9 customer service jobs found in Warrington

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...

Project Manager – Strategic Planning & Transformation £500–£600 per day | 4-month contract | Hybrid London We’re currently recruiting for an experienced Project Manager to join a large, established housing organisation undergoing a period of significant transformation and service improvement. This is a manager-level project delivery role within the organisation’s Strategic Planning & Transformation function, supporting complex change programmes designed to improve services, processes and customer outcomes. The Opportunity We’re looking for a confident Project Manager with 5+ years’ experience delivering large, complex projects, ideally with experience managing projects valued at £1m+. A particularly strong background would include recent experience of implementing or improving complaints processes, ideally within a housing/social housing environment and with...

Pensions Calculations Analyst Outside IR35 | Up to £450 per day | Remote with Occasional Site Visits | 6 Month Contract Our well-established client is looking to onboard a number of Pensions Calculations Analysts on an initial six-month contract. You will support the Pensions Administration team, draft and update calculation specifications for IT development, and contribute to projects that support wider operational objectives. You 'll be responsible for: Providing pensions calculation support to Pensions Administration and IT teams. Staying current with legislative changes affecting calculations. Drafting and updating specifications for pension schemes. Supporting testing of automation changes. Delivering technical training and top-tier customer service. Managing tasks and collaborate with stakeholders to meet targets. Helping to plan and deliver projects You 'll need experience in the following: Experienced in pensions administration...

IT Service Transformation & Operations Lead Outside IR35 - Hybrid Our client is looking for an experienced IT Service Transformation & Operations Lead to take ownership of a significant transformation programme across their technology support and operational environment. This is a high-impact leadership role for someone who can combine technology, operational excellence and people transformation . You will be responsible for modernising the way IT support is delivered across a large estate and corporate Head Office, while creating a more efficient, empowered and customer-focused technology function. The organisation supports multiple locations and 200+ Head Office users , making this a complex and highly visible environment where technology availability is critical to day-to-day operations. You will play a pivotal role in reducing operational inefficiencies, improving user experience, introducing automation and developing a high-performing team culture. Key...

IT Service Transformation & Operations Lead Outside IR35 - Hybrid Our client is looking for an experienced IT Service Transformation & Operations Lead to take ownership of a significant transformation programme across their technology support and operational environment. This is a high-impact leadership role for someone who can combine technology, operational excellence and people transformation . You will be responsible for modernising the way IT support is delivered across a large estate and corporate Head Office, while creating a more efficient, empowered and customer-focused technology function. The organisation supports multiple locations and 200+ Head Office users , making this a complex and highly visible environment where technology availability is critical to day-to-day operations. You will play a pivotal role in reducing operational inefficiencies, improving user experience, introducing automation and developing a high-performing...

Business Central Developer – Contract Remote | up to £400 per day | Outside IR35 | Initial 6 months     We’re looking for an experienced Microsoft Dynamics 365 Business Central Developer to join a growing technology team and take ownership of the continued development and improvement of a business-critical ERP platform.   This is a hands-on contract where you’ll work closely with the ERP Technical Lead, building new functionality, developing integrations and improving the existing Business Central environment. There’s a good mixture of project development and BAU, so we’re looking for someone who is comfortable owning work end-to-end – understanding a requirement, designing the solution, developing it in AL and seeing it through testing and release.     What you’ll be working on Designing and developing Business Central extensions using AL Building new functionality...

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential...