2 business analyst jobs found in London

ServiceNow Technical Consultant (ITSM / ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise-scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance Administer and maintain the ServiceNow platform across development, test, and production environments Manage user accounts, groups, roles, and access controls Configure and maintain platform security, including ACLs and role-based access control (RBAC) Support instance governance, upgrade planning, patching, cloning, and release management activities Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development Configure and...

My client who are well known within the utilities industry are looking for a Business Transformation/Customer Journey Consultant to join their team on an initial 6 month contract role (outside ir35) The ideal candidate would have experience in: Customer journey mapping Business process mapping Customer experience and service design Business transformation and operating model design Facilitating workshops with senior stakeholders Gap analysis and prioritisation Change management and implementation planning Experience working in the utility experience This role will require you to be on site 2 days a week in their Surrey office Please feel free to apply directly or email me on (see below) GCS is acting as an Employment Business in relation to this vacancy.