Microsoft Dynamics 365 CRM Consultant - UK Based Fully Remote - Outside IR35 at Skillsbay, UK, 3 Months, £Contract Rate

We are seeking an experienced Microsoft Dynamics 365 CRM Consultant for an initial 3-month contract to provide functional support, configuration and ongoing improvements across an existing Dynamics 365 CRM environment.

The successful candidate will have strong hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE), supporting business users, troubleshooting functional issues and ensuring the CRM platform meets operational requirements.

This is a hands-on, support-focused role requiring someone who can quickly understand an existing CRM environment, work closely with business stakeholders and deliver effective solutions with minimal supervision.

Key Responsibilities

• Provide day-to-day functional support for Microsoft Dynamics 365 CRM/Customer Engagement.

• Investigate and resolve functional issues, system errors and user-reported incidents.

• Configure and maintain existing CRM functionality, including forms, views, dashboards, business rules and workflows.

• Work closely with business users to understand issues, gather requirements and recommend practical solutions.

• Support CRM processes, data quality, data management and reporting requirements.

• Troubleshoot issues involving CRM records, security roles, permissions and business processes.

• Support existing integrations between Dynamics 365 CRM and other enterprise applications, working alongside technical integration teams.

• Assist with user acceptance testing (UAT), regression testing and validation of fixes.

• Identify opportunities to improve existing CRM functionality and user experience.

• Maintain functional documentation, configuration records and user guidance.

• Liaise with technical developers, application support teams and business stakeholders to resolve complex issues.

Essential Skills & Experience

• Strong hands-on experience as a Microsoft Dynamics 365 CRM/CE Consultant.

• Proven experience supporting and configuring an existing Dynamics 365 CRM environment.

• Good understanding of Dynamics 365 Sales, Customer Service or other relevant CRM modules.

• Experience configuring forms, views, dashboards, business rules, workflows and security roles.

• Strong understanding of Microsoft Dataverse and CRM data structures.

• Experience troubleshooting functional issues and supporting end users.

• Ability to gather business requirements and translate them into functional configurations.

• Experience with UAT, functional testing and issue resolution.

• Strong stakeholder management, communication and problem-solving skills.

• Ability to work independently and deliver within a fast-paced support environment.

Desirable Skills

• Experience with Microsoft Power Platform, including Power Automate and Power Apps.

• Understanding of Dynamics 365 CRM integrations with third-party applications.

• Exposure to SnapLogic or other enterprise integration platforms.

• Experience with Microsoft Azure and Microsoft Entra ID.

• Familiarity with ITIL processes and service management tools such as ServiceNow or Jira.

• Microsoft Dynamics 365 or Power Platform certifications.