4 customer service jobs found in Leeds

Job Title: Senior UX Researcher / User Researcher Location: Leeds (Hybrid - 1 day per week on-site) Rate: £500 / day (Outside IR35) Length: Initial 3 months An experienced Senior UX Researcher / User Researcher is required for a contract role within a large-scale, technology-driven organisation undergoing complex change and transformation. This engagement focuses on shaping and improving user-centred digital services across multiple user groups, including customers, stakeholders, and internal teams. The role will lead on planning, designing, and delivering high-quality user research to inform service design and product development decisions within an agile environment. UX Researcher / User Researcher Responsibilities: Lead on end-to-end user research across discovery, alpha, beta, and live phases Plan, design, and deliver qualitative and quantitative research activities Translate user insights into clear, actionable recommendations Collaborate...

Job Title: Senior UX Researcher / User Researcher Location: Leeds (Hybrid - 1 day per week on-site) Rate: £500 / day (Outside IR35) Length: Initial 3 months An experienced Senior UX Researcher / User Researcher is required for a contract role within a large-scale, technology-driven organisation undergoing complex change and transformation. This engagement focuses on shaping and improving user-centred digital services across multiple user groups, including customers, stakeholders, and internal teams. The role will lead on planning, designing, and delivering high-quality user research to inform service design and product development decisions within an agile environment. UX Researcher / User Researcher Responsibilities: Lead on end-to-end user research across discovery, alpha, beta, and live phases Plan, design, and deliver qualitative and quantitative research activities Translate user insights into clear, actionable recommendations Collaborate closely with...

Job Title: Senior UX Researcher/User Researcher Location: Leeds (Hybrid - 1 day per week on-site) Rate: £500/day (Outside IR35) Length: Initial 3 months An experienced Senior UX Researcher/User Researcher is required for a contract role within a large-scale, technology-driven organisation undergoing complex change and transformation. This engagement focuses on shaping and improving user-centred digital services across multiple user groups, including customers, stakeholders, and internal teams. The role will lead on planning, designing, and delivering high-quality user research to inform service design and product development decisions within an agile environment. UX Researcher/User Researcher Responsibilities: Lead on end-to-end user research across discovery, alpha, beta, and live phases Plan, design, and deliver qualitative and quantitative research activities Translate user insights into clear, actionable recommendations Collaborate closely with product,...

UX Designer Remote, Leeds-based Office, Outside IR35, £300 Day Rate This contract offers the chance to shape the digital experience for a fast‑growing ecommerce platform in the health and wellbeing space. You will join a collaborative product team and play a key role in optimising user journeys across a high‑traffic online environment. The Company They are a well‑established online retailer within the healthcare sector, offering a broad range of consumer products and prescription services. The organisation continues to expand its digital capabilities and aims to create seamless, intuitive experiences for users across multiple categories, including health, wellbeing and pet care. With a strong customer base and a clear product vision, they are investing in UX to enhance conversion and engagement. The Role and Deliverables * Lead UX design activity for key ecommerce journeys, ensuring clarity, usability and consistency. * Create wireframes, prototypes and user flows...