56 customer service jobs found in Southampton

Senior AI Voice Engineer £500 - £550 per day Outside IR35 Remote (occasional London meet-up) Initial 6 Month Contract We are looking for a Senior AI Voice Engineer to help build and scale a production-grade AI voice platform for a major UK financial services organisation. This is not a proof-of-concept role. The business has already built initial Python-based prototypes and is now looking for an experienced contractor to take the solution into production, helping define the architecture, challenge technical decisions, and build a scalable platform capable of handling real customer interactions. You'll work directly with senior stakeholders and have significant influence over both the technical direction and implementation approach. What You'll Be Doing Designing and building production-grade AI voice agent solutions Developing scalable Python services and APIs Working with speech-to-text (STT), large language models (LLMs) and text-to-speech (TTS)...

Initial 6 month contact Up to £600/day (Outside IR35) 4 days on-site per week (Central London) This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You'll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial 6 month Contract Rate: Up to £600/day (Outside IR35) Working Arrangement: 4 days on-site per week Office Location: Central London The Role: Lead the modernisation of the Ivanti ITSM platform , identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA to enhance service delivery Develop...

Senior Full-Stack Engineer - 6 Months Contract - up to £400 Per day Outside IR35 - Retail We’re working with a well-established retail business currently undergoing a major internal transformation programme, and they’re looking for a Senior Full Stack Developer to join on a 6 month contract. The business has been operating successfully for over 10 years and combines the stability of an established company with the pace and culture of a start-up environment. Decisions happen quickly, there’s very little hierarchy, and engineers are trusted to own delivery and make a tangible impact. This role will focus heavily on building modern internal applications and operational tooling that support large-scale scheduling, fulfilment, logistics, optimisation and customer service functions across the business. The Role You'll play a key role in developing modern React-based internal applications alongside supporting .NET backend services, helping replace legacy workflows with...

Senior Customer Data Analyst (Contract) £400 per day (Outside IR35) 3-month Contract London-based Hybrid - 2 days in the office This is an opportunity to join a high-impact analytics team on an initial short-term contract, with a clear mandate to deliver both immediate insight and longer-term value. You will play a key role in shaping how data is used across the business, working closely with senior stakeholders to drive commercial outcomes. The Company They are a fast-growing, investment-backed organisation entering a new phase of expansion. With a strong reputation for their data capability, their analytics function is central to business strategy and decision making. The team is well-established, collaborative and highly regarded across the organisation. You will report into the Head of Analytics and work alongside a close-knit group of analysts. The Role and Deliverables Deliver actionable insights across customer segmentation, behaviour analysis and...

A banking client based in London is looking for an experienced Business Analyst to join their team on an initial 6 month contract. The successful candidate will play a key role in analysing, documenting, and improving business processes, supporting operational transformation initiatives, and driving process automation across the organisation. This role requires strong stakeholder management skills, hands-on process mapping experience, and the ability to translate business requirements into effective solutions. Experience within Financial Services and familiarity with Salesforce are essential. Key Responsibilities Elicit, analyse, and document business requirements from stakeholders across operations, technology, and business functions. Lead process discovery workshops and document current and future state processes using BPMN standards. Identify process improvement and automation opportunities to enhance operational efficiency and customer outcomes. Work closely...

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Initial 6 month contact Up to £600/day (Outside IR35) 4 days on-site per week (Central London) This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You'll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial 6 month Contract Rate: Up to £600/day (Outside IR35) Working Arrangement: 4 days on-site per week Office Location: Central London The Role: Lead the modernisation of the Ivanti ITSM platform , identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA to enhance service delivery Develop...

IT Support Technician / IT Support Analyst / IT Support Engineer / IT Technician / Desktop Support Analyst Temporary position for leave cover, 3 weeks contract 9th of July to 30th of July, Tuesday to Thursday standard business hours on site in London. Good opportunity for someone who wants part time work while looking for a position. Our client is a well-known global fashion brand with over 10,000 employees and offices across North America, EMEA and APAC. They are looking for an IT support technician to join their office based in the City of London: -Sole IT go to person and technician for the London office and support 50+ staff; -Provide C-level support; -Troubleshoot and resolve technical issues; -Provide technical support across Macs/Windows, Windows server, IT network and VPN, printers, Office 365, AV/conference room, business system and applications; -Vendor relationship management Requirements: -3 years + experience as IT support/desktop...

Location: London (2 days onsite) Contract Length: 3 months IR35 Status: Outside IR35 Rate: £400 per day Start Date: ASAP (max 2 weeks' notice) Overview We're looking for a highly proactive Senior Data Analyst with strong experience in marketing technology and performance analytics. This role requires someone who can uncover insights, drive initiatives, and influence stakeholders through data-led recommendations. Key Responsibilities Proactively identify opportunities and demonstrate value to stakeholders through actionable insights Influence and challenge stakeholders with data-driven recommendations Perform customer segmentation and deep customer behaviour analysis Analyse product interactions and customer journeys to optimise performance Deliver insight-led recommendations across: Customer add-on history Retention strategies and test-and-learn approaches Identification of the most profitable customer segments Monitor and analyse churn...

Location: London (2 days onsite) Contract Length: 3 months IR35 Status: Outside IR35 Rate: £400 per day Start Date: ASAP (max 2 weeks ' notice) Overview We 're looking for a highly proactive Senior Data Analyst with strong experience in marketing technology and performance analytics. This role requires someone who can uncover insights, drive initiatives, and influence stakeholders through data-led recommendations. Key Responsibilities Proactively identify opportunities and demonstrate value to stakeholders through actionable insights Influence and challenge stakeholders with data-driven recommendations Perform customer segmentation and deep customer behaviour analysis Analyse product interactions and customer journeys to optimise performance Deliver insight-led recommendations across: Customer add-on history Retention strategies and test-and-learn approaches Identification of the most profitable...

Senior Full Stack Developer - .NET/React Outside IR35 Contract Up to £400 per day Initial 3-6 Month Contract | Immediate Start - 1 day a week in London We're working with a well-established retail business currently undergoing a major internal transformation programme and they're looking for a Senior Full Stack Developer to join immediately on an Outside IR35 contract basis. The business has been operating successfully for over 10 years and combines the stability of an established company with the pace and culture of a start-up environment. Decisions happen quickly, there's very little hierarchy, and engineers are trusted to own delivery and make an impact. This role will focus heavily on building modern internal applications and operational tooling that support large-scale scheduling, optimisation and customer service functions across the business. The Role You'll play a key role in developing modern React-based internal applications alongside supporting .NET Back...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) Outside IR35 £450-475 per day Fully Remote 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract click apply for full job details

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) Outside IR35 £450-475 per day Fully Remote 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract click apply for full job details

Microsoft Dynamics 365 CRM Technical Consultant (omni channel / contact centre / Customer service) | Outside IR35 | £450-475 per day | Fully Remote | 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service / contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery. Power Platform experience - Power Apps and Power Automate Azure integration capability - experience with Azure Functions, Logic Apps, APIs, and integration design. Contact...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel / contact centre / Customer service) Outside IR35 £450-475 per day Fully Remote 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service / contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery. Power Platform experience - Power Apps and Power Automate Azure integration capability - experience with Azure Functions, Logic Apps, APIs, and integration design. Contact...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) | Outside IR35 | £450-475 per day | Fully Remote | 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service/contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery. Power Platform experience - Power Apps and Power Automate Azure integration capability - experience with Azure Functions, Logic Apps, APIs, and integration design. Contact...

- Lead design for Fortinet SD WAN solution - Produce and maintain HLD/LLD documentation, ensuring alignment with customer architecture principles, security requirements and operational processes - Ensure designs meet assurance, compliance and operational readiness standards - Support planning, testing and phased rollout of SD WAN - Communicate progress, risks and design decisions to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for duration of engagement - Deliver a fully validated and accepted Fortinet SD WAN architecture, achieving customer sign off against agreed requirements. - Demonstrate clear alignment with operational teams, ensuring they understand how the design supports business and service processes. - UK National - SC clearance Strong knowledge of Fortinet technologies, including: - FortiGate NGFW & SD WAN - IPSec/ADVPN - Routing protocols (BGP/OSPF) - ZTNA, segmentation, security profiles - Hands on experience producing...

- Lead design for Fortinet SD WAN solution - Produce and maintain HLD/LLD documentation, ensuring alignment with customer architecture principles, security requirements and operational processes - Ensure designs meet assurance, compliance and operational readiness standards - Support planning, testing and phased rollout of SD WAN - Communicate progress, risks and design decisions to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for duration of engagement - Deliver a fully validated and accepted Fortinet SD WAN architecture, achieving customer sign off against agreed requirements. - Demonstrate clear alignment with operational teams, ensuring they understand how the design supports business and service processes. - UK National - SC clearance Strong knowledge of Fortinet technologies, including: - FortiGate NGFW & SD WAN - IPSec/ADVPN - Routing protocols (BGP/OSPF) - ZTNA, segmentation, security profiles - Hands on experience producing...

Network Engineer – 3-month contract – Outside of IR35 – Guildford/remote My Customer is seeking an experienced Network Engineer to join a growing Network team responsible for the configuration, implementation and support of a large-scale enterprise network estate. The successful Network Engineer will have strong hands-on experience across Cisco networking, Fortinet/Fortigate security technologies and hybrid cloud networking (Azure and AWS), with the ability to support complex multi-site environments. Key skills required from the Network Engineer: Preven experience as a Network Engineer working in an enterprise network environment Strong Cisco routing and switching experience within large enterprise environments. Extensive experience with BGP routing in complex enterprise and service provider-style networks. Proven experience supporting and troubleshooting WAN, LAN and wireless networking technologies. Strong FortiGate experience including firewall policy management,...

Network Engineer – 3-month contract – Outside of IR35 – Guildford/remote My Customer is seeking an experienced Network Engineer to join a growing Network team responsible for the configuration, implementation and support of a large-scale enterprise network estate. The successful Network Engineer will have strong hands-on experience across Cisco networking, Fortinet/Fortigate security technologies and hybrid cloud networking (Azure and AWS), with the ability to support complex multi-site environments. Key skills required from the Network Engineer: Preven experience as a Network Engineer working in an enterprise network environment Strong Cisco routing and switching experience within large enterprise environments. Extensive experience with BGP routing in complex enterprise and service provider-style networks. Proven experience supporting and troubleshooting WAN, LAN and wireless networking technologies. Strong FortiGate experience including firewall policy management,...