2 customer service jobs found in Manchester

Customer Operations Strategy Consultant required urgently for our Consultancy client based in the North West of England for an initial 4-6-week engagement in the Insurance, Life & Pensions sector . Our client is seeking an experienced Customer Operations Strategy Consultant to provide independent assurance and strategic guidance on a major customer operations transformation programme. This role is Outside IR35 and can be worked predominantly remotely, with occasional travel to the client site(s) in North West England. The client has already made significant progress in defining their customer operations strategy and is now looking for a senior-level consultant to conduct a comprehensive review, identify gaps, validate the approach, and help shape the next phase of their transformation roadmap. This is a high-impact engagement suited to a seasoned strategy professional with a strong track record of leading enterprise-wide customer operations transformation initiatives....

Full Stack Engineer - Manchester- Ecommerce Giant As a Full Stack Engineer on the Engage team, you will help customers understand and enjoy the benefits of theirbenefits and drive renewal, primarily on our web and app platforms, connecting to core systems. The role will be a full stack role, comprising Front End (MFE and BFF) and Back End functionality (Java Web Services). It will be deployed to a tailored version of the AWS tech stack. In this role, you will contribute to exciting, high-impact initiatives. You will help build and improve innovative features and you will have direct experience of using AI Agents in an Agile framework. Our preferred approach is for engineers to define specifications or intents (the what) plans (the how), specifications (acceptance criteria), and task (detailed tasks where the AI will need a steer') in a format an AI Agent can understand. The generated code will need to be reviewed, tested etc. and the Engineer will ultimately take overall...