9 customer service jobs found in Remote

Operational Excellence Lead - Insurance - Outside IR35. Our client, a leading insurance broker, requires an Operational Excellence Lead to join their team. As Operational Excellence Lead, you will oversee, challenge, and design tactical operational process improvements across the retail broking business. ESSENTIAL SKILLS & EXPERIENCE: Proven experience of driving process and customer service improvements in a broking or trading-focused insurance environment; Strong understanding of retail insurance broking operations, systems and processes is essential; Proven ability to influence stakeholders at all levels, including senior leaders; Strong operational and change management awareness and the ability to measure the benefits of improvements; and; Experience in LEAN/Six Sigma This is an URGENT requirement, exclusive to Scarlet Fraser and the role can be based anywhere in the UK but you must be prepared to travel to regional broking offices. Interview slots booked...

Security Consultant - Endpoint Malware & AI, XDR, Trellix, Symantec, CrowdStrike, Palo Alto, Cortex XDR, Fully Remote (UK/EU) Outside IR35 This is an exceptional Security Consultant - Endpoint Malware & AI opportunity with a leading technology organisation, working with enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint Malware & AI must have fluent English. The Security Consultant - Endpoint Malware & AI contract is Outside IR35 . Rates are very negotiable for right skills As Security Consultant - Endpoint Malware & AI you will act as a senior security specialist for enterprise client engagements, focused on endpoint...

About Us We are a technology solutions provider specialising in the public sector. Our mission is to help government organisations become truly data-driven by transforming their digital services, streamlining operational processes, improving citizen outcomes, and enhancing transparency across public services. We work closely with government bodies to design and deliver modern, secure, and scalable digital solutions that have real-world impact. The Role We are seeking an experienced IT Operations Lead who holds current Security Clearance (SC) on a contract basis to lead the operational management and support of a live data product supporting a central government client. You will be accountable for the end-to-end operation of the live service, ensuring the stability, availability, security, and performance of the platform while leading Service Desk operations, IT operational processes, and release management activities. You will act as the primary escalation point...

Senior C# IAM Developer - Auth0, Identity & Access Control, AWS - OUTSIDE IR35 Contract: 8 months Rate: £700 - £750 OUTSIDE IR35 Location: 100% remote The Role: Working for a global, market leading B2B SaaS business, you'll lead the design and implementation of secure, identity-driven Back End services in a modern C#/.NET environment. Your work will centre on authentication, authorization, and secure event-driven architectures. You'll own our Auth0 integration end-to-end , ensuring our platform meets strict security, compliance, and reliability standards. This is a role for someone who thinks deeply about threat models, defence-in-depth, and secure-by-default engineering. What You'll Do: Architect and implement secure Back End services in C# & .Net Own and evolve our Auth0 identity platform: tenant configuration, flows, hooks, rules, MFA, RBAC Design and maintain token-based security models (OIDC, OAuth2, JWT lifecycle, refresh...

Business Analyst - Business Process Mapping, Salesforce - 6 months, remote, to £500 p/d outside IR35 A Business Analyst is required to work on the business process mapping as part of a large ERP data migration, Transformation programme. You will have extensive business analysis experience, ideally gained within a manufacturing/supply chain/logistics/retail environment, with excellent business process mapping (BPM), documentation experience with good knowledge of Salesforce. Any knowledge of ERP systems (SAP/Oracle/Dynamics/Infor/IFS) advantageous. You will have excellent stakeholder management, communication skills. The role will involve working on the migration of data from Legacy ERPs to a new ERP Infor and CRM Salesforce, liaising with the business, stakeholders, working closely with the customer services team, gathering requirements, producing functional specifications, As-Is', To-be', dealing with the business process mapping, documentation and producing the training...

Business Analyst - Business Process Mapping, Salesforce - 6 months, to £500 p/d outside IR35 A Business Analyst is required to work on the business process mapping as part of a large ERP data migration, Transformation programme. You will have extensive business analysis experience, ideally gained within a manufacturing/supply chain/logistics/retail environment, with excellent business process mapping (BPM), documentation experience with good knowledge of Salesforce. Any knowledge of ERP systems (SAP/Oracle/Dynamics/Infor/IFS) advantageous. You will have excellent stakeholder management, communication skills. The role will involve working on the migration of data from Legacy ERPs to a new ERP Infor and CRM Salesforce, liaising with the business, stakeholders, working closely with the customer services team, gathering requirements, producing functional specifications, As-Is', To-be', dealing with the business process mapping, documentation and producing the training material. Must...

Sage Intacct Technical Integration Consultant - Contract - Remote - Outside IR35 Contract: Ad hoc consultancy Location: Full Remote Workload: Flexible, based on project demand Start date: TBC The opportunity: We are looking for an experienced Sage Intacct Technical Integration Consultant to provide specialist support to an established integration and business process automation software provider. The consultant will work on an ad hoc basis, supporting the development, configuration and delivery of integrations between Sage Intacct and third-party business applications. This role requires someone who combines strong knowledge of Sage Intacct's financial processes and data model with hands-on experience of its XML Web Services and REST APIs. Responsibilities: Act as the subject-matter expert for Sage Intacct integration projects. Advise product, development and delivery teams on Intacct functionality, objects and API behaviour. Support integrations...

SAP EDI/SD/MM Consultant - Fully Remote - Outside IR35 - 8 months - \xe2\x82\xac550/day Contract: Temporary/Contract - 8 months Location: Flexible within Europe - must be able to work European business hours Industry: Manufacturing Role Overview We are looking for an experienced SAP Supply Chain Specialist to support and enhance a large, established SAP landscape operating across multiple European sites. The role will combine SAP support, incident resolution, functional consulting and project delivery. You will work closely with business stakeholders, key users, project teams and external SAP partners to maintain existing SAP templates while delivering changes, enhancements and smaller implementation projects. A major focus of the position will be SAP EDI, alongside broader Supply Chain functionality across SD, MM, LE and WM. Key Responsibilities Support, enhance and deliver SAP EDI requirements across Supply Chain processes. Provide functional expertise...

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify...