£150 - £170 per day
Outside Spy
Bolton, Manchester, UK
1st Line Service Desk Analyst (Fault Resolution) - 3-4 Month Contract Bolton Head Office (BL1) - Onsite | £150-£170 per day (Outside IR35) | Immediate Start | 1-Stage Interview Process We're looking for an experienced 1st Line Service Desk Analyst (Fault Resolution) to join a busy Service Desk team on an initial 3-4 month contract . This is an excellent opportunity for someone who can hit the ground running and provide first-class support in a fast-paced IT environment. The Role You'll be the first point of contact for end users, providing high-quality remote support and ensuring issues are resolved quickly and professionally. The role is heavily focused on Service Desk activity, including: High-volume call handling. Password resets and account reactivations. Logging, troubleshooting, and resolving first-line IT support issues. Escalating more complex technical incidents where required. Delivering excellent customer service and maintaining accurate...