35 customer service jobs found in London

Title: Business Analyst/Service Designer Contract Length: 6 months Daily Rate: Competitive (Outside IR35) Role Details: Hybrid working (1-2 days London onsite required) Start Date: Immediate / short-notice availability preferred Role Overview Differentis is seeking a Business Analyst / Service Designer to support the redesign and improvement of Security Access Management services within a Higher Education environment. The role will focus on service design, process improvement, stakeholder engagement and operating model design to help shape future state services and user experiences. Responsibilities Facilitate workshops and gather business requirements. Develop AS-IS and TO-BE process maps, service blueprints and customer journeys. Identify opportunities for process improvement, simplification and automation. Support the design of target operating models, governance and service catalogues. Produce business requirements, gap analysis and recommendations....

Ecommerce AI Engineer Office location: Paddington, London Working arrangement: Hybrid Day rate: £250-275 Contract status: Outside IR35 Working hours: 8 hours per day Contract duration: 12 months Salt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth. You will develop high-performing websites, booking and ecommerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial stakeholders, you will turn...

Ecommerce AI Engineer Office location: Paddington, London Working arrangement: Hybrid Day rate: £250-275 Contract status: Outside IR35 Working hours: 8 hours per day Contract duration: 12 months Salt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth. You will develop high-performing websites, booking and ecommerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial...

Required for an initial six-month contract (outside IR35) a SAP Consultant to join an existing team engaged in a global SAP S/4HANA rollout. Experience within relevant modules such as Sales (SD), Plant Maintenance (PM), and Customer Service (CS) is desired. Responsibilities and delivery scope: - Act as process expert and Advanced Key User - Ensure processes reflect real operational usage and service scenarios - Contribute to definition of use cases - Define and validate test scenarios (ITC, UAT) - Support alignment between system functionality and business expectations (post go-live) - Support system releases, testing, and process adaptations Relevant Domain Knowledge: - Field service execution and resource coordination - Service value flow and controlling Master data for service processes - Solid experience working with SAP within service-related processes - SAP S/4HANA - Strong communication skills in English For further information about the scope of this position...

IT Support Analyst (1st/2nd Line) Day Rate: 150 - 200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain...

IT Support Analyst (1st/2nd Line) Day Rate: £150 - £200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 Months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of...

Service Desk Engineer - London 3 month contract £350 - £375 p/d - outside IR35 Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you 'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc. across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. It 's a busy environment where you 'll be given the opportunity to rapidly progress your technical exposure. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows...

Ecommerce AI Engineer Office location: Paddington, London Working arrangement: Hybrid Day rate: £250-275 Contract status: Outside IR35 Working hours: 8 hours per day Contract duration: 12 months Salt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth. You will develop high-performing websites, booking and ecommerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial stakeholders, you will turn business requirements...

Ecommerce AI Engineer Office location: Paddington, London Working arrangement: Hybrid Day rate: £250-275 Contract status: Outside IR35 Working hours: 8 hours per day Contract duration: 12 months Salt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, E-commerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth. You will develop high-performing websites, booking and E-commerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial stakeholders, you will turn...

Service Desk Engineer (L1) An opportunity has opened up for a Service Desk Engineer (L1) to join an established on-site team supporting a private healthcare company in Kensington, London. This is an immediate start contract, giving you the chance to build hands-on experience across incident, problem and request management within a structured, SLA-driven service desk environment. You'll benefit from a hybrid working pattern balancing on-site collaboration with remote flexibility, a competitive outside IR35 day rate, and the potential to extend your contract well beyond the initial term as the account grows. If you're looking for immediate work with a supportive team, genuine exposure to ITIL-aligned service desk processes, and the opportunity to develop your career in a healthcare-adjacent IT environment, this role is worth a look. Responsibilities: Respond to customer incidents and requests logged via email, portal, phone and walk-ups Resolve incidents and...

Service Desk Engineer L1 - 3/6 Month Contract - Outside IR35 - Hybrid, Kensington Rate: £150 per day OUTSIDE IR35 Length: 3/6 Month Contract Location: Kensington, London (Hybrid, 3 days on-site/2 days remote) Role Overview: Our client, is seeking a Service Desk Engineer (L1) to join an established on-site IT team providing first-line support to users across a range of technologies. The role holder will triage contacts made to the Service Desk, troubleshooting and resolving incidents, fulfilling requests within agreed service levels, and escalating to other resolver groups and vendors where appropriate. Initially the role will focus on services delivered to one private healthcare site, with potential to expand to other customers and sectors in future. This is a hands-on, customer-facing role suited to someone with strong troubleshooting skills, a structured approach to ticket management, and a genuine focus on customer experience. Key Responsibilities:...

IT Support Analyst (1st/2nd Line) Day Rate: £150 - £200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 Months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint...

Senior Technical Business Analyst (Contractors Outside IR35) – FINTECH / LONDON In London WE ARE: At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage. Our clients include the world's leading investment banks, investment managers, fintechs and capital market service providers. With a global reach with offices in London, New York, Manila, Barcelona and Montreal, we have a proven track record of delivering powerful, elegant and intuitive trading technology solutions. We are now looking for Technical  Business Analyst services on an exciting project!    THE INDIVIDUAL/S PROVIDING THE SERVICES WILL HAVE THE FOLLOWING EXPERIENCE: The   ability to  see...

Job Description We are seeking an experienced Salesforce Marketing Cloud Solution Architect for an initial 6-month contract (Outside IR35) to lead the design, architecture, and technical execution of enterprise multi-channel marketing automation solutions. In this role, you will bridge the gap between business strategy and technical delivery, serving as the trusted technical authority translating complex marketing objectives into scalable, high-performing architectures across the Salesforce Marketing Cloud ecosystem. Key Responsibilities Lead end-to-end technical architecture and solution design for Salesforce Marketing Cloud implementations, migrations, and enhancements. Design robust data models and seamless integration patterns connecting SFMC with Core Salesforce (Sales/Service Cloud), Data Cloud and enterprise data warehouses (Snowflake, BigQuery, etc.). Guide implementation teams, developers, and platform admins on best practices for Automation Studio, Journey...

DevOps and Automation Engineer (Contract) DevOps and Automation Engineer Contract: Outside IR35 Duration: 6 months Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. This assignment will be to work with the DevOps and Automation Manager to create and deliver the DevOps and Automation roadmap with a heavy focus on ʺEverything Ephemeralʺ including Agentic AI and ephemeral environments. Key responsibilities and deliverables: • Liaise closely with IT Delivery Managers,...

Salesforce Consultant | £400 - £500 | Outside IR35 | 6 Months | Fully Remote We're recruiting for an experienced Salesforce Consultant for a 6-Month contract role. This is a pivotal role supporting a client launching a new product line requiring scalable service processes, custom solutions and optimised customer journeys. This position is determined as Outside IR35 and is offered on a fully remote basis. Key Responsibilities Deliver Salesforce Service Cloud and Experience Cloud solutions for new digital product launches. Configure scalable Sales Cloud processes supporting high-volume customer journeys and workflows. Build secure integrations between Salesforce and a range of core systems. Ensure solution designs follow Salesforce best practices and governance standards . Collaborate with cross-functional teams to deliver successful project outcomes. If this Salesforce Consultant role sounds like a good fit and you'd like...

Senior Observability Engineer (Dynatrace) 6 months Remote Market rates - outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform:...

Senior Observability Engineer (Dynatrace) 6 months Remote Market rates - outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace...

Senior Observability Engineer (Dynatrace) 6 months Remote Market rates - outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders.  Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the...

Salesforce Consultant | £400 - £500 | Outside IR35 | 6 months | Fully Remote We're recruiting for an experienced Salesforce Consultant for a 6-Month contract role. This is a pivotal role supporting a client launching a new product line requiring scalable service processes, custom solutions and optimised customer journeys. This position is determined as Outside IR35 and is offered on a fully remote basis. Key Responsibilities Deliver Salesforce Service Cloud and Experience Cloud solutions for new digital product launches. Configure scalable Sales Cloud processes supporting high volume customer journeys and workflows. Build secure integrations between Salesforce and a range of core systems. Ensure solution designs follow Salesforce best practices and governance standards . Collaborate with cross-functional teams to deliver successful project outcomes. If this Salesforce Consultant role sounds like a good fit and you'd like to know more, please apply with...