69 customer service jobs found in London

Solution Architect - MS Dynamics, Power Platform - Higher Education Greater London, Hybrid Contract, outside IR35 £Competitive daily rate Key words: MS Dynamics, M365, D365, Higher Education, Dynamics CRM, Power Platform, Power Automate We are seeking an experienced Solution Architect to head the technical direction of a major modernisation program for our higher education industry client. Utilising Azure tools and working on MS Dynamics and other CRM technologies used in the Not For Profit/Education/Charity/Public Sector. Core Responsibilities: Design technical architecture/solution architecture for wider Dynamics CRM Implementation Understand and work with integration management teams, developers etc Experience required: Higher Education/Further Education Industry experience Ability to produce integration designs in line with the wider enterprise and solution architecture designs, patterns and principles Proven experience as...

Job Details: 6 month contract - Outside IR35 EDI Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal departments and external partners Act as a consultative...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365/Microsoft 365 administration Active Directory Microsoft Exchange/email troubleshooting Service Desk/ticketing...

2nd Line Support Engineer Location: Fully Remote Day Rate: £190 per day (Outside IR35) Contract Length: 3 months Our client, a leading managed service provider, is looking for a 2nd Line Support Engineer to support a busy service desk environment. This role offers the opportunity to work across a broad range of cloud-based technologies, with a strong focus on Azure, supporting multiple clients in a fast-paced setting. What you'll do Provide 2nd line technical support across infrastructure and cloud environments Troubleshoot and resolve escalated incidents and service requests Support and administer Microsoft Azure environments Work across user, device, and access management within cloud platforms Collaborate with 1st and 3rd line teams to ensure timely issue resolution You'll work closely with service desk teams and wider technical specialists to deliver a high standard of support across a varied client base....

Power BI Contractor - Dynamics 365/Contact Centre Outside IR35 | £475 per day | 6-Month Contract Hybrid: 2 days per week onsite - Lincoln Contract Overview I am seeking an experienced Power BI Contractor to deliver operational and performance reporting for a Dynamics 365 Customer Service/Contact Centre environment. This is a hands-on role focused on building high-quality, performant Power BI models and dashboards that support service operations, leadership reporting, and KPI visibility. The role is Outside IR35 , offered on an initial 6-month contract , paying £475 per day , with 2 days per week onsite in Lincoln . Key Responsibilities Design and build Power BI datasets and dashboards using: DAX Power Query (M) Star-schema data models Develop reporting directly from Dynamics 365/Dataverse , including: Standard and custom tables Relationships and option sets Deliver Customer Service/Contact Centre reporting , including: Cases, queues, SLAs Agent...

Power BI Contractor - Dynamics 365 / Contact Centre Outside IR35 | £475 per day | 6-Month Contract Hybrid: 2 days per week onsite - Lincoln Contract Overview I am seeking an experienced Power BI Contractor to deliver operational and performance reporting for a Dynamics 365 Customer Service / Contact Centre environment. This is a hands-on role focused on building high-quality, performant Power BI models and dashboards that support service operations, leadership reporting, and KPI visibility. The role is Outside IR35 , offered on an initial 6-month contract , paying £475 per day , with 2 days per week onsite in Lincoln . Key Responsibilities Design and build Power BI datasets and dashboards using: DAX Power Query (M) Star-schema data models Develop reporting directly from Dynamics 365 / Dataverse , including: Standard and custom tables Relationships and option sets Deliver Customer Service...

Job Title: Desktop Support Engineer Contract Type: Temporary Duration: Initial 2 month contract Location: Various Sites (Travel Required) Pay Rate: £150 per day (Outside IR35) Driving Licence and own car required North West England About the Role: Our client is seeking a skilled Desktop Support Engineer for a temporary contract focused on conducting audit work across multiple sites. This is an exciting opportunity for an individual who thrives in dynamic environments and enjoys hands-on technical support. Key Responsibilities: Conduct audits of desktop systems and services across various locations. Provide technical support for desktop services, including troubleshooting hardware and software issues. Work with Zebra printers and other peripherals to ensure functionality and reliability. Document findings and provide recommendations based on audit results. Collaborate with team members to enhance service...

Role: Business Analyst Rate: £425 per day (outside IR35) Length: 6 months initially Location: 2-3 days per week in Liverpool Start date: ASAP The role: We’re looking for an experienced Business Analyst to play a pivotal role in a major Telephone & CRM transformation programme. This is a highly visible opportunity to shape discovery, define the change roadmap, and drive successful delivery as the organisation transitions to new telephony and CRM platforms. You’ll sit at the heart of product, technology, and operations, helping answer the key questions: How do we deploy it; How do we roll it out; and How do we unlock and deliver value quickly and safely? If you’re passionate about customer experience, modern contact centre technology, and the practical application of GenAI (live chat, chatbots, AI-assisted customer service), this role offers the chance to make a real impact. Key Responsibilities Lead end-to-end business analysis across...

Job Title: Desktop Support Engineer Contract Type: Temporary Duration: Initial 2 month contract Location: Various Sites (Travel Required) Pay Rate: £150 per day (Outside IR35) Driving Licence and own car required North West England About the Role: Our client is seeking a skilled Desktop Support Engineer for a temporary contract focused on conducting audit work across multiple sites. This is an exciting opportunity for an individual who thrives in dynamic environments and enjoys hands-on technical support. Key Responsibilities: Conduct audits of desktop systems and services across various locations. Provide technical support for desktop services, including troubleshooting hardware and software issues. Work with Zebra printers and other peripherals to ensure functionality and reliability. Document findings and provide recommendations based on audit results. Collaborate with team members to enhance service delivery and efficiency. Maintain a...

Cutover Manager - d365 F&O, CE, ATP, CTP Xpertise are looking for an experienced Cutover Manager with deep expertise in Microsoft Dynamics 365 Finance & Operations and Customer Engagement (CE) to lead complex cutover and go-live activities across large-scale enterprise programmes. The ideal candidate will combine strong cutover and go-live leadership with hands-on knowledge of end-to-end business processes, ATP/CTP, integrations, and software development life cycles, and will be comfortable operating in high-pressure, senior-stakeholder environments, ideally within M&A or private equity-backed transformations. Candidates will have the following skills and experience: Proven experience as a Cutover Manager Proven experience on large-scale Dynamics/d365 F&O and CE implementations A strong understanding of finance, supply chain, sales, customer service, and order-to-cash processes. Proven experience defining and managing cutover plans, runbooks,...

Job Title: Desktop Support Engineer Contract Type: Temporary Duration: Initial 2 month contract Location: Various Sites (Travel Required) Pay Rate: £150 per day (Outside IR35) Driving Licence and own car required North West England About the Role: Our client is seeking a skilled Desktop Support Engineer for a temporary contract focused on conducting audit work across multiple sites. This is an exciting opportunity for an individual who thrives in dynamic environments and enjoys hands-on technical support. Key Responsibilities: Conduct audits of desktop systems and services across various locations. Provide technical support for desktop services, including troubleshooting hardware and software issues. Work with Zebra printers and other peripherals to ensure functionality and reliability. Document findings and provide recommendations based on audit results. Collaborate with team members to enhance service delivery and efficiency. Maintain a...

Role: AWS Engineer + Go programming Location :London Contract : 6 Months + Extension Type : outside IR35 Maintain and improve AWS cloud infrastructure for 24/7 bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, or Go Build and support cloud platforms for application developers, improving SDLC and developer experience Manage vendor relationships and coordinate project efforts across business areas Participate in on-call rotation to support platform reliability Required Qualifications, Capabilities, and Skills: Hands-on experience with AWS and infrastructure as code (Terraform) Understanding of AWS networking concepts Analytical and problem-solving abilities Working knowledge of Kubernetes cluster operations (EKS) Experience with...

Service Management Consultant (Service Desk), £540 per day outside IR35 3 months initially, Remote Working & London Bench IT require an experienced Service Management Consultant to focus on the Service Desk to conduct a full operational review, identify performance gaps, and lead the transformation of the service desk through process optimisation, automation, AI integration, and modern tooling to deliver measurable improvements in user experience, efficiency, and cost-effectiveness. The successful resource should have the skills and experience included below. Please note this role is working 2-3 days per week in London. Experience: Proven record of delivering against IT Service Management (ITSM) Proven track record leading service desk transformation initiatives Deep knowledge of ITIL (ITIL4 certification preferred) Experience with leading ITSM platforms (ServiceNow, Jira SM, etc.) Strong analytical and data-driven decision-making capability...

⚡ Senior Product Manager – MarTech 📍 London (Hybrid, 1–2 days per week) 💰 £85,000 – £100,000 + up to 15% bonus + great benefits 📄 Permanent OR 6 month contract option £400-£475 p/day Outside IR35 I’m partnered with a well-established, customer-focused organisation undergoing a major digital and product transformation. They operate across multiple consumer service categories and are investing heavily in improving how they engage and communicate with their customers. The business has a complex, MarTech and communications ecosystem spanning CRM, email, SMS, in-app, and direct mail. They need someone to rationalise the tech, reduce complexity, unlock self-serve for internal marketing teams, and move toward a unified, automated communications strategy. This is a high-visibility role sitting within the Customer Experience pillar, with genuine scope to make a lasting commercial impact. The Role You'll take full ownership of the customer communications tech...

Service Transition Consultant £500 - £580/day | Outside IR35 | 3 months | Hybrid (London/Kent travel) Some transition roles are about coordination. This one is about ownership. You'll be the person responsible for making sure complex MSP services land properly, across two enterprise customers, both going through significant change. No hiding behind process. No passing things sideways - you'll own it. What's the role really about? This is a hands-on Service Transition role within an MSP environment, working across: A greenfield, heavily regulated client going through a full separation and rebuild An existing enterprise customer expanding services and transitioning from an incumbent provider Two different challenges. One expectation: deliver a smooth, structured transition into live service. What's in it for you? Rate : £500 - £580/day IR35 : Outside IR35 Duration : 3 months (likely extension on one of the workstreams) Environment :...

Our requirement is part of a managed service with a strategic customer where we require an experienced Operational Technology Programme Manager to join the Information Security Portfolio with active and new Prgrammes/Projects. START: 01/06/2026 DURATION: 12 MONTHS RATE: £550 - £700 PER DAY (OUTSIDE IR35) LOCATION: HYBRID - (LONDON 2 DAYS PER WEEK) + INTERNATIONAL TRAVEL CLEARANCE: DV The OT Security Programme Manager is responsible for managing the planning, coordination, and delivery of security control implementation across strategic and site-based Operational Technology (OT) projects. As the Programme Manager for OT security initiatives, they will lead control implementation, drive cross-departmental collaboration, and maintain strong stakeholder and supplier relationships. The successful candidate will provide oversight to ensure all programme activities meet regulatory requirements, industry best practices, and organisational goals, while promoting accountability, and...

Open as a 12 months Fixed term contract OR a 6 month Outside IR35 contract (FTC is customer preference) 80 K GBP/Annum for FTC/450 GBP/Day (Outside IR35) for freelance Overview An experienced Technical Architect with strong expertise in system architecture, microservices, Graph databases, and network OSS technologies including NETCONF, RESTCONF, and IETF YANG models . The role involves designing scalable OSS platforms, network automation systems, and data architectures using modern microservices and workflow orchestration frameworks. Key Responsibilities Design and architect scalable OSS/Network Automation platforms . Define microservices architecture , system integrations, and data flows. Design Graph DB based network topology/inventory/service modelling systems . Architect event-driven systems using Kafka . Design and implement workflow orchestration using Argo Workflows . Define API architecture, API Gateway, GraphQL interfaces . Work...