25 customer service jobs found in London

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Service Desk Manager London £500- £600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders *...

🚀 Dynamics CRM Trainer (Remote | Outside IR35) We’re working with a client who is about to go live with a new Microsoft Dynamics 365 CRM (CE) implementation and are looking for an experienced CRM Trainer to support the programme. This is a remote contract role (Outside IR35) . 🔎 Overview of the role The initial focus (first month) will be to review the configuration delivered by the SI partner and provide feedback on: Usability and user experience Alignment to real business processes Potential adoption or training risks Improvements from an end-user perspective This is not a hands-on configuration role — the expectation is advisory input only , ensuring the system is fit for purpose before wider rollout and training. After the review phase, the role will move into: End-user training delivery Creation of training materials and guides Supporting adoption and change activity Working closely with business stakeholders to embed the system 🧠 What...

Our client is looking for a ServiceNow Architect to join their team initially for a 6 months contract. This is a hybrid role with 2-3 days per week in central London. The daily rate is £550-£570 per day outside IR35. Overview A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Key Responsibilities      Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).      Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.      Domain...

Senior Full Stack Developer - .NET/React Outside IR35 Contract Up to £400 per day Initial 3-6 Month Contract | Immediate Start - 1 day a week in London We're working with a well-established retail business currently undergoing a major internal transformation programme and they're looking for a Senior Full Stack Developer to join immediately on an Outside IR35 contract basis. The business has been operating successfully for over 10 years and combines the stability of an established company with the pace and culture of a start-up environment. Decisions happen quickly, there's very little hierarchy, and engineers are trusted to own delivery and make an impact. This role will focus heavily on building modern internal applications and operational tooling that support large-scale scheduling, optimisation and customer service functions across the business. The Role You'll play a key role in developing modern React-based internal applications alongside supporting .NET Back...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate - including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer - diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

Lead Service & Product Designer / Product Owner- Tech Start Up SaaS Platform | Service Design | Product Design | User Research Contract : 6 Month sRate : £800 per day (Outside IR35 )Location : London (Hybrid – 2 days per week ) We're working with a fast-growing technology business building a data-driven SaaS platform that enables organisations to securely access, manage, and derive value from complex datasets at scal e.As a Lead Service & Product Designer, you'll play a pivotal role in shaping both the customer experience and the underlying service ecosystem. Working across product strategy, user research, service design, and UX, you'll help define how customers discover, access, and interact with the platform while ensuring seamless experiences across multiple user groups and touchpoint s.This is an opportunity to join a business at a key stage of growth, where you'll influence product direction, establish best-practice design approaches, and help...

My customer is a leading industrial manufacturer based in North London. They are looking for a  Data Migration Lead  for a  ServiceNow Transformation Project. Role : Data Migration Lead (ServiceNow) Project : ServiceNow Transformation Project (TPSM Implementation) Summary : The Data Migration Lead is responsible for defining , planning , and executing all data migration activities required for a successful ServiceNow TPSM (Technology Provider Service Management) implementation. This role ensures that all relevant details accurately extracted , transformed , validated , and loaded into ServiceNow in alignment with business and technical requirements. Deliverables : Strategy & Planning Develop and own the data migration strategy, scope, and detailed migration plan for the TPSM implementation. Identify all in‑scope data objects, legacy systems, dependencies, and required transformation rules. Define data quality standards, mapping...

Job Information Date Opened 04/06/2026 Job Type Contract Industry Government & Public Sector Work Experience 5+ years Salary 550 Outside IR35 City London Province Greater London Country United Kingdom Postal Code EC1A Job Description About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Job Summary The Lead Business Relationship Manager (Lead BRM) serves...

Full job description Job Information Date Opened 04/06/2026 Job Type Contract Industry Government & Public Sector Work Experience 5+ years Salary 550 Outside IR35 City London Province Greater London Country United Kingdom Postal Code EC1A About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Job Summary The Lead Business Relationship Manager...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate - including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer - diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate — including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer — diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

A public sector organisation based in Brent is seeking an experienced NEC Developer to join a major transformation programme within its Housing service to support a critical system re-implementation. This programme will significantly improve services for tenants and leaseholders, enable better cross-departmental collaboration, and deliver a single, joined-up view of customers. You'll play a key role in modernising systems to enhance reporting, streamline data management, and improve income collection processes. This is an initial 6-month contract with hybrid working available, the daily rate is up to £550 per day outside IR35. Key Responsibilities Lead the development and configuration of NEC Housing systems, supporting a full re-implementation Work directly with Housing stakeholders to translate business requirements into technical solutions Provide deep expertise across NEC Housing data structures and database design Support the integration of ~4,500...

Linux Engineer – 6-month contract – Outside of IR35 – London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate — including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer — diagnosing why CIS Level 2 breaks a Docker-based app, a legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04–24.04 administration and...

Red Badger Founded in 2010 by Stuart, Cain and David, we help large organisations improve their speed to market whilst focusing on delivering value to their users and customers. We work with our clients to understand their problems and validate ideas in order to deliver improved process efficiencies, strategic enhancements and new digital products and services (or make significant improvements to existing ones). The best bit about Red Badger is, of course, the team. We’ve been around for 10+ years now and we are 100 strong. We are really proud of our people; we support and learn a lot from each other; we work really hard but have fun doing it. We are a diverse group made up of 22 different nationalities, speaking 17 different languages. Our 3 founders have considerable tech and consultancy experience and still own the company. We’ve been consistently profitable and have grown responsibly from the beginning. We are embarking on the next phase of growth and...

Senior Flutter Developer - Outside IR35 - Contract A rare opportunity to join our fast-growing technology company selling high-value software development services. An ideal role for an experienced and dynamic developer who wants to be involved with an exciting and challenging project. Must have Several years of experience developing customer-facing mobile apps for both iOS and Android, using Flutter. Experience working as part of a team (including tools to support collaboration, such as git and user story management software) Experience working closely with other job roles, such as designers and product owners Nice to have Experience with mobile back-end development / Node Experience of CI/CD/DevOps for mobile apps Experience collaborating with clients or stakeholders, including clarifying requirements and presenting work at sprint demos Have experience delivering great outcomes for clients in an agency or professional services firm Your...

Data Engineer - Contract - Outside IR35 - Wembley Hybrid This position will focus on improving and maturing the existing data platform, developing scalable data structures and pipelines, and supporting the wider business in maximising the value of its data. The environment has been established within Microsoft Fabric for several years, however there remains significant opportunity to improve data warehousing structures, data modelling, governance and reporting capabilities. The successful candidate will work across the full data lifecycle, from ingestion and transformation through to reporting and security, while collaborating closely with Data Analysts and business stakeholders. This is a hands-on role suited to someone who enjoys building practical, maintainable solutions and can balance strong technical capability with a business-focused approach. Key Responsibilities Design, develop and maintain data pipelines within Microsoft Fabric. Build and enhance...

Joining a cross functional Delivery team (software engineers, delivery, QA, UX, design) Client is in financial services domain ILarge platform and product build inc. customer journeys. Ideal start date 23rd July 2026 6 months contract - likely to extend £day rate / outside IR35 2 days / week in person working Immediate interviews. Red Badger Founded in 2010 by Stuart, Cain and David, we help large organisations improve their speed to market whilst focusing on delivering value to their users and customers. We work with our clients to understand their problems and validate ideas in order to deliver improved process efficiencies, strategic enhancements and new digital products and services (or make significant improvements to existing ones). The best bit about Red Badger is, of course, the team. We've been around for 10+ years now and we are 100 strong. We are really proud of our people; we support and learn a lot from each other; we work really hard...

Azure DevOps Engineer - 6-month contract - SC Cleared - London/Remote - Outside of IR35 My SC Cleared customer is seeking a highly skilled Azure DevOps/Platform Engineer with deep, hands-on experience in Azure-native engineering and advanced Infrastructure as Code (IaC) practices. This role is ideal for someone who operates at the intersection of DevOps and Software Engineering-bringing a strong development mindset to infrastructure design, automation, and testing. Key Skills & Experience from the Azure DevOps Engineer: Active SC Clearance ideal/lapsed considered Advanced Azure Engineering Strong experience designing for high availability Deep understanding of Azure-native services and architecture patterns Github actions Infrastructure as Code (IaC) Expert-level proficiency with Terraform and/or Bicep Strong focus on modularity, reusability, and maintainability Experience integrating automated testing frameworks (eg Terratest, Checkov) Azure Networking...

Contract Product Manager | Authentication / IAM | Outside IR35 | £475pd I'm recruiting for a Contract Product Manager to support a key digital identity and authentication initiative within a leading membership / subscription services organisation . This role will suit a Product Manager with experience working within membership, subscription, customer account environments , alongside prior exposure to identity, authentication or access management product initiatives. Key responsibilities: Supporting a digital identity and authentication workstream Enhancing and configuring an existing Azure B2C authentication journey Improving login and authentication experiences, including changes to the login flow Delivering multi-factor authentication (MFA) enhancements, providing users with authentication options such as phone, SMS/text and email Working across logins, authentication, SSO and digital identity Partnering with product, engineering and supplier...