2 jobs found in Liverpool

Role: Business Analyst Rate: £425 per day (outside IR35) Length: 6 months initially Location: 2-3 days per week in Liverpool Start date: ASAP The role: We’re looking for an experienced Business Analyst to play a pivotal role in a major Telephone & CRM transformation programme. This is a highly visible opportunity to shape discovery, define the change roadmap, and drive successful delivery as the organisation transitions to new telephony and CRM platforms. You’ll sit at the heart of product, technology, and operations, helping answer the key questions: How do we deploy it; How do we roll it out; and How do we unlock and deliver value quickly and safely? If you’re passionate about customer experience, modern contact centre technology, and the practical application of GenAI (live chat, chatbots, AI-assisted customer service), this role offers the chance to make a real impact. Key Responsibilities Lead end-to-end business analysis across...

Senior Cloud Engineer Initial 3-month contract outside of IR35/Liverpool Our client is working with a third party to assess their current estate to develop a strategic plan for modernising their platforms and cloud adoption approach. They are looking to an Infrastructure focused Cloud Specialist at Architectural level to work with their technical teams and this partner as a linchpin to ensure that the assessment, recommendations, and proposed roadmap are fully aligned with their operational needs and longer-term initiatives. As part of you remit you will: You will act as a technical representative for our client with the third-party partner and ensure that their recommendations are technically sound, feasible, and aligned with our client's strategy Provide our client with an informed, independent oversight of architectural design and hybrid cloud direction Support the development of a modern, scalable, secure hybrid cloud vision and roadmap Support uplift in...