73 customer service jobs found in Southampton

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Southampton client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Southampton client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service Desk /...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Southampton client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft...

2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £190 per day (Outside IR35) Contract: 3 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you’ll do Provide 2nd line technical support across a multi-client environment Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD) Support and configure Cloud networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What we’re...

About the Role We're seeking an experienced SAP Data Migration Analyst to support a major ERP transformation programme. You'll play a critical role in migrating HR and payroll data from Oracle HR (Midland iTrent) and SAP Business Objects to SAP ERP Public Cloud. Working closely with internal stakeholders, project teams, suppliers, and system integrators, you'll specify, develop, document, and maintain data extraction routines whilst ensuring seamless data migration for this enterprise-wide programme. This is a hands-on technical role requiring strong application support expertise, systems analysis capabilities, and a proven track record in data migration delivery. Key Responsibilities Support the SAP ERP Public Cloud programme, including migration of HR and payroll data from Oracle HR (Midland iTrent) and SAP Business Objects Work closely with stakeholders, project teams, suppliers and system integrators to specify, develop, document and maintain data extraction...

Business Analyst (Microsoft Dynamics CRM) Location: Hybrid - London or Northampton Contract: 9 months (Initial) Rate: £330 per day (Outside IR35) Start Date: ASAP Only candidates with housing experience and Microsoft Dynamics CRM will be considered for this position. Overview Endeavour Recruitment is working on behalf of a housing client seeking an experienced Business Analyst to support a newly developed Asset Management System built on Microsoft Dynamics CRM. The successful candidate will play a key role across multiple projects, focusing on integration, compliance, and ensuring effective system interconnectivity. Key Responsibilities Work across multiple concurrent projects within the asset management and systems landscape Gather, analyse, and document business and technical requirements Support system integration initiatives across platforms Ensure compliance requirements are accurately captured and implemented Collaborate with stakeholders across business...

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with deep Telecoms domain experience including Telecommunications Service Management (TSM). 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including...

Salesforce Service Cloud Consultant London, Outside IR35, 6-month Contract, £250-275 Day Rate This is a hands-on contract opportunity for a Salesforce Service Cloud Specialist who lives and breathes call/contact centres and Service Cloud. You will join a busy in-house Salesforce team at a critical delivery point, helping them achieve more in a compressed timeframe by removing manual effort and driving smarter automation across customer service operations. The Company They are a well-established organisation with a large, high-volume customer service function and a complex Salesforce landscape. Salesforce sits at the heart of how customer interactions are managed, with strong demand from customer service teams to improve speed, quality and agent experience. The internal Salesforce team is growing to meet increasing demand and deliver tangible outcomes ahead of a key business period later in the year. The Role and Deliverables Own and deliver specific Service...

Salesforce Service Cloud Consultant London, Outside IR35, 6-month Contract, £250-275 Day Rate This is a hands-on contract opportunity for a Salesforce Service Cloud Specialist who lives and breathes call/contact centres and Service Cloud. You will join a busy in-house Salesforce team at a critical delivery point, helping them achieve more in a compressed timeframe by removing manual effort and driving smarter automation across customer service operations. The Company They are a well-established organisation with a large, high-volume customer service function and a complex Salesforce landscape. Salesforce sits at the heart of how customer interactions are managed, with strong demand from customer service teams to improve speed, quality and agent experience. The internal Salesforce team is growing to meet increasing demand and deliver tangible outcomes ahead of a key business period later in the year. The Role and Deliverables Own and deliver specific Service...

Job Title: ServiceNow Architect Day Rate: £650/day (OUTSIDE IR35) Location: Hybrid (3 days a week in London) Contract Length: 6 months (extendable) ServiceNow Architect - Role & Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. ServiceNow Architect - Required Experience...

Contract Senior .NET Engineer - £650/day (OUTSIDE IR35) - Hybrid working We are partnering with a rapidly growing, private equity-backed tech company that is delivering cutting-edge tax and regulatory software to an elite client base. With a team of approximately 140 and a strong, collaborative culture, this organisation is known for innovation, reliability, and outstanding customer service They are now seeking an experienced Contract Snr .NET Engineer to work on their enterprise-grade, cloud-native SaaS product helping multinational organisations. Key Responsibilities: Own technical strategy Shape the technology roadmap Guide architecture & refactoring Champion code quality Drive AI augmented What You Bring: Deep expertise in .NET, Cloud & DevOps: Azure App Service, Functions, Azure SQL, Storage, Key Vault, Azure DevOps Pipelines, Bicep / Terraform, CI/CD SPA frameworks (Vue preferred). Extensive enterprise market background Successful...

Hybrid: 3 days in London Day Rate: 550 GBP/Day (Outside Overview : A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Governance & Mentorship: Guide developers, perform...

CRM Business Analyst Robert Half are working with a London based organisation that is currently reviewing and evolving their CRM landscape. They are seeking an experienced Business Analyst with significant and varied CRM experience to support a short term engagement focused on discovery, assessment, and CRM selection. This role will suit a hands on Business Analyst who has been through multiple CRM discovery/selection exercises and is comfortable operating at pace in a change driven environment. Key Details Outside IR35 Hybrid working - central London Responsibilities Lead end-to-end CRM discovery activities, engaging stakeholders across the business to understand requirements, pain points, and future needs Drive and support CRM selection processes, including requirements definition, options analysis, vendor evaluation, and recommendations Bring practical experience from working across multiple CRM platforms, offering informed insight...

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with deep Telecoms domain experience including Telecommunications Service Management (TSM). 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service...

Desktop Support Analyst Rate - £200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video...

Desktop Support Analyst Rate - 200 (A day) Location - London (Liverpool Street) Duration - 3 months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory/Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video...

Desktop Support Analyst Rate - £200 (A day) Location - London (Liverpool Street) Duration - 3 months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory/Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video...

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with deep Telecoms domain experience including Telecommunications Service Management (TSM). 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory,...

2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £190 per day (Outside IR35) Contract: 3 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you'll do Provide 2nd line technical support across a multi-client environment Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD) Support and configure Cloud networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You'll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service...

Lead the architecture, design and assurance of Fortinet SD-WAN solution Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security Ensure solutions meet security, compliance, performance and availability requirements Support ITHC and penetration test remediation across network and security components Oversee integration and assurance of network logging and visibility into SIEM/SOC platform Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders Minimum 4 days per week on-site (Farnborough) for the duration of the engagement Deliver fully assured and validated network architectures that...