote Working Bench IT require a Senior Project Manager to join a global organisation starting ASAP working remotely. This project will be assist in the implementing existing tools and services onto a new domain. The successful PM will require experience delivering security projects. The successful Project Manager should have the skills and experience included below; Experience working as a Project Manager to delivery Security solutions Knowledge or experience of the below tools would be desirable: Tanium, Netskope, Splunk, EntraID & Okta, CyberArk and other related security tooling Working with other continents/countries for global delivery Financial planning/budgeting Customer focused, proactive and show great initiative Global experience dealing with different business contacts and technical teams High energy and strong stakeholder management experience Must have good...

Azure DevOps Engineer – 6-month contract – SC Cleared – London/Remote – Outside of IR35 My SC Cleared customer is seeking a highly skilled Azure DevOps / Platform Engineer with deep, hands-on experience in Azure-native engineering and advanced Infrastructure as Code (IaC) practices. This role is ideal for someone who operates at the intersection of DevOps and Software Engineering—bringing a strong development mindset to infrastructure design, automation, and testing. Key Skills & Experience from the Azure DevOps Engineer: Active SC Clearance ideal/lapsed considered Advanced Azure Engineering Strong experience designing for high availability Deep understanding of Azure-native services and architecture patterns Github actions Infrastructure as Code (IaC) Expert-level proficiency with Terraform and/or Bicep Strong focus on modularity, reusability, and maintainability Experience integrating automated testing frameworks (e.g. Terratest, Checkov)...