3 customer service jobs found in Warrington

Project Manager – Strategic Planning & Transformation £500–£600 per day | 4-month contract | Hybrid London We’re currently recruiting for an experienced Project Manager to join a large, established housing organisation undergoing a period of significant transformation and service improvement. This is a manager-level project delivery role within the organisation’s Strategic Planning & Transformation function, supporting complex change programmes designed to improve services, processes and customer outcomes. The Opportunity We’re looking for a confident Project Manager with 5+ years’ experience delivering large, complex projects, ideally with experience managing projects valued at £1m+. A particularly strong background would include recent experience of implementing or improving complaints processes, ideally within a housing/social housing environment and with...

AI Engineer Day Rate: £550 - £600 per day Contract Length: 6 months Outside IR35 Location Manchester (2 days onsite per week) We are recruiting on behalf of a leading global organisation seeking an AI Engineer to act as a hands-on, technical point of contact for AI capability. You will unblock staff at every level of AI fluency-from everyday users to programmers-turning ad-hoc AI usage into reusable, well-governed capability. This role provides the technical depth behind the AI Adoption team's training programme. It also gives the business critical visibility into how AI tools are actually being utilised across the organisation. Scope of Work Helpdesk & Technical Unblocking Act as the first port of call for staff stuck on AI builds. Configure Custom GPTs and debug SQL/formula logic with Claude. Structure new AI use cases from scratch. Support everyday business users needing low-jargon help. Support technical programmers needing deep engineering, prompting, and...

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential...