43 customer service jobs found in Eastleigh

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service Desk /...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft...

ServiceNow Business Analyst Contract: 6 months (Outside IR35) Location: London (3 days onsite) Overview We’re supporting a leading London-based law firm looking to engage an experienced ServiceNow Business Analyst to support a series of service management and platform improvement initiatives. enhancements across ServiceNow and core ITSM processes within a professional services environment. Key Responsibilities Work with stakeholders across IT and business functions to gather and define requirements Translate business needs into clear functional specifications for ServiceNow delivery Support ongoing ServiceNow enhancements, implementations, and optimisation Analyse and improve IT service management processes (incident, problem, change) Facilitate workshops, stakeholder sessions, and UAT Act as the bridge between technical teams and non-technical stakeholders Required Experience Strong experience as a Business Analyst on ServiceNow projects...

IT End User Support Engineer Contract Length: 6 months (Outside IR35 ) Travel around UK & Europe (expenses covered) - 2 days a week Role Overview We are seeking a proactive and customer-focused IT End User Support Engineer to join the IT team. This role is responsible for providing high-quality technical support to end users across the organisation, ensuring hardware, software, and core IT services operate efficiently. The successful candidate will have strong experience supporting Microsoft-based environments, laptop and desktop hardware (particularly Lenovo devices), and modern device management technologies such as Microsoft Intune and Autopilot. It generally assists with device rebuilds. Application installs. Issues with re-builds. Key Responsibilities - Provide first and second-line technical support for end users across desktops, laptops, and mobile devices. - Diagnose and resolve hardware and software issues on Windows systems, particularly Lenovo...

2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £180 per day (Outside IR35) Contract: 2 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you'll do Provide 2nd line technical support across a multi-client environment Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD) Support and configure Aruba networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You'll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service...

Dynamics 365 Contact Centre Telephony Consultant (IT) Location: Lincoln (Hybrid - 2 days onsite: Tuesday & Wednesday) Contract: Temporary (25 weeks) Start Date: 1st April 2026 Hours: 37 hours per week Rate: PAYE: £440.53 per day Umbrella/Ltd: £579.29 per day IR35 Status: Outside IR35 The Role Ribble Recruitment is supporting a local authority in sourcing a highly skilled Dynamics 365 Contact Centre Telephony Consultant to support a key transformation project within their IT Enterprise Architecture function. This role will focus on the design, configuration, and optimisation of a modern contact centre environment leveraging Dynamics 365, Omnichannel, and telephony integrations. Key Responsibilities Design and configure Dynamics 365 Customer Service / Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call...

About the Role: We are seeking a skilled JSM Administrator to manage, configure, and optimize our service management platform supporting complex, multi-workstream digital transformation programme within a critical national infrastructure environment. The ideal candidate will ensure efficient IT service delivery, maintain workflows, and support business teams by enhancing automation, reporting, and system integrations. Key Responsibilities: Administer and maintain Jira Service Management (JSM) cloud environments Configure and customize: Projects, request types, workflows, screens, and fields SLAs, queues, and customer portals Manage user access, roles, groups, and permissions Develop and maintain automation rules to streamline service processes Integrate JSM with other tools (eg, Confluence, monitoring systems, APIs) Monitor system performance, usage, and health Troubleshoot issues and provide technical support to users Design and maintain reports and...

Service Delivery Engineer (SDE) - Contract Location: Fully remote (initial 2 weeks onsite in Cambridge, with occasional visits) Duration: 3 months initially Rate: £500 - £650 per day (Outside IR35) Clearance: SC required Start: ASAP A client of ours is seeking an experienced Service Delivery Engineer to take technical ownership of customer environments within a managed service setting. This role focuses on ensuring platform stability, security and continuous improvement across cloud, identity and endpoint technologies. You will act as the primary technical contact for customers, working closely with internal teams and stakeholders to maintain service performance, manage risk and support ongoing optimisation of modern workplace platforms. Key responsibilities: Oversee the health, performance and stability of customer platforms Act as the main technical point of contact for assigned customers Identify risks, service gaps and...

Test Manager, 6 month contract, London (hybrid), £500-550 per day (outside ir35) Our customer a leading law firm are looking for a Test Manager to join their technology transformation team. The ideal candidate with have previous experience in a simliar role within a Law firm and have testing knowledge for legal applications like InTapp, iManage & Aderant. The Test Manager will lead the planning, coordination, and execution of testing activities for the Matter Lifecycle Enhancement (MLE) programme and Finance System Transformation (FST) Programme. This role ensures that testing is structured, efficient, and aligned with programme objectives, delivering confidence in quality before go-live. Key Responsibilities Define, document, and own the overall test strategy, approach, and governance for assigned projects. Develop and maintain test plans, schedules, and resource allocations across multiple workstreams. Coordinate with project managers, business analysts, and...

Company Description For over 28 years, Version 1 has partnered with leading global brands to deliver digital, cloud, and enterprise application solutions that drive business success. We are proud to be recognised as: Oracle Innovation Partner of the Year 2023 (EMEA) Microsoft Global Partner of the Year (Modernising Applications) AWS Collaboration Partner of the Year (EMEA) One of the Best Workplaces for Women in the UK & Ireland (2023) With 3,700+ people and revenues exceeding €347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe. Job Description Senior Oracle Fusion Technical Consultant (Cloud Extension Focussed) (Outside IR35 Contract) You must be eligible for CTC Clearance. To be eligible for CTC clearance you need to have lived in the UK for the last 3 years. You must be immediately available or on a very short notice period. Build....

Business Change Lead - LMS - Milton Keynes This role requires onsite working 3 days per week, across 2 offices in Milton Keynes Outside IR35 - 550-600 / day We are seeking an experienced LMS Change Management Lead to support a major transformation for our customer based in Milton Keynes. This role will lead the business change strategy for the organisation’s shift to the Cornerstone Galaxy platform, ensuring a seamless transition that successfully embeds new functionality and maximises user adoption. The ideal candidate will bring extensive experience delivering business change and rollout plans for large‑scale LMS implementations, with a proven ability to guide stakeholders, drive engagement, and support end‑to‑end change delivery. Key responsibilities: Define and implement the change management approach. Lead the transition from the current platform to the Cornerstone Galaxy platform, ensuring smooth adoption of new functionality. Plan and...

Business Change Lead - LMS - Milton Keynes This role requires onsite working 3 days per week, across 2 offices in Milton Keynes Outside IR35 - 550-600/day We are seeking an experienced LMS Change Management Lead to support a major transformation for our customer based in Milton Keynes. This role will lead the business change strategy for the organisation's shift to the Cornerstone Galaxy platform, ensuring a seamless transition that successfully embeds new functionality and maximises user adoption. The ideal candidate will bring extensive experience delivering business change and rollout plans for large-scale LMS implementations, with a proven ability to guide stakeholders, drive engagement, and support end-to-end change delivery. Key responsibilities: Define and implement the change management approach. Lead the transition from the current platform to the Cornerstone Galaxy platform, ensuring smooth adoption of new functionality. Plan and manage business...

Assystem is an international company with one mission: accelerate the energy transition around the world. Every day, our 7,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy. We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition. Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked third in the world for nuclear engineering. To ensure a viable, efficient, and reliable energy future for...

Contract PHP Developer - Authentication & Identity (OAuth/OIDC) Location: Remote Working Duration: 2-3 months (extension likely) IR35 Status: Outside IR35 A high-growth digital platform is undertaking a critical modernisation of its authentication and identity layer and is seeking an experienced Contract PHP Developer to lead delivery. You will play a key role in transitioning a live production system from a legacy session-based model to a modern OAuth2/OIDC-based architecture, leveraging a third-party identity provider. This is a hands-on, high-impact contract within an active customer environment requiring a pragmatic, security-first approach with minimal disruption to users. Key Responsibilities Design and implement a robust OAuth2/OIDC authentication solution using a third-party provider (e.g. Auth0, Descope, Okta, Cognito). Integrate authentication into an existing Laravel backend and Vue.js frontend Design and implement token flows for: User...

Contract PHP Developer - Authentication & Identity (OAuth/OIDC) Location: Remote Working Duration: 2-3 months (extension likely) IR35 Status: Outside IR35 A high-growth digital platform is undertaking a critical modernisation of its authentication and identity layer and is seeking an experienced Contract PHP Developer to lead delivery. You will play a key role in transitioning a live production system from a legacy session-based model to a modern OAuth2/OIDC-based architecture, leveraging a third-party identity provider. This is a hands-on, high-impact contract within an active customer environment requiring a pragmatic, security-first approach with minimal disruption to users. Key Responsibilities Design and implement a robust OAuth2/OIDC authentication solution using a third-party provider (e.g. Auth0, Descope, Okta, Cognito). Integrate authentication into an existing Laravel backend and Vue.js frontend Design and implement token...

The Technical Programme Manager will oversee the successful delivery of technology projects within the retail industry, ensuring alignment with business objectives. This position based in Woking requires a results-driven individual with a strong background in technology programme management. Client Details This opportunity is with a well-established, medium-sized organisation operating within the retail sector. The company is known for its focus on innovation and its commitment to delivering excellent services to its customers. Description Lead end-to-end delivery of multi-site POS hardware and software rollouts Drive transformation across menu systems, data architecture, and in-store infrastructure Define and manage programme scope, objectives, and value stream outcomes Oversee pilots, phased deployment, cutover and early life support Manage risks, issues, dependencies, and change control Operate within hybrid Agile/Waterfall delivery...

Position Type UK: Contract role (outside of IR35) | Romania - 3 month fixed-term contract Start Date: ASAP Duration: 3 months with a potential for extension Job Purpose We’re reimagining what translation technology can be by moving from traditional CAT/TMS tools to an AI-native, human-centred ecosystem for multilingual content creation. You’ll be our founding UX Strategy Designer, acting at UX strategy lever, shaping the experience of “T2”; imagining a new, next-generation translation platform that blends automation, agency, and design thinking. This is not a design-as-service role. You’ll be embedded in a two-pizza innovation team, working directly with product, data, and R&D to prototype, test, and iterate ideas at speed and articulate to business users to shape our solution use case by use case. Your mission will be to apply UX strategy practices to fully understand the core business mission of the product and identify exceptional ways to bring it to...

Technical Staffing Resources (TSR) are the in-house agency and master vendor for KBR who are a leading global engineering, construction, and services company. KBR support the hydrocarbon and government services markets on six continents. Serving their customers through diverse business units, KBR offer challenging assignments on some of the world's largest and most complex projects. We are seeking a Quality Manager  for a 15-month assignment, based in Leatherhead, Surrey On Offer Competitive hourly pay rate Outside IR35 work engagement Working 4 days in the office, 1 day from home  NB . We can only consider candidates with the right to live and work in the UK Purpose of the Role Project Quality Manager needed for Aramco Shaybah project FEED Key Responsibilities Establish, implement, and maintain the Quality Management System (QMS) in accordance with international standards, such as ISO 9001 and industry-specific requirements. Administration of the Project Quality...

Technical Project Manager - Oracle HCM Cloud Migration (Outside IR35 Contract) Location: Remote-first (UK) with occasional on-site collaboration (1-2 days/week preferred) Outside IR35 £500 per day About the Opportunity A leading UK retail organisation, part of a global health and beauty group, is undertaking a high-profile, multi-country Oracle HCM Cloud transformation. The UK business is acting as the pilot for a broader European rollout. The programme is being delivered in partnership with Oracle and Group HR leadership, alongside a wider ecosystem of delivery partners, including TechNet-aligned partners supporting integration and delivery workstreams. This role sits at the centre of the programme as the Technical Project Manager for the UK business, working across local stakeholders, Group HR, and Oracle to ensure delivery is executed effectively while representing and protecting business requirements. Role Purpose You will be accountable for the end-to-end...