67 customer service jobs found in Eastleigh

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service Desk /...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft...

ServiceNow Business Analyst Contract: 6 months (Outside IR35) Location: London (3 days onsite) Overview We’re supporting a leading London-based law firm looking to engage an experienced ServiceNow Business Analyst to support a series of service management and platform improvement initiatives. enhancements across ServiceNow and core ITSM processes within a professional services environment. Key Responsibilities Work with stakeholders across IT and business functions to gather and define requirements Translate business needs into clear functional specifications for ServiceNow delivery Support ongoing ServiceNow enhancements, implementations, and optimisation Analyse and improve IT service management processes (incident, problem, change) Facilitate workshops, stakeholder sessions, and UAT Act as the bridge between technical teams and non-technical stakeholders Required Experience Strong experience as a Business Analyst on ServiceNow projects...

IT End User Support Engineer Contract Length: 6 months (Outside IR35 ) Travel around UK & Europe (expenses covered) - 2 days a week Role Overview We are seeking a proactive and customer-focused IT End User Support Engineer to join the IT team. This role is responsible for providing high-quality technical support to end users across the organisation, ensuring hardware, software, and core IT services operate efficiently. The successful candidate will have strong experience supporting Microsoft-based environments, laptop and desktop hardware (particularly Lenovo devices), and modern device management technologies such as Microsoft Intune and Autopilot. It generally assists with device rebuilds. Application installs. Issues with re-builds. Key Responsibilities - Provide first and second-line technical support for end users across desktops, laptops, and mobile devices. - Diagnose and resolve hardware and software issues on Windows systems, particularly Lenovo...

2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £180 per day (Outside IR35) Contract: 2 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you'll do Provide 2nd line technical support across a multi-client environment Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD) Support and configure Aruba networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You'll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service...

Dynamics 365 Contact Centre Telephony Consultant (IT) Location: Lincoln (Hybrid - 2 days onsite: Tuesday & Wednesday) Contract: Temporary (25 weeks) Start Date: 1st April 2026 Hours: 37 hours per week Rate: PAYE: £440.53 per day Umbrella/Ltd: £579.29 per day IR35 Status: Outside IR35 The Role Ribble Recruitment is supporting a local authority in sourcing a highly skilled Dynamics 365 Contact Centre Telephony Consultant to support a key transformation project within their IT Enterprise Architecture function. This role will focus on the design, configuration, and optimisation of a modern contact centre environment leveraging Dynamics 365, Omnichannel, and telephony integrations. Key Responsibilities Design and configure Dynamics 365 Customer Service / Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call...

End User Support Specialist - Contract - Outside IR35 - Torquay - URGENT - Immediate Start Futures is supporting a Public Sector organisation who urgently need an End User Support Specialist on a Contract basis. The organisation is on the verge of a large go-live and require someone to support end users who will require the new software to be rolled out to their Desktop PCs and mobile devices (predominantly iOS). The End User Support Specialist will work across 8 sites across the local Torquay area, resolving allocated incidents such as O365, Windows 10/11 and iOS. The End User Support Specialist must have prior experience of supporting the above systems and be comfortable with traveling to sites, for which they will be reimbursed. You'll have strong O365, Windows and iOS experience and ideally have worked with a very wide-range of stakeholders of all seniority. End User Support Specialist key skills 2nd Line Support O365 Windows 10/11 iOS Travel to...

IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (Strong chance of extension) £275 - £300 per day (Outside IR35) We're partnered with a well-established, growing business who are looking to bring in a solid IT Service Desk Analyst to support their internal users and keep things running smoothly. This is a straightforward, hands-on support role in a Microsoft environment. No fluff. They need someone reliable who can pick things up quickly and just get on with it. The role You'll be the go-to person for day-to-day IT issues across the business, providing technical support to 500+ staff. You'll be working across Windows 10/11 environments, supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and handling user management through Active Directory and Azure (Entra). There's also some device management involved using Intune, so experience there is useful. This includes enrolling devices, applying...

*YOU MUST HAVE LIVE SC CLEARANCE TO APPLY FOR THIS ROLE* Role: SDE Consultant (Service Delivery Engineer) - Fulltime IR35: Outside Duration: 3 months to start Location: Fully remote, although first 2 weeks should be spent on site in Cambridge Rate: £400PD Clearance: SC Start: ASAP *YOU MUST HAVE LIVE SC CLEARANCE TO APPLY FOR THIS ROLE* Role: The Service Delivery Engineer (SDE) - (senior infrastructure or cloud support role) is responsible for the technical ownership, stability, and continuous improvement of customer environments within the managed service, ensuring the reliable delivery of IT services and platforms to customers. The role combines strong technical expertise with proactive service management to ensure platforms remain secure, reliable, and aligned with agreed service level commitments. Acting as the primary technical contact for customers, the Service Delivery Engineer works closely with internal engineering teams and customer stakeholders to...

IT Service Desk Analyst (1st/2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (Strong chance of extension) £275 - £300 per day (Outside IR35) We're partnered with a well-established, growing business who are looking to bring in a solid IT Service Desk Analyst to support their internal users and keep things running smoothly. This is a straightforward, hands-on support role in a Microsoft environment. No fluff. They need someone reliable who can pick things up quickly and just get on with it. The role You'll be the go-to person for day-to-day IT issues across the business, providing technical support to 500+ staff. You'll be working across Windows 10/11 environments, supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and handling user management through Active Directory and Azure (Entra). There's also some device management involved using Intune, so experience there is useful. This includes enrolling devices, applying compliance policies,...

Project Manager - Rolling Stock Location: Derby Duration: 12+ months IR35: Outside Essential Experience * Proven experience managing projects involving heavy rolling stock modification, retrofit, refurbishment or overhaul. Role Purpose * Reduce the risk of safety incidents. * Improve asset reliability. * Maximise fleet availability. * Control and optimise project delivery costs. Key Responsibilities Define and deliver projects based on: * Regulatory requirements. * Passenger environment (design, accessibility, systems). * Performance and operating capabilities. * Required technical support (documentation, suppliers, spares, facilities). Project Delivery * Lead major refurbishment, re engineering, mandatory modification, maintenance or overhaul projects. * Ensure work is delivered on time, within budget and to specification/quality requirements. * Create and manage project plans, including work breakdown structures, schedules, cost plans, risk management and...

2nd Line Support Engineer (Contract) Location: Fully Remote Rate: Up to £220 per day (Outside IR35) Contract: 3 months Our client, a leading managed service provider, is hiring a 2nd Line Support Engineer to support their busy service desk. This role offers the opportunity to work across a diverse client base, resolving escalated technical issues and contributing to high-quality service delivery. What you’ll do Provide 2nd line support across a range of client environments Troubleshoot and resolve issues related to Microsoft 365 and Azure Manage and deploy patching across multiple systems and endpoints Handle escalations from 1st line engineers, ensuring timely resolution Maintain clear documentation and update tickets within the service desk system You’ll work closely with 1st and 3rd line engineers, as well as wider technical teams, to ensure smooth service operations and continuous improvement. What we’re looking for Strong experience...

IT End User Support Engineer Contract Length: 6 Months (Outside IR35 ) Travel around UK & Europe (expenses covered) - Full-time contract, hybrid with 2 days a week onsite Role Overview We are seeking a proactive and customer-focused IT End User Support Engineer to join the IT team. This role is responsible for providing high-quality technical support to end users across the organisation, ensuring hardware, software, and core IT services operate efficiently. The successful candidate will have strong experience supporting Microsoft-based environments, laptop and desktop hardware (particularly Lenovo devices), and modern device management technologies such as Microsoft Intune and Autopilot. It generally assists with device rebuilds. Application installs. Issues with rebuilds. Key Responsibilities Provide first and second-line technical support for end users across desktops, laptops, and mobile devices. Diagnose and resolve hardware and software...

Dynamics 365 CRM & Business Central Developer (Contract) - Fully Remote - UK Based Candidates Only - Up to £500 per day outside IR35 - Initial 3 month contract - UK based. Remote Company & role This contract sits with a growing UK IT managed services provider that is investing in improving its internal systems and automation. They are looking for a Dynamics 365 CRM and Business Central Developer to help improve their inhouse platform, streamline processes and deliver better system integrations. Why This Role Stands Out You will play a key role in fixing and improving a core internal platform used across the business, introducing automation and improving the CRM journey. Key Responsibilities Improve and stabilise the Dynamics 365 CRM platform Enhance the CRM customer journey and internal processes Deliver integrations between Dynamics 365 CRM and Business Central Build automations to improve operational efficiency Ideal Experience...

Dynamics 365 Contact Centre Telephony Consultant – Lincoln, LN1 1YL Location: Orchard Street, Lincoln, Lincolnshire, LN1 1YL, United Kingdom Start Date: 01 Apr 2026 Contract Duration: 25 Weeks Hours: 37 per week, hybrid – Tuesday and Wednesday in the office Rate: PAYE: £440.53/day | Limited/Umbrella: £579.29/day IR35 Status: Outside Who We Are We are a specialist IT recruitment provider, supporting public sector organisations with skilled professionals for project-based and temporary roles. We deliver high-quality consultants to enable digital transformation and innovative technology solutions. Who Our Client Is Our client is Lincolnshire County Council , a forward-thinking local authority driving digital and IT projects to improve services across the region. This role sits within the IT Enterprise Architecture team and focuses on enhancing Dynamics 365 Contact Centre capabilities. What We Are Looking For We are seeking an experienced Dynamics 365...

About the Role: We are seeking a skilled JSM Administrator to manage, configure, and optimize our service management platform supporting complex, multi-workstream digital transformation programme within a critical national infrastructure environment. The ideal candidate will ensure efficient IT service delivery, maintain workflows, and support business teams by enhancing automation, reporting, and system integrations. Key Responsibilities: Administer and maintain Jira Service Management (JSM) cloud environments Configure and customize: Projects, request types, workflows, screens, and fields SLAs, queues, and customer portals Manage user access, roles, groups, and permissions Develop and maintain automation rules to streamline service processes Integrate JSM with other tools (eg, Confluence, monitoring systems, APIs) Monitor system performance, usage, and health Troubleshoot issues and provide technical support to users Design and maintain reports and...

Service Delivery Engineer (SDE) - Contract Location: Fully remote (initial 2 weeks onsite in Cambridge, with occasional visits) Duration: 3 months initially Rate: £500 - £650 per day (Outside IR35) Clearance: SC required Start: ASAP A client of ours is seeking an experienced Service Delivery Engineer to take technical ownership of customer environments within a managed service setting. This role focuses on ensuring platform stability, security and continuous improvement across cloud, identity and endpoint technologies. You will act as the primary technical contact for customers, working closely with internal teams and stakeholders to maintain service performance, manage risk and support ongoing optimisation of modern workplace platforms. Key responsibilities: Oversee the health, performance and stability of customer platforms Act as the main technical point of contact for assigned customers Identify risks, service gaps and...

Test Manager, 6 month contract, London (hybrid), £500-550 per day (outside ir35) Our customer a leading law firm are looking for a Test Manager to join their technology transformation team. The ideal candidate with have previous experience in a simliar role within a Law firm and have testing knowledge for legal applications like InTapp, iManage & Aderant. The Test Manager will lead the planning, coordination, and execution of testing activities for the Matter Lifecycle Enhancement (MLE) programme and Finance System Transformation (FST) Programme. This role ensures that testing is structured, efficient, and aligned with programme objectives, delivering confidence in quality before go-live. Key Responsibilities Define, document, and own the overall test strategy, approach, and governance for assigned projects. Develop and maintain test plans, schedules, and resource allocations across multiple workstreams. Coordinate with project managers, business analysts, and...

Company Description For over 28 years, Version 1 has partnered with leading global brands to deliver digital, cloud, and enterprise application solutions that drive business success. We are proud to be recognised as: Oracle Innovation Partner of the Year 2023 (EMEA) Microsoft Global Partner of the Year (Modernising Applications) AWS Collaboration Partner of the Year (EMEA) One of the Best Workplaces for Women in the UK & Ireland (2023) With 3,700+ people and revenues exceeding €347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe. Job Description Senior Oracle Fusion Technical Consultant (Cloud Extension Focussed) (Outside IR35 Contract) You must be eligible for CTC Clearance. To be eligible for CTC clearance you need to have lived in the UK for the last 3 years. You must be immediately available or on a very short notice period. Build....