12 customer service jobs found in Southampton

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Southampton client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Southampton client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service Desk /...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Southampton client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft...

Lead the architecture, design and assurance of Fortinet SD-WAN solution Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security Ensure solutions meet security, compliance, performance and availability requirements Support ITHC and penetration test remediation across network and security components Oversee integration and assurance of network logging and visibility into SIEM/SOC platform Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders Minimum 4 days per week on-site (Farnborough) for the duration of the engagement Deliver fully assured and validated network architectures that...

- Lead the architecture, design and assurance of Fortinet SD-WAN solution - Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards - Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security - Ensure solutions meet security, compliance, performance and availability requirements - Support ITHC and penetration test remediation across network and security components - Oversee integration and assurance of network logging and visibility into SIEM/SOC platform - Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues - Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for the duration of the engagement - Deliver fully assured and validated network architectures that...

Location: Maidenhead (fully onsite) Duration: 6 month contract Outside IR35 Role details: Our client is looking for a Full-Lifecycle Systems Engineer to support their teams on advanced cryptographic and key‑management solutions that enable the secure exchange of critical information for customers operating at both tactical and strategic levels. You will work closely with multi‑disciplinary teams, often acting as the single point of Systems Engineering accountability on a project, applying a practical approach aligned to project size, risk, and maturity. The role requires confidence in making independent technical judgements, shaping the approach rather than simply following established frameworks. The ideal candidate will have a background in smaller organisations or SME-style project teams. Key Responsibilities: Own and deliver full lifecycle Systems Engineering activities on smaller to medium projects, from bid support through development, test,...

Jira Engineer (Contract) Location: Portsmouth (Light Hybrid) Contract Length: 3 months Rate: £475-£500 per day IR35 Status: Outside IR35 We're looking for a hands-on Jira Engineer to join a growing programme and take ownership of building and optimising a Jira Service Management (JSM) environment. This is a delivery-focused contract role where you'll be responsible for implementing service architecture, configuring Jira to meet business needs, and supporting users across multiple levels. What you'll be doing Implementing service architecture design plans and building out the Jira Service Management (JSM) environment Configuring and optimising Jira Software and JSM instances Designing and engineering workflows, automation, and custom schemes Testing solutions and iterating based on user feedback and evolving requirements Providing end-to-end support across L1-L3, from triage through to complex troubleshooting Leveraging the Atlassian plugin...

MERITUS are recruiting for a Technical Architect to join our client supporting major Central Government programmes, delivering secure, high-quality architecture solutions across complex IT environments. TECHNICAL ARCHITECT – OUTSIDE IR35 – £800 PER DAY – 12 MONTHS – ANDOVER (2 DAYS ONSITE PER WEEK) – TWO STAGE INTERVIEW PROCESS – SECTOR: CENTRAL GOVERNMENT / DEFENCE (SC CLEARANCE REQUIRED) As a Technical Architect, you will play a key role in designing and delivering best-in-class solutions that meet both business and technical requirements. You will ensure architectural integrity, alignment to strategy, and adherence to security and regulatory standards across the full project lifecycle. You will collaborate with multidisciplinary teams, providing technical leadership and governance while driving innovation and continuous improvement across large-scale, complex systems. Key Responsibilities: Lead the design and delivery of large-scale or complex IT...

MERITUS are recruiting for a Technical Architect to join our client supporting major Central Government programmes, delivering secure, high-quality architecture solutions across complex IT environments. TECHNICAL ARCHITECT - OUTSIDE IR35 - £800 PER DAY - 12 MONTHS - ANDOVER (2 DAYS ONSITE PER WEEK) - TWO STAGE INTERVIEW PROCESS - SECTOR: CENTRAL GOVERNMENT / DEFENCE (SC CLEARANCE REQUIRED) As a Technical Architect, you will play a key role in designing and delivering best-in-class solutions that meet both business and technical requirements. You will ensure architectural integrity, alignment to strategy, and adherence to security and regulatory standards across the full project lifecycle. You will collaborate with multidisciplinary teams, providing technical leadership and governance while driving innovation and continuous improvement across large-scale, complex systems. Key Responsibilities: Lead the design and delivery of large-scale or complex IT systems, ensuring...

MERITUS are recruiting for a Technical Architect to join our client supporting major Central Government programmes, delivering secure, high-quality architecture solutions across complex IT environments. TECHNICAL ARCHITECT - OUTSIDE IR35 - £800 PER DAY - 12 MONTHS - ANDOVER (2 DAYS ONSITE PER WEEK) - TWO STAGE INTERVIEW PROCESS - SECTOR: CENTRAL GOVERNMENT/DEFENCE (SC CLEARANCE REQUIRED) As a Technical Architect, you will play a key role in designing and delivering best-in-class solutions that meet both business and technical requirements. You will ensure architectural integrity, alignment to strategy, and adherence to security and regulatory standards across the full project lifecycle. You will collaborate with multidisciplinary teams, providing technical leadership and governance while driving innovation and continuous improvement across large-scale, complex systems. Key Responsibilities: Lead the design and delivery of large-scale or complex IT systems, ensuring...

MERITUS are recruiting for a Technical Architect to join our client supporting major Central Government programmes, delivering secure, high-quality architecture solutions across complex IT environments. TECHNICAL ARCHITECT - OUTSIDE IR35 - £800 PER DAY - 12 MONTHS - ANDOVER (2 DAYS ONSITE PER WEEK) - TWO STAGE INTERVIEW PROCESS - SECTOR: CENTRAL GOVERNMENT / DEFENCE (SC CLEARANCE REQUIRED) As a Technical Architect, you will play a key role in designing and delivering best-in-class solutions that meet both business and technical requirements. You will ensure architectural integrity, alignment to strategy, and adherence to security and regulatory standards across the full project lifecycle. You will collaborate with multidisciplinary teams, providing technical leadership and governance while driving innovation and continuous improvement across large-scale, complex systems. Key Responsibilities: Lead the design and delivery of large-scale or...

Full job description We’re looking for an EPOS & SCO Platform Engineer to build, configure, and support the in-store point of sale and self-checkout platforms across the estate. You’ll own the full lifecycle of Travel Money Kiosks, EPOS and Hospitality infrastructure, including till hardware, self-checkout units, peripherals, and backend systems—ensuring services are secure, compliant, resilient, and consistently deployed at scale. You’ll automate provisioning, configuration, updates, and monitoring so stores benefit from reliable transaction processing, seamless customer journeys, and minimal downtime. Success means stable retail operations, predictable performance, and confidence from store colleagues, product owners, and operations teams. This is a hybrid role where 3 days per week are expected on site in Bracknell. Requirements Role Responsibilities: Design, build, and maintain EPOS and SCO infrastructure (Tills,...