End User Support Analyst at Pharos Resource Partners, London Area, £350 per day

End User Support Engineer | 6 Month Contract | £350 per day (Outside IR35) | London (Fully Onsite)

We are partnering with a leading global institution to find an End User Support Engineer to join their London team on a 6 month contract.

The role

You will ensure excellent service delivery across physical and virtual endpoints, mobile platforms, telecoms and AV systems. Key responsibilities include:

• Deploying, configuring and maintaining computers, workstations and video conferencing equipment
• Managing Incidents and Requests in ServiceNow, owning issues end to end
• Supporting IT Asset Management and inventory tracking
• Training users on new and updated technologies
• Identifying root causes and suggesting process and knowledge base improvements
• Contributing to projects, with the confidence to take the lead when required

What we are looking for

• Up to 5 years’ experience in End User or Desktop Support, providing a VIP, white glove service.
• ServiceNow experience
• Degree educated preferred; Microsoft or CompTIA certifications a plus
• A genuine interest in technology and a motivated, self starting approach
• Strong communication skills and confidence engaging with stakeholders

Technical exposure to several of the following

Windows 10/11, Windows Server 2019+, Azure, Intune, Active Directory, iOS, PowerShell, Zscaler, networking, Webex/VoIP, Polycom, Office 365, Teams, Slack, Box, OneDrive/SharePoint.

Candidates seeking a longer term or permanent opportunity in future are encouraged to apply.

Interested? Apply now or message me directly for a confidential conversation.