42 customer service jobs found in London

Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment . Supporting a diverse user base across office, remote and site locations, you’ll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support team s. Key Responsibiliti es:Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first cult ureAct as the senior escalation point for major incidents and complex technical iss uesOwn end-to-end incident, request, problem and change management aligned to ITIL best pract iceOversee ticket queues, workload distribution, SLA/OLA adherence and ticket qual ityProduce regular service...

The Opportunity We are supporting a leading commodities trading and energy organisation seeking a Mandarin-speaking Application Support Analyst to join their technology team in London. This role will be responsible for providing 1st and 2nd line support across critical business applications used by trading, operations and back-office teams. The successful candidate will act as the bridge between business users and technology teams, ensuring issues are investigated, resolved and escalated appropriately while maintaining high levels of service. The position has a strong international focus, supporting users across Hong Kong, Beijing and London, making Mandarin language skills essential. Key Responsibilities Provide 1st and 2nd line application support for business-critical trading and operational systems. Act as the primary point of contact for application incidents, service requests and user enquiries. Investigate and troubleshoot functional issues, identifying root causes...

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Service Desk Manager London £500- £600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders *...

🚀 Dynamics CRM Trainer (Remote | Outside IR35) We’re working with a client who is about to go live with a new Microsoft Dynamics 365 CRM (CE) implementation and are looking for an experienced CRM Trainer to support the programme. This is a remote contract role (Outside IR35) . 🔎 Overview of the role The initial focus (first month) will be to review the configuration delivered by the SI partner and provide feedback on: Usability and user experience Alignment to real business processes Potential adoption or training risks Improvements from an end-user perspective This is not a hands-on configuration role — the expectation is advisory input only , ensuring the system is fit for purpose before wider rollout and training. After the review phase, the role will move into: End-user training delivery Creation of training materials and guides Supporting adoption and change activity Working closely with business stakeholders to embed the system 🧠 What...

Applications Lead - £400 per day - £500 per day - OUTSIDE IR35 - London (Hybrid) Overview We're looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You'll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems Ensure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAs Act as the escalation point for complex D365 issues, working closely with...

Job Description – CRM Content Manager Content Manager - Dynamics 365 Customer Insights  Contract Remote UK Public Sector Project Overview At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys. We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform. This is a hands-on, delivery-focused role. There is no development required, but strong functional expertise and end-to-end campaign experience are essential. Who We’re Looking For • Strong background in email marketing campaign management •  Hands-on experience building segments and journeys in D365 Customer Insights • Solid HTML/CSS email build skills • Experience delivering campaigns end-to-end in regulated or structured environments • Strong stakeholder...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate - including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer - diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

My customer is a leading industrial manufacturer based in North London. They are looking for a  Data Migration Lead  for a  ServiceNow Transformation Project. Role : Data Migration Lead (ServiceNow) Project : ServiceNow Transformation Project (TPSM Implementation) Summary : The Data Migration Lead is responsible for defining , planning , and executing all data migration activities required for a successful ServiceNow TPSM (Technology Provider Service Management) implementation. This role ensures that all relevant details accurately extracted , transformed , validated , and loaded into ServiceNow in alignment with business and technical requirements. Deliverables : Strategy & Planning Develop and own the data migration strategy, scope, and detailed migration plan for the TPSM implementation. Identify all in‑scope data objects, legacy systems, dependencies, and required transformation rules. Define data quality standards, mapping...

Job Information Date Opened 04/06/2026 Job Type Contract Industry Government & Public Sector Work Experience 5+ years Salary 550 Outside IR35 City London Province Greater London Country United Kingdom Postal Code EC1A Job Description About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Job Summary The Lead Business Relationship Manager (Lead BRM) serves...

Full job description Job Information Date Opened 04/06/2026 Job Type Contract Industry Government & Public Sector Work Experience 5+ years Salary 550 Outside IR35 City London Province Greater London Country United Kingdom Postal Code EC1A About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Job Summary The Lead Business Relationship Manager...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate - including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer - diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

A public sector organisation based in Brent is seeking an experienced NEC Developer to join a major transformation programme within its Housing service to support a critical system re-implementation. This programme will significantly improve services for tenants and leaseholders, enable better cross-departmental collaboration, and deliver a single, joined-up view of customers. You'll play a key role in modernising systems to enhance reporting, streamline data management, and improve income collection processes. This is an initial 6-month contract with hybrid working available, the daily rate is up to £550 per day outside IR35. Key Responsibilities Lead the development and configuration of NEC Housing systems, supporting a full re-implementation Work directly with Housing stakeholders to translate business requirements into technical solutions Provide deep expertise across NEC Housing data structures and database design Support the integration of ~4,500...

Lead IT Enterprise Architect – London 6 Months £650-700 Outside IR35 Lead IT Enterprise Architect required for a leading client based in London. This is a pivotal role leading the enterprise architecture strategy for a large-scale OSS/BSS transformation programme within a major UK telecommunications organisation. You will be embedded within the Global Systems Integrator (GSI) delivery team, operating as the lead architecture authority while maintaining accountability to the end-client sponsor. The successful candidate will play a critical role in balancing the sponsor's long-term strategic objectives with the realities of programme delivery and vendor constraints. Key Responsibilities: Define and govern the end-to-end enterprise architecture across the OSS/BSS landscape, ensuring alignment with the sponsor's strategic vision while supporting successful programme delivery. Establish architecture principles, standards, and governance frameworks that guide solution...

Lead Service & Product Designer / Product Owner- Tech Start Up SaaS Platform | Service Design | Product Design | User Research Contract : 6 Month sRate : £800 per day (Outside IR35 )Location : London (Hybrid – 2 days per week ) We're working with a fast-growing technology business building a data-driven SaaS platform that enables organisations to securely access, manage, and derive value from complex datasets at scal e.As a Lead Service & Product Designer, you'll play a pivotal role in shaping both the customer experience and the underlying service ecosystem. Working across product strategy, user research, service design, and UX, you'll help define how customers discover, access, and interact with the platform while ensuring seamless experiences across multiple user groups and touchpoint s.This is an opportunity to join a business at a key stage of growth, where you'll influence product direction, establish best-practice design approaches, and help...

The Client My client is an institutionally backed Fintech business specialising in building cutting edge trading solutions for Cryptocurrency & Digital Assets. Their flagship was the first regulated custody solution for institutional crypto trading and following their series B funding round they are now looking at significant diversification of their commercial offering, with a particular focus on Tokenisation and Staking. As such they are growing their Product Management team and are looking for an experienced individual with a strong background in software engineering and financial markets and an interest in digital asset trading and blockchain technology. Please note that this role is initially a 6 month day-rate contract, outside IR35, however could be extended to 12 months or go permanent at some point in the future. What You'll Get An opportunity to work in one of the most exciting and fast growing Crypto & Blockchain focused FinTech businesses in...

- Lead design for Fortinet SD WAN solution - Produce and maintain HLD/LLD documentation, ensuring alignment with customer architecture principles, security requirements and operational processes - Ensure designs meet assurance, compliance and operational readiness standards - Support planning, testing and phased rollout of SD WAN - Communicate progress, risks and design decisions to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for duration of engagement - Deliver a fully validated and accepted Fortinet SD WAN architecture, achieving customer sign off against agreed requirements. - Demonstrate clear alignment with operational teams, ensuring they understand how the design supports business and service processes. - UK National - SC clearance Strong knowledge of Fortinet technologies, including: - FortiGate NGFW & SD WAN - IPSec/ADVPN - Routing protocols (BGP/OSPF) - ZTNA, segmentation, security profiles - Hands on experience producing...

- Lead design for Fortinet SD WAN solution - Produce and maintain HLD/LLD documentation, ensuring alignment with customer architecture principles, security requirements and operational processes - Ensure designs meet assurance, compliance and operational readiness standards - Support planning, testing and phased rollout of SD WAN - Communicate progress, risks and design decisions to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for duration of engagement - Deliver a fully validated and accepted Fortinet SD WAN architecture, achieving customer sign off against agreed requirements. - Demonstrate clear alignment with operational teams, ensuring they understand how the design supports business and service processes. - UK National - SC clearance Strong knowledge of Fortinet technologies, including: - FortiGate NGFW & SD WAN - IPSec/ADVPN - Routing protocols (BGP/OSPF) - ZTNA, segmentation, security profiles - Hands on experience producing...

Target Operating Model Consultant (Contract) - £450-£500 a day - Outside IR35 - (Hybrid/ 1 day per week in Bedford) Overview We are seeking an experienced Operating Model Consultant to support the development of a new Customer Design, Improvement and Quality Directorate for a Government client. Working alongside the Engagement lead and Director, the consultant will play a key role in designing and establishing the Directorates operating model, including its vision, mandate, service offer, organisational structure, governance, and ways of working. This is a highly delivery-focused role. We are looking for someone who is comfortable creating the artefacts, analyses and recommendations required to develop a practical and implementable Target Operating Model, rather than solely providing strategic advice. Key Responsibilities Target Operating Model Development • Support the design and development of the Directorates Target Operating Model. • Define and document...

Senior Operating Model Consultant (Contract) - £450-£550 a day - Outside IR35 - (Hybrid/1 day per week in Bedford) Overview We are seeking an experienced Operating Model Consultant to support the development of a new Customer Design, Improvement and Quality Directorate for a Government client. Working alongside the Engagement lead and Director, the consultant will play a key role in designing and establishing the Directorates operating model, including its vision, mandate, service offer, organisational structure, governance, and ways of working. This is a highly delivery-focused role. We are looking for someone who is comfortable creating the artefacts, analyses and recommendations required to develop a practical and implementable Target Operating Model, rather than solely providing strategic advice. Key Responsibilities Target Operating Model Development Support the design and development of the Directorates Target Operating Model. Define and document...