£400 - £450 per day
Outside Spy
Harrogate, North Yorkshire, UK
Service Applications Consultant Rate: £400-£450/day (Outside IR35) Length: 1 - 3 months (short term, with potential extension) Location: Harrogate (remote/hybrid) Overview We are looking for a hands-on Service Delivery/Business Applications Consultant to support the stabilisation and improvement of our Business Systems support function following recent change activity. This is a short term contract, for someone who can come in with a strong understanding of the support needed, and systems already in place. This role will focus on embedding processes, improving support models, and producing clear, practical documentation. ________________________________________ Key Responsibilities * Develop and finalise SOPs, runbooks, and knowledge articles * Define and improve the Business Systems support operating model * Support implementation of a single support gateway * Improve and standardise ITSM processes (Jira/Service Management) * Review and document JML (Joiner/Mover/Leaver)...