Functional Developer - Microsoft Dynamics 365 at Seven Resourcing, Remote, £367.11 a day

Functional Developer – Microsoft Dynamics 365 Contact Centre & CRM
Location: Remote, UK
Pay Rates: £367.11 per day PAYE / £500 per day Umbrella or Limited
Contract: Temporary, 20 weeks initially
Start Date: 23 November 2026
Hours: 37 hours per week
IR35 Status: Outside IR35

Key Information

• Fully remote Functional Developer opportunity.
• £367.11 per day PAYE or £500 per day Umbrella/Limited.
• Initial 20-week contract, starting 23 November 2026.
• 37 hours per week.
• Outside IR35.
• Specialism in Microsoft Dynamics 365 Customer Service, Contact Centre and CRM solutions.
• Experience with Microsoft Power Platform, telephony integration and CRM configuration required.

Seven Resourcing is recruiting an experienced Functional Developer – Microsoft Dynamics 365 Contact Centre & CRM for a remote interim opportunity.

This is an excellent opportunity for a Dynamics 365 specialist to use their technical and functional expertise to configure, develop and support CRM and contact centre solutions. You will translate business requirements and solution architecture designs into effective functional solutions, helping improve customer service operations and digital customer experiences.

Working with stakeholders and technical teams, you will support the configuration, testing, deployment and ongoing development of Microsoft Dynamics 365 Customer Service and Contact Centre capabilities.

The role will involve working with case management, queues, routing, service-level agreements (SLAs), telephony integrations and digital customer channels, alongside Microsoft Power Platform technologies.

Key Responsibilities

• Configure and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions.
• Interpret business requirements and solution architecture designs, translating them into functional CRM and contact centre configurations.
• Support case management, queues, routing, service-level agreements (SLAs), voice, email and digital customer channels.
• Work with telephony integrations, including Microsoft Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions.
• Use Microsoft Power Platform technologies, including Dataverse, Power Automate and Power BI, to support business requirements.
• Assist with solution deployments, testing, release management and the promotion of solutions across development, test and production environments.
• Troubleshoot technical and functional issues, identifying solutions and supporting system performance.
• Engage with stakeholders to understand requirements, resolve issues and deliver effective CRM and contact centre functionality.
• Work collaboratively with technical teams and solution architects to ensure solutions meet business needs.

Requirements

To be considered for this Functional Developer role, you will need:

• Demonstrable experience configuring and supporting Microsoft Dynamics 365 Customer Service and Contact Centre.
• The ability to translate business requirements and solution architecture designs into functional CRM solutions.
• Knowledge of case management, queues, routing, SLAs and omnichannel customer service capabilities.
• Experience with telephony integration, particularly Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions.
• Experience using Microsoft Power Platform, including Dataverse, Power Automate and Power BI.
• Experience supporting software deployments, testing, release management and environment promotion.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder engagement skills.
• The ability to work independently and collaborate effectively with technical and business teams in a remote environment.

About Seven Resourcing

Seven Resourcing has been supporting professionals into rewarding opportunities since 2011. We are rated Excellent on Trustpilot, with thousands of five-star reviews.

Our recruitment team provides dedicated support throughout the recruitment process, helping you find opportunities that match your skills and experience.

INDSBHEND

Pay: £367.11 per day

Experience:

• Microsoft Dynamics 365 CRM and Contact Centre: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote