35 customer service jobs found in London

Full job description Lead the transformation of customer engagement through cutting-edge AWS Connect solutions in this senior technical role. Salary:  £450 - 600 per day AWS Connect Solutions Architect / Lead Engineer £450 - £600 per day | Outside IR35 | Fully Remote | Initial 6-Month Contract The Opportunity You'll be brought in to strengthen the current structure, provide senior technical ownership of AWS Connect, and support multiple squads who need specialist expertise. The business currently uses the platform across telephony and webchat, with ambitions to extend usage into wider customer service and engagement channels. Key Responsibilities Lead the engineering strategy and roadmap for the AWS Connect platform Act as the senior technical SME across multiple product squads Design scalable, secure, and efficient AWS Connect solutions Improve and optimise existing telephony and webchat capabilities...

AWS Connect Solutions Architect/Lead Engineer £450 - £600 per day | Outside IR35 | Fully Remote | Initial 6-Month Contract The Opportunity You'll be brought in to strengthen the current structure, provide senior technical ownership of AWS Connect, and support multiple squads who need specialist expertise. The business currently uses the platform across telephony and webchat, with ambitions to extend usage into wider customer service and engagement channels. Key Responsibilities Lead the engineering strategy and roadmap for the AWS Connect platform Act as the senior technical SME across multiple product squads Design scalable, secure, and efficient AWS Connect solutions Improve and optimise existing telephony and webchat capabilities Support maintenance, enhancements, and future platform growth Work closely with product, engineering, and business stakeholders Provide hands-on delivery where needed across architecture and engineering Required Experience...

Solution Architect - MS Dynamics, Power Platform - Higher Education Greater London, Hybrid Contract, outside IR35 £Competitive daily rate Key words: MS Dynamics, M365, D365, Higher Education, Dynamics CRM, Power Platform, Power Automate We are seeking an experienced Solution Architect to head the technical direction of a major modernisation program for our higher education industry client. Utilising Azure tools and working on MS Dynamics and other CRM technologies used in the Not For Profit/Education/Charity/Public Sector. Core Responsibilities: Design technical architecture/solution architecture for wider Dynamics CRM Implementation Understand and work with integration management teams, developers etc Experience required: Higher Education/Further Education Industry experience Ability to produce integration designs in line with the wider enterprise and solution architecture designs, patterns and principles Proven experience as...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of...

Role: AWS Cloud Platform Engineer Location :London, UK Contract : 6 Months + Extension Type : outside IR35 Years of Experience: 6+ Mode: Hybrid -3 days Maintain and improve AWS cloud infrastructure for 24/7 bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, and Go Language mandatory Build and support cloud platforms for application developers, improving SDLC and developer experience Manage vendor relationships and coordinate project efforts across business areas Participate in on-call rotation to support platform reliability Required Qualifications, Capabilities, and Skills: Formal training or certification on software engineering concepts and advanced applied experience Hands-on experience with AWS and infrastructure as code...

Business Analyst - Insurance Claims | £400 Per Day (Outside IR35) We're working with one of the UK’s most prestigious insurance powerhouses on this exciting opportunity. They are a market leader in risk management and are currently undergoing a massive digital overhaul of their core service offerings. Step into a high-impact Claims Transformation Programme where you will lead the charge in integrating cutting-edge claims automation tools with core policy administration and payment platforms. This is a chance to drive automation-led solutions in a fast-paced Agile environment, utilizing technologies like SQL, Jira, and Confluence to reshape customer outcomes. The Role Lead deep-dive analysis of current E2E claims processes to identify bottlenecks and opportunities for intelligent automation. Map complex To-Be future-state solutions that enhance control, compliance, and speed of delivery within a regulated environment. Act as the bridge between internal stakeholders...

Role: AWS Cloud Platform Engineer Location :London Contract : 6 Months + Extension Type : outside IR35 Years of Experience: 6+ Onsite /Hybrid/Remote- : Hybrid -3 days Maintain and improve AWS cloud infrastructure for 24/7 bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, and Go Language mandatory Build and support cloud platforms for application developers, improving SDLC and developer experience Manage vendor relationships and coordinate project efforts across business areas Participate in on-call rotation to support platform reliability Required Qualifications, Capabilities, and Skills: Formal training or certification on software engineering concepts and advanced applied experience Hands-on experience with AWS and infrastructure as...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background...

Business Analyst - Insurance Claims | £400 Per Day (Outside IR35) We're working with one of the UK’s most prestigious insurance powerhouses on this exciting opportunity. They are a market leader in risk management and are currently undergoing a massive digital overhaul of their core service offerings. Step into a high-impact Claims Transformation Programme where you will lead the charge in integrating cutting-edge claims automation tools with core policy administration and payment platforms. This is a chance to drive automation-led solutions in a fast-paced Agile environment, utilizing technologies like SQL, Jira, and Confluence to reshape customer outcomes. The Role Lead deep-dive analysis of current E2E claims processes to identify bottlenecks and opportunities for intelligent automation. Map complex To-Be future-state solutions that enhance control, compliance, and speed of delivery within a regulated environment. Act as the bridge between internal stakeholders...

Role: AWS Engineer + Go programming Location :London Contract : 6 Months + Extension Type : outside IR35 Maintain and improve AWS cloud infrastructure for 24/7 bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, or Go Build and support cloud platforms for application developers, improving SDLC and developer experience Manage vendor relationships and coordinate project efforts across business areas Participate in on-call rotation to support platform reliability Required Qualifications, Capabilities, and Skills: Hands-on experience with AWS and infrastructure as code (Terraform) Understanding of AWS networking concepts Analytical and problem-solving abilities Working knowledge of Kubernetes cluster operations (EKS) Experience with...

Service Management Consultant (Service Desk), £540 per day outside IR35 3 months initially, Remote Working & London Bench IT require an experienced Service Management Consultant to focus on the Service Desk to conduct a full operational review, identify performance gaps, and lead the transformation of the service desk through process optimisation, automation, AI integration, and modern tooling to deliver measurable improvements in user experience, efficiency, and cost-effectiveness. The successful resource should have the skills and experience included below. Please note this role is working 2-3 days per week in London. Experience: Proven record of delivering against IT Service Management (ITSM) Proven track record leading service desk transformation initiatives Deep knowledge of ITIL (ITIL4 certification preferred) Experience with leading ITSM platforms (ServiceNow, Jira SM, etc.) Strong analytical and data-driven decision-making capability...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background...

IT Manager - Outside IR35 Location: London (hybrid) VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger. This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one. IT Manager role Key Responsibilities: Act as the main liaison between internal stakeholders and external IT service providers (MSPs) Manage business-as-usual (BAU) IT operations across global offices Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment Handle escalations, approvals, and issue resolution across IT services Coordinate with end users, managing expectations and resolving issues efficiently Execute IT policies and ensure operational compliance IT Manager skills/experience required: Proven experience in an IT Manager role Strong background working with Managed...

OUTSIDE IR35 CONTRACT Duration - 9-12 Months ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Lead Technical Specialist RF Engineer on a contract basis. Key Responsibilities Act as a technical advisor throughout the sales cycle, supporting customer engagement and delivering solution designs, bills of materials, and technical documentation Partner with business leaders and sales teams to support strategy execution through technical guidance, coaching and mentorship Collaborate with internal technical resource teams to efficiently deliver project outcomes and improve turnaround times Maintain current knowledge of system architectures and emerging technologies to provide relevant, customer-focused solutions Build and manage relationships with technology partners and vendors to support solution development and market positioning Deliver technical presentations, training sessions, and...

Job Description Senior Inclusive UX Writer – 3 month Contract (Immediate Start) – outside IR35 We’re looking for a Senior Inclusive UX Writer to help design clear, accessible and trustworthy digital experiences. In our teams, content is part of the design process. Words and interactions are designed together to help users understand what they need to do and complete tasks with confidence. You’ll work closely with UX designers, product managers and stakeholders to shape user journeys, define messaging and ensure content is clear, inclusive and easy to understand. What You’ll Do Design clear, inclusive and accessible UX content across our direct to customer app Work closely with UX designers and product managers to shape journeys and interactions Create content and micro copy for{{:}} user journeys and task flows navigation and interface labels guidance and feature explanations error messages and system feedback Define clear user intent and messaging within...

Solution Architect – Contract £630/day | Outside IR35 | 6 Months | Hybrid – 2 Days London We’re looking for a Solution Architect to join a major financial services transformation programme, delivering a bespoke, in‑house platform for a regulated enterprise environment. You’ll own the end‑to‑end solution design , shaping modern, cloud‑native architecture across application, data, integration and security. Working closely with business, product and delivery teams, you’ll translate requirements into clear, pragmatic designs and guide teams through delivery in an agile environment . This role suits an architect with a strong hands‑on background , comfortable producing high‑level and detailed designs, embedding non‑functional requirements, and operating as design authority on complex custom builds. Experience with modern integration patterns, data‑centric architectures , and Azure-based solutions is essential. Key highlights Greenfield, custom-built...

Role: Technical Lead | Solution Architect Contract: 6 month (Outside IR35) Rate: £500-£550 a day Location: London (Hybrid) We're working with a large, established organisation delivering a major digitalisation and process-improvement programme. They're seeking an experienced Power Platform Technical Lead to help shape, build and embed enterprise-grade solutions. This is a hands-on technical leadership role where you'll combine solution architecture, delivery oversight and team leadership within an Agile and DevOps-driven environment , working with both onshore and offshore teams. What you'll be doing: Leading the end-to-end design and delivery of Power Platform solutions Owning technical architecture , ensuring scalability, security and best practice Guiding development across Power Apps (Canvas & Model-Driven), Power Automate and Dataverse Driving CI/CD, DevOps and source-control standards across the team Overseeing integrations with Azure...

Solution Architect - Azure | Integration | Data | Java | Angular | Camunda London/Hybrid | Contract | £630 p/day outside IR35 Hiring now ! experienced Solution Architect to lead the design of a cloud-native, enterprise platform within a large-scale digital transformation programme . This is a hands-on architecture role with full ownership across application, data, integration and security , delivering a bespoke in-house solution in a complex, data-driven environment. Key Skills Solution Architect, Azure , Cloud Architecture, Integration Architecture , REST APIs, Event-Driven Architecture , Microservices, Data Modelling , SQL Server, PostgreSQL, Java , Angular , Camunda , BPM, Workflow, API Design, DevOps, CI/CD, Agile, TOGAF, UML, ArchiMate Responsibilities Lead end-to-end solution architecture (application, data, integration, security) Design cloud-native solutions on Microsoft Azure Define High-Level Design (HLD) and Low-Level...

Role: Technical Lead | Solution Architect Contract: 6 month (Outside IR35) Rate: £500- £550 a day Location: London (Hybrid) We 're working with a large, established organisation delivering a major digitalisation and process-improvement programme. They 're seeking an experienced Power Platform Technical Lead to help shape, build and embed enterprise-grade solutions. This is a hands-on technical leadership role where you 'll combine solution architecture, delivery oversight and team leadership within an Agile and DevOps-driven environment , working with both onshore and offshore teams. What you 'll be doing: Leading the end-to-end design and delivery of Power Platform solutions Owning technical architecture , ensuring scalability, security and best practice Guiding development across Power Apps (Canvas & Model-Driven), Power Automate and Dataverse Driving CI/CD, DevOps and source-control standards...