4 customer service jobs found in Manchester

A high-growth consumer connectivity business in Manchester is looking for an experienced Contract Product Manager to own the launch and growth of a new VoIP product - with further consumer products to follow. The business has a strong and growing customer base and is now diversifying its product portfolio for the first time. VoIP is the immediate priority, with mobile SIM, mesh, and home security sitting in the roadmap behind it. This is a genuine ground-up product opportunity with real commercial impact from day one. What you will be doing Own the VoIP product end-to-end from launch - this is live and time-sensitive Build training programmes for a customer service team split across the UK and internationally Work directly with the Sales Director to drive attach rates and grow ARPU Manage the product roadmap for subsequent launches across the consumer portfolio Scale product capability as the business grows - including potential acquisition scenarios What we...

Customer Delivery Manager/Project Manager - Fintech £375-£400 per day | Hybrid (1-2 days per week in Central Manchester) Outside IR35 About the Business Our client is a market-leading FinTech organisation - Their cloud-based platforms support financial institutions in delivering seamless financial journeys, improving operational efficiency, and enhancing customer experiences across the lending lifecycle. With a strong reputation for innovation and digital transformation, they partner with some of the UK's most recognised financial services brands. The Opportunity We're seeking an experienced Customer Delivery Manager to join a growing delivery team focused on the successful implementation of enterprise Fintech/SaaS solutions within the lending sector. This role sits at the heart of customer delivery and is ideal for someone who enjoys managing complex software implementations, building strong client relationships, and ensuring projects are delivered...

SAP S/4HANA Architect | £700/day | Outside IR35 | Manchester (Hybrid) A major enterprise organisation is embarking on a greenfield SAP S/4HANA transformation programme and is looking for an experienced SAP S/4HANA Architect to join at programme inception. This is a high-impact, senior role working at the heart of a complex, multi-workstream implementation you'll be shaping the architectural direction of the programme from day one. 3 days per week onsite in Manchester, 2 days remote. Outside IR35. Responsibilities Define and own the end-to-end SAP S/4HANA solution architecture, ensuring alignment with business objectives and technical best practices Lead architectural decision-making across core S/4HANA modules, integration layers, and BTP components Design and oversee SAP BTP integration and extension architecture, including connectivity to third-party and Legacy systems Manage and govern the System Integrator (SI), ensuring deliverables meet agreed...

RED is currently seeking an experienced Solution Architect to lead the design and implementation of a large-scale Adobe MarTech ecosystem, with a focus on Adobe Experience Platform (AEP), Real Time CDP, and Adobe Journey Optimiser. Contract Information Role: Solution Architect - Adobe Martech/AEP Location: Manchester Working Model: Hybrid 4 days on-site and 1 day remote Duration: 6 months IR35 Status: Outside IR35 Start Date: ASAP Required Skills and Experience Strong architecture experience across Adobe Experience Platform, Real Time CDP, and Adobe Journey Optimizer. Proven background designing Martech solutions within financial services or other regulated environments. Deep understanding of customer data platforms, identity resolution, segmentation, consent management, and profile unification. Experience designing both Real Time and batch data pipelines. Strong understanding of APIs, event-driven architecture, cloud data platforms, and enterprise...