27 customer service jobs found

Customer Service Transformation Consultant (Contract) £400-£500pd 3-Month Contract Outside IR35 (Likely long-term extension following the initial roadmap) | WFH/Hybrid/Oxfordshire I Immediate We are seeking an experienced Customer Service Transformation Consultant to support a major customer service transformation programme within a large UK organisation. This is an opportunity for someone who can quickly assess a complex customer service operation, identify the root causes behind performance challenges, and create a roadmap to drive meaningful change. We are looking for a practitioner who can move beyond analysis and help shape practical improvements that deliver measurable outcomes. The RoleWorking closely with operational leaders, technology teams and external delivery partners, you will establish a clear understanding of current customer service performance and identify opportunities to improve customer experience, operational efficiency and cost to serve.You will evaluate...

Service/Delivery Desk Manager - Hybrid/UK 3dpw - 6 months - £400-450/day Outside IR35 - ASAP Start Key Requirements Significant experience leading IT Service Delivery and IT Service Management (ITSM) functions within complex enterprise environments. Strong knowledge of ITIL principles and ITSM frameworks, including Incident, Change, Problem, Knowledge and Service Level Management. Proven experience leading Service Desk operations, managing performance through KPIs, SLAs, service governance and continual improvement. Strong supplier, contract and vendor management experience, including outsourced and managed service providers. Experience supporting business-critical enterprise applications and IT services, alongside enterprise ITSM platforms and service management tooling. Key Responsibilities Lead and continually improve the organisation's IT Service Management capability, ensuring reliable, high-quality and customer-focused IT services. Provide...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or Full time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure...

Dynamics CRM Developer | Peppermint CRM | 3 month contract | Up to £475 per day | Outside IR35| Fully Remote Are you an experienced Microsoft Dynamics CRM professional looking for a role where you can take ownership of a key business platform and help shape its future? We’re looking for a Dynamics CRM Developer / Technical Specialist to support the day-to-day management, development and improvement of our Peppermint Dynamics CRM platform. You’ll become the go-to technical contact for the platform, working closely with developers, architects, business analysts and stakeholders to deliver robust solutions and improve the overall CRM environment. What you’ll be doing Take ownership of the technical design, development and support of the Peppermint Dynamics CRM platform Design, build and test workflows, screens and CRM functionality Review existing customisations and identify areas requiring redevelopment or improvement Help reduce technical debt and...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...

Dynamics CRM Developer | Peppermint CRM | 3 month contract | Up to £475 per day | Outside IR35| Fully Remote   Are you an experienced Microsoft Dynamics CRM professional looking for a role where you can take ownership of a key business platform and help shape its future?   We’re looking for a Dynamics CRM Developer / Technical Specialist to support the day-to-day management, development and improvement of our Peppermint Dynamics CRM platform.   You’ll become the go-to technical contact for the platform, working closely with developers, architects, business analysts and stakeholders to deliver robust solutions and improve the overall CRM environment.   What you’ll be doing   Take ownership of the technical design, development and support of the Peppermint Dynamics CRM platform Design, build and test workflows, screens and CRM functionality Review existing customisations and identify areas requiring redevelopment or improvement Help reduce technical debt and ensure the platform...

Dynamics CRM Developer | Peppermint CRM | 3 month contract | Up to £475 per day | Outside IR35| Fully Remote Are you an experienced Microsoft Dynamics CRM professional looking for a role where you can take ownership of a key business platform and help shape its future? We're looking for a Dynamics CRM Developer/Technical Specialist to support the day-to-day management, development and improvement of our Peppermint Dynamics CRM platform. You'll become the go-to technical contact for the platform, working closely with developers, architects, business analysts and stakeholders to deliver robust solutions and improve the overall CRM environment. What you'll be doing Take ownership of the technical design, development and support of the Peppermint Dynamics CRM platform Design, build and test workflows, screens and CRM functionality Review existing customisations and identify areas requiring redevelopment or improvement Help reduce technical debt and ensure the platform...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or Full time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure...

NHS EMIS Web Project Manager - 4 months in duration - £400.00 per day (Outside IR35) - Cheshire - 2 days on site per week EMIS Project Manager required to support our NHS customer with their EMIS Web Optimisation Project. Essential skills & experience: Proven experience managing EMIS Web Optimisation or implementation projects. Strong understanding of NHS reporting requirements and healthcare operational processes. Experience delivering projects using Agile project management methodologies. Ability to coordinate multiple stakeholders, including Clinical Services, Service Management, Reporting teams, and technical delivery teams. Excellent planning, communication, and stakeholder management skills, with the ability to drive project delivery and manage competing priorities. Experience facilitating workshops, tracking actions, risks, issues, and project milestones. Ability to work collaboratively across clinical, operational, and digital...

Security Consultant - Endpoint Malware & AI, XDR, Trellix, Symantec, CrowdStrike, Palo Alto, Cortex XDR, Fully Remote (UK/EU) Outside IR35 This is an exceptional Security Consultant - Endpoint Malware & AI opportunity with a leading technology organisation, working with enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint Malware & AI must have fluent English. The Security Consultant - Endpoint Malware & AI contract is Outside IR35 . Rates are very negotiable for right skills As Security Consultant - Endpoint Malware & AI you will act as a senior security specialist for enterprise client engagements, focused on endpoint...

GxP Service Designer 6-month contract Remote Working Outside IR35 Market Rates (c£525 per day) The Opportunity: ISR Recruitment is supporting an IT consultancy working with a confidential UK central government agency to appoint an experienced Service Designer for an initial 6-month contract. The Service Designer will support a GxP e-Archive programme, working across business, technical and compliance teams to understand user needs, map end-to-end service journeys and design practical, user-centred ways of working within a highly governed and regulated environment. Skills and Experience: We are looking for an experienced Service Designer with a proven track record of working within complex transformation, digital or technology programmes. Strong visual and written communication skills are essential, with the ability to make complex services easy to understand and communicate findings effectively to a range of audiences. You should have strong experience in: Service...

Job title: Aruba EdgeConnect SD-WAN Consultant (Silver Peak) Location: London/Remote Rate: to £500 per day Duration: c50 days Start: ASAP (2-3 weeks) Job type: Contract IR35: Outside IR35 Skills: Aruba EdgeConnect, Silver Peak, Aruba Orchestrator, EdgeHA, SD-WAN, BGP, OSPF, MPLS, LLD 9ALH2D9Y Aruba EdgeConnect SD-WAN Consultant - Contract - Mostly Remote A network services provider is delivering an HPE Aruba SD-WAN solution for an end customer and needs an experienced contractor to own the low level design and the implementation. The provider leads the solution architecturally, so this isn't an architecture role. It's hands-on design and build for someone who has deployed EdgeConnect before, in an environment where the solution has to work alongside an existing MPLS estate as well as Internet transport, with resilience and service monitoring designed across mixed connectivity. The engagement covers the initial site deployments, after which the...

Technical Programme Manager (Contract)   6-Month Contract | Immediate Start | Potential Extension £500 a day outside IR35   About the Role   We're looking for an experienced Technical Programme Manager to lead a business-critical HubSpot transformation programme within a fast-growing fintech environment.   This is much more than a CRM implementation/ migration. The programme will impact customer data, integrations, reporting, operational processes, and multiple interconnected platforms across the organisation. You'll be responsible for ensuring delivery remains coordinated, risks are understood early, and teams stay aligned throughout the programme lifecycle. You will have to enjoy building delivery practices in messy but exciting environments.   Working across Product, Engineering, Data, Operations, Security, Compliance, and business stakeholders, you'll bring structure to complexity and help drive a successful...

Job Title: Data Engineer Location: London, UK (3 days per week on-site) Rate: £450 - £550 per day, Outside IR35 (dependent on experience) Duration: 6 months Tec Partners are working with a leading technology client, who are currently looking for an experienced Data Engineer to work on a customer assignment to modernise their data platform, and enable AI-driven automation across workflows on Databricks and Azure. As a Data Engineer, you will focus on designing and building data pipelines and platform foundations, underpinning automation and analytics. You will work on Databricks and Azure alongside an AI /GenAI Engineer and customer teams. Key Responsibilities: Build and deploy data pipelines  on Databricks (ingest, transform, curate) Develop lakehouse architecture (medallion layers) and Unity Catalog governance Integrate Azure-based data services with Databricks Prepare and structure data What we are looking for: Proven Data Engineering experience. Experience...

Hays are now looking for an Azure Engineer for one of our local clients: £428.40 Outside IR35 Remote (occasional meetings in London) 6 month+ contract Overview We're looking for a hands-on Azure Cloud Migration Engineer to support the migration of a business-critical application from on-premise infrastructure to Microsoft Azure. Working alongside the Lead Technical Architect, you'll build, migrate, test and support Azure infrastructure, ensuring a secure, resilient and operationally ready platform. Essential Skills Azure cloud migration experience Azure Infrastructure (compute, storage, landing zones) Azure Networking & Hybrid Connectivity Entra ID / Identity & Access Management Azure Security Backup, Recovery & Disaster Recovery Terraform, Bicep or Infrastructure as Code Azure DevOps / CI/CD Monitoring, Logging & Operational Support Experience in regulated or mission-critical environments...

Hays are now looking for an Azure Engineer for one of our local clients: £428.40 Outside IR35 Remote (occasional meetings in London) 6 month+ contract Overview We're looking for a hands-on Azure Cloud Migration Engineer to support the migration of a business-critical application from on-premise infrastructure to Microsoft Azure. Working alongside the Lead Technical Architect, you'll build, migrate, test and support Azure infrastructure, ensuring a secure, resilient and operationally ready platform. Essential Skills Azure cloud migration experience Azure Infrastructure (compute, storage, landing zones) Azure Networking & Hybrid Connectivity Entra ID/Identity & Access Management Azure Security Backup, Recovery & Disaster Recovery Terraform, Bicep or Infrastructure as Code Azure DevOps/CI/CD Monitoring, Logging & Operational Support Experience in regulated or mission-critical environments Responsibilities Support discovery, technical...

Hays are now looking for an Azure Engineer for one of our local clients: £428.40 Outside IR35 Remote (occasional meetings in London) 6 month+ contract Overview We 're looking for a hands-on Azure Cloud Migration Engineer to support the migration of a business-critical application from on-premise infrastructure to Microsoft Azure. Working alongside the Lead Technical Architect, you 'll build, migrate, test and support Azure infrastructure, ensuring a secure, resilient and operationally ready platform. Essential Skills Azure cloud migration experience Azure Infrastructure (compute, storage, landing zones) Azure Networking & Hybrid Connectivity Entra ID / Identity & Access Management Azure Security Backup, Recovery & Disaster Recovery Terraform, Bicep or Infrastructure as Code Azure DevOps / CI/CD Monitoring, Logging & Operational Support Experience in regulated or mission-critical...