£425 per day
Outside Spy
Liverpool, England, United Kingdom
Role: Business Analyst Rate: £425 per day (outside IR35) Length: 6 months initially Location: 2-3 days per week in Liverpool Start date: ASAP The role: We’re looking for an experienced Business Analyst to play a pivotal role in a major Telephone & CRM transformation programme. This is a highly visible opportunity to shape discovery, define the change roadmap, and drive successful delivery as the organisation transitions to new telephony and CRM platforms. You’ll sit at the heart of product, technology, and operations, helping answer the key questions: How do we deploy it; How do we roll it out; and How do we unlock and deliver value quickly and safely? If you’re passionate about customer experience, modern contact centre technology, and the practical application of GenAI (live chat, chatbots, AI-assisted customer service), this role offers the chance to make a real impact. Key Responsibilities Lead end-to-end business analysis across...