Senior Application Support Engineer at Certes Computing Ltd, Harrogate, 1 to 2 Months, £400-£450 per day

Service Applications Consultant
Rate: £400-£450/day (Outside IR35)
Length: 1 - 3 months (short term, with potential extension)
Location: Harrogate (remote/hybrid)

Overview
We are looking for a hands-on Service Delivery/Business Applications Consultant to support the stabilisation and improvement of our Business Systems support function following recent change activity.

This is a short term contract, for someone who can come in with a strong understanding of the support needed, and systems already in place.
This role will focus on embedding processes, improving support models, and producing clear, practical documentation.
________________________________________
Key Responsibilities
* Develop and finalise SOPs, runbooks, and knowledge articles
* Define and improve the Business Systems support operating model
* Support implementation of a single support gateway
* Improve and standardise ITSM processes (Jira/Service Management)
* Review and document JML (Joiner/Mover/Leaver) processes
* Support post-migration/transition stabilisation activities
* Document vendor onboarding and support impact approaches
________________________________________
Key Deliverables
* SOP pack and knowledge base
* Support operating model documentation
* JML process documentation
* Vendor onboarding and impact templates
* ITSM/Jira process guidance
* Recommendations for a sustainable operating model
________________________________________
Experience Required
* Background in Service Delivery, IT Operations, or Business Systems
* Strong experience creating SOPs and process documentation
* Hands-on experience with ITSM tools (eg Jira, ServiceNow)
* Experience improving support models and stabilising operations
* Understanding of JML processes and service governance

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.